College Board
Reviews and Complaints

Sir my name is aliyan ali registration no. Is [protected]. Date (19 december 2021). I don't how they charged me 208 dollars then they also charged me 104 dollars for the sat test. Please college board return my 208 dollars as i live in a third world country that 204 dollars are to much for me. It is basically almost my dad monthly salary. Please take quick action.

My son was scheduled to take the exam 40 miles from our home in October 2021. Two days before the exam the school canceled. We scrambled and schedule another exam for Nov 6th. There was no availability in our state so we had to fly to AZ to take it and prayed it didn't get canceled.
It is now Dec 7 and we still don't have scores (3 weeks late). Every time I call I get put on hold for 25 min until the automated service just hangs up on me.

The October cancellation prevented us from applying for an early decision, not I fear it is going to hurt our chances completely.
Help!

We contacted College Board multiple times by phone an email, and only excuses.
My daughter graduate from middle school at 25-May-21 and moved to high school.
On June 5th of 21 she took the SAT test as a high school student. We were reviewing on the college board the results but never were published. According to the website took around two months to publish results, however never her results were published.
We were monitoring constantly because we paid the SAT with the detailed results.
According to them the results must be published at the beginning of August, but never happened.
They indicated " Please be advised that the scores of all students who are either under the age of thirteen or not yet in high school are purged at the end of each academic year. You would have needed to have submitted documentation requesting to keep these scores on file. As we did not receive this document by the end of the school year, the scores were deleted.Please let me know if you have any questions regarding this matter"
That is not the case my daughter was 14 years old at the moment of the test, and the Orange County School year ended in May of 2021. At the moment of the test she was student of High School and that was legally required to participate in the Timber Creek High School Band Summer program.
We are tired of excuses.

College Board has now cancelled the last of my daughter's scheduled SAT tests. TWO DAYS BEFORE THE TEST AGAIN. This has happened with each and every SAT for which she registered.
College Board has NOTHING on their site addressing COVID nor test issues for 2021, only 2020 when they were promising a remote test if an in-person test was cancelled.
WHAT THE HELL ARE STUDENTS SUPPOSED TO DO THIS YEAR?!
When calling, their answer is "sign up for another date". WHICH I CAN ONLY ASSUME WILL BE CANCELLED AS WELL!

My son completed 4 AP exams in May 2021, the scores were
scheduled to be released on 7/21/2021. He got 3 exams graded.
His AP Cal AB score is unavailable with code 16: "Request a make
up but did not take it" which is incorrect. He indeed took the
paper exam in person at his HS on May 24 2021. I called
customer service and was given a case number and was told the
"higher department" will contact me within 3-5 business days.
Days had passed, weeks had passed and I called at first after 3
days and everyday afterward to talked to countless presentative.
Every single time they repeated the same script that the case was
escalated and they have no authority to let me talk to the
manager or higher department. It's the same every time. This
case has been opened for a month, and I have no other way to
contact College Board in US.

I have tried in vain for the past 3 weeks to get my Granddaughter's test scores.
At the customer service Phone Numbers... I get people who are very difficult to understand and only supply you with Agent Numbers. When you have a question, they give you stock answers and suggest they forward you to another Agent. Then you are put on hold for an indefinite time until the call is dropped. This happened several times... Soooooo... I'm pretty sure this is by design.
Many times during the hold period the prompt suggest you send an EMail for faster service. I tried that and got no response at all... AGHHHHHHHHHHHHHH

One can only assume that response and service like this is typical with concerns that are considered nothing more than a MONEY GRAB.

Let me make this real easy for you... Your actions are why many colleges are starting to drop the SAT / ACT requirement for admissions.

I have sent three emails in 2 weeks and not one has been answered. I just got off the phone with your office for the sixth time and was given the same BS answer again. My son took his SAT on June 5, 2021 at ABAC in Tifton GA. He opted out of the essay portion on test day. Scores were released on July 13, 2021. His scores are still pending after exactly 2 months! I have called and spoken to numerous people and was told last week that his score would be released by August 4. It is now the 5th and I am told today that we will get an email when the scores are released and it should be by next week. This is unacceptable. He did what he was supposed to do and now you will not do your job! I have filed a complaint with the BBB. I realize I am probably wasting my time as my other two emails I sent have gone unanswered and I am still waiting on a return call from 2 weeks ago. He is already having anxiety about the test and wants to retest if he needs to but what would be the point if he can't get his score from this test!

