Citibank
Reviews and Complaints

They reduced my wife's credit line so that when she paid her Average of $60 per month her credit line would have been over the limit becuase not only did they reduce her credit line they increased her finance charge by 37% so now instead of 10% she had 47% interest rate! THAT SHOULD BE AGAINST THE LAW! If she had not noticed the change they could have also increased her interest rate by another 17% because now she would have been over the limit!

I called them up, because I am an authorized user to pay on the account! and believe me kept telling each person on the line, NOPE I want to speak with your LEGAL Department, I am sueing your company! after about the 9th person who claimed to be a supervisor. I got the legal department and inform them that if they did not reverse the % rate and increase my wife line of credit back to it's orgainal amount I was going to file a claim against them for increasing % and decreasing amount without customer notification, per thier agreement which we still had on file and I read it to the person from the legal department. They agreed it was out of their plan agreement with my wife. I also informed them they were beging recorded. They corrected the % and credit limit.

It's sad after over 10 years with them they would do something so shady with thier customers. I informed them that we were paying off my wife's account and closing it.

It's no wonder they need help. What goes around comes around.

Citi bank Card people are the B*******

I use online bill pay for my citicard, but for the same reasons; late statements, but most importantly, I do not trust ANY processing center to properly post my payment. Mistakes happen often because it is done by machines.

If you are able to pay online, I highly recommend it.

I have also had bitter experience of worst collection procedure of CITI BAND Cards services. I had given a cheque of Rs.2000 in payment of dues against my Credit Card.

The Cheque was payable at Mumbai Service Branch of State Bank of Indore. I got shocked when I saw that the said cheque was shown as dishonoured in my credit card's statement. I enquired on phone and also sent e-mail to know the reason of return / dishonour of the cheque. This was a surprising instance because ACTUALLY THE CHEQUE WAS NOT PRESENTED FOR PAYMENT TO THE PAYING BRANCH. After 10-15 days their Head of Customer Care replied that reason of dishonour was - "NOT DRAWN ON US". I requested them to present the cheque again and instructed them to be careful to present the cheque to the correct bank. They have not done so and the cheque was again shown as dishonoured in my next statement. I asked them about the banker who had returned the cheque. Again after a gap of 10-15 days, they sent me ( by e-mail) the copy (image) of Cheque Returning Memo.

After viewing that "Return Memo" I did not get angry but Laughed at CITI BANK's Foolish collection unit. The Return Memo was sent by State Bank Of Mysore..!

The CHEQUE PAYABLE AT STATE BANK OF INDORE WAS FOOLISHLY & CARELESSLY SENT (TWICE) TO STATE BANK OF MYSORE.

I would quote one more bitter experience in my next message.

I have faced the exact same situation... no statements sent and then calls from their collections department at 7 in the morning and 10 at night. I finally got fed up and wrote to their Customer Service ombudsman. Got incorrect late payment and interest charges (over rs. 1800/-) reversed and finally got my card cancelled after receiving email confirmation from Citibank that all dues had been cleared.

The collections dept. is the worst I have ever dealt with. When I told them that I hadn't been receiving the statements I was told, "Sir it's your duty to ask for the statement if you haven't received it."

Pathetic.

This is what happened to me. I paid last April 2018, and it was me who decided to settle my obligations. The collection agency was GCCS and Associates Corp. and was able to talk to a certain Joan Barcebal. We have reached an agreement for the amount that I should be paying which I did on April 2018. After, she told me to wait for the certificate of full payment. After a month that I did not received any letter from them, I made follow-ups but has not responded to any. I called Ms. Barcebal several times but kept on telling me that to call back. When I call their office, I am always told that Joan is either sick or not around. I asked if there is anyone who can assist me, but said there was none. So I asked for the boss of Joan, it was Atty. Winston Hipe who I am trying to reach out to now.

Btw, its November 2018 now and its almost 7 months.

I dont know who to assist me on this so I emailed CCAP and BSP, I just hope that they will respond to this accordingly.

