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CheapOair Customer Service Phone, Email, Contacts

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www.cheapoair.com

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3.0 3 Reviews 562 Complaints
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CheapOair Complaints 562

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G
7:05 pm EDT

CheapOair stay away

WARNING - OneTravel.Com and CheapoAir.Com are the same RIPOFF company, PLEASE DON'T BOOK with either company - They lie about cancellations, refunds and don't put anything into an email for obvious reasons.

My adventure began with a lat minute decision to join my girlfriend with a broken foot on a trip to Brussels Belgium. I contacted two travel agencies but they could not help me because of the complexity of my trip beyond Brussels. So I booked on April 14th five reservations with OneTravel, two EasyJet flights from Brussels to Berlin, Berlin London, two hotel reservations in Berlin and a flight on Air Transat flight London to Toronto. My booking to Brussels was on AirJetWays that I booked directly with them. As you all likely know European flights were cancelled and I did not leave on April 16 for Brussels. On April 17th I contacted OneTravel by phone and notified them of my need to cancel all five bookings. I followed up with an email to the person I spoke with. Several days go by and I get no responses back by phone or email, so I contact them again by phone provide the same information again because the person pretends they know nothing about my cancellation request. Nothing happens for days again, so I call again ask for a supervisor, this time the lady tries to deal with Air Transat ticket and I get another bunch of can't help you stuff about Air Transat. Since I had contacted Air Transat I new they will rebook the tickets so finally she agrees to have a three way call with Air Transat. After looking at the cost of my rebooking, I choose to have the taxes refunded that should be $300 out of a $530 ticket. The refund was my big victory of $68 ... how they got that I have no idea but the Air Transat representative was clear that I was entitled to the taxes back.

The saga continues, I don't have a positive resolution to all five booking. One thing that burns me is that the EasyJet flight were cancelled, how could they charge the customer? Hotel bookings were cancelled two days in advance of the arrival - how could they charge for the room?

Once Again, check the user feedback and don't book with scams such as OneTravel or CheapoAir.

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shei33
US
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May 11, 2011 3:45 pm EDT

I feel sorry for who ever want to get service from this company, this is a ripoff 350$ for extending my stay, no answer from costomer service, i tried to call about 7 times and it was rediculous to wait 25 min on the line, cheapoair u failed in C.S, price and every thing i can think of.

DONT be tempted to the low price it cost more then u think.

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SCREWEDBYCHEEPO
US
Send a message
Aug 22, 2011 6:02 pm EDT

HORRIBLE CUSTOMER SERVICE TO GET YOUR TICKET RE-ISSUED OR REFUNDED..STAY AWAY...I LOST $10, 500 USD for a family vacation! LOOKING TO SEE IF OTHERS ARE INSTERSTED IN FILING CLASS ACTION SUIT...WE MUST CLOSE THEM DOWN!

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10:15 am EDT
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CheapOair scam

On september 3, 2010 I have booked ticked from msy to ods (Booking number 3634808).

Today I have decided to check my fly details with the airlines and found that lot polish does not operate neither on sept.3, nor september 18.

I have requested cheapoair.com to confirm my itinerary and I got confirmation, which do not show any changes in my initial reservation.

I have called cheapoair.com to get explanation about my itinerary and airlines information and get really perturbed reply:

“ the only one think we can do to change segment from ord to waw on sept. 4 and back on sept. 16”, but

- what to do with the segment from msy to ord which is scheduled on sept. 3?

- where I need to spend night waiting for the nex day lot flight?

- what to do with the segment scheduled on sept. 18 and 19?

- what to do with the hotel reservation in new york, which is also booked on sept. 18?

Cheapoair.com representative was unable to advice. He also did not transfer me to the manager as I asked.

I have called cheapoair.com once again and spook with really polite lady, named kohenoor, whom I explain that chipoair just ruined my trip and getting me nervous.

Since it is not my fault in schedule change/cancelation and inability of chipoair to provide me with requested itinerary I asked her to proceed with full ticket refund. Keeping me on hold more than 1 hour she advised me to call lot or chipoar tomorrow and start from very begining. I am really busy person, have did my reservation in advance (In february), accidently found that my trip is not valid any more (Cheapoair.com did not inform me), spend 3 hour today contacting lot polish and cheapoair.com and need contact tomorrow again? This tickets cost me 2330.98 usd and trip was planned in advance now is looks ruined.

Please, note that this is my second such a bad experience with cheapoair.com (Two years ago I had almost the same accident wich was filed with bbb and I lost 550usd).

