ClearView Plumbing and Heating
Reviews and Complaints

I do not recommend ClearView plumbing. They are unreasonably expensive. I had a tiny leak in a Poly B pipe in an undeveloped area of our basement. They came during regular business hours, not on an overtime or emergency basis. It was a simple fix that took 15 minutes and the bill was $379 after deducting a $40 coupon. This is outrageous. I had explained the leak in detail on the phone when I booked the appointment. I was simply told it would be $69 for the call. I showed the plumber a $188 invoice I had paid for a similar leak fixed by a different company. Why is their price more than double? He committed to have his boss call me back to discuss the issue. I did not receive a call. ClearView has my money this time, but I will never call them again and will be sure to advise all my friends not to call either. I can’t imagine they can stay in business long-term with this kind of unfair pricing.

Hi karl lumsden, owner of clearview plumbing and heating and all those innocent people out there looking at reviews of this company before getting involved with them.
This my legitimate experience with them.

The plumbing inspection has shown me: (Really it is a salesman disguised as a plumber trying to sell you unneeded items at an exorbitant price)

Multiple options that take a very long time for the tech to figure out on his tablet that are irrelevant to my actual needs.

Overpriced viper toilet at $1318.00 when I can get an installed toilet as low as $265.00 from rona or an installed toto drake from pete the plumber for $565.00 but most aggravating, there is no problem with the toilet I now have.

Using a light on a camera, the tech tells me my upstairs toilet has a slow leak and a leak, according to the city of calgary can fill an olympic size swimming pool. Like I would not notice that kind of a leak! After he left I did the food color test in the tank and there was no leak through to the bowl. He wanted $139.00 for a new flapper valve installed. I can get one at any hardware store for about $10.00 and clip it on myself.

The tech was very impressed with the fast rate of water discharge of my sink out to the sewer line due to how clean the pipes must be yet he tries to sell me an $83.00 a bottle of some biological drain cleaner. Sure, let's pour some expensive bacteria down an already clean drain and wait for them to colonize. Brilliant. Good way to get money though.

When the tech finds out my hot water tank is warranted by home depot and friesens for life including installation the tech does not want to do a pressure test on it.

Overall, unless there is something wrong, the inspection is just a sales gimmic. There was nothing wrong anywhere so don't tell me the toilet is leaking when I can test it later. A leaking flapper and a bottle of bio cleaner is way too much using you guys. 4 rising price options to fix something that did not exist. Even if the flapper was leaking, it is not a reason for an unreasonably priced new toilet. Scam plus! Why not two toilets because when one flapper goes the other will probably follow. And a jug of biol for each drain.
_
The a/c inspection has shown me:

You moved my appointments for the a/c tune up twice and still want to change it. I do not want the air conditioner tune up because of this but I do want my money refunded for what I have paid for it. I do not want to be on your clearview maintenance plan any longer I will not be using your services. I insist on a refund for this waste of time a/c tuneup. From their site: "100% satisfaction guarantee. If you are not fully satisfied with our service, just let us know. We’ll make it right or you don’t pay!" what a joke! Giving me the opportunity to perhaps get it done another day is not making it right nor is it any kind of refund. Just more bs.

Now that you tell me you will not give me a refund for the as yet not done a/c inspection, I agreed to the inspection being done 3 days later with a 'no bump' notice on my file. I'm stuck between a rock and a hard place as you are just stealing my money that I have already given you on the so called maintenance plan if I don't go along with trying another day even though I now want nothing to do with clearview.

So much for the first in line maintenance plan member! Rebook as there will be no refund given so I might as well rebook. They'll just keep my money that I have already paid for the constantly bumped a/c inspection. I call it thievery. Did you learn how to overbook from an airline?
I can see how much you respect my time.

The clearview maintenance plan does not seem cost effective when they offer coupon discounts such as:
Furnace tune-up coupon code tu-f02 for $59.00
Air conditioner special: $99.00
Total: $158.00
The plan would cost me $290 a year (Difference: $132.00) and the only advantage would be being first in line and no travel charge. The plan is still more expensive as chances are I would not need the quick response for someone to come over to try to gouge me. But they do not put you at the front of the line. They just phone you the morning of your afternoon appointment and tell you they are too busy and have to re-schedule you. (I. E.: bump you)
I have paid $24.10 for 5 months (Dec/16, jan, feb, apr, may/17 - missing mar due to my error) to date. $120.50

I do not want any more of this so-called peace of mind for pocket change. There are better deals elsewhere. And I doubt they could have 'hidden surprises' any bigger than yours.

