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I am a service provider in Texas who did work for Choice Home Warranty.I recently have been told my accoun was closed and would have to wait a min of 365 days for payment.I completed 8 work orders submitted for payment and after 3 months of calling and being told
1.Never recieved fax
2.Proper paper work not on file
3.Fax machine not working
4.Check is in the mail
5.Accounts payable department closed
6.Check never mailed, its going out next week
Now if I call and charge customer for work performed, it will void contract and funds will not payed, not that im ecpecting payment.I WOULD NOT RECOMEND DOING WORK FOR THIS WARRANTY COMPANY OR BECOMING A CUSTOMER...
The complaint has been investigated and resolved to the customer’s satisfaction.
We are a roofing contractor that has similar problems with Choice Home Warranty. They have rude, unprofessionalk customer service representatives and after completing work over a year ago we remain unpaid.
We are a previous plumbing contractor with Choice and recently (2019) found out they didnt want to pay us for our work even though our contract supported our claim that payment was due. I do plan to file a lawsuit against them. If anyone wants to join in by all means please let me know.
Has anybody tried to find and look for upper management of this company? It seems like the highest contractors can go are the vendors relation managers- which we all know not everybody is pleasant to talk to. I have found the owner’s profile online and some upper management information and contact, I think they don’t know how vendors people handle their contractors, because nobody is there to meditate or review complaints. I have been told once, all of these people we call in vendors department are all managers, therefore they don’t want to step on each other toes if one decided to block a contractor solely based on her own condition. Which is really unfair... asked for upper management or supervisor, they don’t want to pass the phone on to anybody else . That’s where I think mostly the problem comes in for this company . And if they don’t do anything about it, complaints, reviews and law suits will keep piling up.
I do want to join I have all my documents since day one how I can contact you
I'm having the same problem dud you ever get your problem resolved or find a person above regional manager to talk to?
we would like to join in that lawsuit. They owe us over $20000 since the start of covid you can contact me [protected] joe
we will also join they owe us over $20000 [protected] joe
Sure I'd be happy to participate.
I have emailed the CEO Mr. Jim Mostofi jmostofi@choicehomewarranty.com
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
If you’re so worried about customer service then pay your contractors! We have ran over 100 jobs for you and have yet to be paid just like others here have posted. We are very well known and have a huge customer base and we will share our experience with everyone we’ve came in contact with about you. Next course of action will be news outlets
You guys put nice words regarding concerns but is the actions that speak for itself and Iam anothe provider not been paid for almost $1000 and do not tell me contact you guys because you guys lie I will call every single of your customers to cancell and use another service I service around 20 customers lets do math $20x450 year plan = $9, 000 a year wow I will be doing a great impact on you guys maybe you guys pay us now.
This is not true at all because I've emailed and called the regional manager for Texas just to be ignored and then they canceled my contract and owe me for overb40 completed jobs, so now I have to choice but to join in with other class action law suits because like them non payments has basically put me in debt for all of the upfront parts I installed. J & E Mechanical Contractors [protected] mccloud36@yahoo.com
That's a lie. You have settled law suits for all the reasons listed. You never admit responsibility either but you do settle. CHW is a scam.
how can i join in on class action suit they owe me for over 20 jobs
I have been trying to get payment and have yet to receive it. I keep getting the run around and lied to.
We too were a service provider of Choice Home Warranty in the Oklahoma City area. We did multiple work orders for them and went unpaid for over six months after submitting our invoices. After getting no resolution from them we began advising customers we would no longer do any business with them which voided our contract and they said they would hold the payments for 365 days unless we started accepting their calls again. I told them I would just wait the 365 days. It has been over 400 days and I emailed them over two weeks ago and still have not received a response.
Ditto our company as well. They came looking for us and asked us to help some customers which we did after receiving approval for the work. After submitting the required documentation for the invoices user their 30 day terms, CHW terminated us and put us on their BS 365 day terms. I doubt they will ever be much of a player and fully expect the owner to be on American Greed one day.
I am a service provider for Choice in Ohio. My concern is that the homeowners don't know what is covered. Much of the time I have bill Choice for doing a diagnostic and then it goes nowhere. Choice is the one the cheapest out there and so when your called to a house that in filthy dirty you will wonder what you have gotten yourself into. They send me lots of emails for work outside of my area, so I think management doesn't pay attention to what company takes the call. I have been paid for the work I did, however the payments are slow as with many maintenance company's. It's nice to have the work but the paperwork takes as long or longer to do than the jobs! If your in this business you need to do the paperwork and the follow your end of the contract precisely, or you will regret ever doing work for any warranty company.