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ekundayo
US
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Feb 02, 2017 7:02 am EST

I find it really disgusting that the company is displaying such poor customer service that I am starting to doubt the integrity of the organization and I am beginning to conclude that this is an elaborate scam that many of its customers fall for. I have complained several times made calls, sent e-mails yet every time, someone assures me that this will be sorted out shortly, this is almost 5 months and I am still are getting all sorts of ridiculous excuses not to pay me back.
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Last e-mail (see below) I received from on 21 January said it said someone would contact me in 72 hours. It is now 11 days and no one has had the courtesy to contact me.
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This stinks. I just want my refund. I have invested so much time and money calling and still have not got my issue resolved. .
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Below is the e-mail someone sent to me on January 21, 2017.
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Dear Ekundayo,
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Thank you for contacting CheapOair.com. We understand your concern regarding the refund. We really apologize for the delay in resolving your concern. On a priority basis we have once again highlighted your concern to our team and within next 72 hours you will receive an update from our waivers team regarding your concern. We appreciate your patience over the delay.
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We appreciate your business and thank you for choosing CheapOair.
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Thank you, Paulo CheapOair.com

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askhan
US
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Nov 15, 2011 6:52 pm EST

Whenever I buy a ticket they charge shipping fee, and i always have to call them for its refund. Same time, they raise the fares or change the ticket without notifying the travelers. i have had worst experiences with them. In addition, they got WORST customer service, who are rude, and never listen to your request. They hung up on me couple of times as well.

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rb2420
US
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Nov 07, 2011 4:28 pm EST

They told us we would get one vehicle then they sent an invoice for another. My wife spent 4 hours on the phone and got no results.They pulled a "bait and switch". The incompetents on the phone were rude. The supervisor Gerald Nixon never called back. These people are crooks-do not use them.

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Stephenfarm
US
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Nov 01, 2011 10:57 pm EDT

This company CheapOair is not a good option for starting planning your trip at all. I booked our flight a way in advance, and they changed at least three or four times my flight initial shedule always saying that if I did not agree with the new schedule I could lose my flight with no reimbursement in absolute. I recommend all of you DO NOT add this company at your next trip plan.

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itsnogood
US
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Oct 22, 2011 6:23 pm EDT

I purchased two tickets for international travel at a good price. Several hours later I received an email that the price of the tickets increased by 35%. I had the right to cancel and I did. However, any time later when I return to the website and select the identical tickets I still receive an offer of the lower (original) price. This practice of luring customers is dishonest and should be illegal. Stay away from this company!

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nothappywithcheapo5
US
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Aug 05, 2011 5:54 pm EDT

I booked a flight for my husband and myself on Cheapoair.com . When booking the flight the computer changed the dates to April instead of July. I did not notice the change until receiving my itinerary. The "customer service" rep barely spoke english and said there was nothing they could do. No refund, no changes. I'm not sure if it was an error on my end or theirs, but no attempt was made to correct the situation.

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Anna 45
SanJacinto, US
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Jul 24, 2009 6:20 am EDT

MY Name It Anna. From California, I went on Cheapoair.com to get Tickets for my daughter@granddaughter to come home early.my daughter calls me she said they did't have any tickets there for them 1, 200 twelve hunder dollars out of her account and they say there is nothing they can do.SO BE VERY CAREFUL WHEN DEALING WITH CHEAPOAIR.COM ANNA IN CALIFORNIA

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Alex Pakhomov
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Apr 20, 2008 1:53 pm EDT

On Apr. 20th, 2008 I was overcharged almost a double amount against the advertised price and the price in the booking receipt. The booking number 1064929, reservation ID 3CDT9D.
The amount in the receipt was 1078.54 USD, my credit card was billed twice by the total amount of 1922 USD.

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vashok
US
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Nov 27, 2011 9:45 pm EST

They give all expired deals and when you call the customer service, it takes for ever for someone to respond and if you get lucky and someone takes the calls after half hour, the customer reps. voice is so faded and he places you on hold forever. Bottom line don't buy from them!

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jimn
US
Send a message
Aug 26, 2011 4:01 pm EDT

THIS IS A HORRIBLE COMPANY THEY CHARGE ME 50 DUCK TO CORRECT MY NAME CAUSE I MISSPELLED ONE ALPHABET

SOOOOOOOOOOOOOOOOOOOOOO LOW !

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10:08 am EDT
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CheapOair bait & switch

I suspect www.cheapoair.ca/com uses bait & switch in their pricing policy. Here's my story:

1) I was surfing the net looking for cheap tickets for my family (son, husband, me) to fly.
2) After 2 hours surfing, I came across www.cheapoair.ca. They offered a $4400 fare for my family flight (most other websites were around $6000).
3) I tried to book it several times with my credit card but it always rejected it and said "Use valid credit card". My credit card had worked earlier in a different merchant.
4) I used the online chat system and tried to book the flight but "Remus" (customer service guy) wouldn't book me it. He wanted to sell me a more expensive ticket with the same price as most other websites. This was while I was staring at $4400 flight in my face. I even have a screenshot to prove it.

