Good American
Reviews and Complaints

I gotta say, I had a pretty rough experience with Good American. I placed an order for four items back in December of 2022, but unfortunately, I never received one of the items - a pair of jeans. To make matters worse, I was charged for the jeans even though they were out of stock. The charge was initially subtracted from my total, but then it was added back in and charged to me again in March of 2023.

I'm pretty frustrated because I've been trying to get in touch with Good American to either get a refund or receive the merchandise I paid for, but it seems like the only way to contact them is through email. I really wish I could just call them and get this sorted out, but I guess that's not an option.

Overall, I'm pretty disappointed with my experience with Good American. I understand that mistakes happen, but it's frustrating when you can't even get in touch with the company to try and resolve the issue. I hope they can figure out a better way to handle customer service in the future.

So, I bought a pair of jeans from Good American on June 23. They came in the mail on July 5, but they were too big for me. So, I sent them back the very next day. But, I never got an email saying that they got my return. So, I checked the tracking number and it said that they got it on July 13. But, it's August 23 now and I still haven't gotten my money back. And, to make things worse, they charged me $7.99 for restocking the jeans. That's not cool at all.

So, I had to return some stuff to Good American a few weeks ago. They sent me an email saying they got my return, and that it would take 10 business days to get my money back. But it's been 12 business days now, and I still don't have my money. I tried emailing customer service about it, but they haven't gotten back to me yet. According to their return policy, they're supposed to give refunds within 7-10 business days. I don't know what's going on, but it seems pretty sketchy to me. Just a heads up for anyone thinking about buying from them.

Yo, I gotta say, I was pretty hyped to cop some swim suits from Good American. But then, right after I hit that order button, I peeped that I put the wrong address for delivery. So I'm like, "aight, no biggie, I'll just cancel and start over." But nah, son, there ain't no option to cancel. What kinda BS is that?

So then I'm like, "aight, I'll just change the address." But it took THREE WHOLE DAYS for them to hit me back and say they couldn't change it. Like, what the actual eff? Now I'm out here with no swim suits and no priority shipping, even though I paid for it.

I'm not tryna hate or nothin', but Good American needs to step up their customer service game. It's straight up unacceptable for a company that's supposed to be all about empowering women to not be able to handle a simple request like canceling an order or changing an address. And don't even get me started on how long it takes for them to ship stuff out. Like, four days? Really?

Overall, I'm just super disappointed in Good American. I had high hopes for them, but they let me down big time.

So, I just got my first pair of jeans from Good American and I was so excited to wear them! I mean, who wouldn't be? They're the jeans that the Kardashians wear! But, unfortunately, my excitement was short-lived. I only wore them twice and the top button fell off! Can you believe it? I wasn't even wearing them at the time! I was so disappointed.

I contacted Good American and they told me that they wouldn't fix them. Can you believe that? These jeans are so expensive and they won't even fix them! They told me to take them back to Nordstrom and ask for a return. But, come on, I had already worn them twice! That's ridiculous!

And it's not just the top button falling off that's the problem. I also ordered a pair of black jeans and they tore immediately! I mean, I just bumped into a wall and they tore! It's not like they were too small or anything. If anything, I ordered a size too high.

Honestly, I wouldn't recommend paying any money to these people. They should make better quality clothing. I mean, I know the Kardashians can afford to buy new clothes every day, but the rest of us can't! So, if you're thinking about buying from Good American, I would think twice.

I dunno why my last review got taken down, but I gotta say, Good American ain't so good. I shelled out for express shipping all the way to Australia, thinkin' I'd get my stuff in 5 days. But nope, didn't hear nothin' for a few days, so I hit 'em up. Got a response sayin' I'd get a notification soon. But then I kept tryin' to get in touch and mostly got ignored. Finally got another response sayin' I'd get a notification soon. Like, what the heck? I asked for a refund and to cancel my order, but they just ignored me. So I asked again and said I was gonna file a PayPal claim. And THEN they finally sent my stuff. Took a whole dang month from when I ordered it. And they still had the nerve to charge me for express shipping! I ain't buyin' from them again, that's for sure.

