Rakbank / The National Bank of Ras Al Khaimah
Reviews and Complaints

As a longtime customer of RAKBANK, I've always appreciated the convenience and services provided by this institution. However, my recent experience with fraudulent transactions on my credit card has left me deeply disappointed and frustrated.

Upon noticing unauthorized charges on my credit card statement, I immediately contacted RAKBANK's customer service to report the fraudulent activity and seek assistance in resolving the issue. To my dismay, the response I received was far from satisfactory.

Firstly, the process of reaching a customer service representative was cumbersome and time-consuming, with long wait times and automated menus that seemed designed to deter callers. When I finally connected with a representative and explained the situation, I was met with indifference and a lack of empathy.

Despite providing ample evidence of the fraudulent transactions, including timestamps, transaction details, and confirmation that I was in possession of my card at the time of these transactions, I was informed that RAKBANK could not assist me in reversing the charges. The representative cited their policy, stating that they were unable to guarantee protection against fraudulent transactions and that I would be held liable for the unauthorized charges.

This response is not only unacceptable but also contradicts the basic principles of customer service and consumer protection. As a loyal customer who has entrusted my financial affairs to RAKBANK, I expect more proactive measures to safeguard against fraudulent activity and a commitment to resolving such issues promptly and effectively.

Furthermore, the lack of support and accountability demonstrated by RAKBANK in this matter raises serious concerns about their commitment to customer satisfaction and integrity as a financial institution. It leaves me questioning whether I can continue to rely on them for my banking needs in the future.

In conclusion, my experience with RAKBAN regarding fraudulent transactions on my credit card has been deeply disappointing. I urge the bank to reevaluate its policies and procedures concerning fraud protection and customer support to ensure that loyal customers like myself are adequately safeguarded and supported in such unfortunate circumstances. Until then, I cannot recommend RAKBANK to others seeking a reliable and trustworthy banking partner.

To Mr. Rachel CEO,

This is very sad to say as a ex employee of rak bank twice both times it was very upsetting experience I had.

Managers abusing women coworkers very badly on daily basis..

HR can't take any action so end up with registration

Which gives them relaxation to continue the same with others for there (Managers) time pass.

There are few favourite spoon's in the bank digital experience team PL dept Cards dept by which managers are protected..

It's real very sad to take abusive words on me by managers on work floor.

I also wanted to do police complaint. [censored] / kamini / calling surnames for fun / insulting on conversations if asked questions work related... And so much more ..

Please contact me incase anyone wants to put complaint I will be willing to do that becoz why should I only suffer every time

Ex staff

I left the uae with remaining loan, but was continually paying abroad. I had left money on my bank before I left to continally pay the emi, they also received my eosb. I was paying them with minimum payments. However, I found myself having a financial difficulty to meet the monthly emi and I have asked them for restructure but are not willing to help. Now interest pile up and they threathen me with police and interpol actions. They called my company owner, manager, hr and admin. It is very shameful yet I do not have the means to settle the amount. I have told them to allow restructure so I can meet emi. It seems they want me to be in cycle of debt and just work to pay them only. I feel like I am trapped and i. Hopeless situation.

I left the company last Oct 2023 and got my EOSB in the same month. Last Nov 2023, I got an email from the collection department saying that my EOSB have been allocated in the personal loan. They just deduct it without my permission. Since I am employed now submitted last February 16,2024 in Al Quasais Branch. I called collection department but until now they didnt send the request to the collection department.

Low quality Customer service from Ms. Amani or Omani,

It is not something personal, but I did call on 14:30 14 dec 2023 and it was really disappointing to find customer service speaking like ivr or reboot, not willing to listen to customer to say one word.. Which kind of service is this? Are hiring staff to make customer complain or to assist the customer?