The warranty that you deem so great is not really great if the job was done right the first time. You can only screw up a toilet install by the neglect of the installer. Otherwise there should be no issues. That goes with pretty much any repair job. It's easy to warranty something when you charge 4 times or more the average price for it.

Your prices seem way too high to me no matter how you try to assuage them. This is reinforced by the many online negative complaints about clearview's pricing and even mentioned to me by an arpi's installer. The tremendous number of negative reviews on clearview plumbing & heating along with my own experience with the company alerts me not to have any further dealings with clearview plumbing.
There must be some incentive for the techs to quote such ridiculously outrageous prices, especially when the items are not even needed.
I don't mind paying employees a fair wage but I do not like to be playing a part in someone's ability to take early retirement!
If you are looking for a review on this company, clearview plumbing and heating, calgary don't stop after the first ones that may be good. Keep going as they hide the bad ones way down at the bottom. Every site, for example bbb, homestars, google and many others.

From what I have seen, your business ethics leave much to be desired. I found your employees to be good, clean, friendly guys, very professional. They are, no doubt, doing what they are told to do.

I have been once bitten, twice shy from my first pricing experience with your company oct. 2016 but decided to try your maintenance plan anyway. This was my second and final attempt to use your company for any type of service.

Clearview has been one big mistake. If you do not give me a refund for the unused a/c tune, this review will be posted on bbb, homestars, google and every other site I can find.
Have fun changing or hiding this review, karl lumsden, owner of clearview plumbing. As I am not getting any refund anyway, you can't insist I sign a document that I will not post reviews in order to get a refund.

Stay away from this outfit! Clearview plumbing and heating is overpriced and unreliable. On their website: "priority service. Jump to the head of the line! Whether it’s a routine call or an emergency, as a clear protection member, your job will be scheduled ahead of others. You do not go to the front of the line with their maintenance plan. You get bumped like everyone else. And just try to get a refund for anything, guarantees are of no value at this unconscionable dis-organization.

Do not use them* avoid a horrible experience and call someone else

Most of their positive feedback on other sites is probably paid for / coming from
Shills*

Scheduled to have them come (They quote 4 hr window & driver to call
When he is 30min away), they did not show up within the period quoted
And did not call to say they would be late. I gave them a second chance
Yesterday (A huge mistake) and they were late again, almost an hour
Later than the 4hr window quoted. Then, the plumber quotes over $1200 to
Replace a 3/4 hp garbage disposal (This is at least double what the
Other quotes were that I later received), it sounded unreasonably high
So I declined it. When I requested a refund for their dispatch fee (As
Consideration for my time being wasted, twice) I was told no. I
Explained how my time had been wasted and that I was not offered a
Reasonable price for service/no value flowed my way whatsoever but all
They said was that is "isn't their policy to refund this fee".

If you like having your time wasted and you like paying absurdly high
Prices, call clearview. Don't let the polite girl on the phone fool you,
Behind the scenes they are looking to gouge you and they will waste
Your time if it suits them. I wish there was a "zero" star option for
Horrible businesses like these.

If you are still thinking of using them, read the other honest (Negative) reviews and educate yourself first

I want to let others know of the bad service I received from a Calgary
Based plumbing company called Clearview Plumbing.

In the fall of 2005 Clearview Plumbing staff working at my home doing
rough-in work for my basement development discovered that the existing
reverse osmosis water purification system that had been in the home
when we purchased it was cracked and leaking. He recommended the
replacement of the unit and I approved it.
The new unit was installed November 30, 2005. by this time I had paid
Clearview Plumbing more than $21, 000.00 for work done at my home,
including $900.00 for this RO system.
The new R/O unit did not work well on the day it was installed,
producing very little water and the installer told me it would take
time to build up pressure before it would work properly. In the next
few days this unit did not produce water at the rate that the previous
unit had and then stopped producing any water at all by the end of one
week.
In December the service technician returned to my home to examine this
unit and said he did not have required parts to repair it and we
agreed that he would return in January 2006 to conduct repairs.
In January 2006 I contact Clearview Plumbing as I had not heard from
them. And they said they would send out a technician