Is this bait & switch? The scary part is that I typed my credit card number in several times. I wonder if they were use it illegally. This online company should be reported to the Better Business Bureau or others.

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1:25 am EDT
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CheapOair horrible customer service

Do not book using this site. It is by far worthwhile and less of a headache to spend more money on a more reliable booking agency or going directly through an airline themselves. I purchased my ticket in feb, and when it came time for my trip in june, I received an email 3 days before saying there were changes to my itinerary. No big deal, that happens all the time... I'm a seasoned traveler so I get it, # happens.

Anyway, I was told to contact them between specific hours. The first time I called, I was on hold for 55 minutes. Never got to speak to anyone. I decided to try again later, after all, the voice on the hold line did say it was a high call volume. It also informed me that I could speak directly electronically with a customer service rep directly on their contact us site. I checked it while I was on hold. I never saw such a thing. I'm a very tech-savvy person, so this seemed pretty obvious there was no such thing on their contact us site.

Next, I sent an email to them, at the email that was suggested, that I was trying to resolve my itinerary issues. I was told again I would get a call back in a couple hours. I did not.

The next day I tried again, early, like 8 am. I was on hold for more than 25 minutes and had to let it go due to errands I had to complete. Tried again in another 15 minutes. Gave up again. Decided to wait til later again. Here I was, on hold for more than 130 minutes total and never got to speak to one person. Just annoying mocking hold voice.

Then later that afternoon, 24 hrs til my travel time, I decide to call us airways directly, who I know i'm flying through. I got the customer service rep on the phone right away and was able to confirm my flights through them. I felt relieved and my customer service faith was renewed... Then a couple hours later, I received an email that said cheapoair had been trying to contact me via email and phone unsuccessfully. Hmmm, interesting... I only have one phone (My mobile) and it hadn't rang all day... Finally I called the customer service line and after 25 more minutes of the annoying hold music, I got someone. I was told my flights were confirmed (The same ones the us air person told me, sigh, thank goodness) and then I was told my return flights weren't because there wasn't enough time between my connections to get through customs. So, I had to book for a later flight, 2 more days of travel, coming home. Which sucks. Why allow me to book a flight that was going to be considered invalid by the airline because there wasn't enough time to get through customs in between my connection? Lame. Anyway, I know others have had worse experiences, but I still think this is a bad enough experience to not want to use this booking agency again.

I work in customer service so I have a very high tolerance for bad customer service in small company or non-profit situations, because I understand how it is when you are one of 3-5 people working in it. However, I also have extremely high standards when it comes to a large corporations and for-profits. I think it's unprofessional, unacceptable and plain rude to do this to a paying customer. I know that the tickets are cheap, but they weren't cheap to me! I worked 2 jobs for a year to be able to take this vacation and visit my best friend who I hadn't seen in a year and I expected to be treated like it was my hard earned money! I expect if it had been a different agency or directly through the airline, even though i'd have paid more, I would have been treated as such.

That's my two cents.

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Ryan Hall
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Apr 28, 2008 8:14 am EDT

I have also experienced the cheapoair.com runaround that they call customer service. Based on the last few postings, I sent Renee Andrews an email this morning to see if she will help. There's a good chance at this point that I will have no way to get home from Mexico!

Here is the email that I sent to her:
Ms. Andrews, I saw your postings on the independent traveler board. Hopefully, you can help me before I post my horrible experience with your agency. I am also prepared to contact the Attorney General's office in Georgia and New York, the Better Business Bureau, ASTA and IATAN. I will also dispute all of my charges with Capital One Visa. OK, all that said, you may be my last hope.

My fiancee and I booked our wedding and honeymoon travel through cheapoair.com on January 10, 2008, and we received the attached confirmation numbers. We thought all was OK, and never heard anything back regarding changes to the reservation. My cell number is the phone number listed on my profiled with cheapoair.com and I check email many times a day. So, I can guarantee that no one contacted me about any changes.

Luckily, I am thorough, so before leaving for my wedding this Wednesday, April 30, I called all the airlines to confirm once more about any changes, and make sure we had seat assignments. This is where the nightmare begins. I have spent the 7 hours total talking to several different airlines and cheapoair.com customer service. However, I still am not confirmed on the last flight of my trip, the one from Cancun to Atlanta on May 10. I finally -- after several hours -- talked to an American Airlines agent who found my second flight, from Miami to Cancun on May 5. She found it under another Record Locator (BVDGOL). So, we are OK there, even though I had to pay $30 to them to get them to confirm our seats. I would like this $30 refunded from cheapoair.com.