My company as well got the 365 day notice that they will pay. I worked with them for 3 months. They scam their customers sent parts to wrong contractors and we got the wrath from the customers. After closing up with them they were rude and unprofessional. I asked them why the 365 day wait when they warrenty their parts for 3 months and they said thats just how we do it. So now due to me putting all my money up buying parts that they are suppose to reimburse has caused me to close my buisness. I have not even recieved 1 check from them. NOT 1. i waited for the 30 day plus 15 day for the first check it never came nor did it ever post to the portal. Im a small buisness and i counted on that first pay. Then their system changed and they somehow started delegated my routes with their stupid 4 hour window. My phone was blowing up with customers who couldnt be available at the selected times. I live in a big city and drive time is ridiculous so to go from one end to the other was just not feasable not to mention they dont pay for gas. I am so dissapointed and drowning in debt due to choice and now they want to hold almost 5k for 365 days?! Thats ridiculous. I will never recommend them and i know alot of contractors. I may even get the news involved. What a scam! CONTRACTORS BEWARE!
I am reading the descriptions of the non payment complaints and it so sobering because it is all the same situation, the same scenario
as my case. I thought i was the only one. These low life pukes CHW have this scheme down to a science.
they are such low life [censor]. They have the lies just dripping off their lips. they have no shame. I do not know what breed of beings these things are.
After 3 years gone by they still call me to take work. At one point I was playing along. I said ok I will if you pay my $100 first. The manager said yes
then backed out of it. I could say so much more and i will later
Bottom line is I witnessed right in front of my eyes CHW denying a legitimate claim that any other company would easily cover with no second thought. This is how evil and deceptive these [censor] are
Hey George,
I guess I was lucky. I only did a couple of jobs for Choice to see how they would work out. They paid me a little over 70% of what they owe me. I thought that I might work for them some if things ever slowed down, but after reading all these reviews from other subs, I'll not do that again. Just about anyone can be successful if they're willing to screw paying people what they owe. I just don't want to do business that way, and can't understand why they don't seem to care. My reputation and my family's name is too important to me. If you hear about a class action suit, I would like to be a part of it even though I'm only owed a few hundred dollars. It's the principle of the thing.
So I have done work with CHW for about 11 to 12 months, YES it is a fight to get paid. They pay every 30 BUSINESS days which equals 45 calendar days. There was a month when we did not get paid at all and the excuse we got was EVERYONE in the bookkeeping department was gone to a seminar. REALLY ? Who does this ? So I had sent their customers invoices and demand for payment, I was called 2 days after the customers received there bills and was told a check would be sent over night. it got here in 2 days, which is overnight here in Tn. When I was told that we were no longer needed in this area and they would send us the rest of the money in 365 days, I contacted my lawyer and his advice is to bill there customers and send them to collections if they do not pay. It is OUR MONEY and we have the right to it. Also there contracts are illegal, ( I signed one with them back in 2014 that they are still using ) they can not hold our money this long, so lets all get together and do a class action lawsuit and shut these scam artists down. Go on google and read about the lawsuits they have from 4 different stats suing them.
you can contact me at, ejlarson43@gmail.com
Hello I'm Eric the owner of J & E Mechanical Contractors and I'm in the same situation please include me in your class action lawsuit. [protected]. mccloud36@yahoo.com
I am emailing you its time we get together and stop this and get what we are owed. I have an attorney who will take us om contingency as well if needed,
al@bbappliancesrepair.com
please add me to the law suit Juan D, Miami fl … I am emailing both of you... we MUST stop choice thievery ….if we dont do something they will continue to steal and rip off the next contractor and the next client . We are gathering a group of contractors who choice tries to put against each other by reassigning our work orders ...Choice forgets that our connection witch each other and the clients is Stronger because we have 2 things in common : 1)we all been screwed over by choice 2) we all hate choice to the bone for playing us and stealing from us... Lets ALL contractors and clients fire this up to the highest level of government and finical regulators... why Not ---to the President ---- this is the swamp we all have the responsibility to drain----Choice Home Warrenty
Add us as well! CHW owes us over 3, 000.00! And has the nerve to call us and tell us to service these customers that we have already paid for parts and our technicians for original diagnosis.
We have found a great attorney in Jersey. They have went over the contract and Choice is indeed in violation. The contract states net 30 on payment which is 30 calendar days not 30 business days which means due tho their violation they can not enforce any portion. Here is his contact information it is a large firm in 5 states Johnson and Associates, PC
So many Johnson and associates PC popped up here in Chicago and they are all criminal defense would you have the actual contact info?
Same here... I did work for them for 8 months and they owe me close to $10, 000! I’m located in Houston, TX . If anyone needs info from me y’all can contact me. I’ve also been trying to fight this... had NO idea many of y’all were going through this too. My email is protekappliance10@gmail.com
Im in FL and they owe me over $1000.00. I am with anyone that wants to go after these low life thieves. Lets pool resources and get them shut down.
How far have this gone so far?
