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College Board Complaints 70

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6:30 pm EST
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College Board didn't receive sat qas

I registered my son for the october 11, 2014 sat and paid extra for the question and answer service (Qas). After not hearing anything from the college board at the end of november, I opened an inquiry online and after several back and forth emails was told that our qas was mailed november 11th and to allow two to three weeks for internal processing (?). I called them on november 26th, the end of the three weeks after they said they sent it and had to ask for a supervisor because the customer service person knew absolutely nothing — she kept asking me to read her what the email from the college board said and when they claimed they mailed the report — doesn't she have that information? The supervisor said to wait until the end of the week, and if it still didn't arrive, they would resend it. It didn't arrive so I called today (Monday dec. 8th, almost a full month after they claim they sent the report), the customer service person said she would have the report resent and to allow 3-4 weeks for it to arrive. She was completely unhelpful and unfriendly when I asked why it would take so long to resend it. My son is retaking the test on january 24th so let's hope they can get the qas to us before then, otherwise it was a complete waste of money.

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5:37 pm EDT
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College Board awful support staff

Collegeboard is a rip off. During registration, they charge a mysterious fee of $35 just because i'm from the middle east. What a discrimination!

I've been trying to change the spelling of my name too. After a full month of back and forth emails with their "support" staff, still nothing. At first they sent me a list of required documents to be submitted to prove my identity. I sent them all, but somehow they chose that their own list was not enough, so they sent me yet another whole list of documents required. I sent one from the list but they are asking for more. They are rude, cold, inexperienced, and extremely unprofessional. Even in a single email they contradict themselves!

They reply to emails at least 48 hours later each time, and every single time a different agent replies who clearly knows nothing about my case. I'm so tired...

My family members have a combined experience of 60+ years of professional experience with frequent abroad visits which require lots of documentation for visas, etc and none of them could believe the arrogance and completely broken system of college board's "customer service". No wonder they don't have an official complaint department!

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12:12 pm EST
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Horrible service, 2 weeks to process request to send scores for sat taken more than a year earlier, will not give any idea of when to expect the electronic transmittal, even when only one school is requested and that school processes the transmittal every day, monday-friday. "call us after 2 weeks" if the school hasn't received it. But it is likely the...

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2:59 pm EDT
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College Board double billed

I registered my daughter for the sat test and was charged twice and no registeration confirmation. I called customer service and they said that my daughter was not registered and that they had not received any money despite the fact that my bank indicated that they had been paid two times. They seemed to treat this error as common and blamed it on me and my bank. They would not help me register my daughter and said it was easy.

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madashe**
Colorado Springs, US
Dec 28, 2012 10:12 pm EST

I was also charged twice and I'm writing my complaint on any blog that I can. There is no incentive for College board to do the right thing. It is the only way you can register for the SAT. What a Scam. They also treated me like it was my banks fault now I'm going to go through my bank to dispute the charge. College Board is the worst.

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12:57 pm EDT
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College Board not even a bit helpful, xenophobic

I registered for sat 2 weeks ago. Unfortunately I have 2 first names and forgot to write one of them while registering. Just after confirmation, I realized that and sent an e-mail to customer services about that.

They wanted me to give essential information like my actual name, address, nickname etc. And I did so. I was expecting my name to be changed but I got another request instead. The request was samples of 2 ids. I am not living in an english-speaking country so I don't have any english ids. So I took pictures of 2 of my ids and added some translations by paint and sent them.

But I got an auto-reply answer like this: "ids should be in english. If not, than you should send notary sealed translations of them. One must be government issued and other should be school issued."

That was ok but bureaucracy is a bit tough here so I told about this toughness. But got the same auto-reply again, from another employee.

So I wrote some other replies in this order:'formal, frustrated formal, frustrated semi-formal, raging absolutely-not-formal, yielding formal'. But I always got the same auto-reply mail.

Finally I asked about refunds, knowing the answer. Answer was like "what is a refund, does it look like bananas?", as I expected.

