Citibank review: Poor customer treatment! 31

I have tried some many times customer care no of Citi Bank credit card at Ahmedabad that is
079-[protected] and I have found very long procedure to reach customer care officer, even though follow almost all instruction i could not reach the customer care officer and i wastage my money.

Actually this is regarding the credit card statement that i have not received on time and i received sms on my mobile phone for due payment, but at the last moment it s very difficult to me pay due amount until and unless i confirmed the statement details.

I recently got a Citibank credit card. I lost the card and called to let the company know to cancel this. Citibank proceeded to get my information and I hung up. Five minutes later I got a call saying that I needed to be ID'd before sending out a new card. I was being treated as if this were a case of fraud (too bad they weren't as vigilant when my card really did get stolen!)

After about 15 minutes on the phone I thought the process was over.

I went out of town and upon returning had 3 voicemails from citibank calling to report suspicious activity. (This activity was in fact- my activity calling to cancel the card) I was to call them back before I could activate my new card.

I received a new card in the mail and called to activate. I was told I had to be passed on to another number because there was something wrong (potential fraud). I have now been identified 4 times and hung up telling the rep I would go to Chase who seems to give a rip about my business.

I am so furious. This is the third time I have had problems with Citibank!

I am writing this email to you with regard to my Citibank Credit Card, I was sent this card without any documents & any information from my end. I did utilize this card for sometime but I never received the pin number for this card & nor did I receive the statements on time.

I have already asked them to send their person & collect the payment but they are not interested in the same, they were doing that in past.

I don’t know what is to be done, they are always threatening the customer.

My dad was using credit cards from since last three years and he was paying handsome amount to them with markup and interest as well. Suddenly he got bankrupt and his business is already finished... the crew of city bank they are threatening him so much.three times they took me under harassment and tried to kidnap me... I really request to the authorities that take some action about that... when any body gets the credit card he also pays to the insurance as well... the benefit of the insurance can be use at the stage where is my dad is right now... I am from Pakistan on request I can give that two persons name who tried to kidnap me... thanks really.

I an getting wrong statement against loan instead of two loans four loans are shown actually two loans were rebooked & two draft charges were collected on 17.7.06 when no drafts are issued. A no of follow up of letters were made but no action, regularly getting threatening call from Kolkata office. Even they are not bothered to check their record.

I am receiving the monthly statements for my MTV & Jet Airways cards, My card nos. are [protected], [protected]. I am not getting any statement properly by monthwise or your billing generation datewise,

So kindly send me the full statement from Apr'06 to Sep'07 for both the cards.

Thanking you,

with regards,

Ayub Khan

Sorry, I am not receiving the monthly statements properly for my MTV & Jet Airways cards, My card nos. are [protected], [protected]. I am not getting any statement properly by monthwise or your billing generation datewise,

So kindly send me the full statement from Apr'06 to Sep'07 for both the cards to my email address.

Thanking you,

with regards,

Ayub Khan

i was using your citi bank credit card 2-3 years ago at that time all of your dues was paid by me. Today (29.9.2007) i received a sms on my mobile no. [protected] about a due of (citi alerts mini statement for card ********8. Total amt due is Rs. 14418/-minimum amt is due Rs. 720.90 and payment is due on 21.10.2007.
sir at that time card was destroyed by me and it was dropped in your collection box at gurudwara road, karol bagh atm.
kindly tell me why you are unneccessorily harrasing me by sendig such types of sms.
kindly clear the position on my mobile no. [protected] why you are doing such acts of harrassing the people like me.

hello i am here to ### you

Home depot credit is through Citibank, due to a misunderstanding on billing address and their neglect
in noting our new address and phone number we were charged late fees,finance charges and interest on what was to be a 12 month no interest account with Home Depot. The fee's have been paid because we did not our credit marred by this incident, but this was not to be, CITIBANK has ruined our excellent credit that we have held for over 35-40 years, my husband applied for SEARS card just to get a 10 percent discount on shoes and was refused, the manager of SEARS stated that CITIBANK ruined his credit rating as well over some late payments. We have paid for in full 5 homes, and 8 cars way before the contracts were ever due and NEVER have not paid a bill or account in full.

