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Citibank Complaints 1058

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K
12:00 am EDT

Citibank Double payment and harassment!

Hi I had a hutch -citibank credit card in june 2006.The scheme offered by citibank was that, they will make the monthly payment for ones hutch postpaid connection. This payment has to be made by citibank before the due date of the Hutch bill. Later the owner of the hutch connection will pay the same outstanding to citibank.

According to this scheme,after clearing the outstanding for the month of june & august 2006 ,I had launched a request in september (before the due date of hutch bill) for closure of this scheme.The card was not closed and moreover citibank kept on making the payment to hutch from the moth of september 2006 to january 2007 without informing ME. Also Hutch and citibank both misguided with the procedure to follow for closure of account(credit card).

In the meantime since I had requested for the closure of the card, I kept on paying the bills regularly to HUTCH. Both Hutch and citibank did not inform me of the double payment which the hutch received for the consequent bills from the month of Sept 2006 to january 2007.

Now citibank are harassing me to pay the outstanding, which actually doesn't exist, as I have been regularly paying the bills to hutch till date.
Citibank and Hutch should be sued for harassing a regular and sincere customer like me>.

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Lord Shiva
US
Send a message
Dec 07, 2015 12:16 pm EST

Dear Indian Girl / Woman, Lord Shiva Will Punish Citibank, His forms are various, yet he will Give Them the Right Dose

This Citibank and other banks were Established by Stealing Gold from India by Rothschilds,

The Notorious Rothschilds or the Gold Stealers from India stole Trillions of Dollars Worth Gold of
India from Indian Kings and other places in our great great great " India " and Killed lots of Indians

With the Money from India, they created banks like Citibank, JP Morgan Etc, so don't care about them

Lodge a Complaint with the Banking Ombudsman of your city in writing along with the bills and
ask for 1 lakh Rupee compensation, Make it Public

Peace Be to You ! Enjoy My Fellow Indian Friend ! God Bless You !

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R
12:00 am EDT

Citibank Lack of professionalism and financial misconduct

Dear All,

This past one year has been one of the toughest one (financially) for me.

All this has started to happen after (what I believe) someone sitting in citibank bangalore (almost 2 yrs ago) started screwing with my account on God knows what prejudice.

They mishandled my citibank Gold credit card... that caused me a hugh loss.

They mishandled my Suvidha acount on pretext of above.

They mishandled my Suvidha Account due to Ready Credit.

and they are doing it still...

Citibank has been making unjustified withdrawals from my account on some or the other pretext.

Citibank has kept me ill informed about the transactions. They keep tinkering with the records. They provide extremely delayed and illogical explanations (or statements) in response to my detailed and specific query.

I want to file a formal complaint (consumer forum or elsewhere) regarding this and seek financial redressal from them.

Please guide me regarding the same and/or provide me with some contacts in order to effect the same.

Many Thanks

Ramgopal Zutshi

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A
12:00 am EDT

Citibank Very irresponsible bank

Hi, I am putting my suggestion rather than complaint (because If we make a complaint, atleast it get resolved after some time). If you are looking for Personal Loan then don't take from citiBank, taking Loan from citiBank is very pathetic job. Agent coming from citiBank is really very irresponsible. (For Hyderabad people-don't take loan from a person called SANTOSH)

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S
12:00 am EDT

Citibank Approved loan, cash not received

I had applied for a top-up personal loan against my existing personal loan. I gave all the required documents and the processing was done. I received a call from the personal loan verification department on Friday (06/07/07) stating that my loan has been approved and I have to pay an EMI of 1909/- on the 1st of every month starting from August, and that my amount will be credited in my bank account by Monday (09/07/07), but it has not been done till date. I called citibank customer care and after me calling them for more than 20 times, I came in contact with a person who wanted me to contact personal loan department in Hyderabad and gave me phone numbers (040-[protected] & 040-[protected]) and told me to contact person named Gopal. I called to the given number multiple times, but no one was lifting the call.

I am very frustrated with what is going on because i don't know the status of the loan and I will have to pay the EMI on date.

Thanks,
Sunil A. Santas

Account number: 501250xxxx (suvidha account)
Phone numbers: [protected], [protected]

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K
keeda1980
US
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Oct 15, 2021 12:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i think this happen to me

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M
12:00 am EDT

Citibank No security for card member

I would like to bring to everyone's notice, that though a credit card company, when making you a member and sending the card to you, mentions in their covering to sign behind the card for mutual security, it has no validity.

