ComputerShare
Reviews and Complaints

They confirmed online and verbally that my stocks was sold on Oct 31. They wired payment but their remitter bank forgot to include the complete remitter's address so my bank rejected it. The remitter bank confirmed that they received back the money on Nov 10. Up to today (December 1), after several emails and IDD calls, they have not paid me yet and said that they are still checking. It is unethical to hold other people money without any reason. The customer representative, David Goodwin, is completely useless too. I've asked for a call back to explain but he just ignores the messages and just gives excuses. Computershare should remove him from customer service. He does NOT know how to handle customer complaints. He just keeps saying that he is checking BUT it has been more than 3 weeks since Nov 10 and he is still checking?

I work for Western International Securities and we have over 75 clients that have various stocks held at Computershare. Every single client has complained to me that your website is slower than every other website that they visit to view their accounts. I have logged in as well and it is incredibly frustrating to watch the spinning wheel several times while waiting to view my holdings. Is it possible to finally do an upgrade in service to make more easily accessible without the clients having to reset their use name or password? In addition, clients with HCN (Health Care REIT) have been given multiple account numbers and this is completely unnecessary and inconvenient for them. We have requested many times to merge every clients multiple accounts into one account and then have Computershare stop opening new accounts when the clients purchase. It doesn't make sense and it is an issue for many clients. I think the frustration is that nothing with Computershare is easy we should be making our clients lives easier.

They wanted me to update my CHF Account details in my profile to pay my money. I did and informed them. They told me that my money will be paid in 15 working days but they still havent paid. They didnt keep their words. They send late answers to my e-mails and in these e-mails they are trying to find excuses not to pay or make late payment. I dont trust them anymore. I never suggest!

I am a non us resident and I have 2 common stock accounts (Individual and Joint). When log in the joint account, it shows up in the screen as usual, but when log in the individual one, I get a message that I don't have an account. !
Both accounts are related to the same Company. Robotic help available in the site doesn't cover such a kind of doubts.

In 2012 I was distributed shares of Facebook mainly class b with some class a shares also. Opened an account with counter share and alloyed the grace period to pass and tried to access my account would not accpect username or password. I've contacted the FBI ic3 complaint center and the sec. and to this day I still have no access to my share distribution. Also. My computershare mail was given to my by my boss at the time major red flag. And have reported this also I was working at the local hospital lakes regional health care as a maintenance engineer at the time they seem to not value my claim to this. And common sense would say they would report this. I've also had recorded conversation about my troubles with computershare with some of the head people at FB. And am actively seeking a lawyer to confirm cirtifcate of ownership through Facebook investor relations. And to have the Ct ordor lifted in the process. Along with this I did not revive my copy of tax form 8937. Which is required for nontaxable distribution.

I have an old stock account without much money in it. I moved several years ago and lost track of it. Apparently, Keane tracked me down and sent me a letter indicating that they correct the matter by changing my mailing address. The catch? It will cost me 10% of the total value of the stock. Mind you, they have my address b/c they sent me this letter.

I was able to call the old stock account and change my address over the phone. There was another option to contact Computershare if I want to transfer my funds. I am reluctant to do that based on the horror stories on this site.

How do I go about getting these funds that are rightfully mine? I would like to transfer them out, but am uncomfortable providing any information because it has all the markings of a scam.

Has anyone had any success getting access to their own money? Any recommendations on how to best achieve that? it sound not be this much work. I want my shares.

I sold some shares in my Computershare online account 8 March 2017 and todate i still have not got the payment for this sale. I am beginning to suspect that Computershare is deliberately delaying the payment of this sale which amount to about US$15.8K so that they can gain the interest of this money from the bank. it is ridiculous for a big company like computershare to be so inefficient to service their customer.
can you please investigate and explain to me why this is happening and how you can avoid such inefficiency in the future?

Was notified of supposed shares in bank stock that I had &'if I didn't claim would loose to state. Paid $330 to computershare to claim stock. I called about claim after hearing nothing, was told claim was rejected. Was told refund was sent to bank that name was on stock. I Asked why I did not get the refund, was told it was their policy. As this supposed bank is no longer in business, I feel I have been scammed out of my $330. The people are not friendly & are rude if you can get a call through to them.