I got credit card. I didn't use it but I have sent minimum due of 1631.60 . I tried to call its priority center noida and gurgaon but nobody picked the call. And also no response why I must pay this amount.

Hey,

I am having Citi-bank Gold credit card from last month and I am receiving lots of abuse phone calls regarding Citi-bank Insurance and all lab lab mediclaim policies. I have told 100 time to not call, I am getting very much frustrated. Still I haven't done a single transaction using the credit card and I want to close this credit card as soon as possible.

I hope someone will get back to me.

Regards,
Chetan Sonar

Following are the numbers from where I receives these abuse calls :
+[protected] and +[protected]

Regards,
Chetan Sonar

I am using citi bank auto card since last 3 months . I haven't received even a single statement so far. I am depositing the cheque based on the expenditure I have incurred. I haven't expected such a poor customer treatment from this bank.

It is also surprise to see that the auto dealer who has processed the card also does not keep citi bank swipe machine. hence I had to pay surcharge on all transactions entered with the dealer on the citi card.

The card has many good features, but is being serviced in such way that most of the public can not avail it .Hope the bank customer service cell wake up to improve the service.

Thomas.

I've utilized credit card service of your bank. I've made recent transaction in June 2007. I cleared the payment as per your letter
by dropping the cheque within due date. But, I've been receiving the letters regarding the payment. But I need not to pay any balance. To find out the balance details I've called a number of times
to the local offices and head offices for the last two months. I'm not getting response. Every time I've to access through electronic voice, i couldn't talk to your executive officer. We dont have a proper contact address or a contact number to know the details.

Helllo this is jyothi, and i am the credit card holder of citibank. My isssue is, i did not used my card in Nov month, but i got the statement as i used my card and i need to pay around 759 rs.

May i know why this statement is generated ,even though i did not use my card.

Thank u if u give me a resonalble answer.

Date :-29/12/07

Nilesh Lopes
No- 3 Manickpur,
REMINDER 13 Behind union Bank,
Vasai Road (w)
Thane.

To,
The Manager,
Citibank P.O. Box No. 4830,
Chennai – 600 002

SUB:- NIL BALANCE FOR CREDIT CARD NO. [protected]

Sir,

I am once again reminding you that I am not using Citi Bank credit card No. [protected]. There are no dues from my side. I had repeatedly informed Citibank several times through E-mail &through written correspondence to cancel my credit card. (Enclosed my earlier letter sent to you two years back for your kind reference)

I had been using this card on the assurance that Citibank would not charge me Annual Fees or any other fees since it was free card Without any charges I have made all payments to Citibank with regard to my purchases . My last payment was for Rs. 2,680.25.( Cheque No. 699189 dtd. 11/2/2005)

I do not understand as to why I have been charged huge amount as late payment charges , service fees & other charges for payment which is not due from me.

I therefore request you to kindly cancel all these charges & send me nil balance statement as there is no amount payable to you against my purchases.

Please call me at my cell no. – [protected] or at Tel.No. [protected] (Mumbai)

Hoping to receive a favorable reply from you.

Warm regards,

Nilesh Lopes

my cardno-[protected] ,this is my citibankcard,i have fill up a petrol of Rs.1000 &after ihave not recevied statement& when i recevied the statement they r charging me Rs. 1875 i,issued a cheque of RS.1000 & cut my credit card in 4pcs.& drop in the box over the bank then i call to their call centre&tell them everything now after three to 4 monts later the ycall me on mobile no -[protected] &use abusive langage the call is fro no-[protected] now the new funda is latest bill is of RS.15262.46 .i have call them so many times but they say your case is transfer to our collection departmnt .today their advocate from patiala court says that i am issuing summons for u , if u donot paid the amount.i want help please help me

