ComputerShare
Reviews and Complaints

I sold my share on Aug 25th, but haven't received until now. I was supposed to get in 2 days, but it's been a nightmare. The first time, was my mistake, I inserted a mistaken information. But since Sept 21st, I've updated and all I get from them is excuses, every time I call, they tell me a different excuse: wrong information (again), it was missing a branch number (which is part of Iban code), still on available time to do, they had sent me a check, it was done, I should check with my bank, I should wait more, I don't know what else I can do to solve this.

The same with computershare.com.au
They keep asking registered address for the account holder and keep saying they don't have that address in records.
Then finally they have it but still dont give the SRN needed to transfer back the share to an exchange.
Then they end up saying again the address given is wrong again and again.

Finally I manage to access the account online on their website and surprise the SRN is hidden everywhere!

Check the screenshots dates. You can see one day it's good then later once again it's not...
They are playing me for a fool.

I am unable to effect changes to my account. Every attempt comes back with the error message although I can login to my account successfully.
All attempts to communicate with Computershare using email or telephone service failed. Emails not replied to, telephone call either disconnected or simply not answered.

Lev Rozenblit
[protected]
[protected]@yahoo.com.au

I have repeatedly attempted to gain access to my account. Every attempt results in Computershare's system saying they will send me a validation email link. I never receive the email. When I contact the company, they, in error, believe this is some other kind of problem and send temporary passwords and validation codes via postal mail. I enter these into their system and again, I am asked to validate an email link that never arrives. It is not in my spam folder and my email address is entered correctly. Computershare is engaged in fraudulent business practices, and I will continue to allege this until the issue is resolved and gain access to my account online.

I have been having an ongoing issue with my shareholder cheques which have recently been returned by Bank of America in the US. My bank, Halifax, in the UK have only been told that the cheques are "returned to sender" with no further information being provided.

This has, therefore, meant that I have incurred bank charges and a loss in the conversion rate of the cheques being returned.

To be quite honest this has been ongoing now for nearly 7-8 months and although the Regulatory Complaints Department have been involved no resolution has been received. The team say I need to speak to Computershare who then indicate that I need to speak to Bank of America. I have asked them on numerous occasions to advise a time when they are calling as this normally the evening in the UK and I end up missing the call. They have only ever once arrange a time. Recently, the department have tried to call but have not arranged a time as requested so I have missed their calls. Although recently they have given me a number at Computershare and I was advised that Computershare would call me but this is not the case.

I have also incurred overseas phone charges from the UK.

In light of the above I would like to be reimbursed the monies owed.

Computershare was the agent for Spectera/Enbridge Stock which was once a part of Duke Energy.
Computershare's customer service is NON-EXISTENT. They have been holding shares of Enbridge for over a year since I first requested the shares to be sold.
They claim they have NO means to sell the shares online. I interpret their actions as being they simply refuse.
AVOID Computershare.
I suggest, that if you have assets held by them, move them to a reputable brokerage.
Another Complaint I have is they charge unreasonable prices to purchase shares. At one time, before I knew the extent of their fraud, I considered purchasing shares of other companies. What I found is they charge large fees whereas purchasing from most online brokerages would be no commission buys.

This is the worst web service that I have ever utilized for a financial service, the worst.

I go through the online verification process, register successfully, and then receive a reply that I will get a response email in 7-14 days, then I can access my account. Hey, this is 2021. Letters do not arrive in the mail due to USPS incompetence. Certainly there has to be a better registration process.

Online service will NOT allow me to sell or transfer shares.
I've initiated at least three requests to transfer ENB ordinary shares into an account at Fidelity.
10/30/2020
11/25/2020
12/20/2020
All appropriate documentation was submitted to Fidelity.
The curious aspect is that In April, I successfully transferred a part of my ENB from Computershare to Fidelity. Same Stock, Same brokerages, Same transaction request.

Can't sell, can't transfer. Sounds like Computershare is trying to prevent me from getting my money.

I won't send account or personal info in this complaint and I will try to work DIRECTLY with Computershare, however, they insulate themselves behind their web-wall and there doesn't seem to be anyone responding to my requests for information. The company Computershare should be shut-down.

On 25 November i sold my ABSA Group share via the dealership desk in Johannesburg. Initially there was some confusion re the bank account but eventually everything was sorted out and the sale was completed. I have the reference number. Unfortunately I still have not received the proceeds from this sale after numerous calls and telephone discussions. The problem is that I am phoning South Africa from the UK and I frequently get cut off. Only this morning I asked specifically for the agent who I have dealt with on a number of occasions and without even verifying my identity i was cut off after I had said I hoped he could explain why I had not yet received my money. So far I have spent over £200 (almost R4000) on phone calls and not received any reason why this has not been paid. I am planning on contacting the ombudsmen as a next step.