Every since the system of electronic swiping has come into place, no retail outlet bothers to verify your signature. All they are satisfied is if the approval is given, and the receipt is printed.

This is serious, as it encourages fraud. Anyone can sign and make purchases as signature is not verified.
I have asked Citibank this question,and till date it remain unanswered.

What I have come to know is that the retailers will get their money irrespective the fraud has been committed.

Unless the member contests that the purchase has not been made by him or her, only then perhaps the bank will take cognizance. However if one's credit card has been stolen, its very easy for the thief to make purchases as no signature verification takes place.

Signature verification should be made mandatory, and retailers etc should be held responsible too for sales they enable on credit card.

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nisan
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Mar 04, 2008 5:50 pm EST

As a former employee of Citi cardmember services, I can tell you that we would hope that you sign the back when instructed to do so (when you call to activate the card) so that should there be a fraud claim, it will help in the investigation.

Many people do not sign the card because they feel that should their signature be mastered by a thief, it will make a claim harder to prove. Stores arent supposed to accept an unsigned card, but most do, as you have said, because they have a green interest.

If you were truly that concerned, maybe a card with a photo will be better for you.

If it helps at all, just know that even though many people claim fraud, many are not fraud, just people not wanting to pay and report it stolen or lost, etc. Claims are not signed off easily, like money off a tree. They are investigated fully, and if someone on the video surveillance isnt you, I wouldnt worry about the signature, present or not. If every credit card in your history has claims on it, thats a problem. If not, thats what the buyer protection is for.

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S
12:00 am EDT

Citibank Citibank is absolutely terrible!

This is just to inform you of my customer experience with Citibank. There customer service is absolutely rude and they steal money from you informing you that you never made a payment. I have never experienced anything in my entire life, with a credit card service like Citibank. They are absolutely terrible and I hope their ratings go down.

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B
12:00 am EDT

Citibank Unacceptable behavior and business practice

This is the message I sent to Citibank, I forwarded it to Good Year as well as Conrad's, I do believe your business will suffer with continued association. Unless people take the time to follow up Good Year is the name that is smeared by this kind of service. Citibank doesn't suffer. I know I will be hesitant to do business again because of this. I will seek out another Center that does not do business with Citibank where I can get a 90 days same as cash card to use.

After approx. 5 years I returned to Good Year for car service. I last used my Good Year credit card in 2002. Tuesday 6/5 at Conrad's of Elyria Ohio Broad St. store, I had tires put on my car as well as maintenance done, I re-applied for a card only to be told I already had an account, it was re-activated and I was given an acct. number over the phone to give to Conrad's to pay for my purchases. Wed. 6/6 the number I was given was refused, again we call only to be told I need to re-apply, which I did only to be told I already had an account. We then call and speak to Brandon who apologizes. He states I can now run my card number to pay but he isn't willing to discuss the time I have devoted to Good Year now, he passes me to Whittaker, who states I will be compensated, but doesn't say how, and takes my credit card app. data a third time, states he will fix things and call us back. We waited until 1900 for a call that never came , Good Year at this point owes me for 2 hrs time ($60) and if I have to spend any more time on the phone or at Conrad's taking care of this that figure will increase. While I am happy with Conrad's service I will have to think about using them in the future because of their affiliation with Good Year and the unacceptable treatment I have gotten from Good Year. I will not spend the kind of money you are asking for service and then spend hours of my time trying to pay you. We are now on day 3, I have found out that it is not Good Year that owes me, it is Citibank. I just spoke with Lisa, who stated she was also in contact with Whittaker, stating that he tried to call back and could not get through, we were in the store until 1845 or 1850, no call. Will not discuss compensation of my time spent trying to clear up this comedy of errors. As far as I'm concerned Citi Bank owes me $60, which is approximately what 2 hrs of my time is worth. That is approximately how much time I have spent either on the phone or waiting for Citibank to return calls. I will be sharing this story with Conrad's and Good Year and suggesting that their business will be irreparably damaged by continuing any association with Citibank. This behavior and business practice is unacceptable and I will not tolerate it.

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V
12:00 am EDT

Citibank Foreclosure of the personal loan

This is related to a loan acquired by me from CITIBANK on 30 Aug 2005, and the first EMI was Debited sep 2005,I had asked for the foreclosure and gave you a months notice on 12 Feb 07 and called you on 22 March 07 for the O/S informed 31,503.26 /- and i had a DD made for the same amount and gave the request for the pickup as informed by CALL CENTER AGENT but it was not picked.

