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3.4 1726 Complaints
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Complete Savings / Complete Save Complaints 1726

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1:47 pm EST
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Complete Savings / Complete Save Charged me for no reason

I have been charged £15 for no reason i dont know why it has been taken out nor how they have my bank details, pleaae contact me as soon as possible as i woukd like to sort this issue out and resolve it asap. My email is [protected]@gmail.com and my number is +[protected] when possible please contact with me with help to sort this out much regards.

Desired outcome: Money back

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8:56 am EST

Complete Savings / Complete Save Money taken from bank account

£15 will be taken from my account on 29th December which I know nothing about

Desired outcome: Money refunded

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2:07 am EDT

Complete Savings / Complete Save Charges deducted from my bank account

Hello today 15£ got deducted from my account. From complete saving. This transaction was without my acknowledgment.

Desired outcome: Want my money to be refund

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3:13 am EDT
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Complete Savings / Complete Save Unauthorised payment taken from my account

Hi I have just checked my account and you have taken £15 from my account.

I want to request for my money back and please cancel for any future payment.

I have no idea how it got to this and how you started taking the payment.
Please contact me back and let me know how it's this going to get sorted.

Desired outcome: Want my money £15 back

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10:16 am EDT

Complete Savings / Complete Save Fraud

I have had £15 taken out of my bank abs I've never used you before please cancel this

Desired outcome: I want me money back

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11:01 am EST
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Complete Savings / Complete Save Money being taken from my account

Just this morning 19th December 2021, I went to order a Christmas card for my sister but my card was declined due to not having enough money. I thought this was strange because I put £20 in my account yesterday 18th December 2021, so I went to check my banking app. I looked on my recent out payments and it said a company called complete save had taken £15. I have never in my life heard of this company let alone subscribed to it because I'm only 16. I worked hard for this money and did not appreciate it being taken from my account for something I did not buy and need it back soon if I am going to be able to order the things so they come in time for Christmas. I would like a refund.

Desired outcome: Refund

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2:07 pm EDT

Complete Savings / Complete Save They take money out without consent

I just realised that WLY*COMPLETESAVE.C takes out 10£ out of my account every month, without my consent.
I'd like that money back.

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10:17 pm EDT

Complete Savings / Complete Save complete save.co.uk

please stop charging me 15 pounds

Desired outcome: stop my subsciption

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3:51 pm EST
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Complete Savings / Complete Save unauthorised taking of money from my account

just been on to my bank account and you have taken £15 out. I have never given you authorisation to do this. I saw your advert after ordering from Very (i think) and I started to fill inn the form about getting cashback. NOWHERE DID I READ ANYTHING ABOUT £15 CHARGE. And going by other complaints I've read this will not be the only one. Whats the point in getting cashback if you are also going to charge a fee every month. Please can i have my money back and absolutely DO NOT take anymore or the police will be getting informed and also the bank. I AM ABSOLUTELY FURIOUS.

regards

Lesley

Desired outcome: MONEY BACK AND NO MORE TAKEN FROM ACCOUNT

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Update by Lesleyparti
Dec 17, 2021 3:58 pm EST

ps please let me know how this can be resolved and soon.

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9:07 pm EST
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Complete Savings / Complete Save Cash taken out

So today I look at my online banking. Something I don't often tend to do, as I work 24/7 and I've found that you as a company have taken out 30 pound in 24 hours out my account I have never signed up to this company and never heard of this so called rewards thing and trying to get hold of them didn't work either I keep trying to get my money back. This has not happened. If booking train tickets is costing me 30 pound a day I never will again this is disgraceful

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8:46 am EST
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Complete Savings / Complete Save Scamming my money from my account

You said you would pay my money back into my bank £750.
Your agents are continuing to put the phone down.
The Swiss bankers who are scamming us are a complete disgrace

My account details [protected]
Your agents are continuing to not tell the truth.
When asked were they not telling me the truth they hang up.
They don't want arkward questions only lying to myself

Desired outcome: My money returned

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Update by Lorraine barr
Dec 19, 2021 2:13 am EST

Latest lies from Mary.

Hello Ms Barr,

Thank you for contacting us.

Your complaint was escalated to our Team.

We conducted a thorough investigation using our payment processor. All refunds were successfully processed on the same day that we tracked them using the reference numbers we provided you, and none were returned to us.

