Choice Home Warranty
Reviews and Complaints

Hello, everyone! I have a followup to my complaint. My name is Winsome Sears and Choice Home Warranty has finally sent a check to me for all they owed me and also for the late fees that I invoiced. Their representaive told them that Stanley Godspeed is no longer with the company and that if you are owed mmoney to contact them directly: Troy McDermott

Choice Home Warranty

Vendor Relations Manager

[protected] ext. 8248

tmcdermott@choicehomewarranty.com

Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.

My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia (info@shenandoahappliance.com). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.

I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

Apparently I am also a victim of choice Home warranty scam. I had a technician come out and assess the problem and the company is turning it down for something that is not even wrong with my air conditioning unit! After speaking with many technicians and other people who are aware of this company's practices, apparently they put you off and put you off until you are frustrated and go away so they do not have to pay claims. I will never purchase a warranty from this company ever again. We will be turning them into the better Business bureau and filing an action against their fraud and misrepresentation. Companies like this need to be held accountable!

Normally I don't write reviews, seemingly you don't pay any attention when you amass over 1,000 complaints. I agree the majority of the complaints are valid. My experience with CHOICE has been less than satisfactory. My water heater leaking at the base, and your customer service informed me that CHOICE only cover the components atop the heater, not the tank. The vent and water intake pipe are not components. The tank was leaking has nothing to do with the vent or intake pipe . This cost me $800 out of my pocket plus a service charge. I had to find my own business that sell hot water tanks. When I read all the policies, the first thing I notice was there's far more exclusions than there are inclusions. Just what type of repairs or replacement you do?We are not paying for advice. With the unsually hot summer temperature over 100 degrees everyday, my AC runs non-stop and I'm terrified I know some expensive repairs out of pocket is over the horizon, and CHOICE policy is written so the consumer bears most if not all the expense. I don't expect you complain board will do anything, and you won't let me down because I expect you to do nothng. Pissed Consumer!

We were sold a Choice Home Warranty with the purchase of our home. For $1200, they were supposed to cover any major repair within the coverage period of 3 years. Almost a month ago, just 6 months after moving into our home, I filed our first claim. Our upstairs air conditioner quit working. They scheduled an appointment for an hvac repair person without even checking to see if anyone would be home...the next day. I had to reschedule because no one would be home. They then rescheduled for the next business day. The HVAC company recommended that a new pump be installed. I contacted CHW to see when they were going to schedule the repair. I was told that they needed the repair diagnosis from the hvac company. Ok, fine. It only took me 2 weeks of hounding the hvac company to submit the paperwork back to HCW when they finally got the diagnosis...BUT they still refuse to schedule the repair because they need "additional information" from the hvac company. It's been almost a month now and we still don't have our a/c fixed. No repair scheduled. I keep getting the same excuse from CHW. I've messaged them so many times now that their website blocks me from sending any further messages for the same claim. This company is a scam as far as I'm concerned. It's almost June and our upstairs is getting HOT. We will not be able to sleep upstairs anymore until this A/c is fixed. Luckily I read through our contract with CHW and we do have the option to cancel and get a pro-rated refund. I tried to call them today but of course it's "after business hours" so can't get ahold of anyone. I will be calling them tomorrow to demand a refund so we can use that refund to actually pay for our own a/c to get repaired. What a scam. This was supposed to give us piece of mind for the first few years we owned our home. Also, come to find out, they only cover a maximum dollar limit per year. Ours is $3000. If your repairs are over the limit, they won't pay. Completely useless warranty IMHO.

How did Choice home warranty get a 4 to 5 star rating and shame on George Foreman endorsing the worst scam home warranty company. Choice home warranty should be shut down.

Bought a house that had coverage, had it transferred to me, tried to get 2 issues fixed with my plumbing system. A kid in a mustang with a screwdriver and a pair of channel locks showed up - no exaggeration. I have 2 leaking PEX fittings in the basement and 2 outside antifreeze faucets that wont turn off properly. He said he had no tools to deal with PEX then proceeded to disassemble and reassemble the faucets, they work no differently than they did before he came. Supposedly someone was going to follow up with me for the PEX issues, 2 weeks later, no call or email. I paid the "plumber" the $120 (60 for each issue which is absurd because they are in the same house) and have had no follow up contact. I am less than impressed with Choice and will absolutely never recommend them to anyone nor will I be renewing this policy.

Choice home warranty state that their home warranty policy does not cover any a/c product in florida if it has been exposed to to sun or rain resulting in corrosion regardless if the customer shows proof of yearly maintenance. unfortunately I live in sunny south florida. it rains 4 months out of the years and temp ranges fro 88 to 92 degrees year round with 80% humidity. it is hot and muggy all year round. choice home warranty has found a legal gap to not warranty an a/c unit in sunny south florida. today, june 1, 2019. I am installing a brand new a/c unit by frias ac llc [protected] for over $3000.00 because chw will not cover my a/c unit. they've chosen a clever method of not covering an item other warranty companies will. i'm incredibly disappointed with their appeals process as well. I cannot in good conscience recommend this home warranty company..
To add insult to injury, they just called me to renew my policy. it expires on july 14, 2019.
Really? never again...

