Christina Cosmetics
Reviews and Complaints

Dear Friends & Customers:

We would like to thank all of you for your feedback over the years! We have always taken all the questions and concerns to heart and we are happy to announce we
have TRIPLED our customer service department to better service you! Our
team of customer service representatives are experts in skin care and
makeup. We are here to assist you with selecting colors, helping improve
your complexion, and get you the fabulous look that you want with one
compact, one brush, in one minute!

At Christina Cosmetics we pride ourselves in providing the best
customer service possible. Our very popular auto delivery is an opt in
only service created to be an easy way for our customers to receive
their cosmetics without worrying they might run out before they’ve had a
chance to re-order. And, it’s SO easy to customize your auto delivery to
the frequency that you desire, up to 365 days. Just go online to
www.ChristinaCosmetics.com and click on the “customize my order” link at
the bottom of the page. Each customer has the option to return or
exchange their first shipment within 60 days of their purchase, and 30
days for 1 time only orders; hassle free!
We are always here for you Monday- Friday from 9a.m.-4p.m. Pacific
Standard Time at [protected].

We never debit customers accounts unless we ship products or collect a second installment for merchandise already shipped. If ever a package is lost a customer may call customer service to receive a tracking number. Our Company policy and Terms of Service is available to everyone online at www.ChristinaCosmetics.com

We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. We feel we have overcome so many of the learning curves every company experiences, and our continued goal is to exceed customer’s expectations.

In our experience over the years the most common misunderstanding for complaints are as follows:

1. Customer: I didn’t know there was a second payment. - CC: Each kit may be purchased with one payment or two. The second installment is billed 30 days after the first payment. Often times customers forget and will think they paid for something they did not receive.
2. Customer: I didn’t sign up for auto delivery. – CC: Auto delivery is an OPT-IN only program whether a customer orders online, though our advertised 800 number, or through customer service. No customer is enrolled automatically. When ordering online each person has to check a box to receive auto delivery or verbally agree to be in the program. If customers don’t want auto delivery we have a “One time only” option.
3. Customer: I didn’t know I couldn’t return the auto delivery shipment. CC– Every 5 piece kit comes with a full 60 day money back guarantee. In that 60 day’s everyone has the opportunity to call customer service to customize, cancel, or take advantage of the 60 day auto delivery cycle. The auto delivery shipments include the exact same compact, lip gloss, and concealer as the initial 5 piece kit and do not come with the same money back guarantee. A reminder is sent with the original packing slip and every packing slip thereafter.

We hope this information is helpful and you will visit our website at www.ChristinaCosmetics.com and on Facebook or call our toll free customer service number at 800.543.7207 for any further questions.

Thank you,

The Customer Care Team
Christina Cosmetics

Throughout her career as a celebrity makeup artist and hairstylist, Christina Sullivan has empowered women to look and feel their best. When she founded Christina Cosmetics in 1999, she embraced the goal of creating products designed to boost each customer’s confidence. Throughout her years in the beauty industry, Christina Sullivan has performed hundreds of makeovers. She discovered, however, that despite practicing new makeup techniques, few women achieved their “after” makeover looks again.

As her career developed, she felt compelled by her own battle with adult acne to begin experimenting with natural cosmetics. After intensive research, Christina discovered that by using a compact with a four-color palette, women could create a flawless, professional look with ease. Formulated with high-quality minerals, her Perfect Pigment system keeps all skin types clear and healthy. With Perfect Pigment, Christina Cosmetics has overcome the challenge of creating a healthy makeup that any woman can apply in just one minute.

Dedicated to expanding her company to include every aspect of skin health, Ms. Sullivan has followed the success of the revolutionary Perfect Pigment makeup system with a series of skin treatments. The True Youth moisturizer, 5 Minute Face Lift elixir, and the rejuvenating Mineral Mist each utilize natural ingredients and soothing botanicals' to hydrate, calm, and even tighten skin and minimize pore size. Additionally, Christina Cosmetics will soon be launching a non comedogenic facial cleanser for sensitive skin and a micro dermabrasion scrub. Featured in Beverly Hills Lifestyle Magazine, New Beauty Magazine, and in several award-winning infomercials, Christina Cosmetics provides recognizable quality even to celebrities and models.

In addition to the company’s customer commitment, Christina Cosmetics takes pride in its environmental and philanthropic endeavors. Since its inception the Company has taken care to conserve everyday resources by limiting its mass mailings, decreasing its in-house paper use, and eliminating paper packaging for its individual products. Additionally, Christina Cosmetics reaches out to women in various shelters and recovery centers every Christmas with individually packaged cosmetics gift bags. Christina Sullivan, in her way of “paying it forward, ” believes this gift goes beyond just makeup; empowering each woman to feel confident in her appearance to restart her life. As with every woman who uses her products, these women deserve the confidence that a radiant complexion can begin to inspire.