So, I gotta say, I'm pretty disappointed with my experience with Good American. I mean, I paid a pretty penny for some jeans and even shelled out extra cash to get them shipped to me faster. But it's been over a week now and my order still hasn't even been shipped out yet. And get this - I got an email saying they were shipped out a whole week ago! What gives, GA?

Of course, when I reached out to customer service, they just gave me the runaround and blamed it all on UPS. But when I contacted UPS myself, they told me that a shipping label had been created, but no package was actually ready to be picked up. So what's really going on here? Are my jeans just sitting in some warehouse somewhere, waiting to be shipped out?

Honestly, at this point, I'm thinking about disputing the charge with my credit card company. I mean, if GA can't even get their act together enough to process my order and get it shipped out in a timely manner, then why should I trust them with my hard-earned money? And don't even get me started on the poor grammar and spelling mistakes in their emails - it's like they don't even care about presenting a professional image.

All in all, I'd say buyer beware when it comes to Good American. This company might talk a big game about being all about body positivity and inclusivity, but when it comes down to it, they're just another rip-off company that doesn't care about their customers.

The clothes from Good American are really good, but the time it takes to get them is just crazy. They have different shipping options, like paying $28 for 2 day shipping or $10 for orders to arrive in 4-7 business days. But, they don't tell you that it'll take 1-4 days just to process the order in the first place. Even if you choose free shipping, it still takes 1-4 days to process and then they estimate it'll take anywhere from 14-20 days to arrive. I don't think I've ever bought anything from a company that takes so long to do the basics. I've even had deliveries from Australia arrive faster than Good American can process an order in the USA. If you're thinking about buying Good American products, it might be better to try another retailer that stocks them. They're more likely to ship for free, arrive faster, and have better customer service and returns policies. Otherwise, get ready to wait a really long time to wear what you've bought.

but they don't seem to care about their customers at all.

I recently had a frustrating experience with Good American. I ordered a few pairs of jeans and was excited to receive them. However, after receiving a shipping email with a tracking number, I realized that my package wasn't moving. I tried to contact their customer service, but they never responded to my emails or text messages. I was getting worried and frustrated, so I decided to text them that I would be canceling my payment and contacting the Better Business Bureau.

Finally, after days of waiting, they responded to me. They simply told me to wait another week for my package. I was not happy with this response, but I had no choice but to wait. A week later, my package still hadn't arrived, and I contacted them again. Once again, they did not respond to my emails or text messages until I threatened to cancel my payment and contact the Better Business Bureau again.

Finally, they responded to me and told me that my package had been lost in the warehouse. They said that they would re-ship my package, but they couldn't do any type of priority express shipping. This means that I would have to wait potentially another 15 days to receive my package. I was frustrated and disappointed with their lack of customer service.

Overall, I would not recommend Good American to anyone. Their customer service is nonexistent, and they don't seem to care about their customers at all. They have my order and my money, but they don't seem to be willing to do anything to help me. If you're looking for a company that cares about its customers, I would suggest looking elsewhere.

I gotta say, I'm pretty disappointed with Good American. I didn't do my homework before ordering from them, and boy do I regret it now. First off, there's no phone number to call if you need help - you gotta send an email and hope for the best. Well, I've sent five emails and haven't heard back from them once. My order got canceled because they said my address wasn't legit, but I've lived in the same place for two decades and never had a problem before. To make matters worse, they never gave me my money back. I'm thinking I might have to dispute the charges with my credit card company, which is a total pain in the butt.

But wait, there's more! My cousin actually ordered some jeans from Good American too, and she said they're just terrible. The material is super cheap and feels worse than anything you'd find at Walmart. Plus, the ankles twist over and look all weird, even though she followed the washing instructions to a T. She's only out $70, but she's thinking about selling them on Facebook Marketplace just to get rid of them.

Oh, and get this - Good American doesn't even offer refunds. You can only get store credit, and if you do want your money back, they charge you some kind of fee. What a joke. Honestly, save yourself the trouble and go buy your jeans from Gap, American Eagle, Hollister, or anywhere else but here.

Absolutely horrendous customer service. This company is a joke. "Lost" my package and never gave me the money back for it.

