City chic
Reviews and Complaints

Welcome to the world of City Chic, where fashion meets curves and style intertwines with confidence. As I delve into the realm of customer reviews, a tapestry of opinions unfolds. Some voices resonate with praises for the quality and fit of the garments, while others express disappointment in the customer service and product quality. It's a mosaic of experiences, each unique and valuable. City Chic, a brand that evokes both admiration and critique, stands as a beacon for plus-size fashion enthusiasts. Let your journey with City Chic be a tapestry of exploration, where every thread weaves a story of empowerment and self-expression.

I have bought bras from the Hips & Curves section of City Chic a couple of times. The first time, most of the bras fit great and I'm still wearing them, but I needed some new bras. I'd lost a bunch of weight and needed a smaller size (but NOT smaller cup size). I bought the next size down and this time they were way too small - both around and cup size. So I ordered the same size I already was wearing - and these were also too small - both around and cup size. I spent $200 on bras that don't fit.

I love the bras, they are beautiful? and its hard to find sexy bras in large cup sizes? but they mostly don't fit. There is no consistency in the sizing. One D size cup fits, the other size D is way too small. A 38 might fit but the 40 is too small?

Due to being in a federal disaster zone, I missed the 30-day return time and couldn't send them back, so I'm out $200. They were better before they became City Chic.

Pleasant to deal with and very quick! The quality of the clothes is fantastic and were true to sizing! Will definitely use their service again!

I've never had any issues with this company, or the clothing I've purchased in the last 8 months. Everything I have bought has been online and their service has been an 11/10 - absolutely faultless. Deliveries from Aus to NZ have been within 14 working days, and the parcels arrive well packaged. I had a minor issue with one of the coats I purchased. The colour wasn't what I had hoped for so I contacted support and they quickly dealt with the matter. I was given a discount for my next order as I was a little disappointed with the colour. However, I was very pleased with the outcome. And I kept the gorgeous coat! City Chic dresses are classy and beautifully made. I've never had any issues with sizing/fitting with any of their items. I have an awkward curvy very pear-shaped body (14 top 22/24 bottom). City Chic is unbelievably cheap for the quality! There are not many plus size clothing outlets that can boast the variety City Chic have. I'm so glad I found them. My wardrobe looks divine!

I put in an order on June 14th 2021 for an upcoming trip. I was so excited to receive my items, so I paid for expedite shipping. However, on June 22, I got an Email that made me feel like I was hit by a truck. The Email stated that 5 out of 7 of my items were actually out of stock! I was so disappointed and frustrated. I had planned my trip around these items, and now I had to scramble to find replacements.

Finally, today, June 29, I received my 2 out of 7 items. I was so relieved to finally have something in my hands. However, my relief was short-lived. Both items were extremely wrinkled, and one of them reeks of what smells like vinegar. I was so angry and upset. I couldn't believe that this was happening to me. I had no time to return or go shopping again. This was beyond unacceptable.

I am writing this review because I am so upset. This is my first time writing a review, and I never thought I would have to write one like this. I am usually very easy to please, but this experience has left a bad taste in my mouth. I hope that City Chic takes this review seriously and improves their service. I would hate for anyone else to go through what I went through.

So, I recently made an order on City Chic's website, but unfortunately, I realized that the order was incorrect. I tried to cancel the order, but they wouldn't let me do it even after a couple of hours of placing the order. They went ahead and sent the package, but it was rerouted back to them. However, even after that, I still didn't receive a refund.

I was really disappointed with their customer service, so I decided to file a complaint with my bank. My bank contacted them to refund my money, but even after two weeks, I still didn't receive a refund. I decided to call them to inquire about the refund, and they told me that if I didn't drop the dispute with the bank, it would affect my refund.

I was really frustrated because it was a $400 order, and they were doing everything not to refund my money. I'm not going to drop the dispute because they haven't refunded my money yet. I hope they can improve their customer service and be more responsive to their customers' needs.

I gotta say, I'm pretty impressed with City Chic. I was a bit hesitant at first, but I decided to give it a shot and boy am I glad I did! I mean, I've read some reviews that weren't so great, but my experience was totally different.

First off, the shipping was super fast. I was expecting to wait a while, but my order arrived in no time. And when I needed to return one item (just because I was looking for something specific, nothing wrong with it), the process was a breeze. I was worried it would take forever, but it was actually really quick.