On 12/1/06 all my accounts were drained of funds. The Banch Manager told me to call customer service to file a report. Report process took longer than allowed by citibank they will not review any of the problems I address because their system 'only will go back 60 days'. 60 day dispute period is unreasonable as instructions and requirements are almost impossible to comply with. Filing a dispute was a mute point by the time I was able to meet with a branch manager or until I was able to obtain correct information by a telephonic customer service representative.

When I discovered that my three accounts were drained of all funds, I immediately went to a manager. I was informed, I was responsible for finding the missing monies. Once I 'found' my money, they would review the information and get back to me not sooner than 90 days. A 60 day limit was imposed to obtain the information. Only the bank has authority to review it's records as it is confidential information. No crisis resolution department was available to assist me. Over $20k were missing and never returned to me as there was no investigation.

I requested a review of my entire banking history, at a charge of $2.00 a statement. (Several bank personnel, in the branch and customer service recommended the shredding of all statements to prevent ID theft; the information was to be accessible online or through the branch. I was not informed of the $2 fee assessable to each statement.) I did ask for 10 years of statements from all of my accounts. Months later, I was informed that MY SIGNATURE CARD AND 6 1/2 YEARS OF BANKING INFORMATION WAS LOST.

The available statements revealed a pattern of thousands of dollars over the course of the years that were deducted from my accounts 'erroneously'. There were two $150.00 charges for two bounced checks that I never wrote, nor did the checks exist. When paying bills on line, dozens of times the money was debited from my account and not given to the debtor. Resulting in late charges and the amount I specified to pay was debited from my account twice. The problem lied in the 5 second limit to input information into the online banking process.

Demographic information on my account was changed several times. I did not receive statements for three month periods and when I did begin to receive statements I found several thousand dollars missing again. All the demographics were changed on personal accounts---statements addressed to my spouse, and we were and are currently involved in divorce proceedings. The manager of the branch told me that they don't check ID to change an address and it can be done at the branch or on the phone. At this time-----they had no signature card to compare a signature with as it was lost when they moved my files, and they went to another country. I have been unable to have any of these issues resolved as the 60 days had already passed.

To date I have been unable to find any recourse. I worked on this diligently for several months because Identity theft ensued at the same time involving all my creditors, virtually anything involving my money and credit. I spent hours a day for months. Subsequently all my affairs required crisis resolution, I became very ill and have been for over a year.

Dear Sir,
Regards,
I have received following email :-
On Mon, 6/27/11, MR TONY WILLIAMS wrote:

From: MR TONY WILLIAMS
Subject: ATTENTION
To:
Date: Monday, June 27, 2011, 1:55 PM

Attention:

Sir/Madam,

Sorry to bother you, I know we haven't spoken or corresponded with each
other before but I'm currently looking for someone trustworthy to work
with me on a little project.
My name is tony Williams; I'm originally from South Africa but now living
here in London. I moved here to work with the Citi Bank in London as
a Senior Account Manager in the audit department. I have put in sixteen
years banking service with the bank.

The reason for my email is that myself and a colleague recently discovered
a fix deposit account which was opened with a large sum of money in 2005,
since then
there has been no activity on the account and all the contact details we
have for the customer appear to be out of date. With the interest which
has built up over the last few years, the balance of the account is now
Forty Five Million Nine Hundred Thousand Pounds Sterling’s [£45.9m.]
On discovery of this fix deposit information, we removed all the details
and the customers file from the administrative department of the bank and
the details were also detected from the central computer system file of
the bank.
It is safe to submit fresh application on your name as the next of kin and
a beneficiary of the fund to the bank if our request for partnership on
the claim of the fund is acceptable by you.

we are currently solicitating a foreigner that would be presented to the
bank as the next of kin to the deaceased client.using a third party who
will take the place of the deceased next of kin and that's where you come
in, of course if you are interested.
We'll do all the release approval paper work on your behalf at the bank
and be assured that the process is 100% risk free for the three of us. We
have access to the death certificate and we’ would be able to procure any
other Legal documents through the assistance of an attorney that we would
engage on your name for this process and other related forms and documents
that will be required.
It is pertinent to let you know clearly that your co-operation acting as
the beneficiary in this business is highly required while i as an insider
in the bank will be passing to you the information needed. I will send to
you a text Application letter for claim of inheritance fund.

