Choice Home Warranty review: Beware contractors - do not pay bills 76

Thank you for the post. I almost purchased a warranty with Choice - they offered an excellent price to replace my current company. Then I checked this board and the BBB. They are rated F by the BBB and seem to have more complaints than any other home warranty company. I think I will go with American Residential instead. They get very good reviews on several sites.

They are the biggest scamsters going around. They should be investigated and put behind bars.

I am a HVAC contractor and those lying, thieving SOB's pulled the same crap on me. I will say this for them they have a system and they are very consistent. I could cut and paste the 9 items listed by deborahsmithmd in this forum because that is exactly the same BS I got from them. The company rep. I dealt with is Stanley Goodspeed
and he can lie with the best of them. It is too far from Texas to NJ for a personal visit but I am not giving up. Getting ripped off by trash ### upsets me just a little bit.

I have the same problem with Choice. They did not pay the contractor that fixed my furnace. 5 mos later I got the bill directly from the contractor, so I paid it. I then wrote to Choice and got called by Stanley Goodspeed. The only thing this guy is goodspeed at is lying. I am going to the Attorney General in New Jersey to get this taken care of. James Gregory [protected]

We too did work for Choice Home Warranty and never received payment. Stanley Goodspeed is nothing but dishonest. We are now having to threaten the home owner with a mechanics lein to attempt to get our $1250! BBB is notified (which means nothing beings that CHW has an F rating) and we are trying to collect from the home owner. Please contractors..do yourself a HUGE favor...dont do any work for CHW!

This is from the New Jersey website for Choice Home Warranty:

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Choice Home Warranty's rating include:
Length of time business has been operating.
428 complaints filed against business
6 complaints filed against business that were not resolved.
Length of time business has taken to resolve complaint(s).

According to information in BBB files, the business was previously headquartered at 244 Madison Avenue in New York City. As of May 2009, that location has an unsatisfactory record with the BBB serving Metropolitan New York due to a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

Prior to May 2009, BBB serving New Jersey has processed no complaints against the location in Edison, NJ.

We are an HVAC Contractor as well. Really wish we saw this article before doing business with them. Every complaint on here is valid. Absolutely terrible experience, we just ended our business relationship with them today. I just wanted to point out that "Stanley Goodspeed" was Nicolas Cage's character in the Movie The Rock - FRAUD!

they got me too for 3, 000 now its been 90 days and all of a sudden the invoices they said they had they don't have and they are not filed correctly even though they said the check is on the way. don't know what to do now wish i would have done research on them. Hobbs AC Suffolk Va

I am currently dealing with CHW regarding my HVAC. I purchased a 3 year warranty from them in August 2011. This is my first claim and it has been a nightmare. Even the contractor they called complained about them stating that they are almost impossible to get in touch w/and even more difficult to get approval from.
They are refusing to authorize work after I have supplied all requested documentation. After going around and around w/numerous customer service representatives and Authorization reps, I asked to speak to a manager. I was reluntantly transferred to Troy Mc Dermott, he claims to be a customer service manager who answers to the President of the company. He also states that he is the highest Manager available. He was very rude and short (everyone I have dealt w/seems to have that same tone and demeanor; snappy). After getting nowhere w/him, I requested a full refund Troy is stating they will only give me a pro-rated amount back, they have done nothing for me but cost me money (I actually paid the $45.00 for the tech that did nothing) and a LOT of time.
I have been dealing with them for over a week on this. I have been placed on hold in excess of 30-minutes. Placed on hold when I asked not to be, and again, in excess of 30-minutes. Told I would receive a call back on 3 seperate occassions and didn't. Told by one representative (in a harsh tone) that they were busy. Honestly, so am I. It has been a total nightmare.
I informed Troy that I would be informing as many people as possible of my experience and would be submitting a complaint to The BBB. He said "and what does that do". I replied "nothing, if you don't care about customer service". Which, if you have read the reviews and their "F" rating on BBB...they obviously do not.

If you are a home owner do not use this company if you are a contractor do not do any work for them. You will not get paid and the run around and hoops they make you jump trough making you think this is necessary to get paid and it won't happen. These people are liars and cannot be trusted. I feel for the home owners and contractors that have been scammed by this company.

My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia (info@shenandoahappliance.com). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.

