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This is the first time I find myself in a similar situation
I purchased xbox series x game key (mlb the show 24) and they give me xbox one game key
I contacted support team and they said
"a human will respond in the original ticket asap within maximum of 12 hours"
I paid 30 dollars for this game and after 6 days no one send me a message for ensolved this matter
This is very frustating and I am very very angry, I will wait a few more days then I will go to the police.
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That’s definitely a frustrating experience, especially when you're left hanging for so long. You’ve already waited much longer than you should have for a resolution, and being told that “a human will respond asap” clearly hasn’t helped. You might want to consider escalating this by reaching out via social media or directly through other channels if possible.
If they don’t resolve the issue soon, filing a formal complaint or pursuing other legal avenues may be your best option.