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Choice Home Warranty
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Choice Home Warranty Complaints 1353

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5:12 pm EST
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Choice Home Warranty self cleaning wall oven

BOY OH BOY, JUST READ THESE REVIEWS. LAWSUITS AGAIN PEOPLE CLAIMING OF HOW THEY WERE WORKED OVER BY THIS COMPANY. If I stopped there that would be good enough for anyone to know NOT TO have anything to do with this warranty company.
Do you think that these people just make up these stories? Sounds like the government doesn't it? SCAM ARTISTS NOT GIVING INSURED MONEY PAYING INDIVIDUALS WHAT THEY SAID THEY WOULD DO! Their line is WILL REPAIR OR REPLACE, not give you a consolation cash offer of what they say but repair or replace it. NEVER, NEVER DO BUSINESS WITH THESE SHYSTERS. Just read these reviews, something wrong for sure with ALL THESE people complaining wouldn't you think?
This company loss a lawsuit a few years back HUNDREDS OF THOUSANDS OF DOLLARS
PAID FOR THERE DISHONESTY ACTS OF BUSINESS. CHW YOU NEED TORE UP FOR YOUR LOW LIFE ACTS! I WANT THE REST OF MY WALL OVEN MONEY. CHW gave me $ 500.00 for me it wailer in for my $1800.00 wall oven. And then told me, Well think about it...you at least got your initial warranty money back. WHAT A BUNCH OF PIG ROLLERS! Don't do it!

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7:17 am EST
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Choice Home Warranty contractor

Nonpayment from choice home warranty for all the jobs we contracted with them and completed when they said 30 days payment from their office.

Those 30 days turned into 45 days - still no payment.

We are now in 60 days - no payment.

Could I please have the corporate telephone number for chw or a contact to receive payment before getting a lawyer.

I already reported this to vendor relations, customer relations, and authorization department.

Thank you kindly.

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Rita Nauman
US
Jan 19, 2019 12:11 pm EST

I am very upset with CHW because they find various reasons to never pay for appliance repair or replacement as stated they will in the contract. This is FALSE ADVERTISING and a SCAM. I am quite sorry that I have paid out so much money for this fake warranty and depended on it to help out when appliances needed repair or replacement. I have made two claims that have been denied. The first was a hot water heater that leaked all over. I was told it wasn't covered because I didn't call them first before replacing it. Really? My basement was flooded from it and we needed hot water within a couple days. The second was my furnace which has a cracked heat exchanger. They refused to pay because it had, "a corrosive build up on the outer shell and rust which creates premature cracking." Really? Wow! Now I am without heat and it is 32 degrees outside. I"m so glad I wasted so much money on this FAKE WARRANTY COMPANY.

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7:39 pm EST

Choice Home Warranty holding money

We contracted with Choice Home Warranty to perform plumbing repairs for their insured customers then they shut down our account and said they would hold our funds for 365 days, they also stated we would receive payment net 30 days which they did not do they are very nast people who are condescending to our company and they act like there's nothing anyone can do about it they think they are above the law. They should be made to pay what they owe people what they are doing is theft. Martha Williams

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Tjackson27
US
Jan 17, 2019 1:43 pm EST
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Hi do you know CHW Corporate or HR phone number?

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9:43 am EST

Choice Home Warranty home warranty

On 11 Dec 2018, I filed a Better Business Bureau (BBB) complaint against Choice Home Warranty for failure to properly service my A/C system. The technician they sent was incompetent and failed to properly diagnose the problem. Choice, as a result of that technician's analysis, denied the claim and I had to hire another contractor to repair the system. Turns out the problem was only a 24 volt switch not a reversing value has the previous technician had diagnosed. The Choice technician had torn down my condensing unit and allowed all the Freon to leak out and Choice refused to compensate me for the cost of replacing the Freon. Choice did provide $200 after they originally denied the claim to quote "help cover the repair cost." Unfortunately the cost to fully restore the system was $763 far more than the $45 service fee Choice advertises. I filed a BBB to try to get them to comply with their contract but that was a futile effort. However within the Choice response to the BBB on Dec 12 2018 to the BBB complain was a phone number 1-800-816-2534 for Choice Home Warranty's "Retention Department" who I could supposedly call to terminate my contract, which has another 2 1/2 years to go. That number is bogus and switches from a survey for medical devices to "you have dialed a number that is not available in your area. The resolution I want for this complaint is termination of my contract and return of my prorated fee! I paid $1750 for a five year the contract leaving $875 remaining on the contract that should be reimbursed

