Citibank
Reviews and Complaints

My name is Angelo Nieves Sr, also a CEO for J&C importers, a multimillion operation, I would like to speak with the CEO Mr. Vikran Pandit, and also with Mrs. Barbara Desoer. Please, your communication system is so poor, also those who answer the phone after calling for over an hour, can not provide any information due to their poor knowledge and understanding of the Bank operation system. Please, I am providing my personal information and starting with my phone number is [protected], also my email address is [protected]@comcast.net.

Thank you,

Angelo Nieves Sr

CEO

J&C Importers Inc

On June 20, 2022, my Citibank balance transfer of $1,358.91 was sent to Chase and was paid. Now Citibank says that Chase bank was paid the money on June 20, 2022. Chase states that no balance transfer money was paid to my account at Chase. None of these 2 banks knows the whereabouts of my money? It obviously is the due negligence of Citibank who never sent my $1,358.91 balance transfer money to Chase bank.

I made a car payment using my Citi Checking Account on 06/17/2022. I got the email from the finance company on 06/18/2022 saying that they have received my payment. I checked my available balance in the app on 06/17/2022, AFTER I made my payment, and it showed that it was deducted from my account. It didn't say it was pending or on hold or anything like that. I check my account on 06/22/2022 and the bank had overdrawn my account my $352, resulting in a negative balance. I contacted customer service, highly upset, and was told that they are sending my payment back to me, which resulted in me getting another charge for the payment being sent back from the finance company. I checked my account on 06/23/2022, and they did send the payment back but I didn't get the full payment back. Instead they used it to pay for the overdraft that they caused. So in actuality, since they showed that the payment was taken on 06/17/2022 via the balance shown in the app and then they tried to process the payment again on 06/21/2022, they basically charged me twice for the payment. I have never overdrawn account since I opened it years ago. This is lying to the consumers when the balance shown in the app is not correct and they are trying to cover there [censored] when you call them on it. If they wait to process the payment 3-5 business days, then why does it show it taken off your balance in the app when you, the consumer, authorize the payment? It makes no sense. It makes the consumer think that they have more money then they actually do which causes the consumers account to be overdrawn and results in overdraft fees and other charges that the consumer is responsible for. This is completely wrong and needs to be fixed immediately. I am very upset and have reported this to the BBB as well.

I paid off my credit card in 2018 but I didn’t close it. But after a year they closed it because it wasn’t be used. Now they are trying to charge me for carrying a avababile balance on my card charged me interest for four years and then turned it of to a collection ag agency and never contacted me once and never showed on my credit report ever.. They want 4000 dollars

Waiting for a response 10'10/21/11/10/2101/14/22/4/21/22 and 5/8/22

Albert Mitchell

133 Devils Elbow Lane, Hilton Head, SC 29926 [protected]@aol.com

Account [protected] Debit [protected] 9/10/21

Citibank Fraud prevention P.O. Box [protected] San Antonio, Texas [protected]

ATTN: Fraud Division

Subject: release of funds ($3803.72)

July 2020 Citi notified me by letter that my online banking account was restricted because of

fraudulent activity. Many, many phone calls and each time the reason I cannot get the

$3803.72 balance is because the account is under investigation and was told over and over

30-60 days. I was told that the check would be sent by FedX, another time by mail. I have

been transferred to other departments, left on hold for up to an hour and hung up on.

January I was told the check was mailed on Oct. 27, 2020. Well then, why was I was told in

November to send a notarized letter stating I am the account holder. Along with the letter

I had to send a photo id and then the funds would be released. I have faxed and refaxed any

and all document requests made by Citi.

A few weeks ago was I told that an "account specialist" would get back to me, Still waiting.

People I have no choice. Unless, this matter is resolved, I will report this entire

situation to the the National Banking Commission. and other related agencies.

And now I applied for a new Citi account. All went well.

Got a new account. Got checks in the mail. Got a debit card.

And poof. Could not activate the debit card. A call to customer service gave the answer...

your account has been closed.

Closed supposedly because of the above situation.

5 days later I get the pin number in the mail. The next day I get a termination letter.

Why the checks.? Why the debit card? Wasted time and effort shows disorganization.