Has anybody tried to find and look for upper management of this company? It seems like the highest contractors can go are the vendors relation managers- which we all know not everybody is pleasant to talk to. I have found the owner’s profile online and some upper management information and contact, I think they don’t know how vendors people handle their contractors, because nobody is there to meditate or review complaints. I have been told once, all of these people we call in vendors department are all managers, therefore they don’t want to step on each other toes if one decided to block a contractor solely based on her own condition. Which is really unfair... asked for upper management or supervisor, they don’t want to pass the phone on to anybody else . That’s where I think mostly the problem comes in for this company . And if they don’t do anything about it, complaints, reviews and law suits will keep piling up.
They just settled with me as the State of New Jersey gave me judgement against them for breach of contract
Count me in J & E Mechanical Contractors mccloud36@yahoo.com Thanks Eric
Can you please tell me the process you went through to get your settlement i can't get no one higher then the regional manager whom didn't return my emails or calls he just canceled my account. mccloud36@yahoo.com
Hello,
Can I get this lawyers email Or phone number
We are having the same issue with Chw here in Missouri. They will say you are authorized for repair then they will slash u your pay
Please add me, I reside in Peoria AZ, CHW owes me more then 5k and will not pay, they use every excuse to avoid paying there bill.
Hey. l am a Vendor for CHW. They cancel my account and owe me $5000. How did your situation turn out? cdhman100@gmail.com
Contact the Texas Attorney General office and file complaint.
I'm a master electrical contractor chw is holding my company money for 365 days. i'm doing work according to the nec and nfpa chw did not agree with this method. my work must be done safely and correct. please add me to the list. wendell@wgelectricalservicesllc.
Please add me, I reside in Peoria AZ, CHW owes me more then 5k and will not pay, they use every excuse to avoid paying there bill.
From the customer viewpoint: I have been paying for CHW for about 2 years. because I cannot afford a major repair bill on my appliances. At the end of August I placed a claim for my dryer that was making noise and the control panel was not responding. A technician from two hours north of me came out on the Saturday morning before Labor Day. He diagnosed the problem, sent them the order for parts and labor. I waited two weeks and called to find out when the parts would be in. The repair was approved but his contract was cancelled. They sent a second technician from 2 hours south of me. Same diagnosis, same approval. I waited 2 weeks, no word. Called him back. THEY cancelled his contract. He said they were not paying the contractors. I called them back. They said He cancelled his contract. I requested a tech closer to my home. They said they have thousands of techs in the area and they post the job and whoever accepts it first is who comes. I have the option of choosing a tech but I would have to pay and they would reimburse me. They sent another tech. This one was from an hour and 45 min north. He called me and rescheduled the appointment they made because I was not available. He told me he had been with them for 5 months, had an 87% good rating from them. BUT They had not yet paid him! I told him I did not think that was right. He was unable to make the appointment due to another call taking too long. I received an email from CHW rescheduling him for Sunday Nov 4th between 11 am and 3pm. I found this email after I came home from church at 2:45pm. I called his number and left a message. He did immediately call me back to say he was no longer with CHW. They had cancelled his contract. He still has not been paid. Meanwhile, my dryer is not repaired. I cannot afford to pay 328 dollars to fix it. That is why I had CHW. I will be calling them again tomorrow and cancel my account. I am a widow with a teenager living with me. I cannot afford any major repairs and with a 117 year old house, the need is great. Is there a place in that class action suit for me? bkollett@yahoo.com
Ron Clenney
Please add me, I reside in Peoria AZ, CHW owes me more then 5k and will not pay, they use every excuse to avoid paying there bill.
services@valleyviewelectric.com
I to am having trouble getting paid. They are the worst home warranty company I have worked for. They will not cover the customers break downs in there HVAC systems. This company needs to pay up or shut down. So Please add me to the List.
This needs to stop! CHW needs to pay their bills! How are they still in business. Let’s get this lawsuit going, I have a strong team of lawyers that can help if needed
count me in
Pleeeeaaase count me in! They owe me over $10k
Give us the Lawyers email so everybody will put a law suit together to shutdown and reinburse our services and time use for them put phone number here so everybody will call soon please.
We are a young and growing HVAC and Plumbing company that got on board with Choice back in October. We have (like everyone on here I'm sure) not been paid yet for our services performed and not only that we were told that we were dropped from the vendors list because they didn't like how we responded to them in regard to their non payment of services by us. We were never notified that we were dropped as vendors, I had to call vendor relations to find this out and was told since we were dropped we wouldn't be getting paid for 365 days. Just because they didn't like our reaction to us getting ripped off by them is I guess a reason not to pay someone for work we've done in their eyes. This is the definition fraud and like everyone I want to do everything in my power to not only get compensated for our work we've done but to bring this sorry excuse of a company down. We would like to be a part of this and my email is mme8605@gmail.com thank you.