1) I registered via web and wasn't asked for anything like an id. So I gave essential info (All info could be asked) enough to prove my existence. I exist, my name is longer than I gave before so what the hell is the matter?

2) maybe that wasn't enough to prove my existence. Maybe I could be an ai from the future, trying to fool the college board. So I was asked for an, (No no no! That is not plural), two ids.
I may understand that. So I sent those ids, along with the translation.

3) that wasn't frustrating enough because it took just 10 minutes. They had the ids, pictures were matching with my registration photo, name was matching too except the other-first name but frustration, there wasn't enough frustration. So I had to take a walk for the notary after school, wait there and then pay for an unnecessary fee just to satisfy them about my existence.

If those are just formalities, aren't they a bit xenophobic. Why should I pay my whole-day-meal-money just for a sealed translation, for a thing about a correction about another thing I registered via web.

If it is about not understanding, than any search engine can explain about non-english documents if there is something else needed than my name and picture.

And sending the same reply all the time (5 times) deserves a complaint alone.

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10:58 pm EDT
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College Board cheated for sat

First I registered for may sat exam, the college board charged me double fees and did not accept my registeration. Then I tried to register for june sat for year 2012, again they didn't tell me that june sat is for 2013 and again charged me double amount because they didn't have a seat in new delhi and they didn't inform me about passport I don't have my passport for now. Now all my money is wasted and I won't be able to give my sat exam on june 2nd.
This is noway to harass students and parents. I have been cheated by college board since 2 months.
I want my money back for this cheating and fraud as soon as possible to avoid any legal action against college board.

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4:23 am EDT
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I'm very upset with their customer service. I ordered a product from the collegeboard online store. But what I realized that the product I ordered was not the product I was looking for. So I called the day that I placed the order to ask them to cancel my order. The customer service agent told me to call back tomorrow because it's too early for my...

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8:01 am EST
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College Board sat scores

Looks like college board is starting a trend. Beware consumers... They have messed up sending scores for both of my children. The whole process is looking very suspicious. Collecting funds and not following through and no way for the consumer to know about it. I would not use college board to send your scores — the are a racket and you can't trust them

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ONDIEKI
KE
Mar 03, 2010 12:13 am EST

Am kindly requesting my SAT scores, the test i sat on Nov 7th 2009 to be sent to me since the test have not sent to me and on confirming the issue they demanded that they have not recieved the hardcopy yet.

My name is KELVIN ONDIEKI, Registration number [protected] of test center 77-966 Nairobi KENYA.

My email address, ondiekicalphince@yahoo.com
Postal address, p.o. Box [protected] NAIROBI KENYA.
Cell phone, +[protected]

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V
8:51 am EST
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College Board sat is scam and fraud

Sat is a scam... It is based on where you live, how much money your parents make, if your parents ever went to college and a whole lot of garbage... It is not based on the ability of your children... And it is so out-date... They become monopy... They have codes all over their booklet for "office purpose"

Then when they give you kids low score based on everything else besides their ability... They start pushing their products on you... And these product people call 10 times a day harassing your to buy their product so that you kid can get a better score... They prey on parents... Even when you have not check the box to receive calls for this products...
They have a f rating with the bbb... And they have tons or complaints from talents student who are deserving and have to make other alternative plans because of these people...

They are so large that they can hide all their dirt...

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rycar
US
Sep 24, 2017 8:20 pm EDT

For decades College Board constantly said things like "the SAT is strictly a measure of what you've learned over a long time" which purposely fostered the false implication that it was based on standard school curriculum. Further, they constantly said "you can't prepare for it." These messages were constantly pumped out in their marketing material and in press releases from the fake news which were then mindlessy parroted by clueless high school teachers constantly. The key word for the day is "constant" because that's exactly what it was, a constant effort to brainwash the public.