Computershare agents give twisted information and lie about the status of stock certificate transaction. I ordered a paper stock certificate $25 by overnight courier $30 and was told it takes 5 to 10 days.

After no certificate in 7 days a computershare agent called me to see if I had the certificate yet! I couldn't beleave such a stupid question with today's UPS and FEDEX. I asked the agent for the tracking number and she acted like I was the first person to ask such a question. Said she would have to research.

My husband passed away March 3, 2017. Since I am in need of money on March 5, I called and informed Computers hare of my husband's death. On March 10 I received a letter saying my check was sent to my bank. It was not and never had been sent. After 4 more phone calls that each take1/2 hour for them to answer. We made a mistake, you need to get the stock transfered to your name and then we can send the check. They said they would send the paperwork it never arrived. I call again and they tell me to print it out from Thier site. I did that and discover that my signature will have to be verified by a Medallion. Now I can't find anyone that will do it unless I have have an account there and it has to be at least six months old before they will do it. I am 80 what are they waiting for me to die? DOES ANYONE KNOW WHAT GOVERNMENT AGENCY REGULATES THEM? IT'S MY MONEY!

My 55 yo husband passed away unexpectedly and has this stupid stock. While working on getting his probate all set up and all the other things I needed to do, I received a letter from Keane wanting me to transfer his stock to his probate. It took almost a year to get it straight. I would send them info, they would send me the same request form. I finally called them on several occasions and there was always something missing. There would be a fee, but they don't tell you how much. They charged me 25 of his 128 shares to do a name & tax number change to the estate, almost $500. Wow, that's a pretty good fee, right for a couple of phone calls and some computer taps! The letter they sent me even seemed like they were excited that they were able to find my stocks...ummmm, they weren't missing. Now I was told by the estate lawyer to liquidate the stocks they want $15.12 per stock to sell. Stock is worth $17/share...THIEVES! Really...less than $3 per stock will go into the probate while they make over $1500.00? Someone really needs to look into these Thieves. Not bad enough I lost my husband, I have to deal with them taking more that 3/4 of the money.

Computershare was given charge of administration of stocks granted to employees of AT&T. I retired in 2006 and relocated. For some reason, perhaps my own fault, they never did keep up with my address. For 10 years, my dividend checks were mailed to my old address, but never cashed. Once I discovered the issue, I was able to update my address and make arrangements to be paid for 10 years of dividends. Unfortunately, my account was no longer in my name, but the name of an investment fund that had handled my retirement payout. The company whose name it was in did everything that Computershare asked to provide documentation to move the account name back to me instead of them (for benefit of) They were unaware of the existence of the account, had never "pulled" it to manage it and didn't do that kind of investing anyway. Computershare couldn't provide any documentation as to why it was changed but required an inordinate amount of documentation as to why we should put it back in my name. They were provided with a document called a "disavowel" with a raised seal stamp along with the corporate resolution etc. But it was rejected as they wanted a "medallion security signature guarantee" The check I am still holding is dated 6.29.16 and it's still worthless since it is in another name for my benefit. This is insane. Filed a complaint with the SEC but haven't heard a peep.

Overall as I am concerned, Computershare is the worst company I ever had to do business with. A company I am shareholder issued a special dividend and the amount is a substantial amount. I have an online account with them. 2 and 1/2 month ago I contacted them and was told that the amount would be mailed to me on 6/9/2016. On 6/20/2016 I called them to let them know I had not received the check. They told me that it had been mailed to me at my address that I have for 20 years with them, where I receive mail from them all the times, but that the check was returned to them...I will save you from the details but I eventually found out that the check had never been mailed...And I am still waiting for the check 2 and 1/2 months later after many calls and 2 mails contacts...In the meantime I had lies after lies from them. I dealt with the Montreal office.

