CB Banks Rakbank / The National Bank of Ras Al Khaimah Requesting for the closure of my account

Rakbank / The National Bank of Ras Al Khaimah review: Requesting for the closure of my account

Jumeirah Martinez of Osaka, JP

Nov 07, 2023 4:12 am EST

Verified customer

Featured review

Almost two months ago, I reached out to Rakbank Dubai with the intention of closing my account. Three months prior, I became aware of a maintenance balance charge, given my lack of outstanding loans. In response, I promptly contacted the bank as my ATM card had expired in March 2022, and I was unable to access my account online due to it being blocked. Seeking guidance on settling my account and closing it, I was advised by Rakbank's complaints department to transfer funds into my account, which I duly did. However, a transfer of 236.25 was required, leading me to request assistance from a friend in Dubai. Due to restrictions on transferring partial amounts, he sent 237. Despite having sent emails regarding the closure of my account, I received no response. Consequently, I made a fourth call to the bank, incurring substantial costs due to my location outside Dubai. During this conversation, I explained my situation and earnestly appealed for assistance. Regrettably, I was informed that I needed to withdraw the remaining 0.75 cents. I expressed my confusion, explaining the impossibility of such a withdrawal. I highlighted the account's blocked status and the lack of online access, given the expiration of my LCC. I inquired about the feasibility of withdrawing 0.75 cents, only to be informed that this was in accordance with the rules.

Your assistance in this matter is sincerely appreciated, and I humbly seek your guidance.

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Rakbank / The National Bank of Ras Al Khaimah Contacts

Rakbank / The National Bank of Ras Al Khaimah phone numbers

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Rakbank / The National Bank of Ras Al Khaimah emails

mthomas@rakbank.ae

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Support

reportincident@rakbank.ae

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Rakbank / The National Bank of Ras Al Khaimah address

P.O. Box 5300, RAK Operations Centre, Emirates Road, Ras al-Khaimah, United Arab Emirates

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Nov 19, 2024