Cloudmall
reviews and complaints

I really need my money back, because I feel like I've been scammed by you guys. My order hasn't arrived yet, and when I tried to cancel it, your customer service was absolutely terrible. I just want my money back, or else I might have to take legal action. It's really frustrating that I can't even track my order properly. According to the tracking information, it supposedly arrived in Saudi Arabia two years ago, but I only placed my order last week. How is that even possible? Please, I just want a refund.

I recently made a purchase of clothing from Cloudmall (cloudmall.ai). The delivery of my items was split into two shipments, which was alright with me. However, upon receiving the majority of my order, I noticed that two items were missing. Naturally, I reached out to their customer support team via email to address the issue. Unfortunately, I have only received a single response so far, assuring me that they would get back to me within 48 hours. It's now Wednesday, and I haven't heard anything further from them. It's quite frustrating as they have already taken my money but failed to deliver the products I paid for. It's disheartening to feel like they have essentially kept my money without providing the promised items. It's truly disappointing and leaves a bitter taste in my mouth.

I recently purchased a pair of slip-on running shoes from Cloudmall and followed their sizing chart as suggested. However, when the shoes arrived, they turned out to be way too small for my feet! I was quite disappointed with this unexpected outcome.

In an attempt to resolve the issue, I reached out to their customer service team, hoping for either a replacement pair in a larger size or a refund. To my dismay, they only offered me a coupon with a discount of approximately 33%. I promptly responded, expressing my dissatisfaction and stating that this offer was not acceptable to me. However, it has been quite some time now, and I have yet to receive any further communication from them.

Needless to say, I am extremely dissatisfied with the overall experience and have decided that I will never make another purchase from Cloudmall. Furthermore, I cannot in good conscience recommend their services to anyone else either.

It's been more than 2 months since I placed an order with Cloudmall (cloudmall.ai), but I still haven't received my items or my money back. I've sent them multiple emails, but all I get in return are generic, pre-written messages that don't address my specific concerns. It's frustrating because they don't provide a contact number, so there's no way to directly reach out to them. Once you've paid, it seems like your money just disappears into thin air with no way to track it. I've read some reviews where people have been lucky enough to eventually receive their orders after waiting for months, so I'm still holding onto hope that I'll get lucky someday.

I wanna talk about my order number ***. So, I placed the order on May 11th, and you guys took the money from my PayPal account on May 12th. All good so far, right? But then, on May 18th, you hit me with this fake tracking number. What's up with that? It's now June 20th, and guess what? No shipment, no refund. Nada.

Listen up, I just want some honesty and respect here. Can you please give me my full refund? It's not too much to ask, right? Thanks in advance.

I just wanted to let everyone know that this site, Cloudmall (cloudmall.ai), is a total scam. After I wrote my first review, they finally sent most of my items, but they included a discount code for my next order (which I will never make, by the way). I'm still waiting for the three purses that I ordered, and it's been a while. When I checked the app, the orders were gone, not even pending. So, they can just send whatever they want and expect me to forget what I actually received and didn't receive. They took my money, and I can't afford to waste it. They're playing with people's hard-earned cash, and I really hope someone takes legal action against them for scamming all those who ordered from them. If there's a class action lawsuit against this company, count me in. Now, they better refund me for those three purses I still haven't received. And don't even bother sending me an apology, I don't want it. Just give me my damn money back, plain and simple. This company doesn't even deserve one star, are you kidding me? Please, they deserve zero stars.

I made my order a couple of weeks ago, and it's been a whole week without any updates. So, I decided to shoot them an email, letting them know that the order number they provided me was impossible to track. To my surprise, they responded, saying that my products were out of stock. Can you believe it? They even had the audacity to ask if I wanted to swap my items for a baby carriage. I mean, seriously? I declined their offer and simply requested a refund. They assured me that they would process the refund for me.

But here's the kicker, why didn't they inform me about the out-of-stock situation without me having to reach out to them? It's just common courtesy, right? They apologized profusely and even threw in a discount code for my next purchase. I thought, "Okay, maybe they're trying to make it right."

Fast forward to a week later, and I receive another email from them. This time, they tell me to disregard their previous emails because they were a mistake. Apparently, my order is now miraculously back in stock, and they're ready to ship it. I mean, come on! Shouldn't my refund process have already been initiated? Why are they playing games with people's hard-earned money? This is absolutely ridiculous! I'm seriously considering taking legal action against them.