Because we pay refunds to the same card number used to charge you, some refunds were paid to an old card number that ended in 3114 and 6011. Usually, your card issuer should be able to identify the account to credit, but it appears that they were unable to do so. In any case, the refunds were not returned to us.

When we refund a membership fee, the refund is assigned an Acquirer Reference Number (ARN) which is a unique identifier that can be used to track the refund from us through the payment network to your bank that issued your card. The fact that an ARN is assigned to each of these refunds indicates that they reached our member’s card issuer.
As this is usually dealt with by a back office team within banks, in order to resolve this as soon as possible, we would like to ask you to contact your credit card provider and request them to investigate what happened to the refunds that were paid to following card (s) as these have not been returned to us.

Last 4 Digit Expiry Date Acquirer's Reference Numbers
7435 1/2023 74601001335147043853424
7435 1/2023 74601001335147043858613
3114 1/2023 74601001335147043858860
3114 1/2023 74601001339148119492275
3114 1/2023 74601001339148119492267
3114 1/2023 74601001339148119492259
3114 1/2023 74601001339148119492242
3114 1/2023 74601001339148119492168
3114 1/2023 74601001339148119492150
3114 1/2023 74601001339148119491590
3114 1/2023 74601001339148119491582
3114 1/2023 74601001339148119491111
3114 1/2023 74601001339148119491103
3114 1/2023 74601001339148119488083
3114 1/2023 74601001339148119488034
3114 1/2023 74601001339148119467053
3114 1/2023 74601001339148119466915
3114 1/2023 74601001339148119466865
3114 1/2023 74601001339148119466857
3114 1/2020 74601001339148119466824
3114 1/2020

You have not refunded my money

Update by Lorraine barr
Dec 16, 2021 8:48 am EST

Swiss bankers no don’t are scamming people of our money.
I feel like the cuckoo in the clock being scammed in the way with unscrupulous people.
I hope your family has a nice Christmas with my money.

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6:57 pm EST
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Complete Savings / Complete Save Whole Company

I bought tickets of ticket master weeks ago and completely forgot I accepted being giver 17 euro off next time I booked tickets (which I did not use) I did not see anywhere they would be taking 15 euro out of my bank account.

For a part time workers and this close to Christmas to be seeing I'm being robbed of 15 euro for absolutely nothing. How ye are making your money is ridiculous.

I tried to cancel my account by online assistant but they some how could not find my account with my email or member No. and went to sign into my account and saying my password is wrong. When I tried to get email sent for forgotten password I'm not receiving it. So some how ye can find my bank account to rob me off my money but can't find my account to cancel it.
I will be cancelling this direct dept with bank tomorrow and I WANT MY MONEY BACK…..

Desired outcome: MY MONEY BACK

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7:22 am EDT
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Complete Savings / Complete Save Unauthorised funds taken from bank account

Dear Sirs,

On checking my Bank Statement today I noticed that there had been a withdrawl of £15.00 by a company called WLY*COMPLETESAVE.CO.UK, I have never heard of them, never dealt with them, and have no idea what they sell or do {exept Scam bank accounts}

I insist on a FULL REFUND at once

Shown on Bank Statement as: WLY*COMPLETESAVE.CO.UK

Desired outcome: FULL REFUND

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5:25 pm EST
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Complete Savings / Complete Save unauthorised debit

I have just going through bank statements as its Christmas and money is tight and noticed the payment to WLY*COMPLET which I did not recognize.

I looked up why this would be and who you are, and the only thing I can think of is the purchase of a train ticket in the past that offered me a £20 cash back voucher; at no time did I sign up to a weekly, monthly charge for "potential" savings.

I am mortified having looked back through my statements to find the first debit occurred on 7th Feb. 2020 and has continued until 7th Dec 2021; see below:

Description Value
5207 06FEB20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11FEB20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06MAR20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11MAR20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06APR20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11APR20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06MAY20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11MAY20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06JUN20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11JUN20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06JUL20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11JUL20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06AUG20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11AUG20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06SEP20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11SEP20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06OCT20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11OCT20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
8832 11NOV20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06DEC20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06JAN21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06FEB21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06MAR21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06APR21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06MAY21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06JUN21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06JUL21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06AUG21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06SEP21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06OCT21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06NOV21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06DEC21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15

A WHOPPING £480 has been taken from my account; I will be contacting my personal account manager tomorrow and filing a claim and ensuring that you are not able to take any more of my hard earned cash from my bank.