More importantly, I can't get anyone at Cheapoair.com to return my calls for help. I am now begging and pleading to get this flight from Cancun to Atlanta confirmed before I leave on Wednesday. After that, I will be in the Caribbean with very limited access to phones and email. What your customer service agents are telling me is that there was a change to the reservation on this flight, and no one ever did anything to get us on another flight or rebook us on that flight, which is still available. The airlines (Delta, Aeromexico and America) are also not able to rebook us because we are not in the system for this flight. Each airlines says that we have to get the agency to fix this. But, if I can't get anyone on the phone to fix it, then I know I will show up on May 10 and have not way to get home from my honeymoon. I have been told several times that I should expect a call back within the hour, and no one ever calls me back.
I can only imagine how you would feel if your wedding and honeymoon plans were messed up because of a company not being responsive to a very simple request. Please understand why we are extremely upset at this point. Can you help me get this resolved today?

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ChrisAngry
BG
Send a message
Mar 01, 2012 7:31 pm EST

Yes this company, CheapOAir, is complete shyte.

http://www.groubal.com/cheapoair-awful-customer-service/

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disgruntledcustomer100
st. peters, US
Send a message
Feb 28, 2010 1:46 pm EST

I agree...worst customer service. They use the bait and switch tactics. I purchased a ticket on 20th feb 2010 from cheepoair. I received an email conformation saying that the ticket has been issued. I even called them to get a verbal confirmation and the customer service representative assured me that I did not have to worry. On the 28th, I receive an email saying that the flight I chose has been canceled and the best price for other flights on that day would be 3 times the price I paid. The website is completely misleading, they use the bait and switch tactics and their customer service is awful. They blamed me for the canceled tickets. I had paid in full and even had the itinerary. How on earth can that be my fault! Never buy a ticket from them!

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Kendra Stone-Hinds
Send a message
Aug 05, 2008 3:59 pm EDT

Your story sounds very similar to ours. Cheapo air ruined our family vacation back in March. Interestingly enough we booked our trip the same day you did Jan 10th, 2008.
Is there anything you are doing to try and get what is owed to you?

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Greg J.
Send a message
Jul 11, 2008 6:10 pm EDT

Run, Run away as fast as you can. This nightmare started with a trip I planned to the Philippines. I am not a world traveler and except for my time spent in the Marine Corps. I have not traveled at all. I purchased a round trip ticket to Manila Philippines to visit friends. I received my itinerary and paper tickets like clock work. I talked a buddy of mine at work to go with me. He purchased his ticket about a month after I did. Same flights, etc. He placed his order on the phone. I placed mine on the internet. He asked to have his itinerary and tickets mailed overnight. 2 weeks later his tickets arrive. No itinerary and tickets with all the wrong flight numbers and dates. Unbelievable! It gets worse. He called to get it straightened out, they said that he had waited to long that he should have called earlier, that it was too late unless he had another $1000.00 on top of the $1570.00 he had already paid. Then everything would be fine. So now he has hired legal service to sue CheapOAir for his money and damages. Just 2 days before my flight, I get an Email from CheapOAir that U.A. had a schedule change and that I needed to contact them. After reviewing my schedule with U.A. I found that they had NO schedule change. Instead their computers raised a "red flag" that CheapOAir had scheduled one of my return flights home to close and that I could not make a return flight home from Shanghai, China. There would not be enough time to exit the plane I was on and get my luggage and make the flight leaving Shanghai for Chicago. And with no ideas on what to do with me sitting my butt in China! I have less than 48 hrs to decide wether to take a chance that I will find a flight home or cancel my flight all together. If you are considering booking with this company, read this again and decide. Dont make the same mistake I made. You get what you pay for. CheapOAir is very bad news. I am sure you will be hearing and reading more about them in the future...

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12:58 am EDT
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CheapOair deceptive advertising, bait and switch, ticket pricing

Bought tickets last June 16 on CheapOair website after receiving a newsflash airfare for and LAX-BCN flight. Booked for 3, got confirmation and booking numbers (+Spanair booking code) but was assured that ticket numbers would follow. Gave my credit card number and all's done. Well, after 3 days we got this email from CheapoAir stating to call their CS number if we haven't recieved our ticket numbers. Here when it all goes downhill:
1. Whenever you call their customer service numbers, aside from the minimum hold time of 30 mins, every agent has no clue of what your case is all about. They just keep telling you they'll look into it, but then you'll need to keep calling to follow up on it.
2. They actually tolfd us that our flight never existed! What? They're selling flights that do not exist? Then they come back at you with, "well, it does but at triple your purchase price"? Isn't this illegal?
3. Website, phone message while on hold and previous interviews from media sites states that they have "real time" confirmation...another issue with false advertising because after we got confirmations from their website, it wasn't honored after 3 days?

CheapoAir, my patience is running thin and to this day, we are still in limbo with your company. It's been a week and still the message I get is "we're working on it" as I still have my booking on your site but have no seats on the plane. Yes, I checked on Spanair and the code I got from you for Spanair is useless! I will be forced to take legal action unless this is resolved accordingly and fairly.