I HAVE SPOKEN TO ONE OF THE AGENTS TODAY AND SHE HAS GIVEN ME THE AGENCY'S NO [protected]-[protected] AND TOLD ME TO RING THEM AND GET THE PAYMENT PICKED.

I HAD CALLED THEM MANY TIMES AND GETTING HARASSED BY FALSE PROMISES BY CITIBANK AGENTS.

Stay way from this company!

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M
12:00 am EDT

Citibank Credit card never issued

As my card expires in October 2006, since now I haven't received my new card,and also their officer always verify my a/c and ask me to wait for more than half an hour. I have called them more than 60 times. But all vain. So now I don't trust this bank anymore.

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A
Azhar1
IN
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Dec 31, 2013 7:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am disappointed with the service which I am getting from Citibank. I received salary on my account today on 31/12 but you guys blocked 13864/- on my account because I have not paid my credit card bills but you are unaware that I have spoken to your collection guys from last 3 years and I have informed that I am not well and I need a payment plan. but no one came back to me. my email address my phone no is updated in your records. but no one called me up. and today without any information you blocked my salary. I am on medians and I need that money but why will you care but i am going to write to the CEO of Citi bank(Michael Corbat) about the services I am getting from Citibank . I know he will understand my issue. I want my money to be unblocked and I want some payment assistance if you can’t do anything I will take legal action because it is my money which you have stopped without and information. I will give this information to new York times and to Indian newspapers as well. My wife works in New York times.
name azhar
[protected]
new delhi

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krishnakumarkr
IN
Send a message
Jan 24, 2009 11:10 pm EST

I have a horrible tale to say about Citi bank...They have the most careless customer care people in their team. I had availed a credit card some time back and took a loan on the card. After some time i wanted to foreclose the loan, so they gave me closure quatation for arriving at the final amount. I had prepared a cheque and submitted, but for 10 days the cheque had not come for clearence in my a/c. i repeadly asked can i come to any of the branhces to close the a/c, they clearly told me its not possible and drop the cheque in ATM. Now these idiots are so cunning they kept my cheque on hold until my due date which was 8 days after i had dropped the cheque in in the drop box...clear sign of cheating people to make unhealthy money. The normal money lender goondas are better than these guys if we have to pay more in interest.

I am fed up with this issue, every month again they are sending me mails stating that i still owe them money since i have not paid their money on time.What justification do i have to prove my innoscence, when i could make a huge chunk of amount to close their card why will i create an issue for few thousands. I just dont want those banks to make that kind of money and blow their belly out.

If anyone of the same case and over come this situation please do let me know how this can be handeled. i dont want these banks to cheat common man like this.

My name is Krishna kumar and mail id is krishnakumarkr@rediffmail.com also call me on [protected].

please do help me in this issue.
Regards,
Krishna.

K
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Kapilesh
Send a message
Nov 21, 2008 9:58 am EST

To,
The Customer Care
Citibank UAE

Sub Miss-commitment by Citi officer and Citibank

Sir,

I Kapilesh Choudhary holder of your card since 2005 have a serious complaint about one of your supervisor Charry Delacroz working in Customer service dept as supervisor in Dubai branch, who promised me on 16th nov 08 that she will going to reverse my Finance charges ones I pay amount of aed 720/- I paid more than aed 12000/- its more then 5 working days that nothing is reversed and over and above when ever I call phone banking to check the status of my reversal charges Officer saying that nothing is updated in system regarding such matter. My last call made to zahid today 21/nov/08 he gave me ref no of my complaint which I made today against Charry that is [protected]. According to Charry she is still investigating the matter and awaiting for approval which I guess was told by her only on 16th that amount will get reversed immediately after my payment, then I don’t understand what investigation she was doing.

Secondly your bank has charged me finance charges because of your bank Technical Issue due to change in my billing cycle, which was not my fault. But still I was agreeing to pay the charges and my min due.

Third citi bank says that if customer will deposit any amount in UAE exchange before 4pm then the amount will get credit by next day. I did my credit card payment on 19/nov/08 at Deira UAE exchange around 10 am and till 20/nov/08 evening money is not credited in my a/c. There was one transaction to be done on 20/nov/08 which I have informed you phone banking 1 week before. Because money is not credit in my a/c and my transaction got Declined to Vender in UK for which I loose my Image and I got penalty of £ 500 ( pounds)

I loose my money because of wrong commitment given by Citibank that money will get credited by next day. Its really very bad experience I got from Citibank in my life, I want immediate action to be taken on this issue or else I will escalate this issue in Press and media and talk about the bad service given my citi officer and wrong commitment given to customer.