Hi Citi Bank

I M Anil Kumar My Suvidha A/C no. is [protected].
I Hv been writing you mail since around two months but i didnt get any positive response from Citibank. The issue is that i have two credit cards of Citibank, their last four digits are 6003 and 6019, bcoz due to some personal problems( my father expired two months ago ) i could not give c/card minimum amt due on time bcoz of financial crisis in my family. Instead of showing sympathy, Citibank has blocked/ debited my Suvidha A/c no.[protected] ( Rs- 6894) without my Authorisation Now when i called up citibank officers Mr Ish guleria ( floor supervisor)and Mr Brijender( floor manager) they told me that there are some standing Instructions stating that if i am unable to pay my minimum amt due for c/cards then Citibank is gonna deduct that amt from my suvidha a/c.

Is that kind of behaviour does a Citi customer should expect from CITIBANK ?

For your kind info. I have not authorised Citibank to debit that amt from my Suvidha a/c I have not signed any document regarding that. In addition to this when i was opening my suvidha a/c in feb 2007 i refused to take any c/card from citi but still citibank made it why?

Now that I M already very tensed and if something happens to me psychologically, Only Citibank will be responsible for that and thats why i m writing you this mail for my future records
For ur info i m the only person in my family who is earning right now and if citi keeps on debiting from my a/c how will i run my family

For now as my salary is gonna credited in another one day I want You to normalise my saving a/c with immediate effect and i promise to pay the amount for c/cards and if you dont then i m gonna file a police case against Citi stating that you deducted my money from my a/c without my authorisation also I may file a case of harrasment and claiming amount in reverse from CITIBANK bcoz of the torture that Citi gave me and my family

Plz take this mail very very Seriously and Revert back

Regards

Anil kumar kashyap ( [protected])

Heights - even phone calls at Ahmedabad are not received. Clearance of local cheques takes 7 days and collection calls keeps on ringing. Appologies flows from HO and systems are never in place. I have decided to part with Citibank.

### citi bank it really sucks it took my 1lac and 667 rs and showing me -1667 balance

From : SNEHAL B. PHAWDE
103, Omprasad, Manisha Nagar,
Kalwa (W) Thane-400 605

Date : 21.10.08

To,

Citibank,
Chennai

Ref : Citibank card No.[protected]

Dear Sir,

With reference to my above card number. You have charged overdue interest in the statement. The amount is Rs.809.73 which is transferred in statement of card No.[protected]. Please note that I have made all the payment against purchases on time. The statement for the month of July and August was posted to address 103, Omprasad, Manisha Nagar, Kalwa, Thane 400605 but actually is was delivered on 1st floor 203, Omprasad apt. Earlier also I have informed you the fact that the flat no.103 is on the ground floor. The statement delivered on 1st floor flat no.203 which is normally closed and I do not get statement on time.

I am holding this card for last 12 years and paid all the bill on time/regularly. I had never been in payment defaulter list. In view of this I request you to waive the overdue interest charges. I had also requested to Citibank officer, Mumbai giving details of the above facts but still no action has been taken on the matter. I again request you to waive the charges immediately. If this request is not considered I will stop using Citibank card henceforth.

Awaiting your positive reply.

Thanking you in anticipation.

Yours truly,

SNEHAL B. PHAWDE

citibank credit card has very very very very poor customer service. No proper serive over phone, They are rude. monthy statement, receipt is not clear. For every payment receipt description only ECS payment received thank you is printed. Not clear for what is the paid...