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10:13 am EST

Choice Home Warranty repair a heating problem

on 12/30/18 I called Choice home warranty in regards to my heat not working. They sent a plumber out to look at it and it was diagnosed as needing a new motor. They submitted it to CHW and they were to order a new motor for me. I have called at least 7 times now and it is now a week later and I am still without heat in my home. The motor still has not been ordered. It's my 1st claim and I'm ready to cancel already. It is the middle of Winter it is 19゚ out and I'm sitting here with no heat.

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2:48 pm EST

Choice Home Warranty failure to pay contractors as agreed and withholding what they owe

We have found a great attorney in Jersey. They have went over the contract and Choice is indeed in violation. The contract states net 30 on payment which is 30 calendar days not 30 business days which means due tho their violation they can not enforce any portion. Here is his contact information it is a large firm in 5 states Johnson and Associates, PC

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4:37 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First the good points….. Choice Home Warranty responds very well and promptly to service calls. Additionally, . The service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours. Now for the...

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9:18 am EST

Choice Home Warranty sump pump

I am still awaiting on my refund for repairs that you initially denied. This company is not very reputable at all. The incident occurred in late October 2018. My sump pump was not functionally, they sent an incompetent tech who did a poor job. Within a few weeks the system stopped working again. This time, however, part of my basement was flooding which resulted in mold formation.

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Angela Ellison
US
Jan 14, 2019 5:47 pm EST

CHOICE HOME WARRANTY INTERPRETS VENDOR REPAIRS TO SUIT THIER POLICY EXCEPTIONS TO AVOID PAYING FOR AGED APPLIANCES, HVAC AND ELECTRICAL ITEMS. SHORTLY PUT, THEY DENY PAYMENT ON REPAIR ISSUES that come with usual wear and tear. THEY ALSO send out unqualified and unreliable service providers
Claim Determination #[protected]
CHW use service provider photos and interprets the service provider's assessment of the damage to exclude payments under the policy exceptions. Mainly, on home repairs with appliances or HVAC, or electrical items 10years aged. Most important when you get a policy you are not advised to review the policy exceptions which is critical nor or you given an option for service level coverage. Plainly put, they DENY payment on damage due to normal wear and tear, the inevitable. THIS CLAIM EXAMPLE, a recent microwave claim. The service provider stated the microwave was not heating because the metal was burned causing the megaton or mag to not heat and not reparable. The insurance determined that interior lining is damaged causing the microwave to arc. There is nothing in in writing about arc. The service provider told me it is not THE ARC, but subject to the policy interpretation which is “excluded” under section D number 9 terms and conditions. This happened on a previous claim May 2018 for the air conditioning where they denied claim payment due to rust. The service provider for the microwave also told me this type of damage happens to every other microwave which means they are not paying payable or claims or just not paying my claim. I NEVER RECEIVED AN INVOICE FROM THE SERVICE PROVIDER.

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Kenneth Singel
US
Jan 08, 2019 9:02 am EST

Same thing happed with my Air Conditioner which they called a furnace. Technician they sent out was incompetent and misdiagnosed the problem. Result they denied claim. I hired another contractor who fixed the problem, a 24 volt switch, but noticed the system was without Freon. Since they had serviced the system in June and it was still secured when they fixed the switch, the only reason there was no Freon was because the Choice Technician allowed it to leak out. Cost me $763 to have the system repaired for a repair that should have cost me a $45 service charge. I have fought with Choice for 2 month trying to get reimbursed but to no avail. Do not every hire this company!

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9:38 am EST

Choice Home Warranty dishwasher part

I have been waiting for over a month for a part to come in for my dish washer, and each time I contact your customer services department, no one can tell me anything as to when the part is coming in. I was told one time that the part was order, and the next time it is back order, but you do not know when it is coming in. I need to know exactly when the part is coming, I do not even get a call from customer services letting know that you'll still waiting on the part. Today I call December 26th, and I disconnected, I call back the representative could not tell me anything, so I need to know when this part is coming in or can you order from another vendor.