Please include us in this lawsuit as we are waiting on payment for over a year on 1 job and another job that I cannot submit my invoice for because they decided to deactivate our link to provide them with our bill after being approved. This is the last time we will work with them its just too bad the customers have to pay the consequences... megaccuratewellandpump@yahoo.com
I am a customer and on my third claim of which the first claim they replied saying that the item broke supposedly before the warranty kicked. The second they probably didn't have to pay anything because it was just a simple fix. The current one will cost close to $2000 and guess what they supposedly keep finding things that are not covered to do with my plumbing and septic system. Two people swore to me that they were taking care of it and the second one even claimed to have sent the contractor the go ahead so he could get the work done only to find the next day that they had sent nothing to him. When I spoke to a manager the next day he claimed that as soon as the contractor re-examined the diagnosis paperwork they would be quick to get right on the approval of the work needed to be done. I am not holding my breathe.
VENDORS/CONTRACTORS - BEWARE OF CHOICE HOME WARRANTY! We are a 20 yr Plumbing business who did multiple work orders for Choice Home Warranty in the Tulsa Oklahoma area. We were never paid. I went around and around with them. They would swear they never received our insurance certificates, etc so I would send them again. CHW would come up with every excuse they could why they wouldn’t pay us. AFTER 6 MONTHS OF CALLING AND SENDING WHAT THEY ASKED FOR, THEN CALLING AGAIN, WE GAVE UP. This is how they make their money. The woman I talked with each time was very RUDE and SHORT with me. LONG STORY SHORT, WE CUT OUR LOSSES. I now see that they are no longer available in Oklahoma. Probably because they ran out of companies to ask to work for them after cheating them all!
I am a contractor here in Brooklyn NY. Choice owes me more than $5000.00. Same story, I have to wait for 180 days to get paid. As far as I am concern they are crooks. It is unfortunate I had to buy parts on credit to complete jobs . As far as I am concern, choice is no different than arm robbers.
They have decided they will take money from checks they owe me saying another company said we installed improperly. Called the customer to find out this was not true. CHW did not pay anyone to come out or reimburse the customer for anything. Did not contact us to go back to look at what was being accused. Just take whatever amount they want out of your check and provide no proof. THEY ARE SHADY AND CROOKS!
Same boat here. I wonder if we can get a class action against them. They are really beginning to piss me off. I am a small business owner who can't afford to have his money tied up. Especially because I have had to buy [parts to do these jobs. I feel bad for the customers, they are the ones who suffer, I have three jobs that I just cannot afford to buy the parts for. This is crazy.
The thing with this 180 days is a big lie I waited the 180 days and now Iam close to a year and still no payment
We are a plumbing, Electrical and HVAC company in Charlotte, NC. We were called by Choice in August of 2020. They told us they had 205 stagnate work orders that had not been addressed. They asked us our labor rate, we filled out a contract for this amount and in 2 weeks had made repairs to 120 of these work orders. During this time we did gets called from what they call "adjusters" saying our rate was higher than they pay. I asked them to look at our contract. After looking at contract they sent us over approvals for repairs. We did get payments for about 1/4 of these work orders. Over the next 2 weeks we were able to repair almost all their "stagnate" work orders. Once this was done we got a call from our account representative stating that if we didn't lower our rate they would CANCEL the contract with us, hold all our payments for 180 days plus 6 weeks after that for the check to be mailed. In attempts to keep this account we lowered our rate as low as we could. They still canceled our contract and have not issued any further payments. They owe us $26, 000.00 dollars. I am looking at other law suits that have been filed against them. This is a terrible company!
Same boat here. I wonder if we can get a class action against them. They are really beginning to piss me off. I am a small business owner who can't afford to have his money tied up. Especially because I have had to buy [parts to do these jobs. I feel bad for the customers, they are the ones who suffer, I have three jobs that I just cannot afford to buy the parts for. This is crazy.
Appliance repair company here... We are in the same boat. How can I help with a class action lawsuit?
They called me out of the blue been doing work for maybe 30 plus days. My first check was for 215 which they cut.
The errors were pointed out and they indicated I was correct.
I'm seeing a rat in the wood pile. I see today an invoice was cut from$995 to $708.50 with no explanation. Glad I looked up contractor reviews of this outfit.
They owe me close to $6/k I hope liens will not need to be placed on the homeowners.
I have no signed contract.
I would be happy to sign onto a class action lawsuit.
Email proremllc@gmail.com
Thanks again for the info.
yeah i will join in on that
Let’s goo .! Blast them on the news an sue [protected]
Contact me haugstadheating.cooling@gmail.com same thing
I have a drywall company, and was kind of smart. Can't say exactly what it was that made me suspicious, but I only did a few jobs for them (went out on 4 jobs, but only approved to do 2 of them). I did the work and waited a month to get paid. They shorted me about $300. I figured that if that's how they are going to start out treating me, then it would likely only get worse.
If you are looking to do a class action against them, I'd love to get whatever I can just on the principle of the thing. If I treated my employees, customers, or other subs like they treat people, our name would be mud in this town. They should have to play by the same rules as we do. I'm telling everyone that I know in Knoxville, TN not to do business with these people. Sad thing is, they'll probably just declare bankruptcy and then start up under a new name a few years later.
