Choice Home Warranty
Reviews and Complaints

On Dec 24, Christmas Eve, during the 2022 freeze(!) I woke up to 39 degrees in my house, and I filed a claim online (as CHW doesn't respond to calls). About 30 min later a generic customer support message was posted in my chat, but without any info as to when or if a technician would be dispatched. I tried to find out if anyone will be coming that day, I informed them that my family was sick and couldn't be in the freezing temperature, and that my house will be affected by the freezing temp is my heater was not repaired (this happened to me 2 years prior due to ERCOT - and one of the kitchen pipes had already frozen). I received no response for over 4 hours - they state that they will have a technician scheduled within 4 hours. Since they were not responding, I reached out to my local businesses, found someone who could come, and they fixed the heater. I informed CHW to close the claim and that I will request reimbursement, and they responded - immediately - that they will not reimburse me. I uploaded the receipt, and they declined it. I filed a BBB complaint and they stated that they were not in breach of contract so they will not pay - the contract states they will answer within 4 hours - which they didn't. I declined their response as incorrect - they did breach their contract.

This is the third claim they do not resolve for me in 4 months. This company is simply predatory - they will take your money and provide no service, under the disguise of some of their "terms".

RE: Choice Home Warranty

From: Mike Mueller [protected]@reagan.com

To: JK Toler [protected]@yahoo.com

Tue, Dec 20 at 7:21 PM

Chronology Choice Home Warranty12/15/21

Closed on house at 1221 Boundary School Rd, BurtonTX7835.

$600 was charged in the closing for the Choice Home Warranty. Turned the oven to self-cleaning. The unit locked up.

12/16/21 Called Choice Home Warranty (CHW) about repair. Could not open the oven door. CHW contacted a technician to repair.

12/28/21 Austin from Ness Appliance arrived, unlocked the stove but needed replacement parts that were ordered. Paid $65 for the service call.

1/20/22 Ness Appliance installed the new parts, but the oven needs another replacement probe.

2/1/22 The last part was installed by Ness appliance. 8/11/22

Was cautioned not to use the self-cleaning cycle, before any holiday events.

8/17/22 The self-cleaning cycle was started and only ran through 2/3 of the cycle. An error message was posted on the oven. The unit cooled down and was tried again. The cleaning cycle didn’t complete. Called CHW who assigned the repair to Response via email 1828 hrs. Case # [protected]. Assigning to a technician, later Dre’s Appliance.

8/18/22 Dre’s Appliance never responded. Several phone calls were made with messages and no response. Called CHW who assigned another technician.

8/21/22 Contacted by DJ Appliance. He requested that pictures be sent to him showing what the problem was. Turned the oven on and took several pictures showing the error message. DJ Appliance then asked for the model number and serial number which were sent.

8/22/22 DJ Appliance responded. $65 was paid for the service call. Wilbert replaced the mother board on the oven. Self-cleaning was started and completed. Sent text picture to Wilbert.

9/5/22 Notified DJ Appliance, via text, with pictures, that the oven was burning food on the top and it was raw on the bottom.

Wilbert suggested that we get an oven thermostat to check the actual temperature. He also suggested adjusting the shelves. This was done.

9/6/22 TXT to Wilbert Okay, did as requested. Put the shelf in the center of oven. Put temp at 350. The thermometer show 370. Put the thermometer in the back and the reading was 400.

9/7/22 TXT to Wilbert. Good morning Wilber. Hope you got my last message. Response: Good morning Mike. I did I will look as soon as I can. We are quite busy. But it will be soon. Thanks for your patience.

9/10/22. TXT to Wilber. Not to bother, but the rack is raised. Broiler at 550and 15 minutes later, broiler isn’t heating up. Might help your trouble shooting. Picture sent of garlic bread. Broiler not heating up very much. 12 minutes at 550. Still no rush. Picture sent.

9/14/22 TX via Sandie’s phone. NEED OVEN. What did you find out? Called CHW. Were told, if the technician determines the oven cannot be fixed, they will replace it.

