Conditioned Air Solutions
Reviews and Complaints

Conditioned Air Solutions serviced both of my HVAC systems. Lee Johnson did an excellent job of servicing my HVAC systems and identifying some issues that he found in my upstairs unit. Lee also provided pictures of the issues he found. He offered solutions, priced out recommended repairs and set up our next appointment. I will continue to use Conditioned Air Solutions and recommend others to do so as well!

Lee came out yesterday to do the first of two annual HVAC maintenance calls we receive from Conditioned Air Solutions. This company has always been very thorough when they service our equipment, but Lee went above and beyond providing pictures of everything he looked at and especially anything he felt needed to be addressed. He offered solutions, priced out recommended repairs and set up our next appointment. We continue to recommend Conditioned Air Solutions!

This is an excellent company. They have very prompt, courteous and professional people working there. Lee Johnson came out and did an excellent job of letting us know about some issues with our unit and gave options and prices if we chose to take them. They always come on time and let you know if they are delayed. They even send a picture of the technician coming out. They check back with you at a later date to make sure that all is still going well. I will always use this company.

I had a new air conditioning and heater installed and the work done was exceptional. Billy and Eugene spent a day and a half working to get everything up and running properly and Greg was there to oversee the quality of everything and answer my questions. They fixed issues that were never done properly and built a platform for the furnace that is in the attic instead of the bricks it rested on before. Was a wonderful experience with great and very personable guys. I would highly recommend them.

Mr. Greg Duplechain serviced my unit this morning, and I am extremely proud to say he is one of the BEST Technicians I've come to know. He is thorough, honest and plain spoken. Needless to say he is beyond technically and professionally proficient.

He has earned my confidence in your great company, and you will remain my sole Service Provider.

Of course, I have and will continue to recommend your Company with the highest reviews.

I know I can't always chose who you send to my house, but if Mr. Duplechain is available, I expect him personally to service my unit... Very Respectfully, [Customer's Name].

Our AC went out and it was 86 degrees in the house. They came out the same day pretty quickly and within no time we had a working unit! We were thrilled and Russ was very easy to talk to! We decided to sign up for the service plan so that our unit can be checked twice a year from now on. Bob came out the next day to service our unit. He was very friendly and explained things well to me about what he was going to do. He found a significant crack inside that could have been dangerous when it was time to put the heat on. He repaired that and spend several hours cleaning up our unit. It looks brand new! I highly recommend them!

My family has used Conditioned Air for several years now and have always been very happy with them. Today Jessica came out to the house to do the seasonal check of the health of the HVAC system and she was great. I wish every company in America used the same hiring practices as Conditioned Air. Every single person that has come out to our home on behalf of Conditioned Air has been a really nice person that truly cares about the job they are doing. Jessica was no exception. She was smart and knew what she was doing. I enjoyed talking to her and would welcome her back to our home anytime. I forgot to mention that James was here last time and he did a wonderful job also. Thank you James!

On a Sunday night we walked into our house at 6 PM finding no air with 90° weather outside it was 82 inside The house. Called Conditioned Air Solutions at 6:15 PM on a Sunday! Expecting a Monday service call but to my amazement she said they would have a technician at my residence in one and a half hours, and as promised Brian the technician for Conditioned Air Solutions arrived on time. Brian was very professional and knowledgeable, diagnosed it, fixed it, and was gone in 30 minutes.
A huge thank you to Conditioned Air Solutions, especially Brian, for coming out here and fixing our problem so fast!
And no motel for us tonight and my work is glad I didn't have to take a day off Monday!

About 6 months ago I had a new HVAC unit installed. I have been very pleased with the new unit and all of the technicians that have come out for checkups, etc. Every technician has been very polite, knowledgeable, conscientious and kept me informed on everything they were doing. Special recognition to Alex T. who performed my 6 months maintenance/checkup today. He addressed all of my questions and did a great job looking over everything in a very thorough manner. And to Dalton R. who had come out about a month back and repaired my breaker box and have had no issues since then. Both were wonderful to work with. This has been one of the best companies I have dealt with and very pleased with the product that has been installed.

I have called on Conditioned Air Solution for many years for either our home or one of our rental homes. Each time they have been professional and reliable. I have never had to recall them after they have done a job. They do not over charge you or try to get you to buy anything. If you don't need a new air conditioner, they tell you. They simply state the facts and do what they can to help you make the right decision. I have a maintenance plan with them (where they come to our home twice a year). I know I am I'm very good hand with them. Today they had a big job to do at our home. Brian came early and got the ball rolling. It went well. Very professional. They were patience and communicated well. I am very pleased with Conditioned Air Solutions.

Working with Conditioned Air Solutions was a very positive experience at an otherwise bad time - our AC quit at one of the hottest days and, due to related cost & age, repair was not a valid option. Jordan responded quickly, checked our situation and took the ample time to explain various alternatives. Expected delivery for a new system was 7 - 10 days (like other companies we contacted). After we placed the order, Victoria figured out a way to schedule our installation only two days later, which we highly appreciated. Everybody involved with setting up temporary mobile coolers and installing the new system was polite, always making sure we knew what was going on. We are enjoying our new AC system for a good week now and are very pleased with the services by Conditioned Air Solutions.