Please train your agent that you are hiring human so that handle things depend on case basis,, not depend on 1234 policy and rules, even in military service there is a space consider special situation

RAKBank doesn't t provide me liability letters for the sale of my apartment, doesn't t answer any of my emails and request, they just ignore me because I don t leave in the UAE anymore. I could be penalised for not providing the necessary document to the buyer. The sale agreement expires in 4 days and they don't care. I requested this since a month! they also don't process my account conversion, I tried for a year to make it happen and nothing is moving, they gave me documents 2 months ago but yet don t process anything

Dear Sir/Ma'am,

When our authorized person is depositing the Cash of AED 113,600 dated 21-09-2023 in the Cash deposit machine, the cash is stuck in the machine. So under the circumstances you are requested to look into the matter on an urgent basis.We have attached the Screenshot of machine issue and machine showing ID No-0851 for your reference. Our Bank Details are given Below.

BANK NAME: RAK Bank

Account No.: [protected]

Account Name: Emirates International Lubricants Industries LLC

I have tried to negotiate and made a payment of 1000 aed and today i was going to pay 1100 aed again to clear my overdue and close the account fully.

But then the legal departement replied quite rude that they are going to present a a case and cheque and give me travel ban.

This is not how proffesional banks should work to scare people that are doing their best to solve the situation.

I will clear the complete ammount of the card this month but it seems that you are not acting proffesiibal as it should be.

Also they told me this it not a call center when i tried to ask some questions on how i can manage to clear this.

RAKBank security measures for credit card online transactions are weak in the extreme with no consumer protection other than easily spoofed OTP.

I approved a 10AED charge via OTP on 26 May and 10,000AED was taken from my credit card. After disputing this charge RAKBank says this 10,000AED theft is my fault since I approved it via OTP. I APPROVED 10AED, NOT 10,000AED!

Other credit card providers have antifraud features to monitor consumer spending and to prevent frauds like this.

Use RAKBank credit cards online at your own risk. I certainly will never use a RAKBank credit card again, and will never perform any online transactions with RAKBank credit or debit card.

Hey never use this bank...

I am frustrated with your service... Your system is the worst here in uae so far... I have been requesting for card and cheque books and you have not helped me I have been calling and it kept asking for pin number and my cvv (I have no stupid card yet!) not helpful! Worst bank.. I am leaving a bad review!

The worst bank ever! I only got this and nothing else! 11 worst bank! —

Dear Team,

We SRR Building Material Trading LLC [Account No. [protected]], are having the business bank account with you. We are extremely disappointed that we are reciving such a poor service from your bank on multiple stances. We are not getting the prompt services from the bank for our various requirements of business creating delays and hurdles in our business operaions.

We requested to Mr Hamza/ Siddiq for the POS machine for our newly opened branch in Sharjah on 03.03.2023. But no personel came yet from your bank to give us the requested POS machine. On a diffrent occasion, on 07.03.2023, while we were trying to withdraw cash from the branch, it took iternity of time to withdraw the same & the bank staff didn't cooperate much with us to our MD.

This is a major turn off for us & we want to register our serious disappointment with you. We hope for better services from the bank which is apparently lacking currently.

If this continues in future, we are afraid that we will be compelled to discontinue our relations with you and will look for other banks for our needs.

I hope to see things getting better in the future!

Best Regards

Ankit Verma

Finance Manager

SRR Group

I had opened a company bank account with RSK bank and got a credit card with it with a limit of 10,000... I used the card and used to pay on time until I lost my job. I did not have a job for 3 years but the bank kept threatening me on legal action and were very rude.

Finally after three years I got a job, and when rak bank contacted me they told me they filed an execution against me even thou I was trying to negotiate with them and ask then for the final amount to arrange the money.

Now they are not providing the break up of the final amount and the bank charges... neither have they assisted in reducing the amount so that I can pay... the manager from RAK bank who handles recovery is rude and never states anything in emails but just passes speaks over the phone and no other information is provided by email just the amount to be paid...

I want to know how I can sort the execution without going thru rak bank as no one is helpful there as my intention is to pay the bank since I used the card.

Dear sir

I would like to inform you that I closed my credit card in August 2022 but that time I paid all of my remaining balance which was shown in Rak bank digital app, and today I received sms 100 dirham again.i tried many call to call Rak Bank to not pick call, i will request to check and clear my account .

I wait for your reply as soon as possible to clear my account .

Account holder Details

Name : Taj ur Rehman

UAE I'd : [protected]

Mobile no: [protected]

I would like to raise a complaint with regard to my RAKprotect that got canceled.