They do not have a customer service phone number and they don't reply to email either! For such an expensive product this is crazy I wished I had know this prior to ordering

They charged my card and never sent my items and almost 3 months later I'm begging for my money back! Horrible customer service. This company is a scam. Never have I ever been treated so poorly.

Good American does not have any way to address problems and have a high price point. It is a dead zone. I returned pants that do not fit and they refuse to credit my credit card. I WILL NEVER SHOP WITH THEM AGAIN. They are grifters.

I places an order with them back in July, i have yet to receive my goods and no one has emailed me back. i have emailed this company SEVERAL TIMES about a refund on my order. This is completely unacceptable! I never give reviews or talk bad about a company but i will certainly avoid ordering from them

I ordered over $2,000 worth of items, which came in 4 big bags separately. Not one item fit, so I asked to return it all. They only sent one label with one tracking number, which obviously isn't going to work to return all 4 bags. I cannot get a response via email, so I don't know what to do. Very disappointing

I placed my order on August 24 andReceived my order confirmation email. I have yet to receive a shipping confirmation email and I've reached out to customer service with no response. I want to support this brand but I am deeply disappointed with how fast the shipments are being sent out and the lack of response from customer service.

Customer service is awful. I've sent several emails with no answer. I ordered on January 10th, it's now February 3rd and I have no update on one of my items. The one email they've replied to is that "I can see packages were delivered" which is correct- 2/3 were delivered and the other tracking number still states that it's pending. It's super disappointing. Order number XXXXXX

I placed an order 10 days ago and have still not received confirmation of shipping or a tracking label. I have tried to reach out to customer support but their website directs to a 404 page stating that they are making updates. There is no way to contact anyone at this company and I have no way of knowing if they are actually going to be shipping my items. Completely unprofessional and unacceptable.

They have no problem taking your money but when your shipment has been stuck in limbo for over a week, you can't get anyone to help you. They take 2 weeks to ship your order so you look at almost a month of no order and still can't get anyone to help you. Countless emails with an auto generated response. Not to mention I always was a size 4 with good American now I have to order a 0 so The sizes changes dramatically and the jeans feel cheaper now but charge more money.

I need to return a pair of jeans I purchased. To complete a return online it requires me to put in the order #. I never received a confirmation e-mail, I only knew the order was received because my account was charged. There is no packing slip in the bag so between the two I do not have an order # to reference. The website says either my email or password is incorrect. I only have one email so I requested to reset my PW. They claim a link will be sent to my email but it never comes. I’ve emailed them 3x and sent two text messages but only receive automated replies that a team member will be in touch which they have not. Returns must be returned within 21 days. I only have a few days left. I think that is their standard way of operating, no help within the 31 days and you can no longer receive a refund.

So, I tried to get myself a pair of jeans from Good American, but it didn't go as planned. I ordered them twice, but both times my order got canceled. It's a bummer, really. It feels like the company is making big promises, but they can't seem to follow through. It's a shame, because I was really looking forward to getting those jeans.

But I gotta say, Good American got some decent stuff on their website. I copped a pair of their high waisted jeans and they fit like a glove. Plus, they got a good range of sizes for all the ladies out there. And the quality is pretty good too, not gonna lie. I've washed them a few times and they still look brand new.

I also checked out their activewear section and was pleasantly surprised. The leggings are thick enough to not show any panty lines (thank god) and the sports bras actually hold the girls in place. And they got some cute colors too, not just basic black and gray.

The only downside is the price. It's definitely on the higher end, but I guess you get what you pay for. And they do have sales every now and then, so keep an eye out for those. Overall, I'd say Good American is worth checking out if you're in the market for some new clothes. Just don't expect to find anything groundbreaking or super unique.

These jeans from Good American are supposed to be the bomb, but they're actually a total bust. They're supposed to fit like a glove, but instead they're baggy in the crotch and only okay in the waist. And get this - when I was just trying them on, the snap came right off in my hand! What a joke. I shelled out $145 for these babies and now I can't even wear them. What a waste of money.

I gotta say, I was pretty disappointed with Good American. I mean, I get that they're trying to be all trendy and stuff, but the quality of their products is seriously lacking. And don't even get me started on the prices - they're way too high for what you're getting.

