Choice Home Warranty
Reviews and Complaints

Been waiting nine days for repairman talked with four differert people in resolution department. Was advised yesterday that supreme home solution would service wednesdat between 3-8pn [protected]. Supreme called to say they could noy come until friday. Choice has been looking for provider for over a week. We have been without heat for ten days. Resolution agents keep giving excuses.

Claim #[protected].

9/16 Wed, my AC went dead so we called. We got a message stating that the repair will be delayed due to heavy requests. So we called and requested permission to hire a local AC repairman. The receptionist said that we are good to go and authorized for reimbursement.
9/18 Fri, that morning I called again to ensure that the repair is authorized. Again, the receptionist said that we are. So that afternoon, the AC guy fixed it and paid $465. The work was incomplete due to the coil needs to be changed also.
I called the case manager Candi McLetchie and left a message. Days after, I kept calling and leaving messages coz she is not returning my calls.
Up to this date, no calls from this case manager.

My ac unit went out, I contacted home warranty, they said I had to wait at least 24 hours for them to find a technician which they were unable to find and for me to find my own which I did. I was waiting for a call but instead received a email explaining what I had to do for the repairs to be made. As you can see I forwarded the info to the repairer so I don't know where the break down or the misunderstanding in getting approval to do the work for the repairs. I'm just asking for a fairer consideration in this matter. Thank you for your assistance in this matter.

Thank you

I had to get my compressor fixed on my septic because of a power surge burned it up. I had the septic guy out moving my sprinkler heads and he noticed the problem. He said that if it wasn't fixed immedialty that it would burn the whole system up so I told him to go ahead and fix it. I live in the country and it is hard to get repair people out. I call choice home warranty after I had the repair done and sent them a copy of the invoice. They said because I didn't report it to them first they were not going to cover it. I did what I thought was right and that it would save them alot more money. Every time I have had them out on service call it has taken two to three week to get someone out and I didn't want to wait that long to get the septic fixed. Their service always seem to find something that they don't cover to get out of paying. I have had their service for almost 15 years and it has always been lousy but I keep thinking that they will improve but this is the straw that broke the camels back. I wouldn't recommend them to no one

case # [protected] AC/Heater broke in July I file my claim in JULY 2020 and it is the end of September and my unit still has not been fix or replace I have called several time to find out the status I even called the people that were to fix or replace the unit Elite LLC [protected]) and they refered me back to choice warranty stating they have not completed there part of the process. October will be three months and unit still has not been replace fall is coming and i need heat I already agreed to pay $475..00 that is requested

If you want to claim something, be ready to call, email and wait for 2 months without any responses.

I made a claim for the first time with Choice Warranty on Aug 4 2020, after a few days a technician shows up, does the check up and takes the service fee, doesnt return my calls nor does any updates and after complaining multiple times with customer servicer reps another technician comes in after a week, and the I had to follow up with him again and again and again, and with Choice warranty customer service again and again and again for a whole month, I dont understand why they would not do it unless I remind them to, there's no follow up at all. After all this they decide the parts for my refrigirator are not available, that too for two times, all this while I had to either 'patiently wait' or explain the same thing to a new customer service rep again.

Then, they assign my case to a Case Manager, who I repeatedly had to call everyday and leave a Voice message as it directly goes to VM, for 10 days, complain to customer service rep about the same, who always have the same answer, they cannot transfer the call to anyone else, all they can do is 'Escalate' and I would get a call back in 24 hours, guess what I had to call back every 24 hours and explain again to then to 'Escalate' again for another 24 hours which went along for 18 days. And after all this, the case manager has one deal for me, take it or leave it

It doesnt even cover 1/3rd of my refrigerator costs, and apparently I cant talk to anybody other than the Case Manager and they have only one offer, that's it.

What's the point of having an insurance when you cannot repair, cannot replace, and the only replacement you can give is 1/3rd of the current price of the refrigerator on the market, what should I be doing with it?

I had to explain this to multiple people again and again and again, I dont understand how they can treat their customers this way.

First of all I never signed a contract. In march 2020 we took out the warranty on a home recently purchased specially asking about coverage for the ac units (2). Since 7/28/20 to 9/16/20 we have four claims filed, one was bought out for half price, one repaired and the two ac unit claims denied after receiving a three page list of exclusions. A compressor unit ($5, 995) which we have no control over and blower wheel, which after stalling for four days we replaced due to the heat in the south and my concern for my family was worth more than $284. Choice has not been able to locate any contractors in our area for service, I have had to locate them. Most won't deal with a warranty company because of all of the red tape. The sales force grossly misrepresents the coverage and then operations bring out 3 or 4 pages of exclusions. Most companies are hesitate about sending out workers due to covid. Since 7/28 we have received 82 emails and 4 phone calls from people working at home, some sound like they just woke up, running water, dishes clanking and children in the background. So it is business as unusual and to say your claim is denied based on some section of their polices which we did not receive until august 6th, 2020 is a quick way out of paying claims, thus putting profit before reputation. Apparently others feel the same based on the bbb and class action websites we reviewed.