Regards
Kapilesh
[protected]

S
S
S Kannan
Send a message
Oct 19, 2008 2:06 am EDT

Please change my statement mailing address

S Kannan,
House No.6,
Nandavanam 'D' Street,
Jogupalaya,
Halasuru,
Bangalore Pin-560008.

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rajdeo roy
Send a message
Oct 09, 2008 8:10 pm EDT

I did not received credit card statement for the month of September 2008 (Date.-14/08/2008. to 13/09/2008.) againest card No;--[protected]. Please send me statement by corrier. Address;---RZ-2-A-260/1. Jagdamba Vihar. West Sagar Pur. Near M.C.D. Primary School. New Delhi.--110046. Ph. No;-011-[protected]. Mobile No;-[protected].

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Upendra
Send a message
Aug 22, 2008 12:34 am EDT

Hi,

I got a message on July 16th regarding my credit card that my application reference no is [protected] and i will get my card in next 21 days. Can you please let me know the status of my card or let me know when can i get it.

Rgds
Upendra
Contact no - [protected]

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Himadri Mookherjee
Send a message
Aug 13, 2008 2:41 am EDT

i have lost my adon card, which is gifted to my doughter, MRS. Tanwi Priggi, whose a/c is with you. Adon card holder Chhaya mookherjee, please stop operation. thank you Chhaya Mookherjee

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DR N G NIKUMBH
Send a message
Jul 12, 2008 10:15 am EDT

DEAR SIR,

REF: LOAN NO NIL-B02-3227338 OF MR N G NIKUMBH

AS PER YR STATMENT OF ACCOUNTS THE BAL O/STANDING IS RS. 14647.67 AS ON 31/03/2008 . WHEREAS YOU HAVE DEBITED MY SAVING A/CS THROUGH ECS FOR THE MONTH JULY 2008 RS. 4086/ PL REFUND EXCESS AMOUNT OF RS. 1696.33 AT EARLIEST AND ISSUE ME FINAL STATMENT OF ACCOUNT .THE CUSTOMER ID [protected].

DR N G NIKUMBH
A/1 SURYA-DARSHAN CO-OP HSG SOCIETY,
ARUNODAYA NAGAR, V S MARG, MULUND EAST
MUMBAI- 400 081.

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Vishal H Jadhav
Send a message
Jun 17, 2008 12:54 pm EDT

Hi this is Vishal im using your's citibank a/c since a year and it's my savings a/c number # [protected].Around 04.00am I had done an online transaction to recharge an airtel prepaid mobile for Rs 350.00 instead of Rs 350.00 the transaction was done for Rs 3555.00 and was debited from my a/c.After a minute I had requested to cancle my transaction and my Ref # [protected].I calledup citiphone customer care and asked for the resolution the representative was not ready to coporate with me and told to call the airtel customer help line.Called up airtel customer help line the response was the same to call back to bank.Called up again citiphone customer care they advised me to call back in morning after 09.00am as their is no supervisor available now to solve my problem.In morning around 12.00pm I Called up again citiphone customer care the representative told as their systems were down they are not able to provide any solution now said supervisour will call back after an hour's when system will be fine.I called up again citiphone customer care around 04.00pm from your's Andheri(w) branch i was not satisfied with your service's.I just asked to revert back the money and these people were running around the bush! ultimately no solution to the problem.I am asking that if there is an error happened while transacting then why the Hell the customers has to suffer I just want my money back and I know that every thing is possible if you people really want to serve to the customer satisfaction.My experience with online banking with citibank and with their call center representatives was horrible? I am asking that you people can only become a"SERVICE PROVIDER AND NOT THE SOLUTION PROVIDER TO THE SERVICE"?.I WANT AN IMMEDIATE ACTION ON THIS AND REPLY FROM YOUR SIDE! Callback number:[protected] Email ID:vishaljadhav84@rediffmail.com

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G.V.S.Bhagavan
Send a message
Feb 03, 2008 12:26 am EST

I G.V.S.Bhagavan request you to kindly change my Address as
the below given and send my Statements of Citi Bank Card no [protected] to the new address
Thank you

Flat 101, Block - C
Jeevan Visakha Appartments
M.M.T.C.Colony
Seetammadhara
Visakhapatnam
From
G.V.S.Bhagavan

ComplaintsBoard
R
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing this email to you with regard to my Citibank Credit Card, I was sent this card without any documents & any information from my end. I did utilize this card for sometime but I never received the pin number for this card & nor did I receive the statements on time. I have already asked them to send their person & collect the payment but they are...

