Christopher & Banks
Reviews and Complaints

I have not bought merchandise from c/b since apx. 08/2017. I thought I had paid off my bill. On the next statement I noticed a $2.00 fee. So I paid that. Or so I thought! I just happen to be going though all my accounts on line to update items and I notice I had a balance of $61.00. Quite surprised because I had not bought anything from them. They added $2.00 fees until it got up to $10., then they added a late fee. I contacted customer service and ask then to take off all fees and close my account. They told me to pay all fees and they were turning me into a collection agency. TERRIBLE CUSTOMER SERVICE. It is no surprise that their stocks are down and they are closing stores. I will never do business with them again, and I am convening this message to everyone I know, including social media.

I usually shop at Christopher & Banks at my local mall in Puyallup, Wa with no problems. I have had one of their credit cards and reward cards for many years. But this year during one of their sales I decided to order online and use my 40% off discount coupon. On December 12th 2017 I placed an order for 2 nice tops and a jacket as a Christmas gift thinking I had plenty of time to receive it before Christmas and altogether with the sale price and coupons I had saved 70% of the total. I received an email from C & B telling me that my order was out for delivery on 12/19/17. When UPS delivered my pkg. I was excited to open it, but when I did it was not my order at all! Although the outside of the bag had my name and address on it, inside was a top and bracelet for someone else and not my order at all! Also inside the bag was the other woman's receipt which had her name, address, phone# and order info. Which was meant for a woman in Virginia. I call their customer service dept. and was where they looked up my order. I was concerned the the sale items that I had purchased may now be gone but the rep. told me that all my items and sizes were still available and she would resubmit my order and put a 2-day rush on it. In the meantime she would email me a return label for the other woman's order which could take a couple of days, but I could return it through UPS. Well Christmas came and went and still my order hadn't arrived. On 12/26/17 I called their customer service again to check on my replacement order. This time the cust. rep I spoke to told me that my replacement order had never been placed! She also told me that it is not their policy to send a replacement order until the order sent in error had been returned! She then put her supervisor on the line who said that they don't offer a 2-day rush shipment either! I asked about the merchandise I had purchased on sale with my discount points?
I was told that now the items I had ordered were no longer available in my size and my original order had not yet been returned by the lady in Virginia who it had gone to. She told me the best they could do for me was credit my account for the purchase...but not until they received the merchandise they had sent me in error back! What Horrible Customer Service! They Make Their Mistake Their Customer's Burden! Which should be er be the case! I shop through Amazon all the time and if there's a problem they bend over backwards to expedite a replacement or refund and then give you weeks to return the original item for any reason. Not only did the customer service reps at Christopher and Bank not know their own policies and give out false info. but they made no effort to correct a problem for a long-term loyal customer in good standing that they created. Shameful!

I was in the Evansville, Indiana store shopping when they just moved their stores together at the mall. There was a sweet older lady working and the younger manager was impatient with her at the cash register. The manager was extremely rude and belittling to her. This lady had waited on me before and was efficient and kind. Manager was talking loud to her and pointing aggressively at the line of people waiting. I just thought it was unbecoming and you would want to know, or maybe not. Nobody gives a darn these days. I felt sorry for the older lady and so did the rest of your customers. You know, customers the ones that buy your clothing and provide you with jobs by shopping there and a profit margin as well. This manager is not very nice and if you don't look into it that shows you true heart.

My wife visited the Lansing Michigan CJ Banks today, a store she has visited many times in the past without having any problems or complaints. She was serviced by the store manager Lindsay who talked down to her and belittled her in the store. When my wife called to complain she ended up talking with Lindsay again who was argumentative and aggressive!

Found out that Lindsay manages both the Lansing store and the East Lansing store.

She is a very poor representative of this organization. We will be sharing experience with all our friends and family. We will not be doing any more business with these stores!

I placed an order, noticed my address was showing as in Wyoming so I changed it BEFORE completing the order. Nevertheless, my receipt showed that the order was being sent to that incorrect address, !
I immediately put a message out on the "live chat" (ha!) ▪function of the website. Then I went to the "contact us" and advised of the problem and giving my correct address. I understand that they recently changed their website provider and the FAQ advised this would remove my address but did not explain how a completely incorrect address could be substituted.
When I finally received a customer service response they told me to fix the address --which I had already done, so clearly the responder did not even bother to check my account OR advise the shipping dept to change the address.
Sure enough, the shipping confirmation showed the Wyoming address. Once again, I contacted customer service to ask how they planned to fix their mistake and I was told I would have to track the order to the incorrect address and hope the person there did not accept the order. ..and then WAIT for UPS to return it as undeliverable and then HOPE (against all evidence to the contrary ) that it might eventually be sent to me.
It's not my responsibility to take care of their error!
I feel THEY should ship me a duplicate order and THEY should follow up on their mistake!

I have a general complaint that CJ Banks no longer offers the styles of clothing that once made them my "go to" store. I dress in a more tailored fashion, and while I do understand that tailored is not as fashionable as it used to be, I see stores like Talbot's and Lands End still offering a wide selection. I do like CJ Banks trouser jeans that come in tall, but that is the only thing I have bought from them in almost a year. Please go back to some of your tailored styles!

I was shopping online at CJ Banks putting shirts for the holidays in my shopping cart. When I was ready to check out, the prices changed. A shirt that was clearance for around $6 changed to $60. I called customer service to see what was wrong with the website. I was told that there was a computer problem and that the prices that were listed and in my shopping cart originally would not be honored because of this computer glitch. Customer service would not offer anything to make amends for their mistake. I was only told several times to check out the sale on the weekend. They also offered free shipping, but since I am a member I already receive free shipping. Customer service refused to offer any kind of discount on their clearance products. The clearance items that were originally $60 were showing up at $60. In my mind this is not clearance. I was very frustrated that customer service wouldn't even take any amount off the now $60 shirt. Not even the $5 I mentioned as an illustration. This is not the first time that this dramatic price changing has happened on CJ Banks website.