In reality, the truth was the exact opposite of the message they broadcasted as the SAT was actually designed to be not aligned to high school curriculum and had very little to do with the thousands of hours you spent in K-12 school and everything to do with the length of the prep course you could afford in order to learn SAT, such as Kaplan which began as a 64 hour course in 1946. It was the classic bait 'n' switch and it was done in order to hide the ball from poor people because in order to more easily score in a high percentile you need the masses to score in a low percentile. And that way you keep from ascending to power those who understand what it means to be poor and the daily obstacles it presents so that the interests of the poor cannot be represented in or by our government.

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professer
US
Aug 01, 2017 2:16 am EDT

I have a friend who taught college science classes for several years, they did some review of the ACT and SAT tests and those who wrote them, finding that several of them did not have academic credentials to even write questions for the tests

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JamesBradley01
US
Jun 01, 2017 7:59 pm EDT

Yep, the whole thing smelled like a scam and now I see that the SAT has been completely debunked.

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Joel Gotcha
US
Mar 30, 2016 2:40 am EDT

It takes money to make money and it takes money to do well on the SAT. No wonder the United States has the lowest economic mobility in the developed world.

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sherry54321
US
Jan 16, 2016 6:37 pm EST

This test is the nastiest scam ever devised. The only reason a school might use an non-aligned, unreasonably speeded test like the SAT, GMAT, LSAT, or GRE is to measure whether someone can afford an expensive test prep course, and thereby measure whether they can afford your tuition, enabling you to screen out applicants that you would have to give a need-based scholarship to while pretending you're being meritocratic. It's also covert racism as most brown people are poor. Tens of billions of tax payer dollars are given to colleges and consultancies that use these fake tests for entrance. The government contracts with each of these companies which means the government is actively supporting class discrimination and covert racism.

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The Scam Buster 3000
US
Jan 10, 2016 8:12 pm EST

Ah yes, the SAT scam. Easily the most famous example of ed-fraud in our nation's history (although the GRE, GMAT, and LSAT are even more fraudulent). These tests were devised by the Aristocracy as a way of passing down birthright. Every academic and every administrator at colleges that require these exams is a flat out fraud. Occasionally you'll hear a scoundrel say that unaligned entrance exams are fair because you can buy a $30 book to help you learn their subject matter. If everyone had the self discipline to learn a subject just from buying a textbook then we wouldn't have schools. People need the structure which is why the rich are willing to spend several thousand dollars on a prep course.

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80carmichael
US
Dec 28, 2015 9:45 pm EST

CollegeBoard, Inc. and ETS, Inc. consistently lied for decades by saying that their flagship product, the SAT, is uncoachable. The idea that a subject can't be learned has always been crazy mysticism perpetrated by maniacal liars. In order to deepen the ruse, CollegeBoard and ETS each issued studies showing only small gains from coaching which always downplayed the fact that the studies themselves were based on short courses of an average of only 4-6 hours in length (as if anyone could learn a subject as large as the SAT in only 4-6 hours). This disinformation hid from much of the public that the wealthy could dramatically increase their test scores with a full-length, costly prep course which in turn disadvantaged both the poor and those not in the know.

In actuality, test prep courses are highly effective. Montgomery and Lilly's 2012 systematic literature review of every scientific study (randomized controlled trials) ever done revealed that test prep courses give an average gain of 56 points per an approximate 10 class hours of prep. The only scientific study they found to have ever been done on an actual course-length prep course (a standard college course is 30-45 classroom hours) was based on a 30 hour course in 1984 which gave an average increase of 178 points.

If CollegeBoard and ETS are willing to so brazenly lie on the record, what are they willing to do behind closed doors?

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RC9384859834
US
Nov 17, 2015 7:49 pm EST

The SAT is a scam. Correlation to college grades has always been the psychometrician's justification that a test measures intelligence. The University of California did a validity study, using the same huge diverse population, in which tests with so called "psychometric properties" (the SAT math and verbal sections) were proven to be far less effective at predicting college grades than regular or "achievement" tests. Therefore, the pseudoscientific medling of psychometricians has been proven not only useless, but counterproductive and indeed detrimental to society. Psychometrics went head to head with regular valid testing and psychometrics got crushed. This study tells you all you need to know about psychometrics (IQ) and proved that psychometricians aren't experts on intelligence, testing, or anything.