My experience this week with Computershare has been a nightmare. All I needed was a copy of my statement of holdings with Exxonmobile for the Gold Medallion stamp required by Computershare for their paperwork to retitle my account. I have spent no fewer than 5 hours over the course of 4 days and still am unable to access my online account using my user name and password. Technicians have not been helpful. The supervisor I worked with (Adelie Anosa) has not been helpful and has been unprofessional. Prearranged phone conferences about these problems with access were as much as 3 hours later than scheduled and I was no longer available to answer. As of today (8/11/16) I still have no statement nor do I have access to my account. This is TOTALLY unacceptable.

Been trying for three weeks to get them to send me a statement. You can only talk to people in China or the Philippines. Everyone says something different. I have spent about 10 hours on the phone with them in the past 3 weeks and have gotten nowhere. Today it took me 1 1/2 hours on the phone, going from person to person from country to country. Was put on hold and was told I could speak to a manager. Twenty minutes later no one came on the phone. I am going to do what the "customer service" rep told me to do today. Whether it works or not remains to be seen. Horrible company. I will never again do business with this company.

I have tried to contact Computershare on numerous occasions. First of all, I dial their enquiry number [protected]. Then I am greeted with a recording trying to connect me. I would like to register my shareholdings with Computershare. Finally, I get on to a foreign voice, Joe, who tells me to hang on and then he informs me that I cannot connect with my MacBook Pro - it is not compatible. He then mumbles something about having a Google facility and asks me to hang on. He then plays some soothing music for me to listen to and after two minutes we lose connection. The whole process of trying to register with Computershare has taken me an hour so far and I have to start again. This is very a poor service. Perhaps companies should be using another service which makes it easy for customers like me.

After being strung along by the incompetent, feet dragging staff at Computershare, i finally was able to have my shares transferred over to my brokerage account. I called the investor relations dept at the company that i own shares of. I reported to them that the transfer agent(Computershares) was being very difficult and restrictive of making the transfer. He called his connection at Computershares and had her make the transfer. I had thought of justnhaving Computershares liquidate the shares and pay the fee (3%), which is ridiculous and outrageous. If youre having the same problem, contact your agent at the brokerage and have them contact Jane Marten at Computershares. Jane.[protected]@computershares.com Good luck

Sold stock with this company the last week of January, 2015.according to them a check was sent out February 5, 2015.was told it would take 7-10 business days before I receive the check. after 10 Bussiness days still no check.I called them about it and they claimed the mail was running slow because of the snow and to wait another week.it is now Feb 23rd and once again no check. called them up, had to wait 20 minutes for a live operator.when I finally get a representative I explained to her my situation, once again they blame the post office for being slow( three weeks slow)she tells me they can mail another check and it will take 7-10 business days( here we go again) I tell her I'm willing to pay extra to send it by carrier.she tells me for security reasons it's against company policy.( right because if you send it by carrier the packaged is tracked& signed for)so now we once again play the 7-10 day waiting game for a check I feel was never sent in the first place

Beware guys. I was totally ripped off from us computershare. Their website is outdated, i sold my shares for 86 dollars. I received 46 dollars sent to me via check. 40 dollars gone.
I hope this ### company go bankrupt, this is a shady company. Also their customer service rep lack the initiative to assist shareholders. This is crazy

On october 6, 2014, I sold all my previous company's shares in computershare because I left the company. The fun is $4834. 19 cnd. They asked me whether I like to get pay. At first, I told them that i'd prefer direct dipposit, so I read out my bank account number twice, one number at a time, over the phone. They told me that the whole fun would be dipposited to my account the next day. But after 10 days I checked, the money still wasn't in my account. So, I called them. They said my bank rejected the direc dipposit because I gave the wrong account. What? The hell! So they had to mail a check to me and I would received the check within 10 business days. But after 10 businss day, the check still didn't arrived. I called them again and again. And something is weriou, every time, different person answered my call gave different check issued date. Now is november 15, more then a month my money still didn't arrive. That made my so frustrated. I don't know if they really want to pay me or just steal all my money like that. And they refused to try second direct dipposit for me. Anyone tell me what should I do with this #. Should I hire a lawyer?