I have been back and forth with this company for 13 years now and today is the final straw. First I updated my maiden name and address which, to there credit, is the only thing that has been done right. Then I tried to remove my father from the account which should have happened when I turned 18. The paperwork to remove him gets lost on their end, disturbing considering how much personal information it contained. Then I fill it all out again and he gets removed but my, incredibly simple, name gets misspelled. I call to fix that and get told I have to go through all the paperwork for a 3rd time So I wrote and e-mail and got a call the next day with a girl swearing up and down she could fix it all and I wouldn't have to do the paperwork again. Given the total incompetence up to this point I really shouldn't have been surprised that I got sent something today with my maiden name, not my updated name, and my father is on the account again! She somehow made things worse than when she started. I call to get this all fixed again and get told there are paper versions of the stocks and that's why they can't remove him? But they did! They can remove him because they already did when they misspelled my name! She is saying I have to fill out more paperwork, pay for a notary, and pay $80! For something that never existed? Why was this issue never mentioned before? All the sudden this other issue that no one else caught magically exists? Now I am going to be out close to $100 by the time this is all said and done due to the incompetence of their staff? They have had 13 years worth of chances but I've had these stocks 30+ years. I have been beyond reasonable. All I need is:
1. My father taken off as a custodian
2. My name spelled correctly
3. Checks that I cannot cash due to the aforementioned issues reissued with the correct information.
That is it. That is all that needs to be done. I shouldn't have to beg for simple every day things. Let alone wait 13 years for it. This is all they need to do to make me happy. I am just asking for them to do their jobs.

I just got an email from this company, Computershare, with a brand new password for my account because I asked for a password reset. The only problem is: I never heard of this company. They did not address the email to me, personally, just sent it to my email.

Here is the email; pretty sure it's phishing:

"Thanks for using the forgotten password service.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.

If you requested this password reset, please use the below temporary password to login.

Password: rY43j4At

If you didn't request this password reset and don't know who did, we recommend that you:

Login and change your password to ensure your details are secure
Contact us if you would like us to place a lock on the account
Important note: Computershare will never ask you to divulge your password over the phone. When you login, please ensure that your personal site seal is displayed before you enter your password.

Thanks,

Computershare

Important note: Computershare will never ask you to divulge your password over the phone.
When you login, please ensure that your personal site seal is displayed before you enter your password."

Yeah? How're you gonna log on with no account? You're going to have to create one. Ah! Aha! Stay away from these frauds.

This email may contain confidential information and is for the sole use of the intended recipient(s). Any unauthorized use or disclosure of this communication is prohibited. If you have received this email in error please delete it and notify sender. This email has been scanned for viruses.

I have been attempting to get the MetLife shares which I have held since 2003 out of Computershare and into my Financial Planners account for four months. I have spent hours on the phone on hold, with and without my financial planner, online and filling out forms to meet their "fraud prevention" policies.

About one month ago Computershare sent me a form to sign. It was a "WITHDRAWAL ELECTION FORM". It was a simple form requiring my signature, checking one box and dating it. I completed the form, with my signature and the date of 6/17/19. I sent the form off and received a response from Computershare on 7/5/2019.

The response letter stated that they could not verify my signature. That my signature stated that I was R. Tom Paul, when my signature clearly states, "R. Tom Smith". My signature has been the same since I learned cursive in grade school. Along with their letter stating that they have rejected my request to withdraw my funds, due to their arbitrary and capricious decision that my signature is not mine, several more forms to complete. A total of 15 pages of very fine print were sent along with the rejection form. All of which were clearly a thinly masked attempt to discourage withdrawal of the approximate $1, 000 worth of MetLife Trust shares.

Hoping for a reasonable resolution, I once again called their customer assistance number. I first spoke to Lilly Woodbury, who stated that in their opinion, my signature is not me. After several attempts of trying to reason with her, without success, I asked to speak to her supervisor.

After 12 minutes of being put on hold. A male voice how identified himself in very fast speech as Kiers. After he identified himself, he fell silent. After several seconds of uncomfortable silence, I asked him if he knew why I was calling, and if Lilly appraised him of the situation. He tersely answered "yes". Again, awkward silence. Then he said my signature was not mine. I asked him if he was an hand writing expert. He stated that he was not. After several minutes of getting nowhere with this gentleman, I asked to speak to his supervisor.