H. louis

Often Choice Home Warranty does not have a contractor to assign to your claim. You must find your own contractor. Upon his arrival, you will have to contact the warranty company to get pre-authorization. Be prepared for a long wait (long enough that you'll be invited to leave your phone number and wait for a call-back). In the meantime, the contractor can't begin his work...he has to wait for however long it takes. In one case, I was referred to a web-link which was not functional. This is a difficult "wait period" because the contractor does not have "time to wait". He's got jobs behind yours that he has to get off to. Before Choice can provide authorization, the contractor has to be ready to quote them precise costs (labor, parts, etc and provide a diagnosis). Often, it's the contractor's home office that figures all this up, so the contractor isn't prepared to make such a quote or firm diagnosis. Once you get past all the red tape, you're out all the costs up-front and must wait for reimbursement. I've been waiting for more than 60 days and still don't have reimbursement. In the meantime, the cost sits on my credit card. I recommend you forgo this exhaustive process and just set funds aside in your saving's so they'll be there when you need them. I wish I had done that. It would have been cheaper and less aggravating.

Please join my group. I am trying to compile a list of complaints to submit to the insurance commission and attorney general's office.

Thank you.

It's sad when you call a company and they cannot find your name in the system but YOU'VE paid for a service that they cannot proivde because you do not have your policy number with you. We've been without a fridge for almost a week now. We called on Friday 4/10 and is was a holiday, we were told that a ticket would be entered into the system and someone will be calling us on Monday, Monday came no call. I called them on Tuesday and they could not find us by last name, street address or zip code. They needed a policy number. This is a sad way to do business, I agree STAY AWAY FROM CHOICE HOME WARRANTY...

I have created a user group Choice Home Warranty Claims, please come and join if you have experienced difficulties with this company.

I could go on about this company, but all anyone needs to know is EVERYTHING THAT WAS POSTED HERE IS TRUE TRUE TRUE TRUE...NOT ONLY SHOULD YOU BEWARE OF THIS COMPANY, BUT YOU SHOULD RUN AWAY QUICKLY...DON'T BELIEVE ANYTHING THAT THEY SAY TO YOU IF IT MEANS THAT THEY WOULD HAVE TO PAY A DIME OUT OF THEIR POCKET...

I have created a user group Choice Home Warranty Claims, please come and join if you have experienced difficulties with this company. I am also looking for co-plaintiffs in a lawsuit.

Choice Home Warranty is a huge scam.

I'm glad you wrote your comment. I just ran quotes from Choice Home Warranty today because I found out today that the home warranty contract I had with National Home Protection is dead. I was considering Choice to purchase another home warranty plan. I will check to see if someone has started a user group against NHP like you did against Choice because I paid $1, 049.73 for three years of coverage, beginning 3/15/08. I still had 2 years of coverage to go. I will file a claim with NY's Attorney General in case there is a class action suit. Thank you for writing your complaint and good luck.

I have created a user group Choice Home Warranty Claims, please come and join if you have experienced difficulties with this company. I am also looking for co-plaintiffs in a lawsuit.

They're still a scam company.

I purchased home waranty with American Home Warranty Company in April. I filed my first claim for the year in December - our heat is not working. There was a system that filed my claim. I was assigned a contractor and the contractor called me and told me that the earliest they can come and look at what is wrong is in 6 days. The temprature in our area runs to 35 degrees at night and I have young kids so I could not stay without heat for 6 days. I called back to check if they can assign and find someone to come earlier or I can find someone and they can reimurse me for the work done later. American was not able to service any of the requests. I even asked if I can get numbers of other contractors that they work with call them and see if anyone could come sooner. I was told I cannot get the numbers due to privacy issue. I still don't understand what does this have to do with provacy. Basically I had to get my own contractor and pay out of my pocket to get the issue fixed. DO NOT FALL FOR THEIR FALSE PROMISES. READ THE SMALL PRINT before you sign up with them. It would have been cheaper and less hassle for me to not have insurance with them in the first place.

OH, how I wish I had read all of the complaints about this company before buying a year policy. It's worthless! They basically decline any claim as "existing condition" or "lack of maintenance." Then, if you request cancellation, they charge a $200 cancellation fee. What a ripoff! Steer clear of these guys-they're a scam!