And let's talk about the fit. It was spot on! I was a bit worried about that too, because sometimes online shopping can be a bit of a gamble, you know? But everything fit perfectly. And the quality was pretty good too, especially for the price I paid. I mean, I didn't pay full price, but even if I had, I think it would have been worth it.

So I was pretty happy with my first order, and I decided to order something else for work. And you know what? It shipped just as fast as the first order. I was pretty impressed.

Overall, I'd say my experience with City Chic has been really positive. I was a bit skeptical at first, but I'm glad I took the chance. They had what I needed at a price that didn't break the bank, and everything arrived quickly and fit well. I'd definitely recommend giving them a try!

This company ain't good at all. I mean, seriously, they can't even ship to Canada on time. I ordered my stuff on March 4th and it was sent back to the shipper on March 11th. They told me they resent my order on March 17th but it didn't go out until March 21st. And guess what? It was returned to the shipper AGAIN. They said it would be delivered to me on March 25th but it was sent back to the shipper AGAIN. Can you believe it? I ordered outfits for my husband's funeral and now I don't have time to go look for another outfit. This company is a total letdown and I feel like they don't care about their customers at all. They've lied to me so many times since March 4th that I don't even know what to believe anymore.

I ain't gonna lie, this City Chic website ain't worth a dime. I was waiting for my order for a whole 25 days and they kept telling me it was on its way. But after a bunch of emails back and forth, they finally admitted they ain't gonna do nothing about it. Can you believe that? And then, when I finally let them have it in an email, they just offered me a measly $20 voucher for my next purchase. Like, seriously? That's their idea of customer service? Just give me a coupon and hope I come back for more disappointment? No thanks, I'm taking my business elsewhere from now on. This site is a total rip-off.

City Chic is a great place to shop for stylish clothing. I was so excited when I found them online. However, I had a bit of a problem with my order and it was a real headache trying to get it sorted out. I live in Canada, so I had to pay for shipping, which was already a bit of a bummer. But then my order never arrived! I was so disappointed and frustrated.

I reached out to customer service and it was a total nightmare. It took them almost a whole month to even start dealing with my issue. At first, they said they would send me a replacement package, which was a relief. But then they said they were out of stock! What a letdown. And to make matters worse, they wouldn't even give me a refund. They only offered me a gift card, which I didn't want. I felt like I was being ripped off and it was so frustrating.

Even though I really like the clothes at City Chic, I can't recommend them because of this experience. It seems like they don't have their logistics systems in order and it's the customers who suffer. I ended up losing over $350 (Canadian) because of this mess. It's such a shame because I really wanted to support this company, but I can't in good conscience recommend them to anyone.

So, I gotta tell ya, I'm pretty ticked off right now. I don't usually go out of my way to leave negative reviews, but City Chic has really done me dirty. This is my second time ordering from them, and they messed up my order big time. They sent it to the wrong apartment number, and when I reached out to them about it, they just told me to talk to DHL. But DHL said they were only the transporters, not the ones responsible for delivering the package. So I went back to City Chic customer service, and they promised me they'd fix it. But it's been four days now, and I still haven't heard anything back from them. I even offered to buy the items again or have them sent to me again and pay for shipping, but they just kept telling me a "specialist" would contact me. Well, guess what? No one ever did. Yesterday, someone told me they'd escalated my issue to a manager, but I still haven't heard anything. This is ridiculous! I'm so mad, I'm thinking about reporting them to the BBB. They've totally ruined my graduation, and I have all the chat logs to prove it.

Just had my first order from City Chic and I gotta say, I'm pretty impressed! The products are all super cute and it's so nice to finally find some lingerie that fits my bigger size. However, I did have a bit of an issue with two of the bras being too big. I mean, I know I'm not exactly a small gal, but these things were huge!

So, I decided to return them. But here's where things got a bit tricky. See, I live in the South Island of New Zealand and the nearest City Chic store is all the way up in Christchurch. That's a five hour drive, folks! And if I wanted to courier the bras back to Australia (where City Chic is based), it would cost me a whopping $65. Yikes!

Now, I know the bras were on special for $40 each, but it just didn't seem worth it to spend $65 to get a $15 refund. So, I reached out to City Chic to see if I could return the bras to their Auckland warehouse instead. Unfortunately, they don't have a warehouse in Auckland and I was told I'd have to make the trek up to Christchurch if I wanted to return them.