9/21/22 Called CHW. Was told by CHW that DJ Appliance is to respond. TXT Good morning Wilbert. We were told by CHW that you have the service call again. I have an idea to run by you. Give me a call.

10/23/22 Received a call from Zack at CHW, [protected] X2739. Talked to Sandie about the extension of our home warranty for 6 years. The program would be for 6 years, $3,700 with the military price, with 4 consecutive payments of $925. This averages out to $616.67 per year, $51.40 per month for the life of the policy. $75 for service call fees. Was also told that it can be transferred to any home we own. The plan is Choice Ultimate and septic system and pumping and well pump. This policy will start 1/15/2023 until 1/15/28. Policy number [protected]. We discussed the offer and opted to extend the warranty. Got an email from CHW thanking us for renewing with CHW.

CHW charged $925 to Citi card on Oct 23, 2022

10/26/22 DJ Appliance arrived to replace the lower wiring harness. The oven was dropped, slicing Wilbert’s hand. He went to the ER in Brenham. The stove door was smashed and twisted, glass broken, gouging the new wood floor. Left the unit on the floor for the next couple of days.

10/27/22 several pictures of the stove were taken with cell phone.

10/31/22 Sent several pictures to Wilbert with oven sizes, opening size. No response.

11/7/22 Received a copy of the portal information sent to CHW, which was posted 11/7/22 at 1024 hrs, sent from Johnson Johnson (Wilbert at DJ Appliance). Copy of email enclosed. #2. DJ appliance didn’t do the work on the oven so CHW took it as a refusal and referred the work to another technician. It was stated by DJ Appliance “I strongly suggest replacing the oven”.

Called CHW. Talked to Bill and then was transferred to Ivy, Customer Service. They needed to know from the technician if the oven was repairable or needed to be replaced.

11/9/22 TXT to Wilbert. Did you get anything from Choice on repair or replacement of our oven? Response: I recommend to them to replace you (sic) unit. It is under review. As soon as they get back with me, I’ll let you know. My response: Thanks.

11/11/22 Txt between sandie and Dezerea at DJ Appliance. Good evening. How’s everything going? Did Choice do the buyout for the new oven.

Sandie: Not yet. They are stalling probably hoping we will give up and go away. They sent out another technician who said it’s not repairable, so they took that as a refusal.

Called CHW at 1535 hrs to check on the status of our claim. Was told that there would be a decision in 24 hours.

11/12/22 Called 1800 hrs. Closed

11/13/22 Called at 1604 hrs. Closed

11/14/22. Called CHW at 0804. Talked to a male who told me that the technician refused to do the work (referring to DJ Appliance) and CHW is looking for a new technician. Who refused to offer to work. It was recommended that CHW get a new oven and save CHW money in the long run. We are going to have to get another technician to recommend replacement. CHW hasn’t found a technician for the repair. I was told that 80% of the jobs are approved in 4 hours.

Made a 2nd call at 1045. Was transferred to the resolution team. [protected] for the resolution manager. Talked to Kenson at 1100 hrs. Resolution manager. He was reading the file. Was on the line for 51 minutes and the call dropped.

1730 hrs I called and left a message with Zack Jones to return my call. He was willing to help us in the past.

Called back Jarad – Sears [protected].

Received an email at 1738 hrs from CHW with a claim

# [protected]. A&E Factory Service has been assigned the claim, scheduled to respond Nov 16/22 A&E responded

Order #[protected].

11/15/22

Called CHW at 0922. and talked to Ina. Was transferred to Quincy in Resolution Management for 22 minutes. Called Jose B in resolution Dept [protected]. Talked to Oscar. He can’t transfer phone lines.

Sears is still responding. They do know the oven door is broken. Questioned the $65 charge for the service call. Was told that if the call was past 30 days, there would be a charge but in this case there would be no charge.

Email reminder that Sears Home Services is scheduled for Nov 16 2022.

Got a new phone number for CHW [protected]. Talked to Jose B in the Resolution Department. Told that the case is under review.