Desired outcome: Repayment of the £480 and proof that all my personal data has been deleted from your system

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8:17 pm EST

Complete Savings / Complete Save Unauthorized Credit Card Charges

So I checked my bank account to find out that Complete Savings has been taking £15 out of my bank account every month for no reason. I haven't signed up to the company nor have I ever heard of them until now. This has apparently been going on since April 2021. We're in December 2021 right now. Which means that is a total of £135 taken from my account that I could be saving up for better uses. I would very much like a refund of all the money the company took since this is clearly not acceptable.

Desired outcome: Refund of £135

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Update by Novas6
Dec 11, 2021 8:22 pm EST

That's supposed to be UK, not US...

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1:51 pm EST
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Complete Savings / Complete Save Money taken from my account

I have had £15 taken from my account, how has this happened?
I have not signed up for any membership.
I cant cancel this direct debit as i dont have a membership number because i dont have a membership.
I would like the money put back into my account.
How did you get my bank details?
What company are you saying i used for u to get my details?
Vwry annoyed!

Desired outcome: Money back into my account

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1:57 pm EST

Complete Savings / Complete Save Money taking out my account without my authorisation

WLY Complete Savings £15 coming out my account without authorisation.

Spoke to customer services and they will refund me this months but not the other 5-10 months and I've to fill out this form to get the rest.

Is this possible? I have phone my bank and they are getting back to me on how many months your company owe me...

Appreciate your help. Thanks you,

Caitlin Palmer

Desired outcome: Refund for all the months that the £15 was taken out

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Update by Caitlin Palmer
Dec 10, 2021 1:58 pm EST

Approximately 5-10 months of money getting took out my bank account without my authorisation. I have phoned to cancel the subscription but I would like my refund. Thank you

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3:26 am EST
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Complete Savings / Complete Save Wly*completesave.Com

These people have been taking out £15 from my account since 18/6/21, I have no idea why and haven't asked them to. Have tried to stop it via Barclays to no avail. Can you please help me re this. I see you have another complaint re them which has been resolved

Desired outcome: Payments stopped and refund if possible

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6:20 am EST
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Complete Savings / Complete Save Money being coming out my bank without my authorisation

I have no knowledge of any membership with WLY complete save. From has been coming out my account over year now. I dont want to be apart of the membership please to cancel. I want a full refund of my money.

Desired outcome: I want back a full refund

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9:46 pm EST
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Complete Savings / Complete Save Fraud

Have stolen my credit card details from an online supermarket website which I was using for the first time due to lockdown. Have taken £15 per month since Jan 2021. Only remembered it because recognised the logo after a google search. It aposared as a popup (somehow bypassing all popup blockers) and couldn't continue with store purchases . Would onlydisappear if clicked on.

Desired outcome: Full refund plus interest

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About Complete Savings / Complete Save

Screenshot Complete Savings / Complete Save
Complete Savings is a membership program offering cashback on purchases, discounts, and various monthly benefits. Members can save on shopping, travel, and entertainment with participating retailers. The service requires a subscription, with a monthly fee granting access to the deals.
How to file a complaint about Complete Savings / Complete Save?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Complete Savings / Complete Save in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure to follow these steps carefully to effectively file a complaint or review about Complete Savings / Complete Save on ComplaintsBoard.com.

Overview of Complete Savings / Complete Save complaint handling

Complete Savings / Complete Save reviews first appeared on Complaints Board on May 10, 2009. The latest review Money being taken out of my bank without any supervision was posted on Mar 22, 2024. The latest complaint Money being taken out of my bank without any supervision was resolved on Mar 22, 2024. Complete Savings / Complete Save has an average consumer rating of 3 stars from 1726 reviews. Complete Savings / Complete Save has resolved 1051 complaints.
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  1. Complete Savings / Complete Save Contacts

  2. Complete Savings / Complete Save phone numbers
    800 389 6960
    800 389 6960
    Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 8 8 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 4 4 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
    +44 800 389 6960
    +44 800 389 6960
    Click up if you have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number
  3. Complete Savings / Complete Save emails
  4. Complete Savings / Complete Save address
    Sentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
  5. Complete Savings / Complete Save social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 18, 2024
  7. View all Complete Savings / Complete Save contacts
Complete Savings / Complete Save Category
Complete Savings / Complete Save is ranked 163 among 310 companies in the Web Services category

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