It's a real shame, because I really do love the lingerie from City Chic. But I don't think I'll be ordering from them again if I can't be sure I'll be able to return anything that doesn't fit. I mean, I order stuff online all the time and I've never had this kind of issue before. It's 2022, people! Time to get with the program and offer some better return options.

So, I was really excited to get my hands on the Harley jeans from City Chic. I ordered them in XS, but when they arrived, they were too big. I was really disappointed, but I figured it wouldn't be a big deal to exchange them for a smaller size.

That's when I ran into a problem. None of the stores near me carry XXS sizes, so I couldn't exchange them in person. I was pretty frustrated - why should I have to pay more just to get the right size? It seems like if City Chic is going to sell XXS sizes, they should make them available in stores or accept exchanges online.

In the end, I had to place another order for the XXS size, which cost me $89.99 - a difference of $28.075 from what I originally paid. That's a lot of money to pay just for a simple change in size. I wish City Chic had been more upfront about their exchange policy - if I had known that XXS sizes weren't available in stores, I would have ordered both sizes at the same time.

Overall, I'm still a fan of City Chic's clothing, but this experience left a bad taste in my mouth. I hope they'll consider making changes to their exchange policy in the future.

So, I was browsing City Chic's website and The Avenue, their other store, and I almost bought four dresses from them. But then I decided to check out some reviews from different sources online. Oh my gosh, this company has terrible reviews all over the net! It stopped me from completing my purchase. I quickly hit the back button and landed on Macy's website. I found one of City Chic's dresses there, and even though it was three times as expensive, it was more important to me to get my product in a timely fashion and without a bad odor (as some of the reviews indicated their items smelled).

It was very late at night when I made my purchase on Macy's website. While lying in bed, I wondered if Nordstrom had the same dresses. I got up and checked, and they did! And they were $30.00 cheaper! I couldn't resist and purchased one.

The next morning, I called Macy's to cancel my order. The customer service rep was very kind and said he would send a cancellation request to City Chic. But I had a feeling they wouldn't cancel it. I told the Macy's rep that City Chic was not a good company and that they only care about money, not the customer. The Macy's rep said to just return it and they would take care of it.

The following day, I received an email saying my order had shipped! What a scrubby company! I own a business and I would never do that to my customers. I want to keep them, not shoo them away for a measly $130.00! It's just so sad. City Chic hopes it will be a burden for me to return it, but little do they know, I ship products out every day, so it's not a big deal for me to ship out another item.

In my opinion, all the negative reviews are most likely honest. I tried to run from them when I initially read the reviews online, only to get sucked into their fail business practices in another arena. No more, never again. They are off my radar and they cannot redeem themselves under any circumstances. They made a decision to possibly lose a customer because money meant more to them, instead of trying to salvage one. And in the end, they lost. Have fun with that City Chic. I guess $130.00 bucks means more to you than being a good business and taking care of your customers.

SO, I was on City Chic's website and their other store The Avenue and I almost purchased 4 dresses from them when I screwed my head on and looked at reviews online from different sources. OMG, this company has terrible reviews all over the net and it stopped me from completing the purchase. I hit my back button as fast as I could and landed on Macy's website and found one of City Chic's dresses there, and despite it was 3 times as much money it was far more important to me to get my product in a timely fashion and get it without a bad odor (as some of the reviews indicated their items smelled). Well it was very late at night and I made my purchase and went off to bed. While lying there I thought, "I wonder if Nordstrom's has these". So I got up and lo and behold they did and they were $30.00 cheaper and I purchased one! Now stay with me, it gets juicy!

The next morning I called Macy's and asked them to cancel my order and they are very kind and the CS rep. Said he could not cancel it on his end but he will send a cancellation request to the company (city chic... eeek!) asking them to cancel it and my heart dropped and my mind went into overdrive. I then told the Macy's customer service rep. That the company (city chic) is not a good company and that despite it was not even a day from my purchase that I had a pretty good feeling that they were not going to cancel my order. I said, they were going to ship it out because all they care about is money, not the customer. The Macy's rep. Said, well just turn around and send it back and we'll take care of it. I KNEW this was going to happen and yessiree, I was right!