11/16/22 Email from Choice. Due to unforeseen circumstances your original appointment date with CHW technician A&E Factory Service has been cancelled. Your claim has been updated and is currently being dispatched to a new CHW technician. At 1350 hrs, A&E (Mathias T) responded and told us both that the stove was not repairable. He took pictures and sent them to CHW. No service fee charged as this is a continuing problem, not a new one.

11/17/22 From JK Toler, our Realtor. She talked to Charles at Sears [protected]. He said that CHW was told to replace the oven on service order # 4207271.

I called CHW at 1335 hrs. I was told that the technician refused to do the work. At 1405 hrs I called Sears and to talk to the technician and wanted a copy of the techs report. Talked to Annabell, who represents Sears from Nicaragua. Because she was so hard to understand with her foreign accent, I asked to be transferred to a US representative, which she refused to do. When she was told it is required by law, she still refused to transfer me to a US representative.

Called CHW who claims that the portal information MUST say that the unit needs to be replaced.

11/18/22 Called CHW at 1020 about my refund of the $925 paid. Was transferred back to main menu. Talked to Jewett to cancel. Transferred again at 1030 hrs to Resolution management. Talked to Thomas said we need to have the resolution of this current claim, before we cancel the 6 year extended warranty. Told him to check his portal for a message from Charles at Sears (Info about Charles came from JK Toler, our Realtor.) about replacement. Was told we could get a reimbursement option if we wanted to get our own technician. CHW is going to have Ness Appliance respond. (1:04:38) on this phone call. From JK Toler via Charles at Sears [protected]

11/19/22 Sandie: Did you do a written statement or verbal that the oven needed to be replaced?

D: I sent them a message through their app.

Sandie: Let us know please.

11/28/22 0940 hrs. Michael contacted the Texas State Attorney General office and talked to Ann. Was given phone numbers for the Texas Department of Licensing and regulation, residential department [protected]. The Federal Trade Commission [protected]. Called TDLR and talked to Dina to information. She sent me an email to complete the complaint online. Was told that someone from CHW would be in contact within 24 hrs.

Sandie talked to Wendy a manager in the Resolution Department. At 1013 she said she would get it resolved today and will call back. Wendy was given both phone numbers. At 1530 Wendy returned the call and offered us $704 cash settlement, which we refused. Wendy was informed that the oven was a heat/convection oven, nor a Smart oven, not a double oven but a single oven. Replacement cost of that oven through Kitchen Aid is $3,000. Wendy was advised to check all the web sites and that you cannot buy an oven, no matter what brand for $700. A 3rd contractor is coming out on 12/2/22 Ness appliance. Wendy informed Sandie to call him (Ness, immediately on results). Wendy said that this will be finalized.

Ness Appliance: Appointment time has been changed [protected] hrs. TXT from Ness appliance.

11/29/22 Call from CHW legal department and is responding to the TDLR complaint.

12/5/22 Email from Ness Appliance. Information sent to the CHW portal Kitchen Air, Single Wall oven, stainless, 5-7 years old, mid grade. Good condition, no rust, Model and Serial number, unit has broken door glass and handle. Told verbally by Alex Ness that she put in the CHW portal that the unit needs to be replaced

12/9/22 Sandie called CHW to question how long to review this claim. She was given a brief note and then transferred to the Resolution department at 1530 hrs. Wendy said she would return the call in approximately 20 minutes; she was on the phone with another client. Never returned the call. We waited until 1825 CST.

12/12/22 Sandie talked to Quinten at [protected] X3556 at 1545 hrs. He stated that he would help us get our refund but that we shouldn’t cancel our extended policy because it would muddy the waters. He said that we should settle this current claim before we proceed forward.

12/13/22 Sandie talked to Juan. He is the case manager, which is higher than Wendy to discuss a buyout. Email from Crystal Green needing to contact her regarding this claim. Received an email from Jade Dunn Dec 13,2022 at 1731. Make arrangements to have one time slot. We are to be called on Dec 14 at 0815.