I do believe I am entitled to the funds and an explanation. Please, let's conclude this situation.

regards

Albert Mitchell

I was notified by email that my account was closed on April 7, 2022. I have waited the 60 days but my check for the $60,000 has not arrived. I did get a check for $6.95 from them with no explanation. I tried the help #’s but because I don’t know my account # no one can open my account and tell me what’s going on. My credentials on the app have been deactivated and I never wrote down my account number. I also threw away my credit card after it was deactivated. I am at a loss of what to do next.

I opened a saving account for my direct deposit from my job as soon as my deposit cleared they closed my account I been calling for days to get my money from my account no one is helping me they keep saying wait for a check in the mail without a explanation of why they closed my account….their not giving me any information what’s so ever I read so many reviews on people saying they account was closed with no reason why I just need my money back I can’t afford to loose the money I work hard for times are so hard right now and this is just not right to not get a good explanation on why they closed my account and why aren’t they telling me nothing I’m wanna hear to get my issue resolved

Like many of you here, I too have opened a checking account and a savings account after received an invitation for a promotion of a higher yield. I needed to park some funds, so I put about 50k between the two accounts by December 2021.

I contacted the bank in January 2022 and February 2022, both times I was on hold for hours and finally got transferred to their fraud department. Unbeknownst to me, I was told that my accounts were closed due to fraud and that my funds will be mailed to me in about 60 days.

As you can see, not only I have no idea why my accounts are closed, I have no access to my funds. The last time I called was in April 2022 and as of today June 9, 2022, I still do not have access to my funds nor does Citibank send me a check.

I am asking myself how can a bank in the United States get away with doing business like this?

I opened a bank with Citibank October or earlier I can’t be to sure cause I have so many but anyways I always kept money in the bank and I also got paid in that bank account but then around dec 30th 2021 I couldn’t even login to my account at all they locked me out when I called they said my account was under review for 60 days then tells me they can’t say why which is really shady to me cause why wouldn’t you be able to tell me why my own bank was closed then I was told I would get a check with the funds I had in my bank in 60 days it’s been almost 5 or 6 months since this has happened and still haven’t gotten my check I find it crazy that Citibank is even up and running with all the bad reviews they have they steal money! And I don’t understand how they are getting away with stealing all these peoples money I have a child and it’s so wrong that they would even close my account without any kind of notice I literally had to ask for money from people when they closed it cause all of my money was on there and I was broke and yet I still haven’t seen my check this company is a fraud and I am very mad at this point like I said this company should not even be in business with all the money they steal but somehow they are

Went to the grocery store to make a purchase to find out my card was declined. Went on the app to see these losers closed my account ! I called an the representative keep repeating the same phrase “you’ll receive a letter in the mail “ what good will that do ? I’ve never been late. I’m always paying them off ,days after a purchase. Just to have a closed account for NO REASON. I’ve never even used 80% of the balance on my card. How can a company treat people like this.

Approximately 2 months ago I received the Citibank Checkbook that I'd ordered. About 1 month ago I'd applied for the Citibank Credit Card, and was told that I would be mailed to me:

Donald King

507 Sidney Circle

Winter Haven, Fl. 33880

After signing up on the Citibank mobile app, a couple days ago I tried to log into my account, but received a message that my account was deleted. This was not of my doing.

I'm filing this complaint because I strongly believe that someone has stolen my Identity and has received several Citibank Cards in my name.

I have received a judgement letter for debt that was caused due to failed business. They refuse to apply my insurance for help with debt. They have two different amounts owed and did not accept by offer and never confirmed it was received. I need to settle this debt ASAP

P. Williams

letter rec'd from Harris and Zide

[protected]

P. Williams

1371 Nisich Drive

San Jose, Ca 95122

[protected]

Citi Cards have the worst customer service ever. I was trying to update the information on my account. First, I was treated in the worst manner as if I were an identity thief and as a solution, the rude agent on the phone told me they would mail me a letter with a code. Then I should call them and verify my id. This is outrageous in 21 st century when citi has all my information.

Again a rude agent with no solution... Worst experience ever. If it weren't for Costco I would have closed the account by now.