For more information please Call 800.543.7207 Monday- Friday 9am-4pm PST

Dear Friends & Customers:

We would like to thank all of you for your feedback over the years! We have always taken all the questions and concerns to heart and we are happy to announce we
have TRIPLED our customer service department to better service you! Our
team of customer service representatives are experts in skin care and
makeup. We are here to assist you with selecting colors, helping improve
your complexion, and get you the fabulous look that you want with one
compact, one brush, in one minute!

At Christina Cosmetics we pride ourselves in providing the best
customer service possible. Our very popular auto delivery is an opt in
only service created to be an easy way for our customers to receive
their cosmetics without worrying they might run out before they’ve had a
chance to re-order. And, it’s SO easy to customize your auto delivery to
the frequency that you desire, up to 365 days. Just go online to
www.ChristinaCosmetics.com and click on the “customize my order” link at
the bottom of the page. Each customer has the option to return or
exchange their first shipment within 60 days of their purchase, and 30
days for 1 time only orders; hassle free!
We are always here for you Monday- Friday from 9a.m.-4p.m. Pacific
Standard Time at [protected].

We never debit customers accounts unless we ship products or collect a second installment for merchandise already shipped. If ever a package is lost a customer may call customer service to receive a tracking number. Our Company policy and Terms of Service is available to everyone online at www.ChristinaCosmetics.com

We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. We feel we have overcome so many of the learning curves every company experiences, and our continued goal is to exceed customer’s expectations.

In our experience over the years the most common misunderstanding for complaints are as follows:

1. Customer: I didn’t know there was a second payment. - CC: Each kit may be purchased with one payment or two. The second installment is billed 30 days after the first payment. Often times customers forget and will think they paid for something they did not receive.
2. Customer: I didn’t sign up for auto delivery. – CC: Auto delivery is an OPT-IN only program whether a customer orders online, though our advertised 800 number, or through customer service. No customer is enrolled automatically. When ordering online each person has to check a box to receive auto delivery or verbally agree to be in the program. If customers don’t want auto delivery we have a “One time only” option.
3. Customer: I didn’t know I couldn’t return the auto delivery shipment. – Every 5 piece kit comes with a full 60 day money back guarantee. In that 60 day’s everyone has the opportunity to call customer service to customize, cancel, or take advantage of the 60 day auto delivery cycle. The auto delivery shipments include the exact same compact, lip gloss, and concealer as the initial 5 piece kit and do not come with the same money back guarantee. A reminder is sent with the original packing slip and every packing slip thereafter.

We hope this information is helpful and you will visit our website at www.ChristinaCosmetics.com and on Facebook or call our toll free customer service number at 800.543.7207 for any further questions.

Thank you,

The Customer Care Team
Christina Cosmetics

This company is unbelievably bad. This product is a good idea in theory but looks caked on. Then they won't let you return this snake oil even if it is unused. I got into a dispute with Visa about it. Only order this product if you are looking to set money on fire, be aggravated and look overly made up while doing this. I have nothing good to say about this company or their product. Good riddance!

Poor customer service - took debits but never sent product - took 2 debits each time – never changed address change after reported – refused to refund money or send new product.

My advice - Do NOT subscribe to this mail order make up service. In my instance they debited funds from my account twice per month, but I never received any makeup. I would call and told they would take care of it, but it was never corrected. I called to change my address, and no one recorded the change in the record. The post office told me they informed them of my address change, and they never updated their records. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order.

If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. As I learned, if you use an ATM/Debit card then there’s nothing you can do to get your money back. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time.

The representative claimed she had no records of phone calls from me. What an incompetent staff, when I have called about this more than once trying to rectify. I also had changed my address by phone – and the representative said she was not showing a change, plus they had not received any returns. I don’t believe them – not for one minute. Either their record keeping is awful, or their software where they keep addresses is inadequate, or someone on that staff just didn’t take the time to do their job!

The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. She said they sent out the make-up and it was not returned so I must pay for it. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product.

I used their “so-called” update function on their website to change my order. I even captured the screen shots that show that they responded that my order had been updated. But when I called the representative she claimed that I had submitted a second order. Clearly their site is inadequate and not processing properly. No one previously said anything about me having two orders.

I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. In looking on the Internet I see that there are several other options for make-up and I intend to pursue one of the other choices, or only shop where I can buy in person at a counter.

The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. Well, I don’t like how they stole my money and that they act like they have no responsibility to fix the problem.

SHAME ON this company for stealing from me. And SHAME ON them for not even trying to work with me after I had reported my problem several times. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them.

