Chegg
Reviews and Complaints

I called on April 3, 2018 & spoke w/Jamal starting at 3:39 PM CST. I asked for a return address label as I hadn't received it since my call in late Jan. Initially, Jamal was trying to be helpful, however, he became condescending and haughty during the conversation which put me on the defensive. Once Jamal started treating me that way, I asked to speak to his manager. He refused, saying there is no one of a higher level for me to speak to. This behavior is completely unacceptable for anyone in a "service" role. My initial call in Jan. Was with Ronald, who was kind and helpful. However, I did not receive all the pertinent information in regards to returning my son's books apparently.
Additionally, I cancelled all services with Chegg during my conversation with Jamal. I do not want to see any more charges from Chegg on my account in the future. I was also told that my account would be reimbursed for $14.95 that was charged March 19, 2018.

Hello,

My self Anshul Singh i was worked in chegg india pvt ltd as chegg expert (ME) from last two months.

Due to low volume or zero volume of questions on portal there is gap of few days to login on portal after taht when i was again login with the Expert ID : ([protected]@gmail.com) student Q/A page gets open.

Then i tried to contact my chegg team members no of time but they did not response.after that i contact one of them using my another no. Then she gives me reftence of Mr.Rakesh kumar (my T.L).

Then he replied on my mail that Quality team decided to remove your account due to low Quality.

Now I want to ask on which basis you decided the quality of questions or how can you remove my account before any communication.

When i get the salary of the prev month then the 98% quality of question was good then suddenly what happened that he removed my account preor any information.

I asked the same Question to Mr.Rakesh but they did not reply.

Request from the Complaint Board members, Please provide your feedback on this?

As an expert or the member of the chegg team how any one can trust on you ?

Looking forwarded ti your prompt action

Email Id: [protected]@gmail.com
Ph.no. : [protected]

I am writing as I am very upset right now. I rented a book for my son - Chinese Link for 36.99. I was sent the incorrect book from Chegg. When I called the support line, the student advocate advised that she could return the book, issue a refund and I could re-rent the book and she would waive the expedited fee. When I went online to rent the book it was now 85.99 for rent. When I advised that I should not be penalized because Chegg sent me the incorrect book, she advised she could send me a 10% percent coupon. Well, the coupon would still have me paying much more to rent the book. I think that since Chegg made the mistake, they should have resent me the book and sent it with expedited shipping for the same price that I paid for it. I feel that your advocate did not have my best interest when assisting me. She should have advised me that is she returns the book, that it may be a different rental rate...and I would have told her not to return the book. As a repeat customer, and with 3 more years of college I feel that Chegg would have wanted to make their mistake right...and by charging me 50.00 additional dollars because of a warehouse error was not making the situation right. I attempted to speak with a supervisor, but they were all too busy to speak with me...I stayed on the line with the student advocate for almost 30 minutes and no resolution. If your supervisors are not going to be available for me to voice my complaints, the student advocate should at least be able to provide me with a number to speak with someone in the complaints department. I was going to make a complaint online...but I see that there are so many complaints against the company already.

I feel like the student advocates should be trained to make the consumer aware the book may be more if we cancel prior to offering it as an option...and I feel that if Chegg makes a mistake they should not overcharge the consumer due to their error. I think the correct resolution would have been to provide me with the correct book at the original rental rate. This would have satisfied me as a customer.

I created an account with Chegg on 12/8/2017 in order to sell a textbook. I mailed my book and was given the estimate of 12/18 for payment. On 12/26 I received an email stating that we will not accept my book and I can either donate the book or have the book returned at no cost. I request for the book to be returned. On 1/4 I called customer service to get an update. The lady on the phone was friendly and sounded helpful. She said she would make the request with the warehouse to have it mailed back. A week later I didn't get an update so I made another phone call on 1/11, once again the customer agent sounded friendly but according to him there was no record of my previous call and he promised that he will reach out to the warehouse and have my book sent back.

I am writing this complaint for these reasons:

1.This has been a frustrating and time consuming process that has normally been efficient and easy with other companies.
2. Chegg has my property and the way things are going I most likely won't get it back.
3.I have this weird feeling that this is a con in which Chegg gets to keep my book for free.
4. There seems to be a breakdown in service and communication in this company.
5. The company is lacking in accountability and do not trust this company.
6. I feel helpless and have no right to my property or compensation for potentially missing book.
7. Most importantly, I want other potential consumer to not waste their time or money and go elsewhere for service.

Why do they think that students are rich?
Yes, we pay money for our education because it's necessary to be educated in this world reality.
Why don't they want to find any compromise?
The textbooks are overpriced. Some books are essential to have, but I, for example, can't afford to buy them.
The exact book I need was found only on this website, I looked for it in different places, but didn't find. What am I to do then?
Please, Chegg, think of it.