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9:30 am EST

Choice Home Warranty payments and punitive damage

This Company Choice has the greatest system to rip contractors off and denial any claim they want the have ever cluse and rubbish to hustle there customers and the contractors and by millions of dollars. If anyone ever does a class action lawsuit against them please include me in. The have got me for way iver $5000 and I can't stand there lies and hanging up on you after you spend valuable time to get ahold of them they just hang up. The Rudest corporate people ever... I can't stand this company

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11:21 am EST

Choice Home Warranty washer/dryer

On 12/2/2018 I called in a claim for my washer/dryer combo that had stopped working. a tech arrived and assessed the problem, and he told me that I would hear from Choice rep . A few days later, Choice sent me message online that they were reaching out to vendors. After days went by, I called Choice and was told that my claim would be submitted to a manager, and the manager would call me within 4 hours. I checked online to discover that my claim had been closed. I called again, and was told that my claim had been denied due to misuse/abuse, I bought the washer/dryer in 2000, so I don't see how that is the issue. The manager called, and told me that I could call another company to get a second opinion, and have that company notify them with their findings. Today is 12/12/2018 and I still don't have a washer/dryer to use. I want Choice to reconsider and fix/replace my washer/dryer combo. #[protected]

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Update by bavaria27
Dec 12, 2018 11:23 am EST

Choice Warranty-Washer/Dryer repair or replace

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Deborah Palmer
US
Dec 16, 2018 12:00 pm EST

Very disappointed! There was no drop-down option for no water in my house. Claim denied without requesting additional information which would have paid the claim. Too fast with the DENY button.

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1:54 pm EST

Choice Home Warranty coverage

A/C quit working 9/18. Contact Choice and they sent out rep who stated unit unfixable. (claim #[protected]) Est cost of replacement around 8 to 9000. dollars. Choice refused to approve and would only pay $700. which was sent.

I called the A/C people at Home Depot who replace unit at a cost of $9200. with a pending $800. rebate from Home Depot.

My contract read that Choice would repair or REPLACE a/c unit which they have refused to pay other than the $700.

If I don't get repaid for this A/C unit as contract calls for, I will lodge complaint with the Better Business Bureau and the Texas State department of consumer fraud.

My attorney suggested this one last request from us before other more aggressive actions be taken.

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Suzan Rayman
US
Jan 02, 2019 4:18 pm EST

Who is organizing a class action suit? I would like to be included.

devonsp@aol.com

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God Bless The World
US
Dec 27, 2018 9:08 am EST

Yes, this company is really dishonest. They refused to replace my sump pump without giving me a satisfactory reason. So yes, please include me in any class action law suit as well. I will be taking some legal action at this time.

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8:40 pm EST

Choice Home Warranty heating/furnace

Sunday December 2, 8:35am. Filed claim. This has been assigned 3 times. Each time I called the company that was assigned and they declined the order. All 3 have had too many problems with non payment, under payment and just plain poor communication. It is now Sunday December 9, 8:35pm and I still have no heat. Claim # [protected]. I had a claim filed November 6 for the same problem but waited 5 days and when they didn't find someone to come out, I got pissed off enough to bang on a few things and get it working myself. All I get is excuses. Calling every day. Supervisor graciously offered to wave the $60 call fee. So generous.
I've gone more than a week now with no heat, in Wisconsin, in the winter, and all I get are excuses. Everyone this company tries to get refuses to work with them because they've been screwed on getting paid. This is the worst warranty company I've ever seen. They have their hands out to take your money but you're treated very poorly when it comes to using the warranty. PLEASE DO NOT BUY THIS SERVICE! RUN! I SAY RUN AS FAST FROM THESE PEOPLE AS POSSIBLE!