I asked them why would I want more than one complete package of make up in the same month? I could see someone perhaps buying two colors, but buying two complete sets of everything each time – who does that? The representative said lots of people do. I don’t believe her!

I intend to tell everyone to STAY AWAY from this company unless you have money to burn and don’t mind not receiving the product or don’t mind having your money taken with no product received and don’t mind poor customer service. Besides that – the make up was not that good. I was not at all pleased which is why I was trying to get a new color to see if that would make a difference.

Don’t be fooled by any positive reports that may show up about this company. I’ve learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. Trust me – I’m not making this up. Stay away! Don’t be fooled by the infomercial with all the smiling nice people promoting the product. Those are not the people you will be working with through customer service if you have a problem.

REQUEST - If you have had a bad experience with this company, please don’t just shrug it off. Instead take a few minutes to write up your experience and post it somewhere on the Internet. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didn’t find the make-up lived up the hype. Take the time to tell your story. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. If you do an internet search with “ Christina Cosmetics ” and complaints – you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared.

This company appears to have a good product, but good luck if you start ordering it and expect to just be charged the amount you think per the website. Customer service acts like they will promptly fix your order, refund your credit card, re-ship the correct product etc, but wrong. You have to continually follow up with them and eat the costs you've incurred without intending to. Then, you're also stuck with product you didn't want because you got your 'automatic' shipment sent to you too early. It's also impossible to find the part on the site where you can actually CANCEL your ongoing orders.

Not a great customer satisfaction experience. Now I realize how companies can scam numerous customers. They may not get repeat business, but they'll make money as long as people keep 'trying' them out.

Not surprised to get online here and read all of these complaints that sound SO very similar to mine! I called in June 2010 to cancel my auto shipment with the company, unfortunately have a reaction to the Titanium Dioxide in the product. Agent tried to talk me into just suspending my shipments out 4 months but after I decided it was best to just cancel it she assured me I was all set. Low and behold I see a withdrawal for $47+ on my bank statement Nov 17th 2010, I call them the next day on the 18th and tell them I canceled the order 4 months prior and they were not authorized to charge my account and I wanted my money credited back. They proceed to tell me the order's already been shipped so they can't cancel it, even though I hadn't received the item yet, and that I'd have to call back once I received the items. I get the item the next day, Nov 19th, 2010, I immediately call them back. They tell me that since I was signed up for the auto shipment they do not honor refunds, all they can do is offer me back my product for $3, although it was their fault their agent incorrectly noted my account. MULTIPLE calls back to many different people I finally talk to "Amanda" beginning of December who tells me they will give me a refund minus the shipping, FINE- I'll take the $6 loss, just give me my money back. She tells me how to mail it and who to address it to, I send it certified mail and see it's been received on Dec 4th, 2010. Amanda also tells me it'll take 2-3 weeks for the refund. Now it's Christmastime, so I figure they're busy with business and orders I'll give them an extra week. I contact them beginning of January 2011 because now I haven't heard anything from them or seen a credit to my account. I call and get "Lisa" who tells me that they will not honor the refund, that "Amanda" (who no longer works for them) was not authorized to give me a refund, even though ONCE AGAIN this is the fault of their incompetent employees- NOT ME! I go round and round with Lisa, who by the way is VERY RUDE and she tells me I'll hear from a member of management in 24-48hrs, even though she can't give me ONE SINGLE name of ANY MANAGER so that I have a reference when I call back. Well guess what, 48hrs was up on Friday Jan 14th, 2011. It's now WEDNESDAY January 19th, 2011 and I'm STILL trying to get through to them. THIS IS RIDICULOUS and OUTRAGEOUSLY UNFAIR! They were NOT authorized to take further payments from my account, I sent the product back that they never should've sent out to me to begin with, and now I've spent 2 months trying to get my money credited back to my account! Something has to be done about this business/company, charges need to be pressed, something, ANYTHING! This is unfair!

I love the Christina Cosmetics line and products, but they completely disregarded all requests I made to discontinue my automatic quarterly order. Every effort I made to cancel was met with an answering machine and no returned calls. They customer services is poor, if not non-existent. My account for an automatic shipment /order finally stopped when the credit card account they had been charging was closed. Now, years later I would like to use the product again but am faced with hesitation due to their unethical practices. Be advised they do not communicate with their consumers and will not honor your wishes to stop receiving their product, and charging your account.

This company is truly a rip off. They are not customer friendly at all. Please do not be sucked in! The commercial sounds so happy and friendly and after all, she "says" she has celebrity connections... do we really know if that is true? I ordered the product, did not like it, tried to cancel, was told I would not be refunded. When I pushed back I was told "you might as well keep it - it will be cheaper because we will charge you a restocking fee and some other $20.00 fee" I was also told "remember that Christmas is coming up and you might want to keep it to give as a gift". What? Why would I give a gift of something that I do not like to someone I love? I am waiting to see how much I am being refunded and as I have noticed from other posts, it may not be cancelled yet will post an update later. I strongly do not recommend this product or this company to anyone. They will rip you off.