12/14/22 Received a call from Jade D at 0816. Was told that CHW will do a buy-out of $700.. I informed her that this was a $3,100 oven. She checked with another department and then made an offer of $1,012, because this was a convection oven. I also told her that this problem has been going on for one year, that they are falsely advertising on television commercials and that I will file a formal complaint against CHW through the TDLR. But she said that CHW would only pay us with an E card from Lowes. No Visa card, only Lowes. Accepted the offer. Was told that the process will take 2-3 weeks to send out the E card.

12/19/22 Call from CHW at 1202 hrs. Chantel said that the refund of $1012 was denied because the account is past due. We have to bring the account (extended warranty starting 1/15/23) up to date or they will not process our refund. I explained to her that the current policy, which expires 1/15/23 is currently paid for and that the payment was stopped because we no longer wanted to continue service with CHW. That was their official notification of cancellation of extended policy. She checked again and said nothing will be done until we have made the payments for the extended warranty.

Sandie called twice to talk to someone about the refund at 1420 hrs, being on hold for 40 minutes and talking to an agent who refused to give her name. She hung up on Sandie. Sandie called again at 1531 hrs and again was on hold for 33 minutes and hung up on.

The bottom line is that we have been lied to repeatedly by the various staff members of CHW. We can’t cancel the extended warranty policy, until the current claim is resolved.

Then we are told by another department that they cannot finalize the current claim until this extended warranty policy is paid off.

This has been a case of Fraud, from the beginning, and now is turning into extortion and blackmail!

Michael Edward Mueller

[protected]@reagan.com

[protected]

I filed a claim #[protected] on Dec 26 for my hot water heater due to not having any hot water in house and no pilot light on. I followed up today with Choice Home Warranty to check the status and was told once they found a vendor, I would be notified via email. Upon being notified via email, I noticed the appointment date was set for Jan 4, eight days from today which is unacceptable to be without hot water especially in the winter time. I immediately called CHW back and the customer service representative attempted to make contact with the vendor to no avail so she stated she left a voicemail for them to call me. I informed her that if I was not contacted by the vendor by tomorrow morning, that I would be canceling my policy. This is unacceptable!

Custom HVAC LLC in summer of 2022 was the same here in Virginia. Tune of about 10K. CHW does NOT pay vendors the authorized amount. Then they reduce by 40% from authorized amount 2 months later. I have everything documented and ready to sue them in the Class Action Lawsuit. [protected]@gmail.com if anyone else can chime in on Choice Home Warranty.

I've had 2 techs (Plumber & HVAC) come out to view the same leak and damage and both threw their hands up saying "that is not my area of expertise." While not excited I understood the plumber's rationale since no water runs thru that pipe. After sending numerous pics (and explaining that the leak was not coming from what I understand as the traditional Air "Duct" unit) of the damaged area and the source of the leak the HVAC tech still came out only to not even inspect the area past looking into the hole from the group (no ladder, etc.).

Numerous attempts to resolve the issue with customer service have resulted in wait times in excess of 30mins and each call has ended in the call going out prematurely. Either they are hanging up or there's an extremely bad connection on one of the lines. I could accept that it could be on my end if it was not for the fact that the signal on my end was strong for the 30mins I had to listen to the hold recording and music. It also doesn't help, although my information is in the system, no one has ever called me back to finish the conversation.

I know the CHW does not manage the independent contractors however, the expectation that I continuously pay service fees to service techs that perform no service or provide any course of action besides passing the buck is where I take issue. This could easily spiral into $100s of dollars in service fees, without any work being performed, and a ton of lost time trying to get a live voice on the phone that could assist me in waiving the next service fee call or canceling the policy.

We have a home warranty issued by Choice Home Warranty. When our dishwasher broke, we submitted a claim and after the tech came and submitted required repairs Choice sent us the email below

"Great News! We have received the diagnosis on your claim. We have determined, the best long-term solution is to replace your Dishwasher. In lieu of replacement, we are offering you funds in the form of Lowe's eGift Cards based on your current system's features and capacity, to select the system of your choice."

