Chegg
Reviews and Complaints

Chegg has a shady practice & a ripoff. It has an automatic checkoff to join Chegg Study, which most people don't notice. It should not be automatic. Chegg should be ashamed, exposed and the practice stopped. The number to call is [protected]. My backstory: I have been paying my son's credit card since he is a student. Since last fall I have been paying Chegg $14.95 every month & thought my son was renting a text book. Last week, I finally asked him about the charge and he knew nothing about it. I called the above number and they said there is an automatic checkmark authorizing a "study" charge. Said he probably "didn't notice it", which obviously is exactly what they are banking on. They are giving a refund for the original &70 + a refund for 6 months worth of charges. I objected, saying this is a shady practice and they should refund all charges. Chegg said they are only authorized to give a 6 month refund. I asked for supervisor who is scheduled to call me back. They will get an earful about this dishonest practice and a persistent demand for a full refund. I don't give up easily. Everyone who has experienced this should send a report to the Better Business Bureau and any other outlet for evaluating scams like consumeraffairs.com/education/chegg.html, /link removed/ etc. Google Chegg [redacted]

Don't ever use this website to order books or service.
The customer service never answer the phone and their online products are fraud!
They charged me $99.99 annually for the service which I have naver used for past two years.
I tried to called tham ten times and waited more than one hour and able to talk to a representative.
The representative told me that iit was my fault (100%) that I didn't cancel the service two years ago.
She said that the account automatically renews and charges automatically on my credit card annually unless I go through the canceling process.
AND GUESS WHAT.
I couldn't able to cancel the service online!
The CHEGG website keep shows that they have a system error so I couldn't cancel the account!

DONT EVER USE CHEGG. COM

Ordered a one time use code for my daughters college. At return time the item was listed to return. Called and they said it does not need to be returned. Later, late charge goes to my credit card. Called, said it does not need to be returned and they would fix it. Sent a refund check. Next was the charge for the full purchase price because it was not returned.

Trying to contact them? They make it as difficult as possible. Want to cancel your account? Not that easy either.

Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. All charges were made after midnight, one after the other. I had never heard of this company. I had never visited their web site. I had never bought or charged anything from this company. I have no clue how they got my credit card number or billing information. After speaking with Wells Fargo and canceling the card, I did call Chegg's customer service phone number and it was answered by American Express. I told them the problem and they had me hold while they got 'a service representative from that company.' American Express stated they handle the 'transactions' for this company but could not help me. After holding 10 min, I finally had someone answer the phone who yelled at me that they are not responsible, call my bank. I tried to explain that my bank said the charges were still pending. If they cancelled the transaction, it would reverse the charges and solve the problem. I made it clear this was fraud and I never purchased anything from them. The woman asked if I had an order number. I explained I didn't have an order number because I never purchased anything. She told me to call my bank and hung up on me. Wells Fargo said they will 'review the charges' and make a decision in 10 business days on if they will refund any or all of the funds. I asked them what they mean by may refund any of my funds. I was told that they would decide if the charges met criteria for a refund after the charges were posted. Right now all they had was authorization to put the money on hold. I asked if I can un-authorize the charges since it is my money and I never authorized it in the first place. I was told no. The bank refused to stop the transaction from going through, even though when notified, the charge had not been paid.

I have received a charge of $150.40 on my bank statement. I have never heard of this company, nor have I ever ordered. This is theft and I need to know who done this. I was in Mt Vernon, IN on the day the charge was made. I used my debit card at CVS. I am trying to get this resolved.

Chegg is a company that rents textbooks to college students. They are poor at communicating with customers as the return/due date for the books approaches. Unlike other companies, Chegg emails you that your books are due, 24 hours before they are due. Other book rental companies provide "reminder notices" several days in advance. Chegg leaves you little choice but to pay a VERY steep "extension charge". This kind of ambushing is designed to ensure that in the event you are not able to return a book as scheduled, you are forced to pay their steep fees.

A little advance notice would be fair and proper - others do. Chegg is out to gouge students. Renter Beware!

MY MOTHER IS 82 YRS. OLD. SHE HAS NO ACCESS TO A COMPUTER OR HAS EVER PURCHASED ANYTHING BY COMPUTER..SHE JUST RECEIVED HER BANK STATEMENT AND NOTED A CHARGE OF $94.26 ON SEPTEMBER 9, 2012, PAID TO CHEGG COMCA (EDUCATION ). OUR BANK HAS BEEN NOTIFIED AND IS CURRENTLY INVESTIGATING THIS FRAUDULENT DEBIT TO HER ACCOUNT. NO SUCH TRANSACTION FOR ANYTHING INVOLVING THIS COMPANY HAS EVER TRANSPIRED. IF THE BANK CANNOT REFUND THIS MONEY, MY MOTHER'S HUSBAND WILL NOTIFY THE UNITED STATES MARSHALL SERVICES AS HE IS THE RETIRED CHIEF FEDERAL MARSHALL.