Citi management continues to lower services.

I just spent over 1/2 hour trying to redeem points.

They changed the points to Rewards Points instead of a straight forward cash back.

I tried to use online options buy login and password restrictions make it so Incannot remember them.

I tied online while I was waiting. I hung up when they ansered after 1/2 hour anf then got a message that the redemption did not work.

I SEE OTHER BANKS ARE OFFERING COMPARABLE OR BETTER POINTS, SO I AM LEAVINIG AFTER 5BPLUS YEARS.

Seems the fraud department is well trained to not help but annoy customers!

After many calls the fraud department, even after speaking with two supervisors the department kept blocking my transactions. Even after verifications multiple times they cutoff my online access. Finally it took two tries and almost an hour to reach them by phone so I can pay off a little balance, get my reward money and once it is done I WILL cancel this account. Shame on citibank for such a bad service! I will never do business with citibank again.

5/20/2022

Sandeep Savla

April 2, 2022 Opened online checking account with Citibank Online

April 13, 2022 Funds deposited into Checking Account

April 13, 2022 Account blocked, I called customer service to verify transactions and was told my account would be unlocked in 24 hours.

April 14, 2022 Account still locked and now online access has been blocked

April 14, 2022 I called customer service again and was transferred to the fraud department. I gave the information i was for to verify my identity and had code sent to my phone number. I was then to transferred to someone else in the fraud department who all of the sudden said they could not verify my phone number and hung up in my face after yelling at me. How could they not verify my number when the person i spoke to right before them sent a code to verify my phone number? this was the number i used when opening my account in the first place.

April 15- May 20, 2022 During this time I have called every day. a couple of the reps were nice only to transfer to someone who treated me unfairly and again hang up in my face. There was even an instance in which I asked one of the women that asked me to verify my number to repeat the number I gave her just to make sure there was no miscommunication and she told me she couldnt do that. Im wondering if that may or may not have something to do with this whole mess. Like maybe someone took my number down wrong on one of the phone calls? anyways, I was told several times that a reference letter would be sent to my address which never came. Is there anyone that can help? Please.

Thank You,

Raymond Aldaz

Applied for and received a Home Depot credit card from your bank. Tried to use the card in Uniontown, PA to purchase a dishwasher. Card is declined and I get a text asking if I made the purchase or if it was fraud. I verified the purchase and was told the card was activated and to try again. We have, 8 times. I have spent over 3 hours on hold and trying to resolve this issue with your fraud department. they tell me they can't send me a text to verify my ID by my phone. YOU ALREADY SENT ME A TEXT! How can it suddenly not work? This is an extremely poor example of customer service by any company much less one with your storied history. I really need someone to be made aware of a process you supposedly can't use but have sent a previous text to verify the sale. Beyond absurd!

Tom Witcher

[protected]

On February 4, I deposited 500 in the ATM inside the ban around 6 pm. At that time, there was a different type of machine. I pressed the button for the receipt to be emailed to me; however, when I checked on Sunday, I realized that I did not see any recept from Citi bank at 21710 Jamaica Ave, Queens. NY 11428 was not emailed to me. When I called customer service, I told them about the incident i told them it was some of my mortgage money. I told them please look at the camera and see that cash was deposited into the account. They credit it into my account and take it back out, The issue is ongoing, and nothing is being done. Please help

My wife and I each received the same letter (U.S. mail) on CitiBank letterhead (See attached images). It asks us to complete and submit Form 4506-C (IVES Request for Transcript of Tax Return) before completing the processing of the request to open a Citi Custom Cash Mastercard account.

Neither of us has applied for this card.

It appears that someone is applying for accounts in our names. We are unwilling to complete any form that would release all of the personal information on our tax returns.

I recently opened a citibank checking and savings account about a month ago. I had a few coworkers zelle me money back and forth immediately not thinking that would raise a red flag? Well, they froze my accounts with over 2500.00 in there total and said they were closing my accounts for "reasons they can not say". I dont' care about that as much as now my money that i just had in there is held hostage with NO DATE OF REFUND CHECK told to me. this is unacceptable and i will continue to call and call until this matter is resolved.