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E
12:00 am EDT

Citibank AT&T universal credit card is a rip off!

10 % back as a statement credit on purchases at department, discount and apparel stores until 12/31/06. (up to $100.00). This was the offer sent to me by AT&T Universal. I phoned and attempted to get a list of stores and was told there was none. Activation by me was required; this was done on 11/20/06. Purchases totaling over $1500.00 at Wal-Mart, Home Depot and Harbor Freight were charged.

As my statement date neared I sent messages on the AT&T message center inquiring about when my credit would be posted. First I was told that I was not enrolled in the program. Sent verifying information. Customer service apologized and stated that I was enrolled and stated that the credit would appear on the same statement as the purchase. Sent another message stating that I was ready to pay the statement and asking that the credit be posted. Received a nonsense response: Our records do not indicate that an online payment was successfully completed. Please try again.

At this point I started phoning and was told to call back in 48 hours, was then told to wait till next statement. Waited till next statement, called and was told by service rep that her supervisor stated that I would not receive the credit. She state that Target and JC Penny were department or discount stores but Wal-Mart, Home Depot and Harbor Freight were not. I closed this account and would advise anyone to not consider doing business with AT&T Universal or Citibank.

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P
Patti
Send a message
Apr 10, 2008 7:52 pm EDT

Citibank out and out lies to customers and then will actually say you yourself is the one lying. I had a problem with a payment. My payment account was closed on line so I could not get into my account. I was not recieving written bills from them. Finally I got ahold of them. I set up a payment agreement and my first payment I actually sent $310 dollars more than I agreed on. The next month I payed the agreed amount. One week later I recieved a call telling me I was late with my payment. I questioned them and guess what? First off they do not tape conversations. I told them to listen to the recording and I was told "Oh we do not tape all of our conversations. We may tape random for training purposes only not lawsuits." Well who ever said anything about a lawsuit? I sure didn't. Next they inform me that no agreement was ever made. The computer did not note an agreement was arrainged. When I said are you saying I am lying? I was told in no uncertain terms that no agreement was made with me. I was also informed that since there was no agreement made that my payment was late. I would have an interest rate of 29 plus percent and late fees added. Watch out for this company if you do not get something in writing from them they will proclaim you a liar, jump your interest rate and charge late fees. I also entered another agreement with them for payment and before the witch I was speaking to could say anything I was telling her what the terms would be. Now if I had not already had an agreement with them then how would I ever be able to tell her their terms. Gee I must be psychic or something.

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cj
Send a message
Mar 03, 2008 6:37 am EST

citibank is a very misleading they lie and cheat the intrest rate is too high and they don't try and help you when you fall into a situaiton they only race you to pay the bill even on weekendsa and holidays they call they have no symthany for you when you even tell them what your problem is they will not weven work out a affordable payment plan with you athey only want the max and intrest fees and late cost they are quick to take you to court and try suing that all they prefer doing this is a very nasty co, have your id in place they will claim they never called you on sundays or early morning before 8:30 they will tryto lie out the whole thing i hope we can all work together and find a way to close them i have made a complaint with the consmuer afairs about them. so let keep in mind they have citibank and there is a law which stand behind wrong...

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Gag Me
Send a message
Mar 16, 2007 7:01 am EDT

I completely agree. I've had the same problem.

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B
12:00 am EST

Citibank Annoying daily calls!

They Call almost daily. I hang up on them when I hear who it is but they call back the next day. The last # was [protected].

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Linda Cox Bireley
US
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Oct 30, 2015 1:10 pm EDT

I get the Citibank Robo calls on my work phone every day sometimes two or three times a day. I called them to tell them to stop and the person told me that many people use my phone number. I told her that makes no sense it has been my personal work number for over 18 years. I told her to remove my number NOW. She said that so many people used my number that would be impossible. WHAT? I asked her to just give me one name and she said she could not do that as it was private! I told if that was true that so many people use my phone number then they are all FRAUDS and every account should be closed. What a horrible company. I would never have an account with this company. She asked me what my name was and then said oh, your name is not on this phone number. WHAT A DUMMY!

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Khanttgh
PH
Send a message
Apr 02, 2014 10:43 pm EDT

Yes! Citibank is annoying and their agents are stupid one time i told the agent i wasnt interested and i hang up, he called me again to say im sorry he did not mean to drop the call and i told him i was the one who hung up and iended the call. He called again afterwards! They are so annoying they call like 3 times a week! One time 2 agents call me at the aame time to offer the same product thats how disorganized they are!