The book I sent was never opened or used. They said maybe was damaged during delivery. Which I don't believe. I used the criteria that they described to evaluate the condition of the book and was in good condition. If they didn't want the book should have said so. Wonder if they are going to sell the book which they didn't pay for. After reading other reviews I understand the problem with this company.

Here's my awkward story.
I ordered a Human Anatomy & Physiology Book.
They send me a book about Elementary Statistics...
I would understand if they sent me a different book about anatomy, but I wonder what the statistics have to do with the anatomy & physiology?
I contacted them and said they made a stupid mistake.
Two weeks later I got the right book but had to ship the wrong one back at my expense.
This is great, isn't it?

Hello,
I ordered a book on the 21st of August and still have not received it. I understand about the delay due to the hurricane occurred last Friday. So I called customer service to see if is possible to give me access to an online book for at least a couple of days until I receive my book. they said no that they only could buy the e-book, now the book was ordered 5 days prior the hurricanes and I have friends that ordered the book after me through different websites and already received.
is there any solutions you guys can offer or at least give me access to an online book until my book arrives, I always buy with yall.
thank you

I bought a book and receive it and literally 2 days later turned around to sell it back to them in the exact same condition they sent it to me in and they said it was in no condition to be bought back and wouldn't 'give me one cent back. they said the book was in poor condition (which it wasn't and didn't fall into one of the criteria they categorize as poor condition) and even if it really was in poor condition then why did they sell it to me in that condition?

On May 17, 2017, I returned "Perspectives on Arguments" and "They Say/ I Say" within the same box. The two books were due on June 2, 2017. I even clicked on the "get a return label" link for both of the books. However, I only got an email consisting of tracking information on the "Perspectives on Arguments" book. I don't have either books and I'm still getting charged for it.

I want to warn all students to stay away from this company . They renew charges on your credit card without any notifications, and at higher prices!
(For these recent 2 years.)
And then they will not cancel the service till the end of the fraudulent subscription, citing a no refund policy. The supervisor call was not effective in correcting the corruption either. They need a class action lawsuit ..
On top of that, about half their solutions for physics are wrong, as per other professors I know. I now have the credit card company looking into the dispute.

Their free trial is nothing but scam, don't believe Chegg, they will steal your money!
I tried their free trial and was charged $50 for who knows what. And when I contacted Chegg support and demanded some explanation and my money back, they pretended that they had no idea what was I talking about. They said that if it was said "free" then it was "free" and they claimed that they never took my money!
No matter what I said they insisted they had nothing to do with that. This site is nothing but scam, not only they stole from me but they also called me a liar! Save your money and time and avoid Chegg!

I ordered my textbooks off of Chegg before the semester began. So this would have been January 22, 2017. It is now February 21, 2017 and my books are still not here. I have called USPS and I have called Chegg customer service and no one is helping me. I have emailed and left complaints and no one will fix the problem. Someone needs to find my books and send them to me ASAP. I am 4 weeks without my textbooks and I am really struggling without them. I paid for these books to get here around January 30. The fact that they are still not here is unacceptable. Someone needs to send me new books, or give me my money back... preferably both because this is not okay.
My name is Rebecca Davis and the order number is GMG14VT7 and the USPS tracking number is 9241996901177450674106. I would like a manager to please call me at [protected].

Dear Chegg,
I heard an advertisement on Pandora that I was deeply offended by. The one that says that not getting the last homework problem and how that stresses you out, and when you are stressed out you pull out your eyebrows, etc. I don't know if you realize but that is an actual condition. Trichotillomania is a disorder characterized by the need to pull out hair. Whether the one who created this ad did or did not know about this condition upsets me and other individuals suffering from this disorder. It is not only caused by stress, but also by boredom. People who have this disorder are typically very sensitive on this subject. We do not want to pull at our eyebrows or other hairs, it is an insatiable need, most of the time it is a subconscious habit that we do not even realize we are doing. So I take a great deal of offense to your advertisement playing this off as a joke. I get that you are trying to sell a product, but by personally insulting individuals with this issue is inappropriate. I personally feel self-conscious about my eyebrows and eyelashes because I have suffered from this disorder for almost 6 years. I am constantly worrying whether people will notice, and when they do, they are not sensitive in the way they ask about it. I am uncomfortable with the insults that come with having this condition and the constant reality that people don't think I hold up to the beauty standards of having full eyebrows or long, thick eyelashes. I do not need my condition made a joke and used for advertising purposes by ignorant companies. I, along with many other individuals impacted by this disorder, ask that you remove this advertisement because simply it is one more way that enforces the stigma against trichotillomania. Another thing is that many people begin pulling at hairs to cope with stress, so it should not be something encouraged or advertised as a coping mechanism. You may not think of it that way, but for someone who may have never tried it, it may become a serious habit. Pulling out hair for people with this disorder is done because it releases certain chemicals in the brain that are soothing or even satiable. It is something that once you start, it is very hard to stop because of the small burst of satisfaction that comes from it. Please take this seriously because not only can this disorder have emotional implications, but physical ones as well. Eyebrows and eyelashes in particular have very important roles and your eyes can be damaged when these hairs are missing. Understand that although this ad may not have meant to target trichotillomania, it has indeed triggered negative emotions within some, as well as demeaning the disorder into something that can be fixed with a tutor membership. Take this issue seriously as you would any other because it is not something anyone chooses, nor would any of us experiencing it wish it upon anyone else. Thank you for your time and please consider pulling this advertisement.
Sincerely,
A Concerned Individual