I too am VERY unhappy with Citibank right now... something needs to be done to keep them from ripping us all off like this! I had 2 cards with Citibank for more than 10 years... randomly they decided to transfer one of my cards to Bank of America. Well in the middle of trying to get my online payments switched from Citibank to Bank of America due to their choice to switch my account. Somehow the payment was posted to the one which is now Bank of American instead of the one still with Citibank. I was going nuts trying to figure out why they didnt register my payment... after I figured it out I made the additional payment - this time to the one still with Citibank (which I believe ended up being 3 days late) NOW instead of my normal $140 payment they want $650 and instead of my 6.99 interest they want me to now pay 28.99% interest for one full year to PROVE I can make my payments on time... I guess 10 years of history count for nothing. Talking to customer service is about as helpful as talking to a wall, all they do is quote that if your account is in "default" according to them. One more way for them to rip us off and they wonder why people finally get fed up and choose to default rather than have them stealing our hard earned money like this! SOMEONE NEEDS TO STOP THEM! Its worse than legalized mafia!

This company has receive millions of dollard from the government. My auto note is due on the 8th of each month. We have a five day grace period. We get a call from this company on the 9th day. One day during the 5 day grace period. I was told that our note would be late. I tape recorded the conversation with the agency. I told her that I have been ill and that I have received 5 calls today about the note.

She was up set when I told here I tape recorded the conversation. "Well I will put you down as late." Who cares? I hate this company and I wish that the government had let the doors closed on it. I would have save the tax payers millions of dollars and I would not being getting 15 calls during the grace period of the auto loan.

Hi,
This is Har[censored] and I have a big issue with the Citi Bank as my card was stolen and I have already informed the same to the Customer care, my outstanding was 28, 032 for which they have not given me appropriate answer. I have called your customer care a lot regarding the same and they always advised that I have to the Pay the Money as this has done by me, can u judge that what problem I am holding, I receive many call from Citi bank on daly basis which effect my work a lot.
My card lat digit is 9026.

Could you please resolve this problem ASAP, so that I can have good relation with the Bank.

You can e-mail or get in touch with me at leoharsh123@gmail.com

Thanks
Har[censored]

chase issued a complaint to me sending to an old address. I never received or used, but the 75.00 annual fee kicked in sending the account to be closed and reported on my credit report. Chase admits it did this but would not give me letter for my lender but insists up to 90 days for them to correct. No regard for my situation at all!

So...yeah...complaining to this isn't really doing much. Your are all still tools. Word to your Mom.

Warm Regards, Dale.

Cheers!

Hi,
I have been applying for personal loans in various banks for my emergency purpose, but I have been hearing from the bank that I applied that my application is rejected. Most of the banks do not say the reason, but I heard from couple of banks that there is a CIBIL record, that I have an outstanding payment of 2.5 lacs that I need to clear for credit cards. They said, they do not have the Bank details of the same. This was a shocking news for me, as I DO NOT have any such huge outstanding amount from my credit card that I hold. One fine day, 6-8months, before, I got a call from CITIBANK and there was a collection person from the bank at my door step, saying that I have 2.5lacs outstanding amount and I need to pay them immediately. I was shocked to hear this, as I DO NOT HOLD any citibank cards. They have all my information correctly (My name, address, phone numbers, work details). I hold only ICICI Credit Card, where I have 90K, that I have been paying monthly minimum amount regularly.

Please help me in getting out of this issue, as this is projected as a black mark in my banking history and all my loans application will go a rejection if I need to apply in the future.

Request your sincere suggestion and help in this regard.

Thanks
Shankar V

WTF.. Citibank sucks. My email address is not mentioned correctly there. I don't get my bill statements at the address and when I call customer care, always computerised pickup and then disconnects.
Dear Sir/Madam,

When your customer care call is paid then why the hell any executive doesn't pick up ? I am wasting my money on telephone call to listen your computerised tape ?
I had a good impression of Citibahnk earlier but now I know how cheap they are. Cancel my card you ###s.
Email address, you wrongly mentioned, and in address you never send bills. How the hell I will get to know my billing amount and statement. And your customer care, why you make others fool ? Just say clearly "This is our another way to fool you and earn money".

Application Ref.No : [protected]
Dear Sir

I am applied to Credit Card on 17th of Oct 2011 still I am not received Credit Card i called to Help Line its under Process & Your Documents are not Received my Contact# is [protected]

Regards
Naresh S