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Swisstoons
Royal Oak, US
Send a message
Jan 20, 2014 7:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Citi has got to be one of the dumbest companies I've ever dealt with. I had a zero balance when Citi took over my Best Buy card from HBC. And I have not used this card in perhaps three years. But about a month ago, I began receiving robocalls from Citi asking for a woman I've never heard of. When the calls kept coming, some as early as 8AM, I called Citi and told them there was no one here by that name and that they should stop calling. I also filed a complaint with the Do-Not-Call Registry. The calls did stop...for a WEEK. But this morning, they were back at it...at 8AM! And when I phoned Citi, I was told I had to call Best Buy. I have just filed a second complaint online with the Do-Not-Call Registry.

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J
12:00 am EST

Citibank Annoying unsolicited calls

This call comes from the Citibank new card accounts department. These people have called me almost daily, at 2-3 hour intervals, never leaving a message identifying who they are. They stay on the line long enough for the answering machine to make its statement and hang up 2-3 seconds afterward causing my machine to register a message. If they are going to stay on the line that long, identify their purpose in calling and maybe I might consider calling them back. All of my card accounts are in excellent standing, so I know this isn't a collection related call.

Main purpose of my posting this complaint is that no one has posted anything concerning this number so now there is some reference for others curious about who is on the other end of this number.

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12:00 am EST

Citibank Loan recovery problem

I have taken a personal loan of 2.5lakh from citi bank almost one and half years and paying all emis, I am paying emi on every 10th of the month.

Bank is asking me to pay emis on 1st by ecs where my salary credits after 3rd or 4th of every month. Due to this I have been treated as default by the citi bank and other bank. My bank record got negative. Now I want to apply for a fresh loan but I can't where I think I am not in faults.

Every month citi bankers are calling all the time and disturbing my daily routing work and due to I have been lat down by my family and neighbors. I lost my dignity.

In feb2007 bank hits emi on 7th without intimation and send a recovery man to collect the cash payment on 9th feb2007. I was deposited 16000/- on 9th feb2007 in the hsbc account as I thought 10th is ecs date. Again the same man came for cash recovery on sunday morning 8am. My sunday gone for toss again I lost my family faith. I was with my relatives on the day. Imagine what could have happen to me. I lost my image.

Beware of citi bank - mumbai, india!

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George Obinna
US
Send a message
Apr 30, 2016 11:41 am EDT

Yes agreed, after all they recruit the best brains from all over the countries IITs and IIMs to loot their own countrymen !

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indofusion
US
Send a message
Jan 12, 2011 7:43 pm EST

ciiti bank really is [censor] bank, this bank literally sucks
1st angrez came and looted our country
then [censor] bank looted their own nation
now they r comin back to loot our countrymens savings
all those who looted citibank -------way to go
this [censor] bank needs to eat dirt

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L
LVA
IN
Send a message
Nov 09, 2009 12:58 am EST

Citibank, one of the very advanced bank in technology is not able to do the following. I like their services but not some of the policies.

1. They are not able to accept personal loan monthly payment date as per customer's wish. They insist on 1st of every month and put peole and themselves under great inconvenience. If a person gets monthly pay on 3rd, how would they be able to pay the due on 1st ?

2. To pre-close the loan, they say it'll take 10 days. We have to call them over phone and tell them that we are going to pre-close. Then they will send a form and that has to be sent back for 'processing'. I see it as a way of extracting some more interest from the customers. It is very hard to believe that they can't close the loan over the counter.

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vinay121
IN
Send a message
Sep 08, 2009 10:26 am EDT

Dear I have purchased my Bike Pulsar on Dated 03.12.2007 in Fair Deal Automobile.in Dariyaganj my loan amount is completed for this month 05 Sep 2009., why we are not giving me NOC Pls tell me and send us my NOC my personal mail id
Vinaysrivastava121@hotmail.com

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Mariam John Meynert
SE
Send a message
Apr 15, 2009 4:22 am EDT

I am a Swedish citizen of Indian origin with a passportno: [protected]. I have an NRI account in Citibank Green Park or Green Park extension, New Delhi.

I want you help to locate the address of the citibank where I have my NRI account. I have misplaced my details.

Can you help?