Be informed that as soon as the said fund is processed and approved for
release, my bank will wired the fund into your designated bank account via
her overseas corresponding bank within 48-72 hours. After you confirmed
the fund in your account; then i will come over to your country for my
share possibly invests with some part of my share which you will advise me
later.

Please Endeavour to keep this business out of open discussion because it
is strictly confidential between me and you only. If there is anything
that is not clear to you do ask me so that I will clarify you rather than
discussing it with someone that is not involved for our security reason.

Include your full name and address, your private phone number, your
profession and your Age. As soon as i receive this information from you I
will send to you the text application letter to enable us start the
processing of the fund immediately.
Looking forward hearing from you,

Again, sorry for intruding in your email, if you are interested then get
back to us.
Regards,
Dr, tony Williams.
Tony _Williams@london.com

Respected Sir,
Myself is Paras Ram Jala from India. In this very context, I would like to make it crystal clear that Mr. MR Toni Smith, Late husband of Mrs. Rosemary Smith (recently died) has deposited a sum of $6.5 million (SIX POINT FIVE MILLION DOLLARS) with your bank, who died in the year 2005 and her wife i.e. Mrs. Rosemary Smith was the sole beneficiary of the aforesaid fund. It is pertinent to mention here that Mrs. Rosemary Smith has issued a letter of authority in my favour while appointing me her as a sole beneficiary and to perform her last wishes of using this fund for the poor people suffering from different kind of disease so also use this money to fund churches, orphanages and widows propagating the word of God and to ensure that the house of God is maintained. Therefore, with the inspiration of God her kind heart chosen me for this kind act so that the great souls of her and her husband may be blessed with the heavenly pleasures by helping the poor fellows. It is further make clear that since my friend Mrs. Rosemary Smith was suffering from cancer of lungs and was hospitalised in Royal Hospital in Grece Athens, had wrote me some letters of authorisation but since I have not receiving any reply of my emails for the last many days, I am sure that my friend has passed away. Recently, I had received the above email from one MR TONY WILLIAMS saying himself to be a Senior Account Manager in Audit Department at Citi Bank, London. On receiving this e-mail, firstly I suspected but since MR TONY WILLIAMS introduced himself as a Bank Officer, I under the bonafide impression sent the required informations like full name, address, age and profession etc. But since then I have received no positive response, then it struck in mind that the said mail may be forged one and may be sent to me for collecting the information forgedly. Therefore, I am writting to your goodself to help me for the sake of God that no wrong person be produced in my place to receive the claim by anybody else with the connievance of such Bank Officer who are not only corrupt but a blot on the entire humanity that merely for their selfishness, they are even dare to do illegal act which in no way can be said to be justified in the interest of justice and in the interest of public at large. I therefore, vehemently praying your goodself to please investigate the entire matter at your level personally and ensure that no wrong or unauthorised person can able to receive the claim. I further reiterate that I am the sole claimant of the entire amount. I have all the valid and documentary proof including emails sent to me by Rosemary Smith before her death and I am always ready to produce the same as and when required by Bank authorities. Please advise me that what step I have to take right now because I am from India and want to act in accordance with the last wishes of Mrs. Rosemary Smith and her the great soul of her husband MR Toni Smith. Thanking you Sir,
With Regards,
Paras Ram Jala,
Jodhpur (Rajasthan)(India)
prjala@yahoo.com

Citibank
www.citibank.com

This is to lodge a complaint against Citibank Credit Cards section. They have been constantly harasing my father Mr K R Kutty by sending SMS and phone calls asking for a payment of a card that doesn't even exist! According to them, my father has a card numbered xxxxxxxxxx6015 with an outstanding amount of Rs 6141. However, my father is in possession of no such card and they havent been able to provide proof of any such card existing.. I have had the worst experience with Citbank Credit Cards.

I am hoping no one will ever use them. I hope this matter will be taken seriously as it's a case of sheer harassment.

