Citizens Bank’s earns a 1.6-star rating from 402 reviews, showing that the majority of clients are dissatisfied with banking services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
refusal to close my bank accounts
Elders beware ... I am a 96 year old widow who has accounts with Citizens Bank, who is refusing to close my accounts. They accepted my notarized letter to change my address, but 3 months later when I sent a notarized letter to close my savings account, they have repeatedly refused, 1st saying my signature didn't match my old signature card then ending with...
Read full review of Citizens Bank and 18 commentsCitizens Bank Reviews 0
If you represent Citizens Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Citizens Bank
Here is a guide on how to file a complaint or review about Citizens Bank on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Citizens Bank in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the problem and the company's response.
- Describe the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint or review about Citizens Bank on ComplaintsBoard.com.
Overview of Citizens Bank complaint handling
-
Citizens Bank Contacts
-
Citizens Bank phone numbers+1 (877) 360-2472+1 (877) 360-2472Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone numberChecking and Savings Accounts+1 (800) 922-9999+1 (800) 922-9999Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone numberChecking and Savings Accounts+1 (800) 600-0008+1 (800) 600-0008Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone numberStudent Loan Applications+1 (866) 259-3767+1 (866) 259-3767Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone numberStudent Loans+1 (888) 411-0266+1 (888) 411-0266Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone numberEducation Refinance Loan Applications+1 (866) 259-3767+1 (866) 259-3767Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone numberEducation Refinance Loans+1 (800) 340-5626+1 (800) 340-5626Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone numberApplication for a New Home Loan+1 (800) 999-0216+1 (800) 999-0216Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone numberExisting Home Loan+1 (888) 514-2300+1 (888) 514-2300Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone numberNew Mortgage Applications+1 (800) 234-6002+1 (800) 234-6002Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone numberExisting Mortgage Customers+1 (888) 333-5145+1 (888) 333-5145Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone numberCredit Card Applications+1 (800) 684-2222+1 (800) 684-2222Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone numberCredit Cards+1 (888) 333-0246+1 (888) 333-0246Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone numberPersonal Loan Applications+1 (866) 999-0107+1 (866) 999-0107Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone numberPersonal Loans+1 (877) 670-5200+1 (877) 670-5200Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone numberWealth Management+1 (800) 862-6200+1 (800) 862-6200Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone numberExisting Business Banking Customers+1 (800) 428-7463+1 (800) 428-7463Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone numberNew Customers
-
Citizens Bank emailsgradon.a.tripp@rbscitizens.com100%Confidence score: 100%Supportclientservices@citizensbank.com100%Confidence score: 100%Support
-
Citizens Bank address1 Citizens Plz, Providence, Rhode Island, 02903, United States
-
Citizens Bank social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 02, 2024 - View all Citizens Bank contacts
Most discussed complaints
Loss mitigationRecent comments about Citizens Bank company
Mortgage
First Horizon National Corporation
8 reviews
Sparkasse Bank / Sparkassen-Finanzportal
6 reviews
Alliance Bank Malaysia
7 reviews
Mechanics Bank
17 reviews
Sutton State Bank
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!