Sounds like we are getting a new dishwasher, right, WRONG. Replacement cost of our black stainless steel brand of dishwasher was $932. They offered a take it or leave it offer of $246 which they said was the wholesale cost of a generic dishwasher with our features but not finish or brand. Offered no back up to that claim and no method of rebuttal, literally take it or leave it. Very deceptive and contrary to initial response that it would be replaced

From 10/22 through 12/22 I have been going on the service calls and they invoice portal is horrible to work in. I am supposed to be able to submit invoices for the companies portion of the service call and it gets kicked out. I have submitted invoices for work done on approved jobs. Payed for parts out of pocket. Do not become a vendor for Choice Warranty!

I have a home warranty with choice warranty. The 1st technician they sent to my house came late at night and would not tell me what was going on with my dryer. I asked them to reassign the case. The 2nd technician came told me I needed a computer. When the computer came in. He told me he was not putting it because choice owes him money. I am not sure what I had to do with that but I called choice and he came out and dryer still noy working. Now another technician was called he could not fix it be advised me the wires was cut on my dryer by somebody. Now choice wants to offer me $335 for lowes for a dyer I paid $1100 for. This is not right. They did not take into consideration my gas or coins going to the dryer. This company has beat and I want out my contract and someone to speak to them concerning what they offered me.

Choice Home Warranty authorized me to fix/repair approx 10-15 different claims upon completion of the claims. Choice stole my money. In other words that put a hold on the account and encouraged me to go out on other claims knowing that had no intention of paying me. I am disappointed in how a company can authorize a claim and when time for reimbursement fail to send me my check for completeing the claim. I am in the process of talking with a attorney and also speaking to the department of labor concerning the failure of choice to pay me for work that i did and completed

I had a contract with them from 8/21/2020 to 9/21/2021. DO NOT give them any information as they will continue to bill your account and then ask you to prove you called and cancelled the contract.

They will also tell you they sent you emails which is false. PLEASE DO NOT GIVE THEM ANY information or your money. They will not pay for a claim either.

On or around November 15, 2022, Choice Home Warranty sent the Appliance Repair Services company (their telephone number is [protected]) to our house to evaluate the issue with the heating system. The tech said a part needed to be ordered – then my husband received a text message on November 24, 2022, at 9:45 am from Appliance Repair Services that Dmitrii Brazhkin would come to the home on Thursday, December 8 at 3:00 pm. I called Appliance Repair on the day the technician was to go, and the person from the company said the part is not in. I explained that it had been almost one month, my home was freezing, and I did not understand the delay. The Appliance Repair employee said he would call me back and never did. I contacted Choice Home Warranty, and the first representative hung up the telephone on me (I may have been upset while speaking with him). I called back and spoke with a second representative who apologized for her colleague’s behavior and assured me this would be reported. I notified Choice Home Warranty about my family still waiting for the parts – they reached out to the company and assured me this would be taken care of. Also, I insisted that I speak with Choice Home Warranty’s supervisor and was told someone would call me back. I never received a call. My heat is still off, and my family is wearing stacks of clothing; it is freezing in my home. I contacted Appliance Repair today, December 12, 2022, and the representative, Kate, said she saw that a part was ordered, but did not come in yet, and she could not see any other information. I was making a complaint to the Better Business Bureau, and a message appeared stating to contact the President’s office of Choice Home Warranty, which I did three times, and no one called back. I need my heat fixed since I have a Choice Home warranty contract.

This company violates the federal TCPA law. After you cancel the policy within 30 days this company will not refund your down payment and will continue to bill the monthly payments even after cancellation. I sent a demand letter and they have received it and they have failed to respond to, yet they continue to bill me the monthly charges. People need to be aware that these robo calling companies can be sued for using an automatic dialer and DNC violations. You normally do not need lawyers to do this. The fines the FCC or your own state can levy against these violators is a tremendous amount of $. It's the companies benefit to settle w/ you and if they refuse to respond then just file complaints w/ your state and the FCC. Look up Doc Compton to start to get familiar w/ holding this company liable. Spread the word. Complaints to the AG is next.

