Citibank
Reviews and Complaints

On November 6, 2023, I mistakenly paid Citi Bank the payment amount of $1,325.15 a second time. I then called [protected] and after speaking with a representative and her supervisor, they promised to refund the erroneous payment to my Bank of America account (I provided the routing number and account number). Then I called 2 times to find out when my money would be returned. Today, 11/14/2023, when I finally expected to receive the money, the representative and his manager informed me that they were sending me a check instead of transferring the money to my account, which is faster and in accordance with the original agreement. I think administrative action is necessary to implement the agreement.

I was targeted for a promotion with a cash bonus offering. Open a Citi Checking account, deposit X amount, follow A, B, & C, and receive the bonus after 60 days. Citibank did not honor their side. I deposited the funds and followed all of the instructions for redemption, and no bonus deposit was ever made.

When I called in to inquire, I got the run-around. Then a dispute was opened, and they kept 'resolving' my dispute by saying that there was no promotion ever offered, even when I mailed in a copy of the hard copy promotional flyer that was received. This has been going on for months. It's been a complete joke and a total waste of time.

Take your hard-earned money elsewhere and bank with a company that has integrity and honors their word.

Last Thursday (10/26/2023) I spent over 2.5 hours with Citibank and Discover.

I used one of your bank transfer checks and it was declined with Discover. A bill I paid on 10/18 and had no clue it had been declined with no call, email, letter or any explanation as to why!

I pay my bills on time and usually the full amount I had a great credit score until your bank has caused it to go down and I have absolutely no explanation as to why it was declined and not one of you multiple representatives could explain why.

This causing Discover to claim me as "delinquent" in paying bill!

As a customer and consumer I deserve to have a clear explanation as to why your bank has ruined my credit score and declined payment with no explanation to me!

I recently transferred my life savings to citibank, and they are now threatening to freeze my accounts if I do not provide them with documentaion of ALL my assets and sources of all my money. I explained to them I have been saving for 55 years and there is no one source, but they will hear nothing of it.

They are abusing me for an unknown reason, and I would like it to stop. They have NO right to demand information about any assets I have unrelated to my account. What has happened to the USA?

I made no suspicious transactions.

On October 13th 2023, I was informed that my account was closed for fraud and I was not given any further information. My government benefits are deposited into that account and I don't have access to any of it. I do have access to my savings account. I have called and called and have been treated as though I am a criminal. I have been a Citi Bank customer for over 14 years.

I did a check deposit online and i still have not received my deposit called the number to check the status and they sent me to fraud deparment where they could not verify my cell phone number and my security name. They wouldnt transfer me to a supervisor. I never got any fraud alerts. And now they are saying i cant access my account via phone but i can online. I gave them all my information. im fixing to sue this company if i dont get a resoltion for a big check deposit.

I booked my reservation with my American Airlines Citi card.

First my flight was delayed cause g a missed connection and not arriving at hotel.

But most importantly I only stayed 2 times at hotel but was charged 3x. I’ve called disputed my stay paying 2x for 9/24 at Holiday inn express and suites south fork blvd Idaho falls Idaho. I spoke with melody, Megan and debra. All can see if but are waiting for Citi virtual cc to give the credit. Sounds like passing the buck to me.

I have been on-line and on phone for over an hour trying to see if I can get help with Citi bank flex plan and seems no one can help me. That has of Oct 27th I will have a payment of almost $700 due. What I was trying to do was either see if I could modify payment or cancel and just pay more like $300 a month this is towards a balance of under $5000 and I have a high credit score. I am very upset that I am told I am locked in with no alternatives. Michelle Straub

In July 2021 I used my card to buy a flight ticket when in Central African Republic and it didn't went through and a few weeks letter I tried to use my card in a ATM machine in Ouagadougou, Burkina Faso and it was blocked. As I left the US I tried by call, chats to get it fixed but it didn't until my card expired. Yesterday I got a message that my account will be inactive soon. I can't access my online profile to read that message because the number on file is no longer accurate. I tried to book an online video appointement but it's not possible.

Went to the CitiBank near me to request past bank statements. The woman who helped me explained that I could not get a copy there since my account was closed and that she would put in a request for me and I would receive it by email. Gave me a password and assured to me that everything would fine. They sent me the wrong statements. So I called the number that was provided and the guy said I had to go into the bank to get the statements. Which I already did and was told I can't get them in the bank. The guy was rude and wouldn't get me a supervisor. I hate talking to a machine.

I have found the "Know Your Customer" inquirees of these past few weeks to be not only intrusive but not efficient. On a checking acct that my wife and I have had for about 50 years...she is getting personal questions and then is requested to give her full SSN, account number(s) with Citi and images of ID documents.

We have complied with these and transnitted information, but today had a long phone encounter with a rep from KYC unit where the person desired more information and was rude, not helpful and kept repeating her questions without listening to us as if we were idiots.

Tried calling the unit back to speak with someone else and after 5 attempts and being in phone queue 15 min+ each time, we gave up.

Honestly, we are seriously considering terminating our banling replationship with Citibank after all these many years,

your ref #: KYC-[protected]

Tom Buckridge

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