I received an email from what is supposed to be Citibank International New York. The email suggests that they have funds for me to the sum of $14, 300, 000.00 USD dollars. They are asking for the following personal information:

1) Your Full Name:
2) Your Full Address:
3) Your Contact Telephone and Fax No:
3) Your Profession, Age and Marital Status:
4) Any Valid Form of Your Identification/Driven License:
5) Bank Name:
6) Bank Address:
7) Account Name:
8) Account Number:
9) Swift Code:
10) Routing Number:

I've asked them to stop sending me emails, but I get 2-3 per week. In all good conscience, I know that they are a fraud, but I felt the need to file a complainr so that other hard working individuals don't fall into their trap.

Citibank
CITIBANK INTERNATIONAL PLC
332 OXFIRD STREET
LONDON, W1C 1JF. UNITED KINGDOM

ATTN:SHAH ZAKI UR REHMAN

We the authoritative board and management of Citibank plc UK, hereby acknowledge the good receipt of your vital information and bank account details in fulfillment of your fund payment requirement. The United Nations Organization in conjunction with other concerned world bodies has mandated us to effect your fund transfer immediately without delay.

Now your new Payment, United nations Approval No; UN5685P, White House Approved No: WH44CV, Reference No.-[protected], Allocation No: 674632 Password No: 339331, Pin Code No: 55674 and your Certificate of Merit Payment No: 103, Released Code No: 0763; Immediate Citibank Telex confirmation No: -1114433; Secret Code No: XXTN013, Having received these vital payment number, therefore You are qualified now to received and confirm Your payment with the United Nation immediately within the next 72hours.

Right now your account information has been computed into our kit wire transfer system and your transfer has been subsequently effected today been the 14th day of OCT, 2013 en-root the Citibank of New York, U.S.A. This is part of the policy initiated by the U.N.O and other concerned bodies to eliminate and avoid every possible bureaucratic bottleneck and red-tapism that may arise to delay the timely reflection of your transferred fund into your nominated bank account.

Right now we have wired your fund via our corresponding Bank In New York, your fund wired to your bank account, as provided by you. Your fund currently valued at $8.3million has left our banking vault en-root the Citibank of New York Escrow Account, for final credit to your account.

In line with the set procedures, you are required to pay for the fund transfer processing and handling charges $1, 570 before your fund transfer mandate can be released into your bank account as computed into our data base computer kit wire transfer system.

You are hereby directed to contact the (IMF) Director (REV KENNETH BROWN ) EMAIL: rev.kennethbrownimfnewyorkr@yahoo.com.hk in New York for more information and confirmation on the status of your transferred fund in New York. Until you pay this mandatory handling and processing fee $1, 570, your fund will not be finally credited into your bank account.

Due to our tight occupancy and limited inventory regarding the timely remittance of fund before the mandated closing date of payment, your urgent attention in consideration of the above demonstrated fact and your timely co-operation is highly anticipated in order to conclude the final crediting of your fund into your nominated bank account on time.

Your transfer schedule is programmed to be effected and completed within 72 banking hours (three official working days), this means that your fund will definitely reflect in your bank account as programmed by Citibank of London as long as you meet up with your obligation to us within a realistic time period.

Kindly view the attachment for the transfer TELEX COPY and the REMITTANCE SLIP, which you will take to your bank for transfer confirmation of your money in your bank account. This will only be possible after 72 hours following the receipt of your handling and processing charge fee $1, 570 payment and final credit by Citibank of New York into your bank.

Based on this you are instructed to send this mandatory fee via western union money transfer system as soon as possible.

HERE IS THE WESTERN UNION INFORMATION FOR $1, 570

RECEIVER NAME :LYNDA GUMASKAS
ADDRESS:PO BOX 943161 SIMI VALLEY, CALIF.93094 USA
AMOUNT:$1, 570
MTCN:...

However, the principle of deduction from the source does not really exist on this mode of payment.
***************************************************************

Note: You are advised not to take the relative transfer proof document to your bank yet, until your transfer processing is concluded. This is after you must have sent the handling and processing fee $1, 570, and Citibank completing your fund transfer mandate. This instruction is imperative because your fund is yet to be finally credited into your account. It will be concluded and confirmed to you after the payment of the handling/processing charges, $1, 570 is paid by you.