I had searched for a business text book that i wanted to rent from Chegg.com i found the one i wanted and added it to my cart. Since i was renting the book the price was $21 something, i wasn't sure of the date format of the due date if they wrote yy/dd/mm or yy/mm/dd since they did not clearly write the day and month, so i just check a few forums to be sure. when i proceeded to check out, they increased the price of my book rental to $79. I don't understand why they would do that, i was so happy to find this book for that (earlier price) since my mid-terms were near. But $79 just to rent the same book, it's unbelievable. Very bad advertising, and wrong on the company's part.

I was a loyal Chegg user and loved this place. But that was then and now I'm trying to cancel my account. I'm extremely disappointed with Chegg and their service. They automatically signed me up for Chegg study program and charged my card! They never asked me if I was interested in that, they never asked my permission, just took my money and that's all. When I asked for a refund they refused. I asked for some reasonable explanation, but what they said made absolutely no sense. Terrible!

Wanted to cancel my subscription because I had enough of Chegg. There was no way I could do that myself so I contacted their customer service and asked them for help. They replied me something that made no sense and did nothing. They gave me some sort of link and said that I need to go there and request my account cancellation. I told that I'm not doing that and that I want them to cancel right away and they just blocked me!

I went to Chegg website and sold a book. Their website looked very professional and seemed to be reliable. Three weeks passed and I received no money from them. So I called Chegg customer service after three weeks of waiting. I was told that they could not find my book in their inventory system and so they cannot pay me for it. I knew they were lying because I had a delivery confirmation email from my postage service stating that Chegg received the book. Not to mention that they hold me at fault for the lost product and refused to pay me. I told them that I have proofs they've received the book, but they just ignored me. These thieves took my book and refuse to pay me! What a scam.

This service I thought was a good solution to assist with me homework or getting my questions answered. A lot the time the solution manuals only provided part answers or completely wrong answers. Recently the Q/A under their study service has be utterly useless. I've received answers that were obviously wrong or only partly correct. I tried getting help with Java and they made a complete mess of it by giving me wrong code that won't even produce the correct sample output. I don't know if these experts are study, fake being stupid, or have no idea what they're doing. When it comes to Java questions or programming they are completely useless like a bear with a sore tail! Chegg study is ultimately just a great big scam as is their Q&A section. Want a right answer your better off using on of your school's tutors or a help book! Either they get better experts (who actually give right answers) and actually fix their blatantly obvious wrong solution manuals or they'll have people leaving the service left and right. Even if I cancel and leave they'll probably still charge me...

Our daughter will be a freshman in college this upcoming Fall semester. She had put off ordering one of her books as she had a question for the instructor regarding edition. When she went to order the book online she decided to try Chegg as they had the book used and $40 dollars less than the college bookstore. She entered the order but was never given any shipping information or options and at the end of the transaction, before clicking on "place order" there was a message giving her the expected date of shipment - almost three weeks from the date of order placement. She went back to see if she could expedite the order but there were no options or information, despite Chegg stating on their textbook homepage that books can be expedited. She didn't need the book for ten days which is ample time to have sent by almost any means. I took over from there and called Chegg directly. The customer service rep was sweet but clueless and could not give us any shipping information whatsoever, only stating that maybe there aren't any options for where we lived (?!). I should have asked to speak to a supervisor but I was so shocked that I didn't immediately think about it. I tried going back and following the order steps again but once you are logged in the system remembers the previously incomplete order and will not delete it, even when you remove the item from your basket. Our daughter ended up ordering the textbook through the college using two day air - of which she was able to choose to use and was given three shipping options.

Chegg needs to do some serious revamping of their shipping policies and customer service. I doubt we will try to do business again.