I ordered a pair of boots from them and was pretty excited to try them out. But when they arrived, I was pretty let down. The material was super cheap and you could see glue marks all over the place. And to top it off, there were these weird black dirt marks all over the boots. Like, what the heck?

I don't think I'll be shopping at Good American again anytime soon. Their clothes are okay, I guess, but the shoes are definitely not worth the money. They're just way too expensive for the poor quality.

I ordered $500 worth of stuff from Good American between 6/30 and 7/4. The second package I ordered (on 7/4) arrived this past Monday (5 business days after it was ordered). The stuff I ordered on 6/30 has not arrived yet. I also paid for ground shipping. The tracking info is not helpful. And FedEx is less than helpful (stating that the package departed a town two hours away from me on July 8). I contacted Good American and when the responded, responded with information about the order that I already received, even though the order number for the items I was calling about was in the subject line. I responded with screenshots of the FedEx tracking info and the correct number and they still haven't responded. I can't get ahold of them to figure out how to handle it. And to top it all off, FedEx told me that even though I paid for ground shipping, they shipped my items using standard shipping which partners with the post office. So they pocketed the money I spent on shipping.

I ordered a pair of jeans from GA on September 23rd. The shipping time still visible on the website indicates up to 4 business days for processing. I reached out multiple times about the delay, and was "assured" on Monday 10/4 that the jeans would ship in 3 business days max. Still, I never received a shipping notification. After emailing 2 more times without an answer, I received a refund for the shipping costs, which I thanked the team for, and then quickly received an email to review their service (Interesting that they are capable of emailing promptly when it involves reviewing their company). However, I received an email on 10/8 that my order has been canceled, but there was no mention of refund. I did not cancel this order. In fact, I attempted to cancel for refund after the delay, but was told that it was not possible to cancel after x amount of days. I reached out again to customer service email & I haven't received response. My card still remains charged. Order #

I ordered a pair of jeans with Good American on Thursday 9/23 at 8:20pm. The way their website is set up, it took my ApplePay information and charged me immediately without giving me a chance to verify that the information was correct. This led to an incorrect shipping address. I immediately (within 5 minutes) emailed Good American (there is no chat or phone option to get in touch with them). No response for 2 days, so I emailed again 9/25. On 9/27 I received a response "We're super quick at processing your order and getting it shipped to you as soon as possible, this means we are unable to change your address at this time." The order has not been shipped. I responded to their email immediately and have gotten no response for >24 hours. The location to which it is being shipped is not where I live and is notorious for losing packages. Clearly I can't rely on Good American to not charge me if/when the package is lost. This is an issue with their website that I am being punished for.

I placed an order on 9/14, and it is now 10/6 and my order hasn't shipped yet. My order status doesn't even say "processing," it just says that my order has been confirmed. Most of my emails to customer service have been ignored, and when I asked to verify that the item I ordered is even in stock, they've avoided the question and told me that my order will ship out "as soon as possible." I ordered it to wear to an event on 10/1, so I requested to cancel it on 9/27 as it wouldn't arrive in time anyway and I'm super unimpressed by the business and don't want to support them. They told me it wasn't possible to cancel because my order had already started processing, but I could return the item (and pay a restocking fee) once I received it. Its been a week and a half since then with no change in order status. It's ridiculous that I have to wait until I receive my order and then wait more for my refund when my order hasnt even been processed yet and theres no way to know when it will be.

Back in July my mother placed an order for a pair of good 90s jeans in a size 8 for me . She received $50 off for being a new customer. Upon receiving the jeans they were very small so we attempted to exchange them for a larger size . Every single pair was sold out so we had to do a refund and she lost out on restocking and shipping . She then bought a size 12 for me a month and a half later. These were way too big. So In a last attempt I ordered a size 8 with klarna 30 day trial on Sept. 18th to see if they fit otherwise we were going to send both pairs back. On sept 26th I emailed letting them know I put the wrong address on the order and asked them to change it. They emailed me back on the 28th saying they could not do anything even though it showed they hadn't even shipped the item. I continued to email every day to cancel my order and never got a response until Oct. 8th and all they sent was instructions to return an item I never received !I still have not heard about a refund!