Please let me know if there is anything I can do to help, either with a law suit, negative PR, or whatever.
Best regards,
I DO NOT USUALLY LEAVE REVIEWS BUT FEEL IT IS IMPORTANT AS IT COMES TO CHOICE HOME WARRANTY. I took out a warranty with CHOICE two years ago. There are some important points to review in picking out the warranty for your home and to have peace of mind. Choice does allow you to pick out your own contractor however you will find that most of the top rated repair companies will not work with Choice even on a reimbursement basis. Here is why, it takes Choice up to a month to reimburse and some companies have found that they are not reimbursed at all as Choice finds loopholes to deny a claim. They do the same with their warranty holders. I had two larger claims that were denied though the warranty I had in hand made them "appear to be covered". I had a few claims that they covered however they were small in nature and Choice picked the contractor. I went weeks without my cooling system in July 2021 here in New Mexico as Choice dragged their feet. I went out to find my own contractor for this job and all three would not work with Choice due to their reimbursement option and claims simply being denied. The contractor that was finally assigned came to my home, looked at the work, submitted the claim and Choice denied coverage. Also it is very important to note that in this case Choice did not vet this contractor. The contractor came to my home high and had problems diagnosing the repair. Choice did cover some minor electrical issues and agreed to replace my washer. With my washer they cut me a check that was about 60% of the actual cost of replacement, not "like kind and quality" coverage valuation here. In all, after two years, not at all worth it. Because Choice really does not cover well and the time it took with each repair because Choice took so long to assign a contractor of their "choice", I got to the point that I did not want to bother with them and ended up paying for some repairs needed on my own. I grew tired of their claim submission process and wait time only to have the claim denied. Though Choice is rated #1, there really are better warranty companies out there. They may be more expensive, keep in mind that "you get what pay for". I have since found another warranty provider with coverage that is far broader, cleaner claim submission process and with salesmen that know their warranty inside out. Choice has called me no less than 50 times to renew. The last salesman told me I was stupid for not renewing. I will not work with anyone that does this out of what seems sheer desperation. In the end I believe Choice really means that you should choose a better warranty provider. Beware please.
I have the same problem me being a small company just one guy they want me to buy a hot water heater for customer I’m working for they want me to flip the bill send in my invoice and wait 35+ days to get paid the first job I did with for them the customer hired me to buy the hot water heater and put it in . I billed them and they sent my receipt into choice home warranty to get reimbursed my second hot water heater I installed I was told by customer service in choice home warranty they would expedite my check within 10 business days it’s been three weeks still nothing these people are very unprofessional they hang up on you they try to get you to work for less somebody should really look into this company thank you
Document all your work to include Work order, authorizations number for approval, and any other billing and invoice information. I suggest you stop doing work for them,... They are schisters... and beat hard work contractors out of money... I'm in the midst of auditing payments... I'v only done work for these con-artists since the end of January, they racked up nearly $6,000 in that time and have only paid maybe $400.
Hi JMurphy78,
We have the same issue- over 7000$ they hold- our account was disabled and they will hold the money for at least 180.
How did you resolve your issues?
Have you found an answer to get your money they owe me alot as well?
did you get your money or what ever come about
CHW is a scam for Contractors. Unless you have a staff of Lawyers and Accountants at the ready, avoid them like the plague...
Let me ask you did they try and use Chinese math to explain how the service call fee come off the total repair since Cust pd you directly? And therefore [censored]ting you out of svc call fee?
CHW is a scam for consumers. They take your money and try to talk you into a 3 year contract at a reduced rate. Thank goodness I only did one year. But. For $528 for that year, they can't find a technician to do the work on my washing machine and keep pushing the "reimbursement" process which means that they are off the hook to find the service technician. Then if you take that process they deny the claims because the technician didn't file the proper paperwork or take appropriate photos. I didn't do the reimbursement process but they can't find anyone in my area to do the work. I asked when I took out the policy if they had technicians in my small town area and they assured me that they did. But they don't. It's all a scam and my next step is to contact my state attorney general's office and report them. My ONLY claim was on the washer and it was a total waste of my money to have this "policy".
I have been a vendor for choice home warranty since 2018. They’ve always been slow pay, but here recently they’re not paying at all. I have unpaid invoices that are over 100 days. No one will return my calls, text or emails. Considering legal action if this goes on much longer. Vendors beware.
I am a vendor for choice home warranty. I sent in a diagnosis to replace a garage door op Ed and they approved the amount and sent me authorization # for that amount. A month later I invoiced that amount and they slashed my invoice saying it’s to high. They were trying to pay me $185 to replace a opener that which I provided. This is not even enough to cover the cost of the equipment. CHW is now telling me the most they can pay is $300, leaving me about $65 in labor, hardly enough to cover my fuel. I don’t care about price guides if I am given approval and a authorization for a amount. The. That is a written agreement, that should be held up on both sodes
Hi Edwards improvement,
We have the same issue - our invoices cut off ridiculous and they own us over 7000.