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reefercat
US
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Jun 25, 2011 6:39 am EDT

Obviously you thought booking with an airline called "Cheapo" was a good idea at the time. You are probably the type of savvy consumer who buys milk called "Curdle-O", eggs called "PongO" and coffee called "Bitter-Much?"

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3:19 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought 4 international round trip tickets between Atlanta, USA and Chennai, India on 3/19/2011 for my family’s travel on 5/27/2011. I spent app. $6600 for this trip, received the paper tickets in March 2011. CheapOAir.com is asking me to return the tickets now (2 months after issuing the ticket and 2 weeks before the travel date). They claim there is a...

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12:26 pm EDT

CheapOair call center sucks

I will never book my tickets again with cheapoair.I have booked tickets for my parents travelling from India to US.After the tickets were booked any call you make to their call center is a pain.The wait time is more than 20 mins.

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Dado008
Louisville, US
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Apr 17, 2012 7:47 am EDT

I just made changes to my flight, due to political instability to the destinations that we wanted to go. We only changed the destination city, everything else stayed the same, the ticket was only $100 more. However, we are charged an extra $560 per ticket; which comes to an extra $1680 for three of us. I told the customer representative that I am always using cheapOair but he didn’t want to help me, instead he was just giving me higher and higher prices!?. This time I didn’t have a chance but to pay the $1680. However, I wont be using cheapOair again. Believe me people, these guys are a huge scam! I feel sorry I spent all of the money with them. It is much much better to use expidia or any other online agency! trust me, stay away from these cheapOair!

Horrible horrable customer service. Thanks!

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2:07 pm EDT

CheapOair charge for seat assignment & lousy customer service

I made reservations (first experience) on CheapOair for travel for two without making a seat assignment. I followed a link in the email confirmation the next day to request one, and was presented with the option of paying $11.95 for an "enhanced" service which included a small graphic of the aircraft outline with seats color coded as to availability (like I've seen for FREE on other websites), or continue with the "standard" selection. I chose the latter, and another pop-up asked if I was SURE I did not want the enhanced version. Again - no. I was then presented with the option of REQUESTING either an aisle or window seat and promised a response within 48hrs. I called their customer service number and after 33 minutes on hold was connected with a somewhat frazzled rep who took care of the assignments for me. I don't know if this is a new industry trend or unique to CheapOair, but I won't be back unless I can be assured I can make a seat assignment without paying extra for privilege.

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shadi01
toronto, US
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Dec 27, 2021 7:46 pm EST

I just spent over one hour for three times with CheapOair.
The first and last time I will ever use them.
Please don't buy tickets from them . They fraud you.
They charge me and I told them refund my money but they didnt.

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lauraCosens
Pikeville, US
Send a message
Nov 18, 2021 12:58 pm EST

I was charged twice for seat assignment 14.95 and 163.75 ! thats insane i called customer service and response for that hidden charge among others that it would be sent via email to show breakdown of severaln fees i asked tospeak to someone else but was put on hold THIS COMPANY IS A SCAM!

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msolbelle
US
Send a message
Mar 07, 2019 6:32 am EST

A similar thing just happened to me. I am flying from Jacksonville, Florida to Philadelphia, then from Philadelphia to Amsterdam, then back again. I was absolutely willing to pay more for the seat on my international flight, but I could care less about the two hour Philadelphia/Jacksonville flight. I clicked through the Philadelphia flight, thinking this is what I needed to do to get to the Amsterdam flight, but when I got to that one it said that I could not select my seat, but request a window seat. When I tried to go back and un-select my selection for the Philadelphia flight, it would not let me. Today, I get an email telling me that my request had not been accepted for the Amsterdam trip, but they were able to secure me a crappy, unnecessary seat on the Philadelphia flight and took my money without allowing me to formally authorize the charge. This is about as close to fraud as it gets.

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Marie Poutine
US
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Jul 12, 2017 9:28 pm EDT

Just had Cheapoair charge my credit card for seat assignments, not making it clear that I was being charged, and then I couldn't change it. I called customer service, I was put on hold for 5 minutes, and I have no idea what the guy put me on hold for because he still had no idea what I was talking about. This is really fraudulent, I would never buy from them again.

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Insanely Cheap Flights
New York, US
Send a message
May 10, 2011 2:48 pm EDT

Dear Customer, the airlines determine the cost for seat assignements and many have charged for over a year now. Sounds to me like you wanted a premium, seat with united, that is why the big cost. I know Airtran charges for their seats I fly them all the time for family vacations, unless you wait until the day of departure they will provide one for free. You mentioned Expedia, perhaps the airline you booked with them was not one of the carriers that charged for seats, some are still customer oriented. I've checked other websites and they all mention seats are on request. I will be glad to assist you with finding a seat on United, unless you want to pay for the airtran seating you will need to wait, and also, you go onto the airlines website in both cases and pre pay for the seat. This money doesn't go to CheapOair, but the airlines. I am very sorry for your inconvenience, and I have left my email address on the other websites for you to contact me directly.

