Choice Home Warranty review: Normal wear and tear not covered? Whats covered then?

So let me start off by stating that all three of my previous claims have been continuously denied or have had to jump through hoops and wait weeks to months to resolve. Current issue is my water softener that started leaking and flooded my garage in the middle of the night. My house which I purchased a few years ago came with a water softener several years that is no longer made. After calling Choice Home Warranty for repairs, they initially took 2 days to assign the work order. After the plumber evaluated the water softener and specifically stated that the bypass valve was had broken due to normal wear and tear. The bypass valve was leaking because the O rings on the piston had worn down and blown out the piston on the bypass valve. Choice home warranty is refusing to cover the claim because they refuse to accept the plumbers recommendation that the part broke due to normal wear and tear. Choice home warranty denied my claim because they stated the bypass valve was physically broken and will not accept the plumbers diagnosis and the uploaded pictures showing the bad O rings on the piston. I've talked to four different people along with 2 case managers all of which refuse to honor the terms of service and coverage agreement. All systems (a) must become inoperative due to normal wear and tear; (b) must be located inside the main foundation or detached garage (with the exception of pool/spa, well pump, septic tank pumping, sprinkler system, and air conditioner); (c) must be in proper working order on the effective date of this home warranty Agreement. Known or unknown pre-existing conditions are not covered.

View 0 more photos