This Chinese company called Cloudmall (cloudmall.ai) is a real pain in the neck, I tell ya! They take forever to process your order, like a whole month, and then it takes them another month or even two to finally send it out. And guess what? When you finally receive your package, it's probably gonna be something completely different from what you actually ordered! Can you believe it? It's like they don't even care about giving you what you paid for!

Oh, and don't even bother trying to talk to a real person about your issue. All you'll get is some automated email response, repeating the same old thing about your order being in transit. It's like they don't want to deal with their customers at all! It's a total screw job, I'm telling ya!

If you don't believe me, just read the reviews. They're absolutely terrible! Cloudmall has scammed thousands upon thousands of people, and yet, Facebook still lets them advertise on their platform. It's mind-boggling! You can't even say a word against Facebook's politics without getting banned, but they have no problem with these scammers running amok. No wonder so many people have ditched Facebook! Can't wait for that whole site to disappear from the internet. Hopefully, it happens soon!

So, my friend, consider yourself warned. Don't even think about ordering from or giving your email to this Chinese scam company called Cloudmall. They are absolutely horrendous and will rip you off without a second thought. And shame on Facebook and Instagram for turning a blind eye to their customers getting scammed left and right. It's a real disgrace!

Hey there,

Thanks for shopping with CloudMall!

We're super stoked to let you know that your order *** went through without a hitch.

Now, because your order is a biggie, we gotta make sure that the person who owns the card knows about this recent activity.

Here's what you can do to verify your order:

OPTION ONE:

Take a quick snap of your physical credit card and a photo ID (like your driver's license, government card, or passport) using your smartphone.

Make sure your name is visible on both items, but cover up all the credit card numbers except for the last 4 digits, the expiration date, and your name. Then, just shoot us an email with those photos attached. That way, we can verify your order.

OPTION TWO:

If you prefer, you can request the Authorization Number from your bank. Just give them a call using the number on the back of your card and let them know that CloudMall wants you to confirm the transaction Authorization Number for this purchase. This is just to verify that you're the real deal.

Your bank will double-check that you're the cardholder before giving you the number. They might ask for the date you placed the order and the dollar amount of your purchase to find it.

Once you've got that 6-digit number, just hit us up with a reply to this email. That way, we can verify your order.

Important note: While we're verifying your order, the items you ordered won't be reserved for you. So, make sure you act fast!

We'll do our best to get back to you within 1 business day. To keep your info safe, only a select team of account specialists have access to it.

But hey, we gotta let you know that we can't hold your order for more than 2 business days. If we don't hear from you within that time, we might have to cancel your order.

Take care,

Shine

CloudMall Customer Service Team

I ordered a bunch of stuff for my kid from Cloudmall like ages ago, but I still haven't gotten my package. It's been months, man! And the worst part is, I can't even track my order. Every time I check, it just says "processing." Like, what's up with that? I even took a screenshot of my order and kept my bank account records, just in case. But it's like they don't even care. I'm starting to think I got scammed or something. This is so frustrating, you know? I just want my stuff, Cloudmall!

I made an order on 02/12/21 and I ain't heard nothin' back. No trackin' number, no text, no email. This is just terrible! They done took my money outta my account but I ain't received nothin' yet. Can y'all please give me some advice 'bout this order #***? Thanks.

I gotta say, my experience with Cloudmall (cloudmall.ai) ain't been too great so far. I placed an order a while back, but it seems like they done forgot 'bout me. I mean, come on now, it's been a while and I still ain't got no updates. Ain't nobody likes bein' left in the dark, especially when they done took your hard-earned money!

I'm just sittin' here wonderin' what's goin' on with my order. Did it get lost in the mail? Did they forget to send it? I don't know, but I sure ain't happy 'bout it. I mean, if they done took my money, the least they could do is keep me in the loop, right?

I tried reachin' out to 'em, but it's like talkin' to a brick wall. Ain't nobody respondin' to my messages or emails. It's like they don't even care 'bout their customers. That's just plain rude, if you ask me.

I'm hopin' someone from Cloudmall sees this review and gives me some answers. I just wanna know what's goin' on with my order. Is it on its way? Is it gonna be delayed? I need some reassurance here, folks.

So, if you're thinkin' 'bout orderin' from Cloudmall, I'd say proceed with caution. They might take your money and leave you hangin'. Ain't nobody got time for that kinda nonsense. I'm still holdin' out hope that they'll come through for me, but right now, I ain't too impressed.