I have not bought anything nor received from these people and I received two charges in consecutive days for the same amount. Each one was for 59.96 and posted to my account around 3 am. I have tried to get in touch with them and can't. I am disgusted with this and don't know what else to do to get my money back.

I looked at chegg on my laptop for two items both were $18 in price. I was so happy cause I could actually afford them at that rate, but since I dont have security on my laptop I decided to wait till I could access my desk PC. Later on I return to the chegg and the prices for both the books had shot up significantly from $18 to $30 and one book price shot up to $42. I couldn't believe it I said maybe I was hallucinating when I saw the initial price for $18. But I saved the book I was viewing on chegg for $42, went to get a coupon, opened up another window entered the coupon in and yet again the price of the book went up to $47 confirming the fact that I wasn't crazy and did see the prices for $18 initially. They were doing the most with their price gouging. I guess cause I had never been to a book site on my laptop they didn't have any track of data on me. $18 to $42 is inexcusable.

I ordered books for the Spring semester knowing I would also need the same books for the summer semester. When I received an email at the end of the semester stating, "If you want to extend your rental period, do nothing, and we will charge you the extension fee after 06-01-2012." Unfortunately, I thought this was telling me I could easily extend my rental fee for the next semester. The thought never crossed my mind that this email was strictly to extend the due date, especially for the amount they were charging. Why would I ever want to extend the due date? I always send my books back on time so to extend a due date was never something I even considered. So, when I was charged the 22.12 for one text and the 23.66 for the other text I thought I was set for the Summer semester. I was wrong, this morning my account was charged right at 300 for both books with the option to send the books back within 4 days from the date on the email and then I would get a refund. Yes, it was my mistake to assume the statement on the email meant something entirely different than the way I read it and I should have gone directly to the sight and not put my trust in an email from a reputable site. Anyway, I thought surely there would be no problem with this misunderstanding so I contacted customer service. They said they could do nothing and I would have to send the books back for a refund and re-order the books if I still needed them. I have been a customer for over 2 years and both of my children will be in college for the next 4 to 6 years. I have told countless people about Cheggs and have never had a problem until I actually needed them to help me. I asked them to simply allow me to extend my rental of the books which is exactly what I thought I was doing to begin with and then refund me the difference. I am shocked that they could not or would not do this type of service for a customer that has been using them for over 2 years. The school my children are attending now offer the option to rent books. Since I was a loyal customer with Cheggs, I never used this option. Starting this Fall, I will no longer use Cheggs but try the rental option with the school.

Auto with drawal in process 6/24/12 for 273.91 from my checking acct. I have no idea what this is for or why it is being taken out of our acct. I am stopping the check. I do want an explaination This is also costing me 30.00 to stop pymt on this ck

I sold a book to Chegg.com and UPS confirmed it was delivered on 12/28. On 1/4 Chegg's website said the book was still "in transit" so I contacted Chegg to which they said it was in processing and they would make a note on my account. On 1/6 the book was still "in transit" I contacted them again and they had no answer for why it had taken over a week for them to process the book and send me a check. The C/S representative was helpful though (I thought) and told me she would send a check and I would receive a confirmation email. By 1/9 I still hadn't received a confirmation email and the book I sold to Chegg was no long even on my account (on Chegg.com)! Fearing my book had gotten lost in their already sloppy process I contacted them for a third time. This time they told me a check was in process... still... and said that they couldn't resend a confirmation email for the check nor could re-post my book sale to my online account. Finally two business weeks later on 1/20 I received my check for the full amount. Though I got my money in the end, I sold another book to a similar site and received my money two weeks before Chegg.com. And what kind of business models enables a buyback to go from "in transit" (though they had it for over a week) to being deleted off an account before I received my check or even a confirmation of a check? I will not be using Chegg.com again and will be happy to tell others about my experience.

CHEGG IS A RIPP OFF...THEY CHARGED ME $400 FOR BOOKS THAT WERE SENT BACK 3 DAYS AFTER THE 15 DAY GRACE AND I WAS TOLD THE CHARGES WOULD BE REVERSED BY ONE PERSON THEN WAS TOLD THEY WOULD NOT BY THE SUPERVISOR EVEN THOUGH MY DAUGHTER HAD WHAT MOST WOULD CALL EXTENUATING CIRCUMSTANCES AND WAS NOT ABLE TO SEND THE BOOKS BACK ON TIME. WE CALLED TO TELL THEM THE SITUATION ON THE 22ND (1 DAY AFTER THE CHARGE) AND NO GRACE WAS GIVEN...HORRIBLE CUSTOMER SERVICE...WILL NEVER USE THEM AGAIN...