It really restores your faith in humanity when you work with a company like Conditioned Air Solutions (CAS). CAS has installed our last two HVAC units, they regularly keep our units working at optimal, energy efficient levels. Now we are doing some remodeling and CAS is helping us by re-configuring and moving existing air returns to accommodate our remodeling plans. They carefully assessed our needs and looked for solutions that were not only effective, but also aesthetically pleasing as well! You can count on them to tell you the truth, recommend exceptional solutions, and perform quality work. A special shout out to Jacob P - he is a thinking man who makes certain the job is done right, period. A delight to have working in our home, Jacob is a true craftsman that determines the best solution and then makes it happen - that approach to work is hard to find and is very much appreciated!

My AC unit was having trouble keeping the house cool as the outside temperatures started rising during the summer months. I saw some really good reviews about Conditioned Air Solutions on my local Home Owner's chat room so decided to give them a try. A wonderful technician, Jacob W. came to perform the service. Not only did he give my unit a once over but he looked at my system from a holistic standpoint to clearly layout what options were available to me to improve my system. He backed up his options with pictures and a clear explanation of where the issues lied. Ultimately, he showed me all the air leaks occurring in my duct work into the attic and I had low coolant in the system. He outlined what it would take to fix it with absolutely no pressure or sales pitch to do it. His clear explanations and supporting evidence was enough to help me make an easy decision to fix the problems. Once finished, my system has had no trouble keeping up. Jacob was on time and did exactly what he said with more supporting pictures and videos of his work along the way. Very professional and so nice to have a company I can develop a relationship with going forward as future servicing is needed.

It's a fearful thing and quite disappointing to realize after you move into your new home that you have to replace the heating system. That's what happened to us and since we were new to town, we didn't know where to start. My go-to place is always the ComplaintsBoard.com (ComplaintsBoard.com) and that's where I looked and researched to find someone excellent. I can't say enough about how great this company was to work with. Everyone I interacted with was knowledgeable, articulate, unhurried, reassuring. They took time to answer my questions and explain things I didn't understand. They gave me options. I could have done a repair but the cost of the repair wouldn't have been wise, given the unit was 16 years old. When they were in my home, I could continue with the work of unpacking boxes. The install was not easy at all and took three days. I want to give a shout out to Jason Smith, the lead installer and the gentleman who worked with him. (Please forgive me for not remembering your name.) Also, praise for Jordan Johnson who was the initial consultant. Did I mention that they loaned us, free of charge, two space heaters during this period of time. It was essential as temperatures got down to 16 degrees that week! Thank you, Conditioned Air!

We chose Conditioned Air Solutions to replace our upstairs HVAC system and duct work in the attic because we were so pleased with previous work they did for us. This company consistently demonstrates phenomenal teamwork, they excel at customer service and showed us that we made the right choice - again. It started with Jordan L.'s initial contact - he conducted a comprehensive inspection, provided a fully developed plan with multiple options to meet our needs and completely answered all of our questions. Victoria promptly scheduled our service visit and kept us informed every step of the way. The team that did the actual installation - Jason P., Jacob P. and James H., were impressive - professional, courteous, extremely knowledgeable and conscientious. They kept us fully informed of their actions, answered all questions and fully explained the work being done. They also took the time to clean as they went and explain the technical aspects of their design solution which we really appreciated. Of particular note, Jacob led the team in developing a solution for coolant lines that left an extremely clean installation and actually complemented our home's appearance. This is a great team and a great organization! We would not hesitate to use Conditioned Air Solutions again and will refer them to our friends. Thank you, Conditioned Air.

Have been in the area about five years - home was built in '78 - original ducting, 11 year old "system." For the 4th winter, the heat pump wouldn't bring the temp up to 65 without "Emergency Heat" (expensive resistance heating), so we decided it was time for replacement. We researched several HVAC companies, drafted an RFP that included a heat/cooling load calculation (Manual-J), and replacement of the entire system - including ducts. Of the three companies we chose for bids, Jordan, from CAS, was the only one that spent time inspecting nearly all of the system, pointing out the issues with ducting insulation and routing, air-handler condition and placement, and other problems. Based on all the information he gathered, and a fancy piece of software, he submitted a bid that spec'd sizes and capacities, as well as detailed pricing for optional systems and features. We'd opted for the 18-SEER high-efficiency system - with the 12 year warranty, and variable-speed everything. We also signed up for the service plan - pretty reasonable too. CAS was not the highest nor lowest bid, but we feel we got the best system and installation. (I was able to save quite a bit by contributing a couple hours and 6 sacks of Quickrete - and pouring a new pad for the condenser.)
The techs showed up on time, took great care to cover carpets, and cleaned up every day. They even brought portable AC's for the couple of warm, humid days that were expected. Tech's did a great job in the attic - it looks very professional, and a lot less restrictive. Everyone was friendly, personable, and willing to answer any questions we had, to whatever detail we asked. Estimated 5 days, but done in 4. An outstanding crew, all around - including the office staff. Too bad there's not a sixth star on the rating scale, we'd give them that one. Contacts: Austin, Devin, Frankie, Greg D, Greg M, Jason P, Jerime, Jordan, Nicole, Victoria. Thanks everyone!