Due to the high rate of fraud around the global, we want to re-build our new website, therefore we are using our alternative email pending the time we will finish two days.
****************************************************************

We deeply appreciate your understanding and timely co-operation.

Yours faithfully,

Mr. SCOTT PETERS
(Official appointee for the payment)
Office Line/Direct Tel No +[protected]

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I worked for a hospital as the investor of my retirement benefits violated my rights underling the violation age act. I contacted numerous Attornies as this person cost me my family life as my complaint was ignored, pleading for my funds I I require housing food and resi ume to my private life. The Attorney also violated my rights, He stated he was representing me and refuse to represent me. My legal issue was of mutiple legal issue as this party violated my housing right. This person as I viewed publicly subjeected me to public intimidation as I was threatened to suggest this person was a law enforcement party that I refuse to adhere to advances nor welcomed. After filed complaint began invesitgated. I was contacted by the settlement services of Citi Bank UK. They notifed me of my assets they were contacting me to release my funds through this litigation conflict.
I have been waiting for my funds as I want to move into my new home in Indiana. The parties still has not respected me and give me my funds. I filed several complaints against Radio stations television network as they have no right to mistreat me. I was called excessively by [protected]. In my complied complaints Filed I specifed I wanted this indivduals to stop calling me as thier contact is unlawful and I do not want them to call my cellular number, I filed a news tip, I contacted the FBI, I contacted the state police and filed FTC complaint this person will not stop harassing me. This is nor my family or any party I want any parts of. I filed a incomptency complaint, harassment an aggrivated telephone harassment complaint. A cvili federal complaint and a civilian federal complaint has been filed as I am the plaintiff. I want his person to face prison execution for the infrigement of thier deliberate hatred and mistreatment unalwful as I encountered as a citizen. I have filed a immigration complaint

Chelsea r hokes was at the atms swipe her rushcard for 600. 00 to pay her rent for som strange reson when trying to reach an rep the claim tha t their were an another with draw chelsea check her account mcdondalds and 5. 00 transfer to anther rushcard account it still doesnt say where the 7765. 50 is

It has become not possible to pass through the payment gateway for Indian railways ticket booking with my CitiBank VISA card for last 6/7 months. Request look into it urgently.

I received a collections call from Citibank for my Sears card. When talking to them, they informed me I had three months of late charges, which I didn't understand since I had never gotten a statement from them. I had remembered buying something in October and when I had not received any statement sent $17 in but appearently it was late so a late charge. Then they kept charging me late charges. I again used my card, which to my knowledge had nothing on it and never got a statement until I got this phone call. I was told when I can bring it to a current state, they will remove all the late fees. I call today, but they want me to pay more than I really owe, so that when they remove the late fee, they will owe me around $20. But now they are saying they will not remove the late fees because it is my fault that they had the wrong email address to send the statements to. Weird thing is, when I gave the lady my correct and only email address I've used over the last 10 years, it did not go to spam but directly into my inbox. Yet, the fact they had the wrong address is still my fault. I have refused to pay late fees, but they won't take the $23 for merchandise I do owe, because it's less than the due amount. All I want to do is pay the $23 and then cancel this card and never use Citibank for anything again. I finally made them send this to escallations because they kept telling me it was my problem. When did the customer end up being to blame for their mistakes is what I want to know.

Just to clarify,the above complaint is about the THE CHECKERS HOTEL in CHENNAI, INDIA.

For Citibank in USA, California, Alhambra branch: customer service sucks

The customer service rep or supervisor, Winnie Tang, she is very unhelpful, mean, rough and rude. She has a [censor]y and a real realistic personality. I have to go to other branch for help as whatever she helped me was nothing. After other customer service representative from other branch helped me, I realized that she purposely delay or ignore my request for no reason. Whatever she is doing to Citibank customers, it's actually ruining the image of the company, Citibank.