So if not intelligence, what, if anything, does the SAT measure? The University of California was just as interested in this question as you and I. They found that after controlling for familial income and parental education, the so-called achievement tests had ten times more predictive ability of college aptitude than the SAT which means virtually the entire correlation the SAT has with college grades can be explained by familial income (AKA whether you can afford an extensive prep course) and parental education (AKA whether your parents are in the know about the test's coachability in spite of CollegeBoard's smokescreen). The SAT should have been history within a month of this study's release. The fact that the SAT is still around 10 years after this study was released tells you every single thing that you will ever need to know about this country's education system.

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EndFraud...
US
Aug 21, 2015 10:14 pm EDT

It's good that schools are dropping an unaligned test like the SAT. An unaligned test is academic fraud. Unaligned entrance exams require one be able to afford expensive prep courses in order to learn their content. If that weren't bad enough, most US entrance exams also suffer from item selection political engineering, where the test designers select in the questions that most wealthy people are likely to get right, in order to perpetuate and justify existing social ranks. As insidious as that sounds, it's also the absolute, well documented truth (see The IQ Mythology, The Politics of IQ, The Making of Intelligence, Inequality by Design, etc., etc.). Colleges that use these exams are schools of deceit. Nearly every college in America is, or at least at one time was, a school of deceit. Our most famous schools, your Harvards, Princetons, Yales, etc., are the ones that emphasize these tests the most and are thus the most extreme examples of this deceitfulness. Then, when you go to see where these exams were created, you find that it's the same old culprits: Princeton for the SAT and Harvard, Yale, and Columbia for the LSAT. This fraud has been perpetrated against the American people for over 50 years and has impacted tens of millions of people. It's the grandest, most consequential, largest scale scam in the history of our country.

Conversely, these same Ivy League schools refuse to administer the national exit exams (major field tests), so we don't know if anyone ever actually learns anything there. So on one hand you have these schools which are clearly some of the worst in our country and then on the other hand, you have a failed tabloid, US News and World Report, going around saying that they're the best which leaves the consumer completely befuddled. Some schools have figured it out and have decided to go phony entrance test optional, but none of them that I'm aware of have issued mea culpas for their past use which is the only way they could ever be taken seriously again.

The government needs to make an example of the most extreme schools of deceit by shutting them down and seizing their assets. The combined endowments alone of the four schools mentioned above are about 100 billion dollars. Imagine the reparations you could pay society back for the havoc these schools have wreaked. It's a start anyways and you have to start somewhere with reining in the college scam. Why not start with the grossest offenders?

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Tritondiver93
PW
Feb 25, 2013 3:35 am EST

Took the SAT test in December, 2012. SAT person emailed in January and said there were issues about answers--they showed too much improvement over the answers in the May, 2012, test--and they were having to conduct some type of evaluation. SAT still has not sent the scores but keeps sending emails saying to be patient while it evaluates the answers. Isn't the whole idea of getting their study guides and test preparation materials supposed to aid you in improving your scores!? Meanwhile colleges are asking for the results.

ComplaintsBoard
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10:28 am EDT
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College Board double charging

The college board — provider of the sat college entrance exam, ap high school classes for college credit, etc., will rip you off! I registered my daughter for her third sat online as I have done many times previously for her and my other children. I paid the fee that includes the scores being sent to four colleges of her choosing. I made the selections for the four schools. I wrote the schools down for reference, but there was no printing option for copying the form I was filling out. Well, when I check online in july 2009 to compare her scores with her previous ones, I notice the last sat scores (Her best) do not show up as being sent to any colleges. When I investigate, they tell me there were no college selections made! They want me to pay — again! — to have the scores sent! This is a scam! One woman I spoke with told me they had revamped their online registration system in march — the month I registered online for the may sat. She admitted there could have been a glitch in the system, but said she couldn't override the charge I needed to pay to send the scores now. So I asked for someone sho has that authority. She comes back and says they are all in a meeting. I get online and find the number to headguarters. Guess who answers the phone?! — someone who isn't in a meeting and can override the charges! However, he too will not listen when I tell him I did choose the four colleges — why would she take the test if we weren't sending the scores to colleges?! Duh! They want to charge me for something i've already paid for — it's included in the original fee. Additionally, my daughters ap scores haven't come in, although her classmates all have theirs. She actually got her score from her teacher — who mentioned there was a name on the score list of a student that didn't attend our local high school! Another mix-up, I guess! That seems to be standard for the college board lately! Oh well, there's still the act! I say have your student take that — they are much more customer friendly and on top of their business. The college board is failing!