I clearly stated and even spoke to one of RAKBANK's advisor/agents NOT to cancel my RAKprotect since way back on October 24, I received a call from one of RAKBANK's insurance agents offering me credit card insurance because according to her my RAKprotect is canceled; that is why I called RAKBANK why it was canceled and redirected me to insurance department and I CLEARLY say that I DO NOT want to cancel it.

Now, I am very disappointed with this kind of experience with RAKBANK and I couldn't understand why I get this kind of service.

Please help me with this matter as soon as possible as I DID NOT INITIATE ANY CANCELATION REQUEST.

Sincerely,

Zivie Dave Amora

[protected]@gmail.com

Few days earlier a man called mohan, called me on my phone and started telling me that I should pay 8000 in two months. Which means 4000 per month and saying that he will reduce the amount till 7500. But that amount is very huge for me. I already told all my problems in previous mail. He is forcing me to pay the amount and threatening me with this issue. He's mentally torturing me and I'm in a depressive state of mind nowadays.

People in the authority should take action against this kind of behavior. Because this isn't the amount which I have to pay. This amount is only fine and late payment dues.I can pay the amount of 3000 which legally I have to pay. I'm requesting you to consider my situation and take action. Otherwise I could go to the court and I can explain everything over there. From doing that, they will let me pay the 3000 amount only. But I don't want that kind of clash between us. I think we could resolve this issue with a generous offer. You could stretch the payment duration by 4 months, it ould be a big relief for me. And please reduce the settlement amount to 4000. This is the way I could only pay in my condition now. Please resolve this issue as soon as possible.

I took credit card in 2019 Dec

Credit card no:[protected]

I have a very unpleasant and disgusting experience with RAKBank. First I have agreed to make a settlement after harassing me with calls and contacting my directly our Managing Director on his company email and his mobile number complaining about my non payment. After settlement, and 2 years updated payment, I have missed 1 payment for a period of 9 days delay they have been using several different account on whatsapp, several mobile numbers calling me, different landline numbers on daily and almost nonstop, calling me at my workplace just to chase me for a mere 1,050 and 1580 payment. I know my liabilities and planning to pay and I am not running away, but the way they chase with the payment is like they are chasing a criminal and has millions of dirhams in liabilities.

Rakbank is the most evil banking institution in the uae. I have arranged for my repayments to be done at the end of the month... They harras me mid month, even calling my place of work, a school... They refuse to debit your banks account for repayments, which means you need to hunt for a rakbank atm, which are rare and far between, to make payments, i missed one payment and have been paying the minimum amount due every month, however i received a call today (Saturday) that if i dont make a payment on Monday, my outstanding balance that was 10000 aed, will be now 22000 aed. I've asked if I can make payments when i get paid in 7 days, the man told me this is not his problem and I must arrange payments.i am alone in Dubai... This is impossible... The worst experience from the beginning. And worse, once i settle my CC, they still make it impossible to close your account... Don't bank with Rakbank, you will have a nightmare

I have provided all documents needed in the first place as soon I have change job and bank told me that they will release the eosb as soon as I comply the requirements. however, even if you already complied to all of the requirements (sal cert, new visa, new eid and passport) still they will make so many excuses not to release the money even if I am very religious paying my emi's on time without any default payments. How can this bank exist and treat/ financial harass to me as loyal customers for the past 9 years. As soon as the bank call via phone telling that we cannot release your money because we are going keep it as early settlement for your outstanding balance to your personal loan. It was clear before when you change job this will never be a problem and now they have to make so many [censored]s not to release the money. I have a new job and I can pay my loan as always. there is no reason for the bank to hold the money and decide to partially pay my eosb to my personal loan. I belief this is how they play the internal procedure and this is how they play their game. the same to all loyal customers who became the victims of thier internal scam as always.

On the 21st June 2022 we were expecting 18.781 EUR, but only 17.867 EUR arrived to our account due to a double exchange loss.

Our client transferred EURs from Italy, specifically to our EUR account in UAE - for no currency exchange loss. However we experienced a double exchange loss, and 914 EUR is missing.