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SFO to Charlotte
San Francisco, US
Send a message
May 09, 2011 7:04 pm EDT

I just spent over an hour on the phone with CHEAPOAIR. First AND last time I will ever use them. Was told that I have to wait until the day of flight to be assigned seat and OR pay a $39 seat fee to have a seat assigned on United Airlines, as well as $6 for each flight on Air Tran... This is after being placed on hold for over 30 Minutes.. I sent in 2 seat requests too CHEAPOAIR and never received a response, placed a call (40 minutes on hold to be disconnected) and then today - finally spoke to a human being who could not assist me.

These are unacceptable business practices as CHEAPOAIR DOES not tell their customers this UP FRONT when purchasing their ticket. I will never use this company again - and will tell everyone I know abou this experience.
CHEAPOAIR advertises lower prices for tickets, BUT you will end up paying more than Expedia and other competitors...
Lesson Learned.

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2:58 pm EST

CheapOair ripped me off and stole $1500

I was supposed to fly from STL to ATH Greece in July 2010 but the riots made us cancel our trip. Cheap o Air said it wouldn't be a problem as long as we rescheduled within a year of our purchase date. Needless to say but they still have my $ and I have no trip! My friend purchased the same trip through travelocity and had no problems re-scheduling. Cheap-o-Air at first claimed I could only travel from STL to ATH; then changed their mind later on that it would be okay to go from DEN to Florence with a $500 added cost. NO thank you. I am not giving them any more money. They claim the ticket is more expensive. Too bad the ticket is actually cheaper and they are lying!

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Annelaoslo
Los Angeles, US
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Jun 01, 2022 5:06 pm EDT
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On hold right now for 45 min. Don’t know why I am still trying.

Supposed to travel LA to Oslo December 2021. We all got positive for Covid 3 days before takeoff. I called Cheapo, I went in their chat, I texted Finnair, I spent over 12 hours in chat wait, calls etc. I have all documented with screenshoots etc.

Got an email 4/22 saying we had to November 2022 to rebook. Called now to rebook and they are telling me the email was a glitch. No rebook and no refund.

My husband booked his tickets through amex travel and paid same price. Got rebooked within 20 min. I have now spent hours and hours and hours trying to get our 3 tickets rebooked and nothing. Staying on hold to see how long it takes now…. Over 1 hour on hold now. Who leaves customers on 1 hour hold?

This company is bad. Too bad. Chargeback next

B
B
Beware of cheapoair
Vancouver, CA
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Dec 01, 2021 9:08 pm EST
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We booked a family vacation however, due to covid travel restrictions, we were unable to travel. I tried contacting Cheapoair several times, sent emails and no response. Finally, two years later, I recieved a response only to realize that I am not eligible for a refund. Apparently, we were given a credit valid for one year. I was not aware of the refund. This is a heartless company that steals your money. Beware!

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7:15 am EST
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CheapOair insurance

I recently purchased tickets through Cheapoair.com. This is what their website said:

Travel Insurance (Recommended) Coverage includes:
Trip cancellation, trip interruption, trip delay, baggage delay, accidental death and dismemberment. Receive benefits up to $100, 000. 24 hour EMERGENCY ASSISTANCE SERVICE is included with Insurance purchase. Yes, add insurance to my flight order.

What it didn't say, is that trip cancellation is only covered under medical emergencies. I have purchased insurance through delta, aa, airtran, sw air, and never had a problem. Not to mention, insurance through most of those is $15 to $20, I paid $30 for insurance through cheapoair.com and got less coverage. When I called them to speak about it, cheapoair blamed it all on the "3rd party insurance" I'm here to tell you that if you sell a product, you have some responsibility for it. To me this is false advertising, and a very shady business practice. I have filed complaints with the BBB.org, and the Federal Trade Commission. I hope you do the same with your complaints.

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4:24 am EST
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CheapOair extra hidden fees

I've booked my tickets through cheapoair and needed to change my flight date and they have given me a additional charge of $345.00 US which was penalty, difference in fare and fees. When I checked with my actual airlines which was emirates they've told me the penalty charges for my changes should only be $139 instead. I was annoyed and tried to solve this issue with cheapoair agency and they were rude and then put me on hold and then pretended that they couldn't hear me on the phone. I feel that this agency has taken advantage of me and everything was handled unfairly.