Mariam John Meynert
Spolegatan 11, Lund Sweden
Tel :+[protected]
mobile +[protected]
e-post: mariammeynert@swipnet.se

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Amit Dubey
IN
Send a message
Feb 04, 2009 1:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hi somebody has been collected my documnets but i dont get any call yet
so please let me know wat i should do
Amit Dubey
Mumbai

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vishal changani
Send a message
Oct 29, 2008 4:26 am EDT

I WANT TO OPEN AN NRE ACCOUNT GET E DETAIL OF IT .EMAIL ME OR PLEASE CALL ME AT [protected]. ITS URGENT TO ME

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J B sonawane
Send a message
Oct 16, 2008 5:23 am EDT

please furnish certificate of principle and interest recovered and to be recovered from April 2008 to March 2009 on my residence address. Loan no 210513 refernce no 2002337.

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mukesh pawar
Send a message
Sep 09, 2008 7:06 am EDT

Dear sir/madam,
kindly issue a statement of accounts of may personal loan a/c.from start to till date bcoz i am not getting that statement last 2 years.
Thanks & Ragards.
Mukesh P.

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j.i. patel;
Send a message
Apr 24, 2008 11:16 am EDT

dear sir...

sub : personal loan clearence certifiacte not issue to us..still

our personal loan no [protected] Mr. J.I.Patel Guj, ahmedabad has been completed inspite of could noot received p.loan clereance certificate

make a action soon
contact my mob +[protected]

reply by mobile or email

thank you..

J.I.Patel

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank Harassment practices

These are several numbers [protected], [protected], [protected], [protected], [protected]) I have received calls from Citicard as a result of a billing dispute. I have downloaded a program from Traysoft called Phone Tray Free which uses my computer modem to automatically hang up on these harassing calls after one ring. If you have a voice modem you call also have it play one of several messages available. The one I use emulates a disconnected phone. The program also logs date, time, and calling number of all calls. I offer this to allow others to fight back to these harassment practices. I also report each call to the do not call site.

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gordon
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Aug 19, 2008 2:24 pm EDT

on a payment plan with united collection bureaufor CITI CARD, bounced three checks, started paying them with WESTERN UNION, there not happy, said they will have state of Illinois Monday the 22nd to serve PAPERS, what does that mean JAIL?

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12:00 am EST
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Citibank The worst credit card company i've ever dealt with!

Okay, I had a Citibank Credit Card a couple years ago. I was behind on all of my credit cards at one time. I came into some money and called all my credit cards and wanted the payoffs for them.

All my credit cards sent me statement and I sent them the payment in...no problem...BUT CITIBANK. I sent them the payment with the statement they sent me, but about 6 months later they sent me a statement that I owed them $500. I called them to see if maybe something got messed up with my payment. The RUDE rep stated that I had agreed to a payoff with the representative, I spoke to over 6 months ago. I stated, NO, I just asked for a payoff statement be mailed to me. The RUDE rep that I spoke to this time, was not helpful and did not want to help me at all. I asked the rep to send me a copy of my statement that I mailed with my check and they said FLAT OUT NO! I asked to speak to a supervisor and that person was even ruder than the other. Basically, they will not send me a copy of the statement that I mailed with my payment to prove the total amount in the payoff. Unfortunately I didn't make a copy of my statement, but I made a copy of my check...dumb on my part. Now over the years Citibank has sent the bill to a collector and has kept increasing the amount of the money due, apparently adding interest. It's about over $3000.00 now. WOW! I never created an account online with my credit card, so I can't go online to get a copy of my statement either. I even worked with one of the collectors to see if she can work with Citibank to resolve this issue, but they won't work with her either. No statement will be mailed to anyone to prove the amount on the statement. I have written letters to the company and the President with no responses. The worst credit card company I've ever dealt with.

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Citibank No charges return

I regret to inform you that your department is charging interest, Late Payment fee, and the Service charges since last March 2006 on an amount which I have no concern or liable to pay.

I or my son had never applied for the loan. In the past I had received one call for pre-approved loan, which I had never applied. I had asked the concern officer to provide me details. Instead of providing me details you have send me the cheque, which was returned by me at your Kolkata branch. You have returned the cheque but not the charges.

When you are providing a Loan to a person, he must be given full details of the loan. Before it is sent to the person. Without giving any details how you can send the loan amount.

My son has met your office many times and he was assured that the entire amount charged by you, will be reversed. But till writing of this letter you are charging my account as usual.

I request you to withdraw your charges immediately as neither you had paid any amount nor I had received the same or ordered.