I have been paying for about five months than I had no heat and like the add on tv not my problem so I call choice first choice said it will take up to a day to two days to get someone up. I [censored]ed and they got someone 9 hours later. They got my heat on but for alittle while because they needed a part. Well they told the company they would not pay them to fix but I can feel free to fix it at my cost. Then roof shingles bubble and the told me no on repaires. They were unresponsive for a long time I had to call over and over again to talk to someone every time. I t was a battle do business with this company they never honor there word. They only want your money and will find ways not to fix.

I have a warranty on all my appliances with Choice Home Warranty. My AC broke and it should be under warranty. They sent me their technician and I paid my initial fees. Because the compressor died and it would have cost $1850 to fix it, they found a way to blame on an electric shortage and I was told that it is not covered. Whatever diagnosis, they come up with, I was not satisfied. I told them if I could get a second opinion and they agreed. I told them, to be fair to CHW, to send me another technician and they refused. So I hired another technician to diagnose the problem. His findings were different from the CHW technician and it turned out that is should be covered under the warranty I purchased with them. After a second consideration, they offered me $500 as a courtesy but refused to cover the original expenses.
So, I kept all receipts, technician diagnosis and I plan on taking them to court. So this is not the first time they try to find a way not to pay for covered items. Just to let the customers know when dealing with CHW.

I have yet to be paid for four invoices, I have sent collection letters, emails and phone calls, to try and resolve this issue. I will be forced to put liens on all the property if all invoices are not paid. This is with crocketts quality plumbing LLC, 704-231-1531
SWO#87145347- authorization#16661310
SWO#87568440-authorization#52339864
SWO#87745299-authorization#12607066
SWO#87565506-authorization#39923757
SWO#86586939-authorization#24557001

Was with this company for 2 years. Never, ever, not once, did they honor my service calls. An A/C mechanic arrived, looked at one of my A/C units (3 on my home) and said, "I have to call this company to get their approval to test pressure. They will not approve. They never approve anything when I call, and I have called them dozens of times."

A man arrived and inspected my garage door, opener, and instantly knew the problem. He said, "I am sorry to tell you this, but you need a new lift motor and this company will not approve. They never approve any of the work that needs to be done."

I checked on the computer and learned that the person behind this company has owned/operated several other home warranty companies. He and his companies have been suited by the States of New Jersey, New York, Washington State. My conclusions is simple... this company, who owns websites and writes their own reviews to promote their company as #1 in the USA, is a complete and utter scam.

Once their repairman visited my residence to assess the reason my hot water tank was leaking water as it was originally installed in 2012. He determined it was due to normal wear and tear. As anyone who ever had, used a hot water tank knows, in time the top or bottom seam will spring a leak due to age, rust then leak. Choice Home Warranty is now claiming that it had rust on the seems the leak must have started before I paid for their service! So that basically a person must not have any rust on their tank when it leaks, in essence be almost new! What kind of B.S. is that. Any tank more than a year old or less can form rust at the welded seems as they are and will not help me !
John a Vietnam area handicapped disabled person

Claim process design to benefit network and harass customers. My case is pending since july and claim remains in queue for weeks and I asked to resolve it faster but customer care never escalate. This process seems to be broken and I want my money back

Claim # [protected]. I have a warranty with Choice Home Warranty. The refrigerator needs repair. Service at first was fast. They had a repair person coming soon.
The first repairman ordered a part and came back to install it. This did not fix the problem so he ordered another part and came back to install it. This did not fix the problem either.
Choice then called another repair company to fix the problem and the repairman said it was an electrical problem and could not be fixed.
So I then filed what Choice called an appeal and was assigned a case manager. I was told I would be contacted within 24 hours. It has been one week and I have heard from no one.
I have called numerous times and left a voice mail, emailed numerous times and have not heard a word.
I have called customer service numerous times and all I get from them is that they will send my name and number to the case manager.
I have been asked to either miss work or have someone come to my house 5 times and the problem is not fixed.
I want a new refrigerator as I was told by the repair person that this one was not able to be repaired.
At the very least, I want a full refund of the money paid for this warranty.

I inquired about the price of their warranty. Now I get a phone call a day even after asking to be removed from their list

I had choice home warranty for last two years and my husband died and I wanted to cut back on some bills so I wasnt going to renew my warranty for 2020. But after spending hours on phone to tell them to quit charging me monthly when I didnt want this service anymore finally got to talk to someone and they told me they couldnt refund money but would give me july and aug. Free and cancel since I didnt want service. They are still billing my chase account. Very upset and about to give some bad reviews on this choice home warranty.!