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6:25 pm EST
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Choice Home Warranty appliance warranty

contract # [protected] (policy)
Wednesday December 5th, 2018
Claim [protected]
17437 N 14th St
Phoenix AZ 85022
my name is Mazdak Yazdani
17437 N 14th St Phoenix AZ 85022
cell: [protected]
my contract says heater is covered
on November 30th my heater stops heating I call and make a claim, they sent someone to check it out and the guy left by saying they will call back.
I received an email from Choice home warranty telling me that the unit was not well maintained therefore they will not cover it in fact I do have an invoice from an specialist that cleaned out the system on October 15th 2018 .
There was no way I could submit the document to show them that they are wrong, they took my apeal but never got back to me in the time frame they said they would.
My 85 years old handicap dad is sitting in the cold for several days now because Choice home warranty is not honoring their part of the contract.

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4:41 pm EST
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Choice Home Warranty furnace repair/replacement

Policy # [protected]
Claim # [protected]

A claim was submitted for a furnace that was not properly heating at 34 Graystone in North Barrington, Ill.on 13 Nov 2018. It was assigned to a Mr. Bijon @ 4 seasons air control on 14 Nov 2018. He came out 3 times trying to fix the furnace and finally said we needed a $450 control panel that CHW wouldn't pay for because he found a chipmunk. We paid him cash but the furnace still didn't work. With CHW deserting us and the threat of freezing pipes, we contacted Alltemp of Wacounda, Ill who came our said the furnace was cracked from overheating and leaking carbon monoxide. We could have died! They installed a new furnace for $3488 and we wished to be reimbursed

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1:10 pm EST
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Choice Home Warranty washing machine repair

11/8 - called about broken machine, sent a tech out and he said he needed to order parts and would be back...never showed

Sent a new tech out, never showed

12/3 - still broken, tech came out and is trying to order parts. I spoke to Sal employee number 1673 and he refused to send me to his boss or anyone else, even the resolution department! I want compensation for my time and trouble! You owe me something for taking off of work and having to do laundry at the laundry mat for a month! A MONTH!
As soon as this is fixed I am done! This is the worst customer service I have ever had, a 3 year old would do better!

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3:55 pm EST

Choice Home Warranty spam advertiser

I get unwanted spam in my email. The sender tries to prevent blocking by disguising the subject and sender. Subject uses run-on words with a mixture of letter symbols to make it hard to filter. The Sender is a series of miscellaneous symbols and letters in random order that can be changed infinitely.

If you "unsubscribe" these scammers recognize that a connection has been made and sell your address to more scammers.

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9:42 pm EST

Choice Home Warranty run as fast as you can

If you're in the market for a good home warranty, this is not it. I had American home Shield for about 10 years. However, I switched to Choice because they were offering a much better rate. Well, you get what you pay for. They have so many exclusions and they make it so impossible for technicians to complete work, that it's definitely not worth the savings that you supposedly get. AHS never needed prior approval before doing the work. Choice requires it. However, they don't have a special number for vendors to call so that the vendors can be on hold for up to two hours. Their customer service department it is abominable. I was hung up on twice by a man named Diego because I was upset that the vendor they sent never showed up and never called. I suggest you look into American home Shield instead of choice. It's definitely worth a few extra bucks

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2:51 pm EST

Choice Home Warranty repairs

Good afternoon,
I am reaching out to get some assistance with a repair claim. I have contacted customer service, spoken to multiple case managers and paid $1, 440.00 in cash. I have uncovered wires showing, the thermostat off and system not working. I have a wife and four kids, the temperature outdoors is dropping by the day and I can't heat my home. I have been as patient as possible through this process and I don't seem to be getting anywhere. I can be contacted at [protected] (Mr. Monroe).

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8:18 pm EST

Choice Home Warranty unhappy with repair service

If your contemplating a Home Warranty service steer clear of this company. I was a member of a competitor for 18 years and switched to Choice last year after the other company reduced coverage without reducing rates. It was definitely a mistake. Choice employs contractors that can't speak English and perform shoddy work. I have a refrigerator that has been under repair for more than two months. The first technician fixed part of the problem and said he could not get parts to complete the rest. Contacted Choice and they told me they worked with the contractor to order the part. Two weeks went by and nobody showed. Called Choice again and asked for a different technician which they sent out a week later. Technician two said he needed parts would get them ordered and contact me in 4 days to set up a return visit. It has now been two weeks and no phone call and a refrigerator still not completed. Just poor non customer focused service.