Cloudmall, if you're readin' this, please get your act together. Your customers deserve better than this. We deserve to know what's happenin' with our orders. Don't leave us in the dark, y'all. Step up your game and start communicatin' with your customers. It's the least you can do.

After waiting for a whole month, I finally received my merchandise from Cloudmall, but to my disappointment, they sent me the wrong item. The customer service experience was absolutely terrible, leaving me frustrated and dissatisfied. At this point, I've decided that it's better to just accept the loss of my money rather than going through the hassle of buying from them again.

I had ordered a pair of pink shoes for girls, but instead, I received a pair of red shoes meant for women. This mix-up occurred over a month ago, and I'm still left without the product I originally wanted. It's incredibly frustrating to have to deal with such a mistake, especially after waiting for such a long time.

The lack of proper customer service support has only added to my frustration. I reached out to them multiple times, hoping to resolve the issue, but their response was slow and unhelpful. It's disheartening to see a company neglecting their customers in this manner.

Considering the inconvenience and disappointment I've experienced, I've come to the conclusion that it's not worth risking another purchase from Cloudmall. The wrong item and the poor customer service have left a sour taste in my mouth. It's unfortunate that I had to lose my hard-earned money, but I'd rather avoid any further disappointment.

I'm really bummed out about this website, Cloudmall (cloudmall.ai). I placed an order for some stuff on May 18th and they said it would take 10-15 days for delivery. But guess what? It's been a whole month and I still haven't received my items. Can you believe it? The tracking number they gave me doesn't even work, and there's nobody I can talk to about this problem. It's so frustrating!

I strongly advise against ordering from Cloudmall (cloudmall.ai). They are a complete scam, and you will never receive your order. They provide fake tracking numbers that are completely useless. It is impossible to contact them for any assistance. I have even considered involving a lawyer to help me get my money back. This website is absolutely terrible.

I'm really disappointed with Cloudmall. I ordered a pair of shoes worth $79 about 2 months ago, but I still haven't received my order. It's really frustrating and it makes me feel so bad. I've sent them several emails, but they haven't provided any solution. It hurts a lot.

This online shopping site is absolutely terrible when it comes to customer service, and I wouldn't suggest it to anyone. I've been trying to get in touch with them constantly to find out where my order is, but they've completely ignored me. I didn't waste any time paying for my order, so they shouldn't waste any time giving me an update.

I bought a cool pair of denim flatform trainers from Cloudmall back in April or maybe May, and let me tell you, it's been a hot minute and those shoes are nowhere to be found. It's already July, and I'm starting to think they got lost in the Bermuda Triangle or something. I mean, seriously, where are my shoes? I've tried reaching out to Cloudmall, but it's like talking to a brick wall. No response, no updates, nothing. It's like they took my money and ran off into the sunset, leaving me high and dry. I'm feeling pretty bummed about this whole situation, and I don't think I'll ever trust Cloudmall again. Lesson learned, folks. Don't waste your hard-earned cash on a website that can't even deliver a simple pair of shoes.

I placed an order back in April for about nine items, but unfortunately, I only received one of them. They did send me an email explaining that the other items were out of stock and promised to refund my money. However, since then, they haven't responded to any of my emails. I must admit, I'm quite frustrated with their lack of communication. It's not a good experience when a company takes your money but fails to deliver the goods. It's definitely not a wise approach.

I recently made a purchase from Cloudmall (cloudmall.ai) and I must say, I was quite disappointed with my experience. I decided to buy three shirts from them, each priced at $40. However, when the package arrived, I was shocked to find that the shirts were of extremely poor quality and appeared to be worth no more than $5 each. Not only that, but the sizes were completely off. I typically wear a size small in the USA, but even the so-called large that I ordered wouldn't fit my 8-year-old child!

To make matters worse, I also purchased a lace party gown from Cloudmall. Imagine my frustration when I discovered that the zipper on the gown was completely non-functional. It was a total letdown, especially considering the price I paid for it.

Now, here's where things get even more frustrating. Cloudmall is requesting that I ship the items back to them before they will issue a refund. Seriously? I can't believe they expect me to go through the hassle of returning these subpar products when it was their fault in the first place.

Overall, my experience with Cloudmall has been nothing short of a disappointment. The quality of the items I received was far below what was advertised, and the sizing was completely inaccurate. On top of that, the faulty zipper on the gown was the final straw. I would strongly advise against making any purchases from this website, as their products are not worth the money or the hassle.