Did you find a solution to get your money back?
For day I argued with them through the portal because they wouldn’t talk to me over the phone. After many messages they finally said they would give me a “courtesy” payment this one time. And I need to change my price guide so that this won’t happens again. I tried to change my price guide and they would t let me because my prices were to high. $400 to change i garage door opener is not high. So I won’t be doing anything else and am hoping I want have problems receiving the remaking $2000 they owe me now.
We are in big trouble received our money- they have to pay over 7000 and now they disabled our account and will hold the money for over 180 days. There is no way you can speak to someone from upper management
Prolly doesn’t make you feel better but personally know someone who this happened to except they had to wait 365 days and they did end up receiving the money and believe it was the total.
Could you tell me what led to them disabling your account and telling you that you have to wait 180 days?
Did you bring up possible legal actions to them?
Hello what kind of legal aid we can use I have the same exact issue with them with thousands of dollars they put on hold .worked all summer long and all of the sudden they put my account on hold and now want me to wait 180 days
Please contact me I’m 30k in whole with Chw Haugstadheating.cooling@gmail.com
They are a big liars, we have been waiting for our payment since April 2022.
The reassign rate was high- due to emergency we couldn't take work orders- and We explained our health emergency situation.
Now they are refusing to pay al least the jobs that were completed more than 30 days ago
I know what you mean. I had knee surgery and couldn't work for a while. They complained that I had too many reassignments.
Hello Everyone, I would like to add my complaint into the mix.
I was contacted by CHW around the 1st of July 2022 begging me to catch up some backlog work orders. I told them upfront that I could but I had minimums that had to be met.
I charge out at $85.00 / Man Hour for a Tech with a 2 hour minimum plus a $30.00 Truck Charge to cover the price of fuel and wear and tear for driving it into some of the places we have here in the Smoky Mountains. Plus anything outside of our standard driving area we charge $2.02 / mile for all miles past 30 out and the same on return. I also told them that once the tech reaches the customer's location they are on the clock until the repair is completed and that includes going to acquire parts.
They responded saying that would be fine and gave me a load of service calls for HVAC and Electrical Issues.
#1 - HVAC - the blower fan had self destructed the cage. They refused to cover it, so no Authorization Code Number and they refused to pay my minimum.
#2 - Electrical - Simple fix, a loose wire on a switch, they gave me an ACN and let me fill out an invoice.
#3 - HVAC - The Capacitor was bad. They complained that the charge was too much until I explained that the client's place was in BFE an hour from the nearest parts store. Then they gave me an ACN and let me invoice it.
#4 - HVAC - The previous Tech that was sent out by CHW had butchered the wires and then tried to hook up the low voltage side wires to 240vac and blew the Thermostat off the wall and scorched the wall. It melted the control board and the transformer. CHW didn't want to cover the repairs until I told them the client had a lawyer and was ready to sue their Liability Insurance Company. They gave me an ACN, but before everything was ready they froze my account and didn't tell me. The client reached CHW and was told he could pay for it upfront and submit the invoice for reimbursement.
#5 - Electrical - Another BFE call. Just tracing out the problem took 2 hours to find and they started to complain that I fixed it before I called and got Authorization but they finally broke down and gave me an ACN.
#6 - HVAC - simple fix got an ACN and submitted an invoice no problem. (The client even referred me to others in her neighborhood.)
#7 - HVAC - The Client had her filter so dirty the unit couldn't move any air. CHW gave me an ACN but when I tried to invoice it they complained that my bill was too high even though it was my minimum service call rate.
#8 - Electrical - Took a little while to figure this one out but the breaker was bad. It was allowing 120 volts except when it had even the slightest load. I replaced the breaker and then got the ACN.
----
They complained that I was doing work before receiving authorization, and froze my entire account. Then they sent me a Vendor Portal Note telling me that it would be atleast 180 days to get paid. I replied that I would put a Mechanics Lean on every single project until the client or CHW paid.
I sent all of the clients a text a little while ago telling them: CHW is refusing to pay me for atleast 6 months. I told them by law I have to file a Mechanic's Lien against the clients property and then file a lawsuit. Please note I am trying to pressure them into paying me in a timely manner.
Within 5 minutes of me doing this I got a call from CHW Vendor Relations. They were wanting to get this resolved and said they were kicking it up to Upper Management. Let's see what happens next.
Hey Nick they owe me for 3 months worth of work and did the same to me said we where to high and froze my account cause they wanted me to change out a ECM motor for $365 when the motor cost me over $600 and we where trying to go by there price guide for as much as we could. Do you have a number for upper management? Thanks
Hi Mark,
I understand the frustration. I just told them: I am not your employee, I am a contractor. My price is my price and if you don't like it then hire someone else. If I do a job for you and you don't pay me I will contact the client and file suit against you and them.
I was told Upper Management would be contacting me soon. keep an eye on my updates.
