CB Banks Citibank Citi diamond preferred credit card

Citibank review: Citi diamond preferred credit card

Mary Abulencia of US

Oct 20, 2023 12:45 am EDT

Verified customer

Featured review

On 7/23/23 they closed my card when I reported it was stolen, they said that I would receive a new card and that I will get a new account I was worried since they mentioned closing it but they assured me once I receive my card I can just activate my account like normal. After a few weeks I still didn’t get my card so I reported it not arriving and asked for a card. After a few more weeks I couldn’t even look up the old acct anymore to look for an update so I messaged a customer rep on the citi app chat and they said my account was suspended since I never received any of the cards and would need to call customer service to ask for them to lift the suspension on my account but when I called they said I asked for my account to be closed and that they can’t do anything and gave me another number to call but it was not working so I went back to the chat and they assured me my account is not closed and is just suspended and to call again but when I did they just had me complete an application for reopening the account but it was rejected. I feel like its unfair that I have to keep calling for my account to be reinstated when in the first place the customer representative assured me my account being closed was temporary until wget my card.

Desired outcome: I would like for my account to be reinstated.

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info@citi.com

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Citi, 388 Greenwich Street, New York, 10013, United States

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