On January 10, the same technician attended my home but was unable to
repair the unit as he said that he needed additional parts that he did
not have with him and he would re-schedule the repairs.
January 11, I receive a call from office staff at Clearview who
schedules the technicians return visit for January 12.
January 12 I receive a call from Clearview Plumbing to say they do not
have the required parts and reschedule for January 18
January 18 Clearview calls to says that the assigned technician was
"not in" today and reschedules for January 19
January 19, Clearview calls and says that the technician is "still not
in" and reschedules for January 25
January 30 a different technician attends my home and informs me that
the original technician is no longer with the company but he examines
the malfunctioning R/O system and told me that it is not the right
type or size for this home. He told me that he would investigate
getting the correct system for my home and his employer Kyle Lumsden
and Clearview Plumbing will give a complete credit for the cost of
this unit towards a new one. He also finds other problems with our
boiler heating system and takes photos of the mechanical room. When he
leaves I ask him to return with three things:
Records / invoices of all work done
Estimate for R/O replacement
Estimate for boiler replacement
February 17 met both Mr. Han*** and Mr. Joe Crisara attend my home
representing Clearview Plumbing to discuss problems with R/O system
and boiler plans. Mr. Crissara is an international HVAC expert and
sells his services to companies to help them improve their businesses.
He introduces himself as "the problem solver" and leaves my a business
card from Clearview Plumbing with a phone number form Michigan which
is out of service. It turns out he is based in Michigan.
February 23, I have not heard form Clearview Plumbing so I call and
speak to the technician who says he is working on estimates and will
call me back.
March 2, speak to Mr. Crisara when I find his correct Michigan phone
number on his web site. He is unable to explain why estimates have not
been produced by Clearview Plumbing. I inform him that because I have
no potable water in my home for last 3 months and no useful efforts by
Clearview Plumbing that I have had the R/O system replaced by another
firm and seek a refund he assures me this will be done.
March 3, 1145 hours I deliver non-functioning R/O system to Clearview
Plumbing office with letter requesting refund. Ask to speak to owner,
Kyle Lumsden, and am told he is present but does not want to speak to
me. The Same service technician is present and assures my I will get a
full refund.
April 10 I contact Clearview Plumbing with a reminder message about
refund which prompts a series of emails from Clearview Plumbing with a
discussion about the refund. In those emails with Clearview Plumbing
they acknowledge the "problems" with the unit. But fail to produce
refund and refuse my suggestions of mediation or arbitration to settle
this matter.

I file a law suit against Clearview Plumbing and wanted to call Joe
Crissara as a witness but he had relocated to Los Angeles California
and would not return my calls or emails. It was prohibitively
expensive to subpoena him for trial.

Mr. Lumsden agrees to court recommended mediation but is hostile when
he attends and unwilling to negotiate a settlement.

At trial, Mr Lumsden produces no evidence, admits under oath that the
unit was damaged and that his company agreed to remedy the problem but
has no excuse for not doing so except to blame me for being difficult.
The judge found in my favor and Clearview Plumbing paid the entire
amount I was seeking, $900.00, plus my court costs.

Summation

Clearview Plumbing and Heating LTD, sold me, and installed in my home,
a reverse osmosis water purification unit that never worked properly
and that they have made it difficult for me to obtain a refund.
They have not been punctual in their appearances as their motto "the
punctual plumber" guarantees and have provided very poor service on
this one small issue while conducting a much larger job at my home.

When I needed safe drinking water for my family I asked Clearview
Plumbing to install a water purification system in my home.
When the r/o system they installed did not work I asked for repairs
When they did not repair it I asked for it's replacement
When they did not replace it I asked for a refund
When they did not give me a refund I asked them to attend mediation/
arbitration
When they refused to attend mediation I filed a claim which lead to
mediation
Only When we were unable to come to an agreement at mediation did I
proceeded to a hearing

I won this matter because they had no defense and offered none, they
were simply difficult.
WWW.CLEARVIEWPLUMBING.CA