We bought a house in Phoenix, AZ in Jan 2012 and bought a home warranty.. On May 12 we called because we had no air conditioning/. The technician told us the unit was not repairable and told the warranty company we would need a new unit, . When we called to get the unit replaced, First American said we would have to spend 1505..00 our of our pocket to get the unit installed/. They coverd the unit, but not the cost to install the unit, the crane to put it on the roof, the stand for the unit to sit on and the elbow to connect the unit to the AC, which would be part of any normal installation:. They told us it would take 7- 10 days to get a check once the work was completed!. The AC company wasn't going to wait for their money, so we had to charge it on our credit card and wait two weeks for the check to show up.. Their service is pathetic, this is not the warranty company you want protecting your hom

This company committed fraud when I signed up with them in July 2011. They neglected to tell me that "they had NO VENDORS IN MY AREA THAT COULD SERVICE MY PRODUCTS!"> After waiting over a week to get a plumbing problem fixed, they finally told me the truth. They had no vendors in my area.! I had to get my own plumber to fix the problem, and pay him myself! They of course said, they would reimburse me, but we know that is not going to happen! A company as deceitful as Sensible Home Warranty, should be investigated, and made to return their premiums to the customers that they never serve!

i called them on 5/11/2015 to repair my central ac unit, it took them over 2 weeeks to get a technician out to even look at it. almoat 2 months later i still have no air

There are too many disclaimers, Choice says "they are compehensive" a total joke. They deny everything...DONE WITH BAD CHOICE HOME WARrANTY:|||||| Please do not make the same mistake I did. Choose American Home Sheld for better results.

Choice Home Warrany has too many disclaimers. Do no purchase, they will deny every claim. Please do not make the mistake I did by getting a long term contract.

Agree fraud, choice warranty claims that they repair anything even a roof, well on 12/04/2014 I contacted them to see what was causing the leak, I was informed before that they cover $1500.00 in roof repairs but do not replace a roof, Now on 12/04/2014 they sent Ryman Roofing company to my home the roofer, that inspected the roof said that I had damage from the storn which was the heavy rain & that it needed corking, I had to pay for a service call, & Choice Warranty claimed they do not repair any work from storms. I was never informed of that so I called Angie's List to report this company, they wrote a review & will contact them, also they are nationwise & everyone will read & learn about this company. I do believe that everyone should join angie's list, they will refer you to good companies & if the company that they refer you to does not meet your standards they will write a review & list them as a company with problems. No company wants to have a bad review with Angie's list cause everyone reads them. I can't believe how these companies get away with fraud like this & nothing really gets done about them that is why they are able to stay in business & rip off the world.

***ATTENTION*** GO TO THE FBI INTERNET CRIME COMPLAINT CENTER AND FILE YOUR COMPLAINT. THIS HOW THEY GOT BUSTED IN NEW JERSEY, BECAUSE ENOUGH PEOPLE COMPLAINED. MAKE SURE YOU TRELL THEM ABOUT HOW NEVER SENT YOUR HOME DEPOT CARDS AND HOW THEY MISREPRESENTED THEIR WARRANTY.
PLEASE USE THEIR NEW YORK ADDRESS ON 42ND STREET. IF YOU CAN DO IT NOW! HERE IS THE LINK TO THE FBI CENTER.

http://www.ic3.gov/default.aspx

5 days without AC

I have total coverage they refuse to fix a leak in the AC gas.

My mum is 93 yo with Alzheimer..

I requested a claim review. Nobody contact me for more than 24hs

Called them countless times . Nobody can give me a solution..

Be very careful x 2...

I have 3 claims .After a tech came out and i paid my

service charge i have not had my claims repaired.

I hear they are waiting on parts to repair a facet and

refrigerator .

Schedule repair dates 1/23/2024 1/17/2024 1/06/24/

I requested service several times and ended up paying out of pocket for for repairs and replacements.

Your company is not BBB accredited and I should have investigated your company before I gave you my money.

Do not give your money to this company!

I have called and emailed over and over. Constantly told to talk with Vendor Relations who is rarely available and when they are they say someone will get back to me. 8 UNPAID INVOICES

They do not back up their warranty. Had a supply duct fall and they denied fixing it due to thier reasoning that ductwork should last forever. Why have a warranty that cover ductwork?

Home Warranty is the NO. 1 home insurance but its also the No. 1 in complaint. They have ads that says will honor preexsiting condition, but they don't. It's in the fine print that they do not.

It's a legal scam.

Poor customer service. 2 weeks for tech to be scheduled. Waited all day for tech to arrive. Then come to find out tech not longer does work for Choice due to them not paying in a timely manner. Reembursement claim denied. No help from any of the supervisors. Bad experience. Nobody cares. claim #[protected] 7/20/2023

Choice home warranty has stopped all payments to authorized work orders. Choice home warranty owes me over 8,000.00 on several Imvoices. They originally said after 180 days. Now there saying after 365 days.

This is Gabe Bond owner of Profound heating and air conditioning.

Choice put my account on hold after they reassigned work orders due to pricing. Because of this hold it somehow stops them from paying invoices for previous work I completed on their customers' homes.