I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

Hello, everyone! I have a followup. Choice Home Warranty has finally sent a check to me for all they owed me and also for the late fees that I invoiced. Their representaive told them that Stanley Godspeed is no longer with the company and that if you are owed mmoney to contact them directly: Troy McDermott

Choice Home Warranty

Vendor Relations Manager

[protected] ext. 8248

tmcdermott@choicehomewarranty.com

Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.

Troy McDermott

Choice Home Warranty

Vendor Relations Manager

[protected] ext. 8248

tmcdermott@choicehomewarranty.com

Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.

Worst company ever I still have bills left unpaid they said I called to close our account, When I called to correct them they said I was loud and threatening and they will hold payments for a year. They are dirty and need to be put out of business.

I have had my home Warranty for 8 month i called in the month of July 2016 to make a claim on my hot water heater, the tech comes out says it is a flame blow out and a fire hazard that it needs to be replaced, CHOICE HOME WARRANTY called me and proceed to tell me the claim would not be paid due to lack of maintaining it, (CALCIUM and SEDIMENT BUILD UP) Please explain to me why should i have something service that i haven't owned a year yet. i paid for this warranty at the time of closing when i purchased my home again not a year old...I'm absolutely amazed at the negative remarks this company has, and i will tell everyone that i come in contact with my opinion about CHOICE HOME WARRANTY and my experiences with them...i have cancelled my contract as of 07-19-2016...i can assure you that AMERICAN HOME SHIELD will get my business after all at least their CEO will talk to you...

I was a contractor for choice warranty I noticed that only if the repair was under $200 they would approve with authorization number but they would almost always find a way to get out of paying for major repairs by saying the home owner didn't have there air unit serviced regular I have sent invoices in with authorization number and what we did they would send check 30 days after invoice is faxed to them I have had nothing but run a round and still have not got a check my number is [protected] if anyone needs any more information about choice warranty

Choice Home warranty is the worst company I have ever done business with. I have contacted the company several times in regards to a claim that was made. A claim worker emailed me and stated that someone will be contacting me shortly. Therefore, I was contacted by someone stating that they will contacted me again with a date and time that is convenient for me. I never received a call back, so therefore I call Choice warranty and briefly described the situation. Additionally, I emailed Choice warranty and received a respond and was told that someone will be contacting me shortly. I received a call with a apology and was told that my claim will be reassigned. As of this date my claim has not been properly taking care of and no one has contacted me in regards to the claim. I would not advise anyone to use this company service is very poor.

Worst company ever to deal with.. Had an issue here in Nevada with HVAC.. No HVAC for 3 days arguing with them to get the problem fixed. Their own "assigned" contractor refused to come and repair since he had not been paid for previous jobs and stated he would no longer be providing service for HCW... Called them and referred to a clause in the agreement about a turn around time for and emergency situation only to be told they are not an emergency provider - call someone to fix.. Eventually called a service provider to repair and sent them a letter regarding the incident and options, either paying for the service or reimburse the contract fee... Of course we never ever heard back.. They gladly took the yearly payment upfront but made every excuse under the sun to not address..Pathetic organization, pathetic customer service. Every opportunity I have, to let people know of their deceitful business practice, I do!

Yep worst company ever, . They do not care about the customer like our company does. They are all about not paying for the work and not servicing their paying client and the contractors like us who stick our necks out to do service for them. They try to make you feel worthless and they begged us to do the work for them and that there would be no problems. Now the account manager who hired us is going back on his word and is not even trying to help us get paid. I wanted to do a three way call with the customer they denied it, . When i told them they had the customer on the phone they said we are vendor relations and cannot talk to customers and would not! So I had the customer call with a three way call and the customer relations would not talk because we were on the phone. THey Play Games PERIOD! RUN FROM THEM!

I too was a vendor for Choice. Signed their contract to do work for them so I could service a long time customer. Did everything right. Then terminated the contract. Because I terminated early I had to wait 1 year before I could call back in and initiate the check so I could get my money. $300.00 total. It has been a year and 3 months. Been told the check is in the mail, was mailed to wrong address and its my fault I didn't change the address. It was not the address in the system so why would I change it. Have to wait 90 days or pay a stop payment of $30.00. They won. I will have the stop payment taken out so I can get my money. Oh the check number for the wrong address check is 38154. I have family living at that old address. They have never received a check from choice or they would have called me. I even asked them to look for the check. I AM TIRED OF FIGHTING WITH THIS COMPANY. If I lived in NJ I would be sitting in their office waiting for my check. I am in tears waiting for money I probably won't ever receive.