I filed a complaint on 11/4/2022 with the BBB complaint # [protected]. Choice Home Warranty responded on 11/7/2022 and offered $700 for the replacement of my refrigerator. I accepted this offer and responded back to the BBB on 11/7/2022. I have not yet received this payment and it was stated that it would be within 30 days of offer. My sister bought a refrigerator for me with the expectation that I would pay her as soon as Choice paid me. Please help me to get the payment as promised by Choice Home Warranty. I attached screen shots of the offer and my acceptance and of when things were received and sent.

We have done several HVAC jobs for Choice and they owe us a total of 7,240 for work that was approved. They are refusing to pay. We had the authorization to perform work and after we did the work they waited the 30 days to pay but they reduced the amounts that was agreed upon to an amount they feel was fit for them to pay. We would have never done any work for them for anything less than what was approved. We also threatened to file lines on customers properties but they said they will fine us 5,000 each customer

I have had Choice for 2 years. Put in my first claim on 11-12-22. I had a drizzle from the faucet on my tub. I Called Choice Home Warranty on Monday [12]. They sent me an email notification on Tuesday saying that the plumber would come between 11-3 on Wednesday [14]. They got there at 3:10; they looked at the problem for about 30 minutes and said they would have to come back on Friday to fix the problem. I text them on Thursday to see why they couldn't come back b4 Friday for a simple problem & I had already given them the $85 fee. They texted back they swing by on Thursday [15th]. They got here at 6:30 & show me stems they were putting into knobs on the tub. Seem to be fine but I notice one of the bases of the knobs was not flat on the tub & seem to turn more than necessary. On Saturday morning at 1:00 AM I decided to take a bath. When I got in the tub I was turning the knob so the base would flatten out; I notice the knob could turn all the way around.

As I turned it the knob came off. I had a rainstorm in my bathroom. The force from the water took the paint off my ceiling & the acoustic, popcorn finish. Water was everywhere. I called my son at 1:10 AM. He got to my house in about 15 minutes & cut the water off from outside. If he had been sleeping I would have had to call the Fire dept. He put the knob back on, but the water was coming out forcefully out of the faucet once the knobs were turned off. So he had to keep the water off. I text them the next day at 10:30 a picture of my ceiling and told them the knob came off & they said they would come by my house. At 4:00 pm they had not arrived so I called them no answer, I text them no answer. From Saturday morning at 1:30 AM I had no water until Monday when a real Plumber had to come & fix the knobs. I had 2 grandchildren, 11 & 12 yrs old staying with me on their thanksgiving break.

I have not been able to talk to anyone at Choice Warranty for 3 weeks. They don't answer the phone & when they do & you say you want to cancel they put you on hold never to come back. I was on another site putting this message out I was giving them 1 star on 4 questions & answered 2 & it rated it as great. That's why there are no negatives against this company. Right now their rating to me is a 1 rating.

Altogether for 2 yrs, I have paid $1320 + $85 fee + $225 [real plumber] = $1630. I also had to clean up my flooded bathroom & have to repair my ceiling. They suppose to save you money, not cost you more money.

Claim [protected] policy [protected]

N sept 2022 I filed a claim with choice home warranty for a water leak from the upstairs toilet to my downstairs bathroom they sent out panthers plumbing [protected]). I paid the required $85 fee, to panthers. I stayed in contact with panthers plumbing for over a month. panthers sent me a text message saying choice had not approved the repair. I contacted choice they said they had approved the repair I maintained contact with panthers. after another month choice set a repair appoint for dec 5th 7-11 am I messaged panthers and asked for a time change from 9 to 12. I received a text message from panthers stating that was acceptable. I text messaged panthers on dec 5th and also called them to ensure they were coming out I called them about 5 times no return call no show. I contacted choice customer service. choice conveyed to me that the technicians car had broken down, they could assign another technician but I would need to pay an additional $85 fee. I asked customer service to transfer me to customer resolution I was again told I would be required to pay another $85 later in the conversation I was offered $65 I told customer resolution that I would not pay another4 fee and that I would be contacting better business bureau to get help in resolving this matter

I am a service provider in NEVADA who did work for Choice Home Warranty.I recently have been told my account was closed and would have to wait a min of 180 days for payment, because reassignment rate : the work order reassigned were wrongly dipatched (example they assigned an HVAC cleaning to me as a plumber).

