Choice Home Warranty review: Washing machine

On September 18th we turned in a claim for our Washing Machine at 5271 State Highway 111e Yoakum Texas, Policy # [protected]. Policy Holder Thomas Thomsen. Several days later through email we were told that you could not find a service in our area. We contacted you and were told to find one ourselves if we could and pay them the $150. and to submit the invoice to you. We did that and they came out on the 25th of September. Then we received the estimate for repair and it was higher than a new washing machine. I have contacted you 7 times on my phone and my wife has several times also and the individuals that you have working for you have such strong accents and also the background noise from all the other (associates)lol who say they are here in the United States we were never able to get clear concise directions or assistance in this claim. Then we suddenly see something in our junk email from Sears and of course we deleted them as we figured scam. We never received word from you that you were still attempting to find a repairman. When we found out that you had scheduled someone from sears we called and said that it was already taken care of and we had scanned and sent the invoice and the cost of repair. We were told that we hadn't done something right therefor you couldn't help us because the computer didn't recognize that we had already found someone. I would think that since we had sent invoices already that it would be very apparent. We need real assistance as we have in good faith paid every month, never had a claim before, and have followed all the steps that we could understand. It is a shame that your specialists are in a different country and could care less about Customer Service.