A lot of states have Theft of Services laws and using the DA in your area to charge them under that law is pretty easy. Take a look and see if your state allows you to have them charged. That will get their attention.
I will do that, did you ever get your issues resolved or hear from upper management?
Have you resolved this issue?
Did this work? Did they finally pay you I am in a similar situation and considering doing the same
Did you ever get paid? Can u put a lien on a house if you were contracted by a company and not the homeowner?
I will do that. Did you get your problem resolved or hear from upper management.
I have not heard anything.
I tried to email their attorney via his official email address but it was closed down. Then I tried to send it to his CHW email address and it was also shut off.
I am going to send bills out to the clients this afternoon and try to get them to pay and they can worry about it.
did ou ever get your money and if so how
i just began working for warranty companies, reached out to my lawyer and paid to get legal advice.
i have began and worked on and resolved over 60 service calls from choice home warranty and home warranty of America, which is the same company and a 3rd sister company that i declined work from.
they bombarded me with work so with the customers paying upfromt 45-85$ it seemed like a good idea at the time if i can make 3-400$ a day to cover some overhead.
i did about a months worth of work for them and had alot of Authorizations over 12k
I’ve paid for all parts up front and labor overhead costs etc.
Have they paid? no
will they pay? i'm not sure
That 12k they “authorized” got dropped down to 8k and still dropping.
I’m showing job losses on all of these claims.
at this point i can try and bill these homeowners for the work that was done or i can try and keep reaching out to choice through there platform since there is no contact information for them.
this is a giant scam, like legit as bad as it gets.
they take millions from homeowners, then hire contractors like me and choose to not pay me or
agree and authorize repair then i got and buy parts and loose money.
so far im in the hole with choice home warranty, glad i caught it early enough is all i can say
my lawyer said i am bonded with the original service contract so it will be hard to try and file against them.
whos up for a classaction lawsuit?
my contact info is
- Resolute165@gmail.com
-[protected]
Can we do that? The contract states we can not be a part of a class action suit. They owe me 11k ---8k of that in equipment and parts. I sent a demand letter for reimbursement, they put my payments on hold for 180 days but I feel reimbursement is different as it was for equipment purchased of their behalf for their customers. I thought of billing the customers but think it states we cant do that either in the contract.
This is very frustrating! Let me know what you find out
Just sent you a email regarding class action suit to join.
Thank you
Hello,
We are in the same exact predicament. As your above situation. What is your ideas to get paid quickly. We are 50k in the whole.
I would like to join you in suite on Choice home Warranty the owe a ton of money and haven't paid
John could you please send us the email on the class action suit. My husband and I own a small HAVC business in Colorado. We have not been paid a dime, including reimbursement for all of the hot water heaters, garbage disposals. You name it we've spent our own money and we are receiving nothing, but the run around..
Thank You,
Linsey
lh08011982@gmail.com
What state are you in we are in same boat but in ohio
I tried emailing u please I wanna sue to my name is Corey email haugstadheating.cooling@gmail.com
They got me and I spoke with an attorney today who suggested class action. Let's band together and get these scoundrels.
Hello
Choice home warranty is owing my company almost $50k till date no payment. Please I’m in for the lawsuit.
Same here with us, choice home warranty owing us close to $50k till date no payment has been made. Please include me in the lawsuit action, I’m ready
Ngwenwoh@gmail.com
Hi We are in the same situation can someone email us with more information deltaairsystemsinc@gmail.com we are in California.
I am also in the same crappy position. I have invoices past 60 days old that are now magically having their prices change by 30-40% less than I invoiced for. All are invoiced at the agreed upon rate and have authorization numbers , but at 45 days PAST when I purchased, completed, and invoiced the jobs, they have an issue with the amounts. CHW is currently $12,200.00 in arrears to me now for authorized invoices. It's time to band together and sue the F out of them!
Hello Stacy,
I'm in the same situation with ,more than $50,000
Are there any attorney's starting up the class action lawsuits ?
I would like to join
jophnmarza@gmail.com
My company is getting a lawyer and also contacting the NJ Attorney General. On top of that will take it to the News Media. Not only Vendors are complaining about CHW, consumers are furious with them. So I believe we Vendors need to group up and take them to court and get consumer attention to stay away from CHW. They are THIEVES!
Me to 30k
I’m over 30k email me haugstadheating .cooling@gmail.com let’s get together I’ve waiting over 8months still nothing
I would like in on the suit. I am contacting everyone I know. tklaster@windstream.net
Same here in Virginia. Tune of about 10K. CHW does NOT pay vendors. Then they reduce by 40% from autho amount 2 months later. I have everything documented and ready to sue them in Class Action Lawsuit. ldanison88@gmail.com if anyone else can chime in on these crooks.
We should all get together for a class action.
