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CB Banks Coast Capital Savings Credit Union Elevate chequing account
Coast Capital Savings Credit Union

Coast Capital Savings Credit Union review: Elevate chequing account

R
Author of the review
11:35 pm EDT
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I recently experienced significant issues with Coast Capital Savings, specifically involving four transactions at their branch, including an ATM withdrawal at Coast Capital North Road in Burnaby. Approximately six weeks after opening my account, I became a victim of unauthorized access, resulting in over $680 being stolen from my account. This incident highlights a severe deficiency in Coast Capital Savings' security measures and their failure to safeguard customer funds.

Initially, I sought assistance to change my PIN, but my request was denied. Subsequently, I scheduled an appointment, which was confirmed via email from Coast Capital Savings. Despite this confirmation, upon arrival, the branch staff claimed no appointment was on record. I provided proof of the appointment, yet the assistant manager instructed me to leave and informed me that my account was being closed — a decision I did not authorize.

Two hours after this encounter, I received a notification indicating that all funds had been withdrawn from my account. This not only deprived me of my money but also thwarted my opportunity to benefit from a welcome bonus offer. Furthermore, I encountered misleading and evasive responses from customer service, which appeared to obfuscate the issue rather than address the security breach.

I requested written confirmation that the unauthorized transaction would not impact my eligibility for the $400 welcome bonus. Despite assurances, Coast Capital Savings has refused to provide such written documentation. This situation underscores a broader failure of Coast Capital Savings to uphold its contractual obligations and protect customer funds from unauthorized use. Their verbal assurances are insufficient in light of their evident shortcomings in adhering to business law and safeguarding consumer interests.

Claimed loss: $500 in welcome bonus

Desired outcome: collect welcome bonus,

Confidential Information Hidden: This section contains confidential information visible to verified Coast Capital Savings Credit Union representatives only. If you are affiliated with Coast Capital Savings Credit Union, please claim your business to access these details.

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  1. Coast Capital Savings Credit Union Contacts

  2. Coast Capital Savings Credit Union phone numbers
    +1 (604) 517-7000
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    Corporate Communications Advisor
    +1 (800) 665-7066
    +1 (800) 665-7066
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    +1 (604) 517-7350
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    Media Contact
    +1 (604) 517-7653
    +1 (604) 517-7653
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    +1 (604) 517-7657
    +1 (604) 517-7657
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    Manager Media Relations
    +1 (604) 517-7704
    +1 (604) 517-7704
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  3. Coast Capital Savings Credit Union emails
  4. Coast Capital Savings Credit Union address
    800 9900 King George Blvd, Surrey, British Columbia, V3T 0K7, Canada
  5. Coast Capital Savings Credit Union social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Coast Capital Savings Credit Union Category
Coast Capital Savings Credit Union is ranked 161 among 414 companies in the Banks category
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