Cintas Corporation
Reviews and Complaints

They are probably the worst company I have ever hired to do something for me. The contract is absolutely absurd. I knew that I was in contract, but didn’t know they renew without your knowledge. Went to cancel my contract and I was told I would have to pay termination fees, but then was told that I would be sued on top of that! What!?!? How does that make sense? The payment of termination fee is to void the contract. I felt pressured when they came and now I feel pressured to stay with this garbage [censored] company. They raise their fees whenever they feel like it for no reason whatsoever. If your ever thinking of doing business with this company, DON’T!

We hired Cintas to help us with our supplies. We have had many ongoing issues with them. They simply provided very poor service. We were billed when they provided no service (office was closed for a holiday). We have them on video dropping the bill off through the door slot. We ran out of supplies in the middle of the month. They often didn't response to text messages, emails, or messages on their portal. We had our supplier complain that he couldn't make the hours we were open. It was told it was partially my fault we were getting poor service. This is just a part of the ongoing issues. When given a letter stating we owed them for ending out contract early, they then sent us to their lawyer, claiming we didn't contact them in 7 business days. This is simply untrue. We contacted them twice (I have the time stamps on my phone.) and they never returned our calls. I do not recommend them at all.

Cintas has been the absolute worst to deal with! I've been trying for 2 months to get copies of our contracts for multiple locations. I've tried leaving requests on their website, calling different locations, emailing SEVERAL people. NOBODY gets back to me. I check up on the situation every single week and there's either a "reassurance" reply that they've passed the task on to the right people or no reply at all. We are lucky this is not a desperately time sensitive issue but we do have the right to this information and withholding it or ignoring us about it looks incredibly shady and unprofessional on their part. I don't know what else to do from here to get some answers. If you are considering using Cintas for anything at all I would highly recommend looking elsewhere. And this is not the only interaction with them I have had. Another company I worked for had a much worse situation with them I will not elaborate on. Do NOT give them your business.

I wish I could give 0 stars! This is the most deceitful company I have ever dealt with. We get billed for services they don't provide. They email invoices that do not have a signature from someone at our company as we have told them numerous times they MUST get an employee to sign. We NEVER see them in house and then we get the bills. The supplies they say they deliver are not delivered. Stupid to bill for tangible items when we can easily prove they aren't there! We asked for copies of the contracts for all our plants and they cannot provide any. When we try to cancel, we are told we can't, "under contract" (which they can't produce). Then the reps say let me come in and speak with you to make things better. NO, cancel the services, stop billing us for supplies/services you aren't providing. I don't know how this company can still be in business. Maybe their uniform business works but we don't use that part of their business. Oh wait, they can stay in business, we aren't the only ones who get billed for supplies or services NOT rendered!

In september 2023 i contacted a reprensentative to inquire about hiring Cintas to service my cafe's kitchen mats and floor rugs. A fellow named Mathew Flaherty met with me in my business and we took measurements of the products i needed and came to an agreement. He said it would take a week to start swapping out the mats and rug.

A month later for the first delivery of these rugs and mats nothing was correct. He completely forgot the kitchen mats, and the rugs were not the dimensions agreed to in our meeting. Then he proceeded to remind me multiple times that i can cancel the order instead of coming up with solutions. The customer service was ridiculous and he was very short with me. He offered no solutions to his own mistakes and was not willing to help at all.

this should be dealt with immediately and should be an embarresment to any company.

I'm unable to view my bills on line. I followed all instructions but unable to obtain a password. On, 6/28/23,I called [protected], but unable to view my billing and was told to call [protected]. On 6/29/23 called and spoke to someone, and was dis-connected. I called a second time and was promised to send me a password (never received). The Cintas driver told me to call my customer service person Lauran Warner @ [protected]. I called on 7/18, 7/21 & 8/2, and left messages, but no returned calls were received.

Is there someone who will call me to help my request on line viewing?

Thank you,

Larry Skodis, Sr.

West Suffield Auto & Tyres, LLC

1379 Mountain Road

West Suffield, CT 06093

[protected]

Hours: 7 AM to 5 PM, except lunchtime

Payer [protected]

We have been customers since February 2023. Our rep comes in every week to fill detergent and chemicals containers for our restaurant. We agreed to use only the necessary products, no mats or other items that were offered initially. Our first bill was higher than the products used and had other charges. Also, it seams that on every visit, four a week, despite that our containers were almost full (we are a small restaurant/cafe) the rep was signing himself the invoice with skewed amounts and other items that we did not agreed on.

After several complaints and calls we are still not squared. I spoke to our rep and Brian G Robertson several times, sent email and messages. Still not resolved. All I am asking is to rectify our bills for what we use and adjust our past due for the appropriate credit.

It seams to me that they take advantage of all the disorganization the company has and the trust that new customers initially give them. I looked up their company's complaint list and it is pretty high.

Cintas is a company that was born from hard working people, but I feel that now it has made its billions and is taking advantage of customers.

Our rep allows employees to purchase products and bill to my account. After multiple notices that this is not allowed, when I report it, the supervisors blow me off by saying "we will give you a free week of service" or "we will give you a credit". None of this happens. Weeks go by - nothing. Meanwhile, they debit my account every single week. I need to get an attorney they are stealing from my company. Beware of this company, don't ever let them have access to your account, they will promise you the sky and steal from your account.

As a hotel, we are impacted financially due to COVID-19. We called to cancel all services with all our vendors. Instead Cintas stated that we can not cancel services without a $1,099.92. buyout of the contract that was NOT signed by the management company. The Cintas sales person had a contract signed by an person prior to the hotel even opening. Cintas didn't have any signatures from the management company. Further, the contract was for 5 years! All of our vendors that have contracts are always for 1 year and are signed by the management company. I talked to the Service Manager and the General Manager and both wanted the buyout from the contract. They showed a lack of compassion and showed that they only care about money. How can the hotel that is severely affected by COVID-19 in NJ pay this buyout when we can not afford to pay any of our vendors and are on the brick of bankruptcy. We are working with all the vendors to cancel all services and not one has pushed back...even those with contracts. Not one vendor has said NO except of course Cintas. We have already paid for services rendered except for March and April because we have no revenue coming in. However, now instead of 93.00, Cintas wants the hotel to pay $$1,099.92 for a contract. I said what contract - we had services and we are paid for services. I called corporate Cintas and they said they don't get involved with local Cintas companies and their contracts! WHAT? So corporate Cintas says that they don't care how local Cintas are treating small businesses in their local area! So basically what does Corporate Cintas do? Local Cintas got a lawyer, who sent me an email, about the buyout. I am trying to figure out why Cintas is coming after a Small business family that is about to lose their entire life savings due to COVID-19 and Cintas is further pressuring the hotel business about $1,099.92. BTW, if you ever call Cintas, they have a voice message that states they help over 400 non-profit companies and that they listen to their customer and they help their customer. However, instead of listening and help a customer, a lawyer contacted me! During this crisis, you can see the companies that work with you and those that try to further hurt you when you are already down.