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Cold Stone Creamery
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1.7 41 Complaints
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Cold Stone Creamery Complaints 41

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1:28 am EDT
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Cold Stone Creamery Upcharge

I ordered one of coldstone creamery's original creations called the founder's favorite. Instead of the regular sweet cream ice cream, I figured i'd get the sinless sweet cream ice cream since they recommended that on the web site as a healthy alternative. Apparently, they charge an extra dollar if you change the creation in any way. I just think it's silly that they'd charge anything since it was just a different flavor and all the same mix-ins. I can see them upcharging if I added a bunch of different toppings but does it really cost them one dollar to give me a different flavor? I've altered my ice cream sundaes at other ice cream shops to my liking and they don't charge me more alter it slightly. It's no skin off their back.

And yes, I am aware that it's just a dollar - but is that really reasonable?

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Allie Richmeier
US
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Jan 16, 2023 6:32 pm EST

I would like Sean Williams the owner of cold stone village pointe location Omaha Ne to call me or email me. I don’t want to say to much here in case it gets sent to the manger and retaliation happens to my kids.

Angry parent of employees.

[protected]

fintel7487@gmail.com

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Brandy Collier
LaCenter, US
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Oct 03, 2022 3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They didn't wear any gloves while making anyone ice cream. I was at the Paducah KY store at Abt 645 pm on September 24, 2022

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KCOl92
Roanoke, US
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Jul 23, 2009 1:38 pm EDT

Thats awful, i work at a coldstone in roanoke, virginia and we dont charge any extra for changing the ice cream or the mix ins you should deff complain

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Overview of Cold Stone Creamery complaint handling

Cold Stone Creamery reviews first appeared on Complaints Board on May 20, 2009. The latest review Service was posted on Jul 19, 2023. The latest complaint Service was resolved on May 04, 2014. Cold Stone Creamery has an average consumer rating of 2 stars from 41 reviews. Cold Stone Creamery has resolved 7 complaints.
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  1. Cold Stone Creamery Contacts

  2. Cold Stone Creamery phone numbers
    +1 (866) 452-4252
    +1 (866) 452-4252
    Click up if you have successfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number 0 0 users reported that they have successfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number Click down if you have unsuccessfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number 0 0 users reported that they have UNsuccessfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number
    Business Inquiries​
    +1 (480) 362-4800
    +1 (480) 362-4800
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    Business Inquiries​
  3. Cold Stone Creamery emails
  4. Cold Stone Creamery address
    Kahala Corp, 9311 E. Via de Ventura, Scottsdale, Arizona, 85258, United States
  5. Cold Stone Creamery social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Cold Stone Creamery Category
Cold Stone Creamery is ranked 12 among 152 companies in the Food and Beverages category

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