So basically, I ordered three books from Chegg. They were supposed to arrive within 4 days. I am now at day 6. I received 1 book today. NOW LET ME BE CLEAR, I ORDERED THIS BOOK FROM CHEGG. But I recieved this book with an Amazon.com box and packing slip. The book has an invoice in it that contains a price I did not pay from a company I did not order from. So naturally, I logged into Chegg to see if they just do this sometimes (transfer books from other companies). Apparantly they do, but not from Amazon.com. Then I checked my order status'...Needless to say, Chegg claims I only ordered 1 book...a different one from the one I received. But guess what? I was charged for all three books. SO I ONLY HAVE ONE BOOK, FROM THE WRONG COMPANY, WITH THE WRONG PRICE, AND I WAS CHARGED FOR THREE. Someone explain what the hell just happened because quite honestly I'm too confused to make excuses for what could have gone on.

Where are my books? I made an order on Suday August 7, 2011 and I still have not recived them. According to chegg, the books were delivered and UPS's delivery proof states that they were left with "Customer Lady" at 1:07 pm on August 10, 2011. The problem is that I don't know who the customer lady is - I live alone. Where are my books CHEGG?

Have a nice day,

T.T

A year ago I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out, so called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned, nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go, but I just received two emails from Chegg telling me that two other books, which I should not have returned to them were going to be considered as donations because I did not contact them within 30 days of receiving them. Here's the thing: I screwed up on that. Frankly I didn't realize that they had been Chegg purchases rather than rentals. However, why didn't Chegg email me about my error immediately, letting me know that I had the option of having the books returned? They waited five months before alerting me that I could have requested a return within 30 days of sending the books to them. But here's the thing: When I did alert them about a book, nothing was done to return the book or offer me credit. So I called Chegg. My customer service rep told me that there was nothing that could be done because too much time had passed. After a dissatisfying 10 minutes with him, I asked to speak to a supervisor. When "Jerry" came on, he told me that he could give me credit for the two books because they had waited so long to alert me. Just as I was asking about credit for the original book I had called about (which Chegg has had the opportunity to rent out twice), the line disconnected. I called back and of course could not get back to "Jerry." My new customer service rep went to her supervisor fairly quickly, came back on the line to tell me about crediting my account, but somehow we were disconnected when I asked about my original book. I had given her my name and phone number, but I have not received a call from her. Frankly I'm fine with not receiving the Chegg credit because I will never rent another book from them. You shouldn't either.

I ordered some text books from chegg.com and paid for expedited shipping. Well that was on the 13th today is the 18th and still no books. According to them they were left at the front door. Just a problem with that. I was at home all day long and was actually outside at the time they claim to have left my textbooks at the door. And I guess the other issue i have with that is that why wouldn't you knock on the door first? And all they can do is say sorry and contact the merchant while my hundred dollar books float around on some brown truck are where ever they are because I tell ya they were not delivered. Plus i have two dogs that would have went crazy if someone was in the driveway lead along the porch.

I am never ordering from Chegg again. They never sent me a book that I ordered, two weeks later I notified them, all they did was give me back my money. They did nothing to make it right. I went 2 weeks in class without the book. AND! Most places will send you a reminder email that your books are due. NOT CHEGG! They charged me over 30.00 for an extention fee! Holy SHIZ! You think they could give me a break, I have given them lots of money over the years. I found a website called textbookrentals.com and they give you a FREE 15 day grace period after your books are due. They also send you a packet to easily send your books back, no printing out anything. I'm not trying to advirtise for anyone, but when you compare them, Chegg is unholy.

WARNING! Do not ever rent from chegg.com. I rented from them plenty of times but will never do so ever again. I rented a book from them and needed it for a few more weeks. They sent me an email stating that they will automatically extend my rental for 15 days. On day 16 they charged me 180.00 for the book without even consulting with me prior to. They never stated that after the 15 days that would happen leaving one to assume that every 15 days you simply get charged another 17.00. WRONG! After calling customer service they said they cannont refund my money and all I could do was sell it back for 30.00! This is ridiculous! I asked to speak with a manager and was told Id receive a call back in1-3 business days. They do not know the concept of a having a true relationship or buliding rapport with their consumers. If I do not get reimbursed I will NEVER EVER do business with them again and ensure everyone understands why.