Currently we had a problem with losing our heat. Contacted Choice and a service call was scheduled for a week later. Technician came out and waited on the phone for approval to do the work for more than an hour. He said he was going to go buy the necessary part and come back and install while waiting for the return authorization. He did exactly that and just about the time he completed the work Choice called and refused to cover the work, citing a contract issue or authorization. So needless to say we had to pay for the work since it had already been done.

This company has issue with customer focus and employs less than dependable technicians. In my 18 years with the competitor never experienced this type of customer disregard. Think twice before choosing this company for your home warranty needs.

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King Ezjoe
US
Dec 14, 2018 12:41 pm EST

I chose 1 star because it is the lowest available. Choice HW does not merit even half a star. I was convinced to purchase a six-year contract for the price of five years and I did. Really stupid on my part. I filed a request for service 40 days later. In the course of cooking, our electrical system tripped and we lost power to an entire area of the kitchen and part of the adjoining dinning room. Every effort to reset the circuit breaker failed. I called CHW. They sent out a technician who came with another man. Exactly 57 minutes later, they packed up and on their way out, I had to ask them what the diagnosis or verdict was. They told me that any work requiring more than one hour would require authorization from CHW and they left. The next day, CHW had left an email telling me that I should review my contract and they pointed out that the contract does not include pulling wires and that my problem would require pulling wires. I was more confused now than when I called them. I took the time to get a clarification on what they can and cannot do. It became clear to me that I had made a $4, 000 mistake. I immediately requested to have the contract cancelled and the $980 just taken from my account returned. They only refunded $883 telling me that the rest was a cancellation fee.
Based on the comments on this site, I called American Home Protect, LLC and signed a 3-year contract.
After the normal 30 days, I filed for service on the same electrical system.
They sent out a technician called Phil Turner from AMS Electrical. Phil came with one of his workers. Phil is the owner of the company and prefers to get his hands dirty instead of sitting in the office issuing orders. Phil is an Electrical Engineer, not your regular off the mill technician. Phil and his assistant went to work, taking off ceiling tiles and checking how the system was set up. Suffice it to say that Phil, whom I now call Dr. Phil was able to detect a second electrical panel in the garage that we did not know existed. The primary panel was in the laundry room. My problem was diagnosed and fixed and per my contract, I gave them the required $65. Folks, if you live in Bloomfield, West Bloomfield, Farmington Hills, Farmington and immediate surroundings and need electrical work of any size, call Phil and tell him the guy who named him Dr. Phil sent you. Dr. Phil doesn't work as if he is working for a home warranty company, he takes every job and puts his signature at the end. This is a man that you need for your next electrical work. He owns and works for AMS Electrical. I will post his number if anyone wants it. I will give AMS Electrical and American Home Protection LLC 5 stars.

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About Choice Home Warranty

Screenshot Choice Home Warranty
Choice Home Warranty offers home warranty plans covering the repair or replacement of major home systems and appliances. Their services are designed to mitigate unexpected costs for homeowners. Plans typically include coverage for items such as HVAC systems, electrical systems, plumbing, and kitchen appliances, with options for additional coverage.
How to file a complaint about Choice Home Warranty?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

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Overview of Choice Home Warranty complaint handling

Choice Home Warranty reviews first appeared on Complaints Board on Apr 23, 2008. The latest review Total crooks! was posted on Jul 8, 2024. The latest complaint Hot water heater and furnace. was resolved on Nov 24, 2020. Choice Home Warranty has an average consumer rating of 1 stars from 1365 reviews. Choice Home Warranty has resolved 92 complaints.
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  1. Choice Home Warranty Contacts

  2. Choice Home Warranty phone numbers
    +1 (888) 531-5403
    +1 (888) 531-5403
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    Inquiries
    +1 (888) 373-7924
    +1 (888) 373-7924
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    Support / Claims Department
    +1 (800) 816-2688
    +1 (800) 816-2688
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    Consumer Sales
    +1 (888) 275-2980
    +1 (888) 275-2980
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  3. Choice Home Warranty emails
  4. Choice Home Warranty address
    1090 King Georges Post Road, Edison, New Jersey, 08837, United States
  5. Choice Home Warranty social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Choice Home Warranty Category
Choice Home Warranty is ranked 53 among 464 companies in the Insurance Services category

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