This is not first time i submited my complaint. I saw at my statement and what is ALLZ-SAVE A/C NO. [protected]?, I also have cantact Alliaz Ins. but thier not replace. so i do not PAY RM 224.00...

for Citibank Singapore,

i was called up several time to the citibank singapore hotline to make a cancellation on one of my credit card. 1st teller told me to wait for 3 to 5 working days for the cancellation department's staff to get back to me, and 2nd teller asked me to wait for 48hrs and promised me that i will received call soonest. Now, after 2 weeks plus later, i still await someone from citibank to reply me.

Appy a new card able been done within a week but why take so long for terminal a credit card. my hp no. [protected], thanks.

i have a fresh card of citybank .card number is [protected].and first time i purchase of ruppes 259261.and after then i have paid 250000 ruppes by dd and one cheque of ruppe 13000.before 7 days of payment due date.after then again n again i given him comformation for this but they said me we have not found any cheque of ruppes 13000.and cheque number is 369410..after then they charged on me full interset on full amount .so i can"t understand that why can they charged on me because it"s not my responsbility of cheque...and how can they charged interested on full payment because i have paid already 250000 by dd before due date ... n i call on custumer care but they never give me full answer n one time they tell me it will be refund u but it"s not happen so kindly i request u solve this matter ...phone number is [protected] ...thanks

IALWAYS PAY MY SEARS CITICARD ONLINE. I AM NEVER LATE.. I DO HAVE A LOT OF CHARGES ON IT BUT ALWAYS PAY IN A TIELY MANNER. IN FACT MY INTEREST RATE IS ABOUT 14.9 % WHICHIS OK .. LAST WEEK I LOOKED ON LINE AND MY AVAILABLE CREDIT WAS (ZERO). I CALLED TO SEE IF THEIR WAS A PROBLEM WITH THE ONLINE SITE.. NO.. I WAS TOLD MY ACCOUNT WAS CLOED BY THEM.. OUT OT THE BLUE, IT HAD BEEN CLOED FOR A MONTH.. THEY DID EVEN NOTIFY ME. I GOT A LETTER YESTERDAY TELLING ME THAT MY CREDIT SCORE WAS TOO LOW ..IT IS 720.. THEY HAD SO MANY REASONS TO CLOSE MY ACCOUNT, , NONE OF THIS MAKES ANY SENSE ANDTHE PEOPLE ON THE PHONE ARE JUST A BUNCH OF IDIOTS. I BELIEVE THEIRFINANCIAL MESS IS CAUSING THEM TO TAKE IT OUT ON THE CONSUMER. AFTERALL WHY SHOULD THEY HAVE TO PAY THEIR BILLS WHEN THEY CAN BE BAILED OUT BY SOMEONE ELSE. I HOPE ALL THE BANKS GO DOWN IN FLAMES.. NOW SINCE THEY CLOSED MY ACCOUNT WHRE'S MY INCENTIVE TO PAY THEM AT ALL. I DID NOTHING WRONG IN THE FIRST PLACE TO BE TREATED LIKE THIS . ANYONE ELSE HAVE THIS HAPPEN TO THEM?

A/C name: A.JOHNSON
A/C no:[protected]
Account Type: Suvidha Savings
Cheque number:015812-city bank
Amount: Rs15, 726
Deposited at DOMBIVLI EAST ATM -center

This amount has been debited by Citibank with out any reason and information to me.

Please help me to trace this money and let me know

hi i just opened a salary acc. with citi bank...but i am not able to sign up for the acc. the info. provided in the packet is not accepted online n causing a hell lot of problem to me.can u please help me with this.
Thank You
Manish

Perhaps cash has been withdrawn fron the employee's account without her knowledge because of identity theft. Perhaps the representative of her employer should refrain from providing the employee full name, account numbers, reference numbers, and other detailed information on the world wide web. The theft could be internal to Citi Financial. But, this display of information on the world wide web could certainly be colllected by numerous identity thieves world wide (emphasis). The ignorance and ineptitude is no longer funny. It is increasingly not even noticed.

Similar problem happened with me. I was thrusted upon this ### unwanted "Good Health" policy which I never wanted in the first place and after that I have been sent multiple bills which now amount to more than Rs 7000, even though I have never used my card for anything! I have writted mails to them to cancel my card but they repetedly refuse to accept that I never asked for their crappy health policy and do not cancel the card or the policy! Citibank is such a cheater and fraud...people kindly stay away!