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Lilian Ramirez
US
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May 13, 2018 3:30 pm EDT

zero Star I been looking to buy my tickets over 3 weeks i finally get here thinking is my best option and has been the worst so i purchased 3 tickets knowing i would do delay of 2 hrs and just one delay coming and going when i finally finished my booking it said it didnt book i called custumer service the guy says there is no booking it didnt go through im like ok let me see my email oh yes there is a booking i give him the code he says you have 2 delays coming back i said thats impossible i been looking for this for 2 week finally got one that was ok i have a 2 year old baby i cant be doing long delays or 2 for that matter then he transfers me to another department the girl tries her best to help me but she first says to cancel i have to pay $75 each im like i just booked 1 hr ago this is ridiculous then she says to get you more or less close to that date is $350 more i was like what i cant do that! for that i would've gone to avianca with nodelays where is about the price i end up paying now with 2 delays this is very sad and the fact is i paid $50 cause thats the best she could do and i would never flight here even with vouchers or anything i will do my best to spread the word this is been horrible and i would never reccomend here to anyone i have cancel many reservations in other airlines never had a problem this is just sad & top i see tax & fees after a price that was not the price that i went for they have additional taxes and fees.

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9:07 am EDT
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CheapOair cancellation charge scam

Company Phone
[protected]

Incident
Buying air tickets. Final total price displayed - about $1660. I checked "accept terms and conditions" and "proceed". Suddenly new screen appears stating "this fare not available" and a new price, about $1690. Three options given - Accept, Cancel, or change. Cancel button is inoperable unless you check a box authorizing $25 per ticket in fees to be charged to your credit card. I groaned and just accepted the higher price. My bank declined the payment, but not before a $20 "travel assist" fee had been processed under a different company name, not "CheapoAir". My Bank Visa center was unable to specify why a security hold was placed when the attempt was made to charge the larger amount.

Damage Resulting
Waste of time, now and when I have to try to have Visa nullify the $20 when it appears on my statement. Ongoing risk that CheapoAir will try to use my credit card information.

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3:51 pm EDT

CheapOair canceled my flight and is not refunding my money

I bought a flight from my hometown to SLC. This was only my second time flying, so I was rather inexperienced in this field. 24 hours before my flight I called American Airlines to check in. They said that Cheap-o-Air had canceled my flight not even a day after I had purchased it!

I called COA to figure out what went wrong with hope they would get me on the flight. They said American Airlines had canceled the flight and for more money I could get on a different one. After being tugged around by COA I finally demanded my money back.

They first told me that my ticket was non-refundable, but after a little nagging, I finally got COA to work with me. After many futile attempts, I finally got COA to tell me I should get my refund in 8-12 weeks. Seeing as I would have to pay for it in 4 weeks, that just won't work for me. This is a disaster!

I am beyond baffled on how a company endorsed by priceline can get away with such poor "business" tactics. They lied to me, shamed me, and are attempting to steal from me. They ruined the only vacation that I have had in years.

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7:22 pm EDT
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CheapOair failure to refund fare for cancelled flight

Booked 4 flights with British Air through CheapOair thinking we'd get a discount. Flights were cancelled due to BA strike. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. We have multiple emails confirming refund but they dont seem to think that matters much. They are willing to reimburse us at the rate of 40 cents on the dollar... can't figure out why that seems they best they can do. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refund...attorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises. They are bad for the industry...

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2:55 pm EDT

CheapOair waiting for a refund

Booked a flight through Cheapoair for my son flying back from Finland. It only took them a day to bill my credit card but I have waited three months for a refund. Do to the volcano in Iceland my son's flight was cancelled. I called Cheapoair days prior to the flight to request a refund and was advised that my credit card would be credited by the next billing cycle (May). I gave it a few weeks & attempted to call to no avail so I emailed them only to be told 2 weeks later that I had to wait a few more weeks. Well another month has gone by and my emails still go unanswered. The customer service is dispicable do not use this company.

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10:59 am EDT
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CheapOair departure flight airline did not have my booking, but the return airline did

I booked a trip without checking them out first. The departure flight was never booked, although on emailed itinerary. Departure flight airline did not have my booking, but the return airline did. I cancelled my credit card immediately--good thing because three days later, I still had no departing flight! And one day later Cheapoair emailed me: "because of technical difficulties, we have to charge $100 extra." You cannot reach this people EVER. You are cut off even after someone from India forwards your call. I got a message on cell from Cheapoair about "my credit card company declining the charge" but when I repeatedly called the number they left, I was always disconnected. Today, 4 days later, I got an email telling me they canceled my flight. If I had not cancelled my card, I would have been booked $100 extra, and not had a departure flight. And if I ever got through to them, would no doubt paid more money for the rebooking of the outbound flight. They are based in NYC.

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2:53 pm EDT

CheapOair what a scam this is

I bought their flight insurance! What a scam this is, they work together so you can not collect a dime. Some airlines will not give you flight cancellation documentation, which you need for to make a claim, on top of a long list of other documents you need. After 6 hours of getting no where I am writing this. DO NOT USE CHEAPO OR BUY THEIR INSURANCE.