I have been contracting with Choice Home Warranty for approximately one year. I have not had serious problems with getting paid for work done although a little confusion sometimes but no real payment problems. My only complaint is you cannot depend on calls coming from Choice Home Warranty. For the last 2 months the only calls that come to my email are an average of 50 to 75 miles away. Calls in my local area have totally stopped. I called them and they say they are just slow. They say my stats are good and there is no problem. I have since branched out and taking on more regular service work. I enjoy working with the people at choice But do have to put food on the table. LOL.

Looking for a lawyer to fight Choice Home Warranty here in NC. They refused to pay AC repair due to a picture of the coils stating they were dirty and not maintained, when their own technician and several other firms validated the coils were clean and well maintained. I contact CEO/COO and senior leadership, but they blew me off.

Often Choice Home Warranty does not have a contractor to assign to your claim. You must find your own contractor. Upon his arrival, you will have to contact the warranty company to get pre-authorization. Be prepared for a long wait (long enough that you'll be invited to leave your phone number and wait for a call-back). In the meantime, the contractor can't begin his work...he has to wait for however long it takes. In one case, I was referred to a web-link which was not functional. This is a difficult "wait period" because the contractor does not have "time to wait". He's got jobs behind yours that he has to get off to. Before Choice can provide authorization, the contractor has to be ready to quote them precise costs (labor, parts, etc and provide a diagnosis). Often, it's the contractor's home office that figures all this up, so the contractor isn't prepared to make such a quote or firm diagnosis. Once you get past all the red tape, you're out all the costs up-front and must wait for reimbursement. I've been waiting for more than 60 days and still don't have reimbursement. In the meantime, the cost sits on my credit card. I recommend you forgo this exhaustive process and just set funds aside in your saving's so they'll be there when you need them. I wish I had done that. It would have been cheaper and less aggravating.

This company is a rip off. they own me money and will not pay. Told them I can go after the customer and they said I could be fined that it was in a contract. I have no contract with this company. To All Contractors Stay Away From Choice Home Warranty.

Good morning;
I am a plumbing contractor in Florida in the same boat. They owe me in excess of $1000.00 and told me the same "if I don't continue doing calls for them they are not going to pay me". Does anyone have an e mail in management over there. I would like to give them a chance to pay before taking it to them.

This is probably one of the worst company I have dealt with. I have had them for the last 5 years.
I had my A/C go out and they sent out 2 different repair company and each one just said it was a fuse and then some other issue.
I waited for over 10 days to get assistance and nothing.
This was mid-July in Texas. I had a tenant with health issue living with us and could not afford being without A/C. I had informed them of this and they did nothing.
WORST Home Warranty System EVERY.

I had a problem with my AC unit. I call Choice Home warranty. They kept giving me the run around saying they did not have a tech in my town or close by an that I should find one an they would reimburse me. If that's the case what did I need them for why did I pay them every month for their service, i went ahead an paid to get my unit fixed, months went by an they called asking me to to catch my monthly fee up, i ask them why when they have never helped, they said I did a claim back in may an I told them I would find a tech to fix my unit which I did not say that, I told them to end my service an do not take any money out my account if so they will be talking to my lawyer . Who ever read this do not go with choice home warranty it a scam . And I'm not writing or saying this because I'm mad what I'm saying is the truth do go with this company unless u want to just give money away

Attention government, shut down this boiler room. Put these crooks in cuffs.

am going to sue to my health over this i did not have this befor

This is cheating and a game of thimbles.

I'm from Ukraine. I have worked in Europe with many companies.

I have worked and am working with many companies in the United States.

Such a dirty policy in relation to contractors, no one anywhere.

When I received the orders and called the payment department,

they told me that the payments would be in 30 days.

I patiently waited 30 days and then started asking where my money was.

And then you told me that there was no money and you had to wait 70 days.

I did not approve it.

I purchased and installed spare parts for the clients of your company

upon prior agreement on the amount and terms of payment within 30 days.

But this is not enough. out of 4 payments that were transferred to a paid status,

3 out of 4 amounts were reduced. (despite authorization).

After a month of requests, two orders remained cut off, and one was corrected

but postponed after 45 days and now it is displayed as a new order (this is two months

after the authorization and completion of the order). This is incredible, I did not give my consent to this

The accountant's mistake was corrected, but the completed order was postponed 45 days later.

You stole my money for labor and parts and I didn't receive any payment from you for the work performed.

in the end they robbed me of 1870 dollars