After a shorter hold time someone who identified herself a Kathrine came on the phone, with a certain resolute tone, that told me without even a discussion that this was an open and shut case. Again, I went over the facts with her that I have been attempting to transfer this small amount share from Computershare to by financial planner since March. She said the signature on the form was not mine and that they refuse the process the request, unless I resign the form and resend along with the 15 pages of paperwork that was sent, and PROVE my signature is in fact me. I asked her to send me the form in a format that I could sign electronically such as Doc-u-Sign, or Adobe Sign. She stated that they don't do that. I asked her if she knew that there are Federal Laws on the books for over a decade making electronic signatures the same as hard copy signatures. She did not respond other than to say that is not their policy to avoid fraud. I told her that I would consult with a governmental agency regarding their practices and attempts to obfuscate a simple of transfer of share of stock from their company.

A company called computer share was supposed to direct deposit the money from my wife stock into our account at the bank. These people had the audacity to say they don't have a trace number for where the money went. Several supervisors said they would handle the situation. One of their employees today me to get a lawyer. Please repost this and spread the word they are thieves

Bought 2 minimum buy in stocks, all was ok till the 2nd day..Both stocks went up approx 2.5% after the bell and I lost money on both of them when I checked my account, called them about it and they said the have nothing to do with that and I have to call the companies of the stock I bought? [censored]...I sold the stocks immediately, will take the hit on selling them...DO NOT BUY ANY STOCKS THROUGH THEM...Call center is in the Phillipines somewhere and they read scripts, they have no idea whats going on, luckily I was paying attention

August 22nd 2018 to december 17 and 26th 2018
Computershare has since being contacted by me of my mothers passing has still not finished the transfer of the reported lost 145 certificated shares. They intentionally kept me from having the 1501 book entry shares of aep stock transferred when they did the initial transfer of the lower amount stock 58 book entry shares. There was no reason they could not have done the full transfer of the entire book entry shares.
They also have not sent me the dividend checks that got with the larger book entry shares. I have reported them to the rhode island dept of business and attorney general and filed a sec somplaint. Next will be the ftc this is crazy for them to try to cheat me from what my dad started for me and what my mother left me. Laws have been violated and jesus christ will have the last say.

I am trying to transfer shares out of my Computershare account to my Charles Schwab account. Schwab has continued to request a transfer only to have it denied for a restriction on my account. Computershare continues to tell us when we call that there is no restriction on my account and that Schwab should be able to tell me what the problem is. Seriously? Computershare is the one that is rejecting the request but they cannot tell me why they are rejecting it? My broker and I have spent numerous hours on the phone with Computershare and they refuse to assist further. My account number is C0000016306.

I would like someone to be able to assist me in getting these shares transferred.

I called computershare several times regarding my Coca Cola shares. They show no record of my checking transaction. I have a record though, through my bank statement and reference number. Supposedly, the agent is researching my transaction. This is after finally taking note of the details today Oct. 16th. I am very dissatisfied with my computershare experience thus far. It makes me wonder what will happen when I sell my shares with the one account they have a record - Walmart.

Hi,
My dad passed away a couple of years ago. We discovered that he had an "investment" with AV HOMES through this Computer Share place. When we called to try to close his account, they said we would have to change the account into our names.
Of course there is a form you need to send in to do that, then there is the Medallion Signature Guarantee, but if you want to waive that you can pay 50.00 and send a copy of your "government issued" ID.
Now we get to the part where they have figured out how to get even more of your money if you don't have the original certificates (which as far as I know may have never even existed)... (have you ever had the chore of cleaning out a deceased relative's place...?) So after you send them 80.00 for the missing certificates, and 50.00 to change the stock into your possession, then there is the question remaining if you will actually be able to get hold of the money (for us it the balance would be 69.00!) or close the account. Here is a sample of just one way they will try not to pay out...
"Please note that if this stock has a book entry option, certificate requests may only be fulfilled by the owner entering requests via our Investor Centre web site or by contacting a customer service agent, after this transfer has been completed on our records. * Instructions requesting certificates that accompany a transfer request will not be fulfilled if a book entry option exists.* Note that certificate requests may have a fee requirement."
Basically this company just finds more ways not to pay out the stock and /or collect more money from relatives who are trying to settle an estate. Oh yeah, then there is the disclaimer at the bottom of the most recent statement: Important: Unclaimed property laws require Computershare Transfer Agent to show periodic contact from you otherwise your state of residence may require your shares and or uncashed checks to be turned over to the state as "abandoned."
Maybe once the money is "abandoned" we can check with unclaimedmoney.com to get it...
In my opinion this company is a rip off and I want nothing more to do with them. They can keep the money, may it will fuel the fire that destroys them.

On 18 Jan 2018 - I called Computershare South Africa a couple of times, every time I was transferred to end up in a queue, had to hold for minutes at end where I had to listen to their music and adverts, but no one ever took my call - I do not think they have anyone working there - you just end up wsting all your phone airtime listing and waiting. Their website enquiry also doesn't work, it keeps rejecting and not sending your email - that after you spend hours to compose the mail.