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Sanjit Gupta
US
Nov 05, 2023 2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am apply for Drexel Undergrad and they are accepting downloaded SAT Score Report and emailed to them. The Report needs to have Date of Birth but when I download my score it its missing DOB and they would not add.

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Phuong Anh
US
Aug 05, 2023 9:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

31/07/2023, I registered for the SAT 07 Oct test date in 10:53 and for the first time it listed that I haven't complete the transaction so I have to registered again in 10:56, however, College Board charged me both 2 times i registered so how can I get my money back?

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Mitchelle .O. Lanade
Port Harcourt, NG
Jan 11, 2023 3:26 pm EST

I dearly seek for a remark concerning my SAT result. I took the exam on Saturday, the 3th of December 2022.

Test center: Jephthah Comp Sec Sch.

Registration number: [protected].

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Tracey Gomora
US
Dec 31, 2022 3:09 pm EST

Took the PSAT in early October and College Board said she had two profiles and was merging them. Said it would take 5-7 business days. It is now late December and still no score. They said it was escalated but that was clearly a lie. Agent was hard to understand and extremely rude…kept interrupting me.

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Rasheeda Jones
Riverdale, US
Nov 15, 2022 11:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Complaint. My son and a group of other students showed up to test site on 8/27/2022. Test site was closed. We stood out there for an hour. Did not get in. Called the school they said they no longer is a test site for SAT. We did not get any notices before the test date. College board refuse to resolve issue.

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Denise223
US
Aug 05, 2022 7:46 pm EDT

College board did the same to us how do we get this resolved?!

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Akif Shahbazov
US
Aug 02, 2022 8:48 pm EDT

We have called the College Board multiple times after two months they finally raised an escalation to the case manager Jake Sarro. Unfortunately, this gentleman never responded to our emails or returned back any of our phone calls. Seriously more than two months and no one can tell us what's going on...

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Mercy Limatukei
Eldoret, KE
Jul 31, 2022 7:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did sat 5/7/2022 at Eldoret Polytechnic and i have been waiting for results, I contacted them several times only to be told i did not provide the correct document at testing center yet I gave them the my ID and admission ticket.

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Dan Herman
US
Nov 29, 2018 6:38 pm EST

My daughter just got double charged for sending SAT scores to a college. Their "customer service" is anything but. The person I spoke seemed to think it was impossible to refund the additional charge because it was already sent to the school, even though it was billed twice!

It seems this is a fraudulent strategy for college board to make extra income.

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Dan Herman
US
Dec 05, 2018 12:33 pm EST
Replying to comment of Dan Herman

I put in a fraudulent charge request in to the bank and after a few days the bank refunded the money. It seems this is the only way to get your money back from college board.

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Christian ramsaa
US
Aug 29, 2018 5:36 am EDT

1st off I have to say for big company you guys really do poorly with your customer service I've been waiting 3 days to get my reset password link and I still haven't got it so I to call back and get it hopefully they send it back you need to train your employees better. Because they clearly have no communication skills whatsoever

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Overview of College Board complaint handling

College Board reviews first appeared on Complaints Board on Jul 25, 2009. The latest review ap exam ordering and test site registration (international) was posted on Oct 26, 2023. The latest complaint May sat scores pending was resolved on Jun 01, 2022. College Board has an average consumer rating of 2 stars from 70 reviews. College Board has resolved 10 complaints.
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