I paid $2k for rush Psycologist testing to submit before the deadline in Jan 2021 - for my son's Mar 2021 SAT accommodations. Early March I received a letter saying the request was denied because I did not submit the support documentation. However I did provide the right documentation to the school CB coordinator. Either she or CB dropped the ball and it was not uploaded properly. I personally submitted the documentation early March. It has been 5 months and the CB says a decision is still
pending. His college applications are due now - and he is at a disadvantage for admissions because he had 3 chances to take the SAT if CB had followed up within the timeline they commit online… but, it has been 5 months and it is still pending

I registered for the SAT this morning at 10th July 2021 at 11:41AM (GMT+5). The session timed out and it said my payment hadn't processed. I tried again, and my father's account was charged THRICE for my one-time registration.

My registration confirmation number was: #[protected]

I only got one confirmation for my registration so I don't get why it has been charged three times.

I urge you to fix this ASAP and refund the money.

My son, wife, and I have each called the College Board for the results of my son's SAT exam. He was informed at the time of the exam that results would be posted within two weeks of the test. It has now been six weeks and we have not be provided with his results. Our calls to the College Board have not been returned, and each of the calls to them have had wait times of over 1 hour.

My daughter took the SAT test on March 13, 2021. The test scores were supposed to be available on March 27th. The report indicates no scores available. The website says to contact them if you have not received your scores. I've contacted customer service and all I get is: you have a case #[protected] and it has been escalated. I've asked to speak with someone else about this issue and customer service told me there is no one else to contact. I have informed them my daughter is waiting on these scores to enroll in college and for scholarships and all they can say is your case number is escalated and they will call you. They can't tell me why we don't have the scores and even when I can expect them. The next test is in May and how am I to know if she needs to retake the test if I don't have scores from the March test? I am beyond frustrated and disappointed that my daughter's enrollment and future is in this company's hands.

My daughter took March 13 SAT assessment. Scores released March 26th. Hers remained "pending" through the weekend. On Monday I began calling college board. I call every day. I received a case #[protected]. Each person tells me the same thing- they are escalating this and we should hear in 5-7 business days. I emailed and received a response asking for 28 pieces of demographic information and a detailed description of my problem, which I immediately responded to. I received the same canned response- sent to escalations, 5-7 business days. Today is April 1, priority housing date for one of her top school choices. Without Bright Futures she can't live on campus and without SAT scores, there is no Bright Futures scholarship. Whoever is above the canned responses on the phone is unreachable. We have been given no reason for the delay- just a list of possible reasons.
She tested in a room with 3 students so if there were any
"inconsistencies" in the scoring or tests it certainly shouldn't take a week to hand score.

My daughter was unable to take the SAT in December because there were no facilities available that could provide her IEP accommodations. College Board said that my daughter could take the SAT in March with the Voucher Code that was provided. Now College Board refuses to allow my daughter take the SAT unless we pay for it. However, they provided another student at my daughter's school that is in the same situation a Voucher so he didn't have to pay the fee. When I informed the College Board that they were discriminating against my daughter due to disabilities, they called me a liar. I filed a complaint with Department of Education for discrimination. I spent over 3 hours on the phone with College Board. Their customer service people kept putting me on hold, then they were hang up. College Board shouldn't be allowed to exist! They outsource all their customer service to South East Asia. It's obvious that their poor speaking English Customer Service people are programmed to read from a cue card. They're absolutely NO help!

I contacted College Board customer service regarding registering my daughter for the SAT. My daughter has an IEP and requires accommodations for testing due to her disability. My daughter was unable to take the SAT in December because the only facility that could provide her accommodations cancelled testing due to Covid. In December, the College Board told me and my daughter's High School that we could use the Voucher Code to register for the SAT in March. Now the College Board is refusing to honor the Voucher Code for my daughter. However, they did provide a new Voucher Code to another student with a disability in the same situation. I contacted customer service 6 times and the Department that handles students with disabilities. I spoke with May, #250 twice. Before she hung up on me, she told me that my daughter was not getting another voucher and I couldn't talk to anybody else. Then I spoke with someone with the #4479766. He hung up on me. Then I spoke to Shirley, #2095, and she hung up on me. The VP at the high school had the same experience. All calls go to South Asia. You can't speak to anyone in the United States. It's unfortunate that College Board is so difficult to deal with. They shouldn't be allowed to discriminate against students with disabilities.