Same here with almost 50k the last time I spoke to them, Elrees vendor manager say I should submit exceptional payment for all the claims of which I did till date NO PAYMENT
Same here with us, choice home warranty owing us close to $50k till date no payment has been made. Please include me in the lawsuit action, I’m ready
Ngwenwoh@gmail.com
Iam in the same boat they owe me close to 3 grands and it's going on close to a year now with no payment yet.please let me know if you guys move forward with this
Do to a fallout between Restor
Electronics. And Choice warranty I will not be providing any more service to Choice warranty customers. I'm sorry for the inconvenience caused by this issue. But I'm available out side of that company's network
Thank you
Call me at
[protected]
Sincerely wil valentin
I am working to get my money. I have several emails for the CEO's and such.
I wish I would have found this place prior to accepting to work with Choice Home Warranty. We are a small plumbing company & they owe us over $6000 and are refusing to pay stating "your stats are too high".
They have frozen our account for 180 days so that includes no payments will be made and no work orders will be given, yet they are insisting our stats are too high and once we bring our stats down we'll be paid and be sent work orders again.
#1 why are you paying NOW for work that was completed months ago?
#2 how can we improve our stats if you refuse to send us work oders?
I get the same response from them "your account is on hold for 180 days. You can try to request payment in February". Plus, one of their customers cancelled their plan AFTER their water heater was installed & they refused to pay their co-pay. CHW refuses to do anything with that too.
I will tell everyone I can to steer clear of this warranty company as they don't pay for work that was authorized and completed and they continually reduce the dollar amount owed on invoices to suit their needs, payment wise.
We are a small business and we are in the same situation, we want out money we all done the work, now they need to pay
Complaint Board.com?
Could you also email me husband at tjrau770@gmail.com. He's not going to believe this place isn't going to reimburse us for our work. Im so relived I figured HAD to be others in this same awful position. Please keep us in th loop
Thank You,
Linsey
Our Company is in Michigan and we have also not been paid for doing work by CHW. We did the jobs back in March 2023. We have tried contacting them, submitting invoicing,ect. We were approved for every job and have all the approval information.
Same situation here. Ran 6 service calls for choice home warranty, totaling around 2k in AUTHORIZED repairs. Now, payment is being withheld. This place is a full on scam, not only for contractors, but for homeowners as well.
Let’s go after them together
Did anyone actually got paid after choice put account on hold for 180 days days? I just want to know if they actually telling the truth that they will pay.
No they will not we are in Thai together over thousands
They temporary deactivated my account, told me to finish the work orders I had open and then to contact vendors relations to reactivate. After completing all the jobs are then contacted the vendor's relations and at that time I was told I was put on 180 temporary deactivation and I couldn't get paid for my invoices until after that time was up and they would reactivate me then. Time is up and I just contacted them and they informed me they are still going to keep me in deactivation status. I've asked him about all my unpaid invoices and have yet to receive a response. It's impossible to get anybody to talk to you on the phone and the people that return their messages in the vendor's portal don't seem to be any help. Their system is a joke. Other Home Warranty companies that we work with actually have a contractors relations member that is a sign to your company and communicate when there is a problem. We never received a call or anything stating that there was problems or that we are doing something wrong and things we need to work on instead we were just all the sudden we were deactivated
We are in the same situation. CHW owe us more than 20K and we have been waiting for payment since April 2022. It seems that they are collecting as much money they can and then file for bankruptcy!
I am in Humble Texas
I have been doing business with Choice Home for 30 years, 3 weeks ago they put a hold on my invoices for 180 days, over $9000.00.
their reason I am 30% higher than other venders. no other response
They have always payed me until now.
Reading your post, this is nothing new.
Now I don't expect to get payed
James Brocken
FSL Blue Pools
they are not paying. They told me that last March...
I was put on hold for 180 days Iam now almost 3 months passed that and still no payment
I didn't I waited 180 days and now going on for months after still no payment
They owe me too, 7000 dollars. Hvac contractor in Austin TX. Im also interested in joining the class action dreilly@protechnicalservices.com.
How do you join the law suit. I am owed over 5,000.00 from them
File complaint with Texas Attorney General office Consumer division
Did you ever get paid?
Did you ever get paid? They owe me as we speak.
This is Paul in Knoxville,TN and I've been ripped off by "Choice Home Warranty" as well. Not by as much as you have, but it's the principle of the thing. I work hard and try to play by the rules, don't know why there are different rules for big companies than for small business owners. Anyway, would like to throw my 2 cents into whatever class action lawsuit is taking place.
Not yet, still owed 6k. Was told three times they would release the holds but its been three weeks and nothing has changed. Stopped taking further work mid October 22.
Wow I just received my first work order. I didn’t even sign up to be a vendor. I was trying to read up and understand more about how they issue payments and couldn’t get more information till I agreed to the terms of the agreement I was trying to inquire about. Then I see this sight and all three complaints from contractors. No thanks. We can be reached at Get Your Fix Home Improvements LLC serving the Youngstown-Akron-Canton Ohio areas.
Never buy Choice home warrenty. Scam. You will regret if you happen to buy.