REFERENCE NUMBER: [protected]

I am sorry to inform you that I have not received my credit card till now. I went to BLUE DART office also to get my credit card but they told that they had send it back to CITI BANK on 17/11/2007. i would like you to send it back to BLUE DART COURIER OFFICE and please do inform me through email when you are sending it back to BLUE DART.

Citi financal does nothing but harrass pepole, i have had five phone calls this week alone from you doorknobs, you don't lke to send out statements, for 3 years i have been fighting this, This company has no bussiness ethects, you losers, that made loans to people without any concern to how it might effect you should they lose their job or get hurt on their job. what happin to the credit card companies assuming some off the risk, when give cards out that aren't authorized, someone with bad credit you give a card to and you don't accept any reponcablity? how stupid are you? You guys want your money? send me statements! when your peolpe say call us next week I will, I don't need 3 more phone call that week for the same thing. This harassment and I am having my phone provider supply me with phone records to prove that this is harassment. And will send it to the proper authorities. Lee Lakin.

I have been applying for personal loans in various banks for my emergency purpose, but I have been hearing from the bank that I applied that my application is rejected. Most of the banks do not say the reason, but I heard from couple of banks that there is a CIBIL record, that I have an outstanding payment of 2.5 lacs that I need to clear for credit cards. They said, they do not have the Bank details of the same. This was a shocking news for me, as I DO NOT have any such huge outstanding amount from my credit card that I hold. One fine day, 6-8months, before, I got a call from CITIBANK and there was a collection person from the bank at my door step, saying that I have 2.5lacs outstanding amount and I need to pay them immediately. I was shocked to hear this, as I DO NOT HOLD any citibank cards. They have all my information correctly (My name, address, phone numbers, work details). I hold only ICICI Credit Card, where I have 90K, that I have been paying monthly minimum amount regularly.

Please help me in getting out of this issue, as this is projected as a black mark in my banking history and all my loans application will go a rejection if I need to apply in the future.

This is a serious fraudelant acitivity where the banks are projecting on the customers where they get victimised. Will need to raise a serious complaint againts the Bank.

Request your sincere suggestion and help in this regard.

Thanks
Shankar V

I called up phonebanking of citibank and made them cancel the Citi Gold credit card. The phone banking officers tried to convince me but I didnt pay heed to their requests and cancelled the card.

I request everyone to READ THE FINE PRINTS whn goin for any services subscription with CitiBank...

I hope Vikram Pandit will do something and make Citibank customer friendly.

Whether its the citibank or any bank, let them know that customers are well aware of their rights and they are dependent on us, we are not dependent on them...

I THANK IT'S REMARKABLE!

I can believe this Citi Bank is so bad! They even give your information away to Third parties! Check out this link
http://mehack.ning.com/profiles/blogs/citi-bank-is-waiting-to-be

It describes how Citi Bank is not doing best security Practice by selling your information to other practices. Seems like this bank needs a over haul!

Citibank on two of my credit cards added the Credit Protector insurance. My wife ahs been doing the bills up to now and when I saw the charges on my account, I flipped out. Citibank put the insurance on both account without my permission. I never have automatic anything on my credit cards . On the first card after several heated phone calls, they credited me back almost $ 3, 000 because they new i didn't authorize it. The second card when I sent certified letters in, I was told they are investigating it. I wanted to make payment based on my actual balance not including the $ 7, 000 they were trying to fraudulently bill me for, but they told me I couldn't. So I was waiting for the investigation to be complete supposedly 30 days. After repeated calls and several certified letters they told me I needed to send in a request for a copy of the phone conversation. I did did certified also. After 3 weeks I called to find out what was going on with my request and Citibank told me that I was no longer being dealt with by Citibank. They sent me to an outside collection service / law firm. Just how unethical can you get. I never recieved a copy of the tape only another letter telling me they have proof but obviously I am not getting a copy. It what they did to me legal ? Anyone Know ? Anyone else have fraudulant credit protector added to their account without permission ? Class Action may be the way to go.

