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CB Insurance Services Cigna International Back Surgery Denied
Cigna International

Cigna International review: Back Surgery Denied 5

S
Author of the review
9:21 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Needed back surgery and it was denied because Cigna decided that the procedure was expermental. So after alot of sending in alot of medical proof they only approved for me to have half a surgery and the hardware. The only problemwith this was putting in the hardware was denied again. What do I need with the hardware put it in a bag and bring it home to look at. Cigna is one of the worst insurance companies I have ever dealt with. Also this surgery has been done in the US for 10 years so when is it considering not expermental?

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R
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Randy Anson anti scam
Spring Branch, US
1 comments
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Jul 10, 2009 1:02 pm EDT

Randy Anson --this is a scam. Rip of of premiums from Randy Anson

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Insurancegirl
Dallas, US
1 comments
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Sep 04, 2012 4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cigna had approved my spinal fusion back surgery September 6. 2012 and 4 days before my date they turned around and denied surgery. Reason was for procedure was experimental. I try to call hopelessly crying for help. I am crawling in pain. Cigna speak to pre-certification board and I was on hold for 2hours. When I finally reached someone and told them my experiment I was hung up on. I called again and was hung up on again. I Needed back surgery and it was denied because Cigna decided that the procedure was experimental. So after a lot of sending in a lot of medical proof they only approved for me to have half a surgery. The only problem with this was putting in the hardware was denied again. What do I do? Cigna is one of the worst insurance companies I have ever dealt with. Also this surgery has been done in the US for 10 years so when is it considering not experimental? After my first appeal I will seek lawyer. I paid them lots of money. Been working at my job for 9years and got screwed by Cigna.
-Dallas33girl

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cignarep
PH
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Nov 10, 2012 9:59 am EST

hi Dallas33girl, although the service us considered experimental - Cigna should pay for this. if your first appeal didnt work - asked your doctor to initiate a peer to peer review with our Medical director. ty

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momfitz
US
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Jan 21, 2013 8:10 am EST

It appears that Cigna has a pattern of doing this. My husband is facing the exact same problem. Cigna's letter of denial did not make sense and contained many inconsistencies. When we call Cigna, no one will answer our questions. His doctor did a peer to peer. Denied. He submitted huge amounts of documentation, but was denied by a doctor who admittedly was not a spinal surgeon. Further appeal was submitted, but Cigna is dragging their feet and delaying. Meanwhile, my husband's condition continues to deteriorate to the point he may lose the use of his right leg. He is in screaming pain, but the only commentary from Cigna continues to be, "We are reviewing the case, and we will call you when the review is completed."

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Hotsligo
US
1 complaint
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Sep 24, 2019 2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been denied for four procedures from Cigna. My last was treatment for back pain. They were going to treat the nerve endings in my back/spine. My procedure was for tomorrow. I got a phone call from GW Hospital stating that Cigna denied this latest procedure. I called Cigna authorization department and was told the request from the doctor did not provide enough information about what the treatment was for. My doctor at GW Pain and Spine department has been trying to contact Cigna to correct the initial request. No help. This insurance is a rip off.
Hotsligo in Pain

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  1. Cigna International Contacts

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  4. Cigna International address
    900 Cottage Grove Road, Bloomfield, Connecticut, 06002, United States
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    Dec 18, 2024
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