My Supernova
Reviews and Complaints

Do not use My Supernova. It's a pile of lies and promises. I wasted $179.00 for a trial month with a salesman who lied about their company from the beginning. They promise you everything and produce nothing. The account rep they assign you does little or nothing as well. They are a disgrace to this industry!

i payed supernova for the *** ads and never seen nor heard from them since.

So I paid for the product and it shows that they took the money out of my account, but still no TV. I haven't received a confirmation email either.

The product was never delivered to my house. I want my money back, and I want punitive damages done. This is *** false advertisement, and I want some damage is done. ASAP.

I paid $98 through PayPal for two 4-wheel transformer wheel mobility scooters on My Supernova. The order number is ***. I was also charged for delivery. However, when I tried to access the site again, it showed up as *** and was labeled as fraudulent. I am now trying to get a refund for the product that was never delivered.

So, I got this call from Supernova on the phone, right? They wanted to help me advertise my construction company on *** listing. They take money from my account every month, but guess what? They haven't actually done any advertising on *** yet. Can you believe it? I've been trying to get in touch with them on the phone, but no luck. Can't talk to a real person, and they never bother to call me back. It's been going on for like 4 months now. Can you say frustrating?

On January 15th or somethin', I ordered 2 machines and paid on my father's card 'bout $150 for 'em! They kept givin' me the run around when I asked when they gonna ship 'em to me, sayin' they havin' trouble makin' 'em 'cause of Covid. They said when they sent 'em, I'd get a trackin' number, but I'm still waitin'. All I want is them little excavators to do stuff 'round the house, and my brother's gettin' real tired of waitin'!

We engaged a firm for advertising services six weeks ago. After paying over $600, there's been no response via email or phone. Despite multiple calls weekly, I only reach a representative who assures me of a callback that never comes. Since 02/01, there's been silence. I insisted on a manager's name once, but got only a first name, with no further details. Daily calls for two weeks yield the same result: promises of a call by day's end that never materialize. Attempts to reach the initial contact who took my payment have also been fruitless.

I talked to Theresa from My Supernova on 9/17. I didn't know the company name until I got the receipt for the $229 payment. I had to pay for 30 days of service. Theresa said the services would help my company, even though I explained my business to her. Haley called me later and said I would get an address confirmation from My Supernova. Two weeks later, I called Haley because I didn't get the postcard. She said they sent it to the wrong postal code and would send it again. I got the postcard on 10/7 and called Haley. She said my service would start on the postcard's date, not the payment date three weeks ago. The next day, I got the promised video and a copy of the listing. The video and listing had the wrong industry and promoted products and services my company doesn't offer. I called Haley...

I got a call from a company claiming they were My Supernova. They told me that my business would be flooded with clients seeking my services. However, when I tried to call them back, the number was no longer in service. Later, I discovered that the company's actual name was Supernova and they were promoting my business to get it on My Supernova. They initially deceived me by pretending to be My Supernova. Despite my reservations, I decided to give them a chance. As time passed, I didn't receive any calls. When I reached out to inquire about the situation, they gave me the runaround. They claimed they wouldn't charge me, but when I checked my statements, I noticed I was indeed being charged. I never received a single call from anyone mentioning that they saw my name or business on My Supernova. Every time I called to inquire about my business listing, they would say there was a problem with My Supernova. They blamed it on the pandemic or some other excuse, but it felt like they were just giving me excuses. I never got the chance to advertise...

I got a call from a company claiming they were exceptional. They promised my business would be flooded with customer inquiries, but when I called back, the number was disconnected. Later, I learned the company was named Supernova and they were promoting my business to get it noticed. Initially, they misled me about their capabilities. I decided to try their services, but over time, I didn't receive any calls. Inquiries about my business listing were met with excuses, and despite assurances of no charges, I found fees on my statements. I never received any calls from potential customers who saw my business through their services. Every time I checked on my listing, they blamed delays on the pandemic or other issues, never delivering on their promise to advertise my business online.

I talked to Theresa from My Supernova on 9/17. I didn't know the company's name until I got the receipt for the $229 payment for 30 days of service. Theresa claimed their services would benefit my business. Later, Haley promised an address confirmation from My Supernova. After no postcard arrived, I learned it was sent to the wrong postal code. It finally arrived on 10/7, and Haley said my service would start then, not on the payment date. The promotional video and listing they sent were incorrect, advertising unrelated products and services. Despite Haley's apology and promise to correct it, I never received an updated video. On 10/14, I inquired about the listing, and Haley admitted the service was unsuitable for my company, offering to cancel and refund. However, after confirming the cancellation on 10/19, Hayley reneged, claiming they fulfilled their service, despite not providing the corrected video or the full 30 days of service.