I am canceling my account with these SOB's. I've been on the automatic order program, and I really like the product, but their customer service is disgusting. I did not receive the last shipment. When I called them about it, they said that it looked like the shipment was delivered. They only ship with the postal service, which is so unreliable, and they don't request a signature for delivery, so the postman could just leave the package at your doorstep and scan it as delivered, even when it's not delivered to you. This is the only way Christina Cosmetics ship their product and they insist on using it despite the fact it's not reliable. They asked me to check with my local post office (like it's my fault and I had to fix it). I took time from my work and went to the post office twice, where they gave me the run-around. The post office would not admit their mistake, and Christina Cosmetics won't send me a replacement or refund me. I called them twice. The last time I was promised that they would talk to a supervisor and call/email me back. I still have not heard back from them, but I'm calling tomorrow to cancel and will dispute the charge with my credit card company. I feel like Christina Cosmetics is accusing me of lying, otherwise they would have replaced the lost shipment. I really don't have the time or the nerves to deal with them any longer. I don't want to lose sleep over makeup. Christina Cosmetics should not be in business with this horrible customer service. Please do yourself and your health a favor and stay away. They don't deserve your business.

I ordered my PerfectPigment kit in February, 2010. I didn't realize that I was on the automatic shipping list, which ships another kit every 60 days. (They don't make it exactly legible that you're going to be billed automatically.)

On April 5th, I was automatically sent another kit and billed $47.85. I immediately called Christina Cosmetics and canceled the automatic shipment program and received instructions on how to return the 2nd order I received, which I did within 2 days of the delivery.

Since I returned the product in April, I've made at least 10 phone calls to find out why I haven't received my refund, only to be told that it will take 10-14 weeks! I was extremely annoyed. CC's website states that a refund will be processed within 2-3 weeks. This is obviously a scam!

Needless to say, I have DEMANDED my refund and have told CC that I'm filing a complaint with the FTC and the BBB. This company will NEVER get my business again. I'm EXTREMELY upset and very disappointed at their tactics to keep my money after I've returned the product unopened! I followed their instructions to the letter regarding the return of the product, only to be kept hanging for 3 months!

Christina Cosmetics is a rip off and should be shut down for their deceptive practices. I will never again make a purchase without checking [redacted]s on a company.

I only purchases 2 item from Christina Comestics Pigment #3 and #2,
each indivdual order was to be one time only, I did not authorize to join any membership.

I notice my bank statement shows a unauthorized charges on my credit card for $21.40 on 10/28/09 and notice another charges of $21.40 on 11/01/09, I call and left voice message and receive no call back. The next day I call after several rings then message said sorry unable to leave message cause it was full.

I notified my credit card company and dispute the 2 charges not to allow anymore charges freom this company and I also sent her a letter and now waiting for her to response. I was not impress of her product make your face oily.

I had heard about this product not much, but while I was working on the internet I happened to see the advertisement flash so I entered the web site to go through the product they send. After going through I thought to order some products, as I was always busy with work at home and children at home, I had no time to go out and shop. I ordered their product over the internet by filling a form and in no minute I also received the confirmation of the order placed. I was told that it would be delivered in 12 working days it was fine with me. 12 days passed and I did not receive the product, I was still cool that it might be some problem, but 22 days passed I did not receive my order and here now I could smell something fishy. My credit card was charged through pay pal and I submitted a complaint thru them and the result was in my favor. However I was advised, thru pay pal, that no funds were in Christina Cosmetics' account so they could not get me a refund. I have tried numerous times to contact them thru the phone no on the website and never get an answer. There is no email address to contact them through either.

I called Christina Cosmetics on June 25, 2008 after receiving another compact to cancel any further shipments. I was accessing my bank online today and noticed that Christina Cosmetics had debited my account also throwing my account over with an overdraft charge.

When I initially called on June 25th, I had to leave a message on their voice mail. I called today, Aug. 22, 2008 and actually spoke to a customer service representative who in fact confirmed my call of June 25, 2008 noting that I was canceling future orders. I asked that they credit my account and also pay for the overdraft charge that they should be responsible for.

She stated they do not give refunds or credits back on consumer products. I asked to speak with the owner of the company and she said she would report my concerns to the owner of the company, but I could not speak to the owner or anyone in a management position.

I don't think it's unreasonable to ask for a check to cover the cost. This is a company without integrity if they do not care about the people who buy their product.