I ordered from Good American on 9/1 - I ordered 2 pairs of pants and 1 sweater. I received my order on 9/17. The pair of pants did not appear to match the product description on the website. I reached out to Good American that day (9/17) and received a response on 9/20 that I was sent the correct pair of pants, however, they would start a return if I wished. I responded that same day with photos of the pants from the website compared to what I had received. The photos on the website did not show slits up the side of the leg, the pants I received did have slits. I wanted to show the difference and exchange for the correct pair of pants I ordered. I did not hear back from Good American and reached out 9/22. After 2 more days without a response I sent another email requesting some type of communication on 9/24. I have not heard back from Good American since 9/20, it is now 10/1. I simply would like to receive some form of communication regarding the discrepancy in pants.

I received a pair of maternity jeans from Good American on 7/20 the jeans arrived and one side of the stretch panel has several snags and holes. I'd like to request an exchange but the website is not user friendly and the only option I see is to return the item. There was no documentation in the package that would allow me to request an exchange. When emailing the 'help' email on the website, I received an automated message with return instructions with no mention of the exchange process. There is no customer service phone number that would allow customers to resolve issues more efficiently. This is frustrating. I had used a coupon code as a first time customer so I would prefer to utilize an exchange process versus returning and re-ordering as I will have to pay more since the coupon code is no longer valid. Receiving a defective item in the first place is frustrating when spending over $100 on jeans is frustrating as there should be quality control measures in place order#XXXXXX

I contacted the company once about my package being stuck in a location for a week. I participated in the sample sale as did my sister ( we live together) on 06/19, on 6/22 I received an email that my package had shipped. I did see the disclosures about shipping delays and considered it standard. However when my sister could see her package moving though the system even after hers was shipped on 6/23 an entire 24 hours after mine! I contacted the company to voice my concern about my package being stuck in Indiana for a week on 6/26 they replied 4 days later on 6/30 with a tracking number that hasn't even arrived at USPS via their vendor.I was advised of a "glitch" with USPS which they said didn't exist when I contacted them directly. To this date my package has not moved. The shipping number provided is XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. What concerns me is my sister received hers yet I'm being asked to wait although the issue is clear. I sent other emails that have not been responded to yet.

I purchased an item, returned it, but was not given correct refund or store credit. On January 13, I purchased a coat (size 0) for *** and my order number is XXXXXX. The coat was too small, so I went to the website to activate a return label and instead of selecting the option to receive a refund, I selected the option of the "instant refund" and/or gift credit so that I could buy the same coat in a larger size (size 1). I ordered the size 1 coat and it was processed as order number XXXXXX. Unfortunately, the size 1 coat was too small as well, so I returned it and was issued *** credit. I am totally confused and don't know what the *** is for, but I an entitled to a much larger refund (minus any shipping charges) or another gift credit. I have tried to resolve this and I have been unsuccessful. The website "contact us" email is an "auto reply" so I am not having an actual conversation with a person so this is very frustrating and there is no telephone number either. Attached are photos of everything I've stated.

I have purchased more than $300 worth of product from this company and my most recent order was for their sale promotion where I spent about $70 on a pair of jeans. I immediately realized there was an error in my shipping address and sent an email immediately asking for them to update the address (literally two minutes after placing the order). Their email robo response says there is nothing that can be edited or done once an order is placed. It says it could take them days to actually respond to the email and by then the product will be in another state delivered to who knows where. The only way I can get a refund is by returning the actual product that I'm never going to receive. What kind of legitimate business treats customers like this? I want either the shipping address to be updated and to simply receive the product I paid for or to be refunded for their poor operational logistics. There is no way to contact anyone by phone. One of the most frustrating purchase experiences I've ever had and their product is not cheap so I wouldn't expect this level of scam to be involved.