Bank details:
Citibank N A,
Mail Room, Shakti Towers,
766 Anna Salai Post Office,
Chennai - 600002

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carmen marianovich
US
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Sep 18, 2018 10:41 pm EDT

Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.

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david94124
US
Send a message
Sep 10, 2018 10:43 pm EDT

The tech support could not explain why my app has lost the deposit function.
I called several times, the problem unsolved. I prefer to do my banking in the other bank after the bad experience.

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Garland Frye
US
Send a message
Sep 11, 2018 2:37 am EDT

if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.

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Dhyrianathan
IN
Send a message
Sep 05, 2018 8:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been using this Citibank debit card since 2011 and tonight I suddenly heard few beeps in my mobile and found that my debit card has been used to withdraw whatever left money in my savings account. I immediately called Citibank customer to block the card and raised a complaint . Request you to look into the complaint and fo the needful

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sammy123456
US
Send a message
Sep 04, 2018 12:57 am EDT

Today 11/25/2017 saturday went to citibank at 10:00 am to deposit check and cash, employee took check, and said cannot deposit cash of $250 because his machine is not working, he need machine to calculate $250, what kind bank is this, who canot calculate $250 doller without machine, location 176 and union tunpike, flushing newyork, 11366

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mikeson997
US
Send a message
Sep 01, 2018 5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am royal CITIbank customer since 1998. But I am thinking to switch to Chase to other bank because KYC department as Know Your Customer department.
They bug me hell and call me every month to have same questions over and over.

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E
edwardbenzigar
AE
Send a message
Sep 01, 2018 7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir,

Citi bank dose not allow Indians to open an NRI account without having a Utility Bill( i should have a flat in Dubai). This Utility bill is not a mandatory document for other bank like SBI, Axis Bank.

Why is citi bank having a special rule, when all these bank comes under RBI ?

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Garland Frye
US
Send a message
Sep 01, 2018 4:17 pm EDT

if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.

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Jae Lee
US
Send a message
Aug 15, 2018 11:21 pm EDT

the service reps are very rude.
one of them personally attacked me and called me a liar, which I really wasn't.
I was just calling to ask for a late payment fee to be waived as a courtesy.
i really don't know if that was so much to ask...

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C
carmen marianovich
US
Send a message
Sep 02, 2017 10:27 am EDT

Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.

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This complaint is regarding CitiCard's Credit Protector Processing Ctr., P.O. Box 901016, Fort Worth, Tx. [protected]. I was terminated from my position at work due to a disability. Because I was terminated I fought and received unemployment benefits. I was terminated on June 6, 2005. My unemployment benefits ran out the first week of Dec. 2005. I then went...

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About Citibank

Screenshot Citibank
Citibank is a global financial institution that provides a wide range of financial services to individuals, businesses, and governments. The bank was founded in 1812 and has since grown to become one of the largest banks in the world, with a presence in over 160 countries.

Citibank offers a variety of financial products and services, including checking and savings accounts, credit cards, loans, mortgages, and investment services. The bank also provides online banking services through its website, citibankonline.com, which allows customers to manage their accounts, pay bills, transfer funds, and access a range of other financial tools and resources.

One of the key features of Citibank's online banking platform is its user-friendly interface, which makes it easy for customers to navigate and access the information they need. The website is also designed to be secure, with advanced encryption and security protocols to protect customers' personal and financial information.

In addition to its online banking services, Citibank also offers a range of mobile banking options, including a mobile app that allows customers to access their accounts and manage their finances on the go. The app is available for both iOS and Android devices and offers a range of features, including mobile check deposit, bill pay, and account alerts.

Overall, Citibank is a trusted and reliable financial institution that offers a wide range of financial products and services to meet the needs of its customers. Its online banking platform and mobile app are designed to provide customers with convenient and secure access to their accounts, making it easy to manage their finances from anywhere, at any time.
How to file a complaint about Citibank?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

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Overview of Citibank complaint handling

Citibank reviews first appeared on Complaints Board on Jul 21, 2006. The latest review Terrible customer service when requesting credit line increase was posted on Aug 1, 2024. The latest complaint Accelerated high-yield savings account promotion with cash bonus was resolved on Aug 27, 2022. Citibank has an average consumer rating of 2 stars from 1073 reviews. Citibank has resolved 160 complaints.
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  1. Citibank Contacts

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  3. Citibank emails
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    Citi, 388 Greenwich Street, New York, 10013, United States
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    Sep 15, 2024
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Citibank is ranked 58 among 414 companies in the Banks category

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