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5:49 pm EDT
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CheapOair poor service

I have read all of the complaints about Cheapoair.com, and regrettably they are all valid complaints. To make matters worse, this company is owned by the same umbrella company that owns Onetravel.com and Fareportal.com. The owners of this company do not believe that it is necessary to provide customer service to its clients. There is simply no profit in doing the right thing, so it is discouraged. I should know, I am a former employee of this company. As an agent, I was expected/pressured to answer 60 calls in a typical 8 hour day. No matter how much I generated in commissions or fees, no matter what extraordinary lengths I went to in helping out a client solve a problem, if I didn't answer 60 calls a day, I didn't do my job as far as they were concerned. The preferred response to a customer problem is to give them an 800# (usually to the airline they're flying with) and tell them "only they can solve your problem, there's nothing more we can do", and rush them off the phone. It is no wonder that there are so many service issues and complaints with this company. It was such a horrible experience I used to tell people I was unemployed rather than admit I worked for such a miserable organization. The last day I was employed there I got physically sick because I dreaded going to work. Is this sour grapes? Hardly...two weeks after I quit working here, I started a new job which gave me a $5 an hour raise, better benefits, and managed to unlearn in 2 days all of the bad business practices Cheapoair.com forced on me. I also sleep better, I look forward to going to work again, and I can smile knowing that I am free of that nightmare.

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CheapOair stay far away from them

1st CheapOair told me a flight price will be $168 more than their advertised price of $337; a lame excuse was given for the price hike, but I agreed & gave credit card information..., because I fell for the line that "only one seat was available & that I wouldn't find a cheaper rate elsewhere."

To satisfy my curiousity, I then called the airline directly and was told several seats were available on the identical flight and the price would be $78 less than CheapOair's price. I then called CheapO... to give the update; they explained that "prices change by the minute", and I could now have it for $45 less than their last quote, "because of the timing of my call." I agreed to the discount.

But curiosity motivated me to call the airline directly again, and lo and behold, I found out "prices" don't "change by the minute"; their price remained the same & still cheaper than CheapO...

I then called CheapO... and said "match the price I was quoted by the airline or I want to cancel the flight." They said they can't match the price, and there will be a $24 service fee if I cancel. I said "OK let's cancel", since $24 + the airline direct price was still cheaper than CheapO...

CheapO... then said "what if another $7 is taken off the price", which would be the break even point to me going with the airline directly combined with paying the $24 cancelation charge paid to CheapO...

I wanted to get this over with, so I agreed to not cancel on that call, since I figured I'm losing $24 either way.

After we hung up, I was thinking how little trust I had in CheapO..., so I checked them out in the Better Business Bureau website, & what I read about them scared the bleep out of me.

I then called CheapO... and said I want to cancel the flight, & when they asked why, I felt great pleasure in saying "because I never want to do business with you guys..."

Then they said the "service" fee for canceling would be $50. As irritated as I was with Cheapo..., I actually laughed thinking about all their price changes, & said "I was told the fee would be $24, why is it now $50?" I was put on hold & then told "OK, $24 is correct."

Oh, and I was told the refund will take 7 to 10 business days by one rep, 20 to 25 business days by another rep, and the last I heard is that it may take up to 12 weeks!

So, they are charging my credit card the full price of $500+ and will "refund" all but $24 of it some day.

All the above happened within a few hours, and I immediately called the credit card company to dispute the charge... Fortunately, the credit card company said the worst that will happen is that I'll lose the $24.

I'm lucky to only be potentially losing $24; it could have been a lot worse in dealing with CheapOair.com . I learned my lesson...

Check the Better Business Bureau website before deciding whether to deal with a company name that begins with "CheapO".

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11:43 am EST
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CheapOair Fraud/Overcharge

Cheapoair has the worst customer service agents ever. No one speaks correct english or understand the basic knowledge of taking a reservation. They over charged me for booking the reservation in the amount of $1360.20, which it shold have been $864.80. I've called multiple times and no one answers. I have to file a police report and file out a fraud report with my bank and all 3 credit bureaus. Thank God my bank is handling this issue and is going after Cheapoair on behalf of me. My bank will guarantee my money back in full. I had to close my account, get new checks and bank cards. What a mess? I'm surpised that this company still exsist will all the multiple fraud alerts, scams and issues in general. I learned a valuable lesson.

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Overview of CheapOair complaint handling

CheapOair reviews first appeared on Complaints Board on Dec 19, 2006. The latest review Issued me a fake ticket and never gave compensation or refund was posted on Mar 14, 2025. The latest complaint Issued me a fake ticket and never gave compensation or refund was resolved on Mar 14, 2025. CheapOair has an average consumer rating of 3 stars from 565 reviews. CheapOair has resolved 279 complaints.
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  1. CheapOair Contacts

  2. CheapOair phone numbers
    +1 (800) 566-2345
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    Customer Service Manager
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  3. CheapOair emails
  4. CheapOair address
    c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States
  5. CheapOair social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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