Order says delivered, item not received, contacted them and file claim form, have not heard anything more and contacted them again with no response. I placed an order with good american and received a confirmation notice that my order *** had shipped on 02/13. I did not receive any notification that the item had been delivered so on 02/24 I checked the tracking and it says my purchase had been delivered. I did not receive the package. I contacted them through the online contact us section on their website straightaway and received a link to a claim form from *** on 02/24 which I filled out and submitted this within a couple of hours. I replied to the customer service response but did not get anything back. I have emailed them again and still not received a response. I also contacted them again through the contact us section on their website and have not received a response. There is no contact number anywhere and I don't know how else to contact them to resolve this. I took a chance on some expensive jeans and it's turned in to a lot of hassle. I would like to receive the items.

10/19 I placed an order that included 2 pairs of jeans. 10/21 I received an email that 1 item shipped. 10/27 I received the 1 item that was shipped. After patiently waiting for my 2nd item I reached out to Good american through their only source of contact: email. 11/11 I emailed asking for the order to be refunded as I no longer needed those jeans as I needed them for an event that was coming 11/15. I received an automated response that sent me info with my tracking number for the item I had already received. After the automated response that said there were higher than normail wait times for responses and I would be contacted in 2 days. 11/25 I still had not received a response from Good American so I once again sent an email asking for a refund or cancellation of the order. 11/30 I still had not received a response. I understand I reached out on a holiday but as I still had not received a response from my first email I started a chat online with Good American. At 12:29 CST I sent questions regarding the 2nd part of my order ad as of 1:04 PM CST I still have not received a response.

My attempts to purchase from Good American have been thwarted by repeated order cancellations. Initially, I ordered through an online retailer, but my purchase was abruptly cancelled. Contacting customer service via email through the brand's website only yielded generic responses about order processing. Despite assurances, my order was cancelled again. A subsequent attempt to buy the product resulted in another cancellation, this time with an email citing fraudulent activity as the cause. Further inquiries for clarification went unanswered, leaving me unable to resolve the issue or expedite my refund. The retailer's immediate cancellation of my second order suggests a lack of due diligence in investigating the supposed fraud. This experience reflects poorly on both the retailer and Good American, especially considering the retailer's partnership with the brand and my existing account with them. This is my first purchase attempt with Good American, and the customer service has been disappointingly unresponsive.

I purchased a pair jeans, returned them brand new and never worn and they refuse to give a refund. I purchased a pair of jeans online on March 19 under order #XXXXXXX-A, item #XXXXXXX, ***. They were too tight and I didn't like the fabric. I used their shipping label to return the jeans and mailed them from the ***t office on April 4. They initially gave me a credit on the site pending a refund. I then was notified on May 2 that the credit was cancelled and there would be no refund since I never returned the jeans within the 35 day window of time. This was said notwithstanding the fact that I mailed the jeans with their own shipping label within 23 days of my order. Good American jeans told me to keep the jeans. I emailed them on May 2 to complain that I couldn't keep the jeans since I didn't have them. They were shipped to Good American in a timely manner on April 4. I was told almost three weeks ago that they would be looking into it and I never heard from them again. I have no jeans. They were not final sale. They were refundable. I want the refund since I returned the jeans using their shipping label. I am not responsible for how long it takes for them to restock the jeans and inventory them. I want a full refund of the jeans in the amount of $146.16. Thank you.

Requested a refund because I did not receive my order. Horrible customer service, and email is their only form of contact. I emailed Good American customer service on 10/5, to find out what was going on with my order, because I had not received any confirmation of shipment. I received a response on 10/7 from rep ***, stating they would look into it and provide an update shortly. The next day 10/8, I received my confirmation of shipment email. However to this day, I have not received my order and the tracking information is unavailable. I reached out to customer service on 10/12 to explain I still had not received my order, and to cancel the order and provide a refund. I explained I was leaving to go out of town and would no longer have a need for the item since it had not yet arrived, and I placed my order almost two weeks ago. Customer service responded (rep ***) by providing me the same tracking number which provided no tracking information, and then told me I could return the item once I received it. At this point I still don't have the item, and tracking is not available. I don't know if the item has even really shipped or if it was lost in transit. I responded to Alexandera on 10/13, and have yet to receive a response. Either item has not really shipped or it was lost in transit. I just want the order cancelled/refunded. I used the Klarna payment option. Order #XXXXXX