No notification or anything! How and why do they hold payment for job done long tie ago.

I completed 8 work orders submitted for payment and after 3 months of calling and being told that either : they are veryfing invoices, check is in the mail etc.

NOT RECOMEND DOING WORK FOR THIS WARRANTY COMPANY OR BECOMING A CUSTOMER.

I have been trying to get payment from work I have completed. And I keep getting the run around. I have sent several emails to Jim Mostofi, Victor M and others to get no response. We have a contract signed that they owe me but claim it is an IT issue and they are working on it. If you are in Texas please inform the Texas Attorney General and file a complaint.

I have had three (3) properties, policy #’s [protected], [protected] and [protected] covered with CHW for several years and unfortunately, I have absolutely nothing good to say about this company! On multiple occasions I have contacted CHW to file claims on covered items only to be told that the services would NOT be covered!

In October 2022, I contacted CHW to cancel my policies after yet again being told that a service was not covered. On 10/8 I spoke with a resolution representative A Moise, and during this conversation I was informed that my most recent claim was in fact approved to be covered; however, the company, Diamond Garage Doors and Openers, that had been dispatched to my home advised otherwise and charged me the total cost of the repair of $285.00. Ms Moise stated that under the circumstances she could refund me $150.00 as a courtesy; however, if I canceled the third policy that I would not be able to receive a refund of $150.00. When I expressed how absurd this was Ms Moise stated “you should have contacted us to question why my claim was being denied”. She further stated, “had you called we would have told you that it was covered and dispatched another vendor”. What? So, it’s my fault that I can’t trust that the company with whom I’m doing business to do business with reputable contractors? WOW!

I was informed that it would take approximately 3 weeks to receive this refund check. At that time, I questioned what would happen if I didn’t receive the check prior to the next bank draft on November 1st. The representative informed me that I would indeed have the check prior to the next billing and that “I would need to contact CHW prior to Nov 1 to cancel the policy”. As I’d suspected, I did not receive the refund check until after November 1st, in fact, the date on the check was November 1, 2022 and I was again subject to a bank draft.

On today, November 29, 2022 I contacted CHW to cancel the last active policy and to request a refund for the premium that I was charged. I spoke with a resolution manager named LaPorsha who’s tone I found extremely rude and was advised that a refund was not due to me because I’d had coverage for the entire month of November (even though no claims had been filed) and “that it was my fault because I opted to keep the policy active while awaiting the refund check”. Again, a courtesy refund for a fraudulent act that YOUR contractor committed. When I asked LaPorsha to speak with her management she advised me that she was a resolution manager and there was no one above her!

After speaking with two different individuals, I can only assume that it is the practice of CHW to blame the policy holder for not following up when claims are denied, for expecting to be compensated when situations are outside of their control and for not watching the calendar and the mail delivery! This is ridiculous, and not only will I never do business with you, but I will also be filing a complaint with the Better Business Bureau and leaving reviews on every platform that I can to ensure others don’t utilize your terrible services either! George Forman and all other notable celebrities should be ashamed to endorse such a company!

I have already had a technician from a company come out they indicated when he purged the line noticed that the boiler gauge was Opsi, auto feed was stuck closed. Started to fill the boiler when water started coming from the side of the chamber itself. Pulled the cover and found section of the gasket leaking. I have reached out to Choice Home Warranty on November 21, 2022 to date I have not had a response from Choice other than to say they are trying to get a technician. I tried the reimbursement method but that is too complicated, and it can take thirty days for reimbursement.