Hi, i have ordered SAT scores to be sent to a list of universities on 31 Dec 2020 and paid the required fees.

Yet despite being 20 days since then, the scores are not received by any university

Appreciate if you could assist to send the scores. pls contact on email to provide the student id ([protected]@hotmail.com)

My son was scheduled to take his SAT test on September 26; he had his Admissions Ticket and he received an email confirming his test on 9/18. He received no further communication from the College Board after the confirmation on the 18th.

On the day of testing, after studying for weeks for the test, he arrived at 7:20 a.m. and upon checking in was told he wasn't on the list, along with 6 other kids who had traveled from out of state to take the test. My son was told he had been canceled, however, he hadn't received any such communication saying his test has been canceled, neither had the other students. The proctor at the test site called the CB and said they had plenty of room and tests for the students and asked that they be able to take the test. CB said no because they had been invalidated. The next test isn't available until Nov. 7 which is very late for Dec. 1 Admission Dates.

The College Board Customer Service and tactics are reprehensible. You are speaking to customer service representatives outside of the United Sates; it is difficult to hear and understand them.

During my first call to customer service I was told he could sign up for the Nov. 7 test-that's all we could do. I asked why his test was canceled and was told for space. I explained the high school had plenty of space and tests for all of the students so that didn't make any sense. She didn't acknowledge any errors in their canceling or the fact that no email had been sent saying it was canceled. I then asked to speak with a supervisor and was told no, I couldn't talk to a supervisor, no one would call me back, and no I couldn't have the supervisor's name.
I called back and the second customer service person cut me off and sent me right to their customer survey without listening to my concerns or even checking into the Oct. 3 testing availability, which I was hoping to get my son into since his test has been canceled for no reason.
I called a third time and this service representative also couldn't do anything for me. I asked to wait on hold for a supervisor because she couldn't immediately connect me to one. I waited on hold for nearly half an hour before an electronic voice came on and asked if my issue had been resolved—I pressed 2 for 'No.' I was told that was an invalid response and it asked again, and again I pressed 2 for 'No.' Again it said the response was invalid (it wouldn't take my negative feedback); it told me they were having technical difficulties with the question and I should try again later!
I have heard complaints from many others who have had the same or similar experiences with testing being canceled with no notice and rude customer service representative who would not allow them to speak with a supervisor. This is a widespread issue with College Board and it needs to be brought to light. The college admission process for these students is challenging enough during this difficult time, not being able to visit schools of their choice to help make this important decision, and now College Board is making the application process frustrating and difficult and affecting students' ability to be fully prepared with complete information for their applications. Their obvious disrespect for students and families is inexcusable.

Son was registered for SAT 435 miles away, 7hrs of driving.
Application submitted a week before deadline.
To say this is an unreasonable distance is to underestimate.

Email was not answered (sent 11 days ago, should have been answered within 3-5 days according to the College Board itself).

reference case# [protected]

I called today and was told all the testing centers at my location are full and that College Board does not have any policy about maximum distance the testing center can be from home. Basically they can send you anywhere in the US no matter how far.

I just paid $30 to transfer my son to a closer location on another date.

Horrible!

I gave the SAT subject tests on the the 19th October (makeup) and have not received my scores back, a month after the fact, whereas other people in my centre have already gotten theirs back about 2 weeks ago. I called collegeboard multiple times and they said they raised an escalation but nothing is happening. They have not told me if it is cancelled, delayed or what have you. I have no idea of what to so now.

I requested a score report to be sent to University of Oregon a month ago. However, today is the Early action deadline and my score reports are still "pending." I called college board but their website seems to be updating, so they are unable to access any of my records. Now I will miss the early action deadline because college board has failed to send my reports, despite a month's notice. It seems wrong that this organization should have the power to affect my college acceptances with their lack of organization.

On april 22, 2019...I ordered my son's sat scores be sent to (#6203) el paso community college and (#6829) university of texas el paso...

I called in because i wanted to rush the score report

so then i paid $55 ($12 + $12 + $31)

i went to el paso community college today may 8, in person, and they do not have the scores...

I keep calling in and all they can say is they've been sent.

Needless to say i feel like this was a scam

i am disabled and $55 is a lot of money

i can't believe that they cannot call the college to figure out why the scores are not there...

Mrs. Perez
[protected]