The following day I received a "your order has shipped!" LOL I mean what a scrubby company! I'm tired of what's happened in this society today. I own a business and I would never, ever do that, never! I want to keep customers not shew them away for a measly $130.00! LOL OMG, it's just so sad. And the thing is no doubt, City Chic hopes it will be a burden for me to return it. Little do they know I ship product out every day, so it's really not a big deal for me to ship out another item.

So the bottom line is, I feel all the negative reviews are most likely honest. I tried to run from them when I initially read the reviews online only to get sucked into their fail business practices in another arena, sigh.

No more, never again, they are off my radar and IMO they cannot redeem themselves under any circumstances. They made a decision to possibly lose a customer because money meant more to them, instead of trying to salvage one and in the end, they lost. Have fun with that City Chic, I guess $130.00 bucks means more to you than being a good business and taking care of your customers.

City Chic is a total disaster! I ordered some dresses from their website, but they never showed up. And when I tried to get a refund, they just ignored me. I mean, what kind of customer service is that? I've sent them a bunch of emails, but they never bother to reply. It's like they don't care about their customers at all.

I was really excited to try out City Chic, but now I regret it. I've never had such a bad experience with an online store before. It's so frustrating to spend your hard-earned money on something and then not even get it. And then to top it off, they won't even give me my money back.

I would definitely not recommend City Chic to anyone. Save yourself the trouble and go somewhere else. There are plenty of other online stores out there that actually care about their customers and will give you the service you deserve. Don't waste your time with City Chic.

Not happy about that. But overall, City Chic has some really cute clothes for plus size women. I love their dresses and skirts, they fit really well and are very flattering. The prices can be a bit high, but they often have sales and discounts which make it more affordable. The website is easy to navigate and they have a good selection of sizes. Shipping is usually pretty fast too. I've had a couple issues with customer service in the past, but they were eventually resolved. Overall, I would recommend City Chic for anyone looking for stylish plus size clothing. Just be aware of the occasional quality issue.

So, I gotta tell ya, I had a pretty rough experience with City Chic. I ordered this cute little number from their website, but when it arrived, it was all messed up. Like, the stitching was all wonky and there were holes in the fabric. And get this - they didn't even tell me it was defective! They just slapped a "final sale" label on it and sent it on its merry way. I mean, come on, guys. That's not cool. And to top it all off, when I tried to get a refund, they straight up refused. Like, what kind of customer service is that? Needless to say, I won't be shopping with them again.

I made an order from City Chic and was pretty excited to receive my items. However, when I checked the tracking information, I noticed that it was being shipped to the wrong address. I was pretty frustrated and didn't know what to do. After a few days, I finally received an email from City Chic saying that they would reship my order as a courtesy to me. I was relieved and thought that everything would be okay.

However, after waiting for a few more days, I still hadn't received my order. I decided to contact City Chic again to find out what was going on. To my surprise, they told me that my order was never shipped in the first place! I was so angry and disappointed. I couldn't believe that they would lie to me like that.

Now, I'm still waiting to find out where my items are. I'm not sure if I'll ever receive them. I feel like City Chic is a bunch of liars and I would never order from them again. It's just not worth the hassle and frustration. If you're thinking about ordering from City Chic, I would advise against it. You'll probably never receive your merchandise and you'll just end up feeling disappointed and angry.

I gotta say, I've spent a pretty penny at City Chic and I was expecting a bit more in the customer service department. Their return policy is just plain awful, I mean, who wants to deal with that hassle? It's not even worth sending back, I'll just sell it on the good ol' FB market. I'm feeling pretty let down, to be honest. I think I'm gonna stick to shopping at Penningtons from now on. Their customer service and return policies are just top-notch. I mean, they really know how to treat a gal right. I'm giving City Chic a 2-star rating because I do love their styles, but it's just not worth it for me up here in Canada.

City Chic is a company that I would not recommend to anyone. I had a terrible experience with them and their customer service is not reliable. I live in Canada and I ordered some clothing from their website. I contacted their customer service to inquire about the status of my order. I specifically asked if my order was still in the United States or if it had already crossed the border into Canada. The customer service representative assured me that my order was already in Canada and on its way to me. I even asked them to confirm that it was on the Canadian side and they said yes again.

However, I just received an update from DHL, the company they used for deliveries, that my order is still in Illinois today. I am extremely disappointed and frustrated with City Chic. They lied to me and their customer service is not trustworthy. I would advise anyone to save their money and not purchase anything from this company. It is a complete scam and not worth the hassle.