We paid for their credit protection plan. When we needed to use it, we filed a claim. I got injured really bad. I had to have two surgeries for the same injury over a period of three months. The credit protection people told me to list both surgeries. Several months later they canceled my credit protection stating I put two surgeries on one form. It has been impossible to talk with either citibank or the credit protection department. In December my credit protection was canceled. I have been hounded day and night by collection people and citibank. I am still disabled. This is a terrible company and I wish someone could help us file a claas action lawsuit against them. I know there has to be others in the same situation as us.

It is with great regret I have to inform that for the last one week I have been trying to book a railway ticket on online reservation site of the railways. But the moment I put in valid details of my Citibank credit card, I get a regret message that the banker does not approve of making payment. There have bee more failures whenever I made attempts in the belief that I might be putting wrong details.

As a result,not only I lost reservation but lost my creditworthiness as well.

I request CITIBANK to immediately cancel and withdraw my credit card.

Citibank credit card is really disgusting. I talked to their call center agents and even a supervisor to complain about the non usable extension card and just recently updated card and they terminated/revoke my card without due notice.

They are thinking that the complaint I made will be answered by sudden revocation of my gold card and then harassed me to pay all my dues right away. They don't want to improve their system and really they sucks because there were payments not credited to mine when they change my card from silver to gold using a different account number.

QVBeltran Jr

First off, by EFT are you referring to payments on Citicards.com or Pay-by-Phone - if so, if it's after 5pm EST theses payments will post for the next bank business day.

If you're referring to your bank electronically paying Citi (ie. Billpay Service) this is NOT instant.. It can take 3-5 days to post the other creditor (not just Citi).

2nd) in regards to the finance charges, they're called "residual finance charges" Once the payment is LATE or not received in FULL by the due date, it activates a "daily financing" on the account, so finance charges will build up on the account util the balance is paid in full by a duedate, thus far - resulting in 2 month's worth of finance charges, and yes, it includes those new transactions you made.. read your agreement - and no, it's not just Citi.

3rd) Citi advises you in the card agreement, the terms & conditions of the offer, and if you do it by phone, they TELL you "your payments and credits will be allocated to pay off lower rate balances before higher rate balances"

Citigroup is already in the hot water with the New York State Attorney General and Banking Department. I wonder how much longer they are going to keep ripping off and destroying peoples credit. As credit card holders we should have more protection from the government from these credit card companies scams. I have credit ranging in the 700's and am worried that they will temper with my scores. I have a open account with Citicard, I sent a MoneyGram Money Order in the amount of $300, well they never received it or so they say. So i have a late charge that I paid. I have called more then a dozen times. Finally had someone that told me they actually cashed it. Previous to this call I verified with MoneyGram the date that this was cashed. To my surprise, the representative verified the date that I had. She told me to fax them a copy of the stub to my money order. Then I called again and all of a sudden no one knows what this other rep was talking about.? Wow, they are quik to take your payment over the phone or internet but play dumb with customer service!

I transferred money from my icici a/c to Citi a/c on nov 6th but there has not been any credit to my citi a/c, icici people has given me the confirmation no. that transfer has been made but the citi customer care people are trying to camouflage their fault by saying that it is being traced, we areworking on it and blaw blaw...

Dear sir/madam

my self Mr.sanjay kumar R.verma.I was deposit chque no.000194 of Rs.3934.00 on 2nd july 2008 in shahad branch near Century rayon co. but still it is not clear.please confirm & tell me regarding status of chque.it is out station chque .

My a/c no. is [protected]
If any discripency regarding this please call me on [protected]

Go back to the writer of the check. See if the check has been cashed and by whom. If it has been cashed then Citibank is responsible if you deposited it and have a receipt. If it has not been cashed then have the writer of the check stop payment on old check and rewrite you a new check. Checking to see if the check has been cashed is the first thing you should of done. Second thing- Went back to bank with information from check writer. 3-With proof of having been cashed you would now have them. 4- If not cashed-get new check from check writer. 5. If check was been cashed then fraud has taken place.