Consumers Energy
Reviews and Complaints

I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan well the next day I called in to make my payment I was kicked off the plan and now im being told I cannot be put back on because you only get 2 times well I was not kicked off the plan because of non payment I was kicked off because the operators give you the wrong information . now im screwed because they are telling me I have to pay my past due balance of 1800.00 in 5 days or they will shut me off .. Im so mad its not right of them to do this when I paid my bills when I was told I could so I DID NOT get kicked off the plan I HATE CONSUMERS ENERGY OPERATORS they are rude and very inconsiderate I have never been treated like crap from a professional place like that. If there was another company I could goto for gas and electric I would have made the change forever ago..

I was on a budget plan and they had $1200 of my money for the heating oil season and in Januery they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer was charging $3.89 per gallon all season because they said oil has high when they bought it so they had to pass on the inflated prices to the customers the customers that they were supppose to be saving money by sign up with them. When the new oil company delivered it was $2.19 per gallon So beware of this terrible group.

My monthly usage for 2010
May-615
June-737
July-694
Aug-167
Sept-665
Oct--541
Nov-2146
Dec-705
2011
Jan-581
Feb-580
MARCH-(22, 763) and a bill for $4, 243.41
APRIL-(11, 806) estimated
May-650 actual read by tech.
We called consumers to tell them there is no way this can be correct so they send out a tech to read the meter .He tells us there is no way possible to have a meter read that high and of course the May bill is right on par with the year except those two months.
But consumers says that the bill will not be adjusted and we owe that amount.

I was on a budget plan and they had $1200 of my money for the heating oil season and in January they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer was charging $3.89 per gallon all season because they said oil has high when they bought it so they had to pass on the inflated prices to the customers the customers that they were supppose to be saving money by sign up with them. When the new oil company delivered it was $2.19 per gallon So beware of this terrible group.

I moved from my old address (a house i was renting) to my new address feburary of 2009 however the gas company never shut of survice until 10-2010 and now they are sending me a bill for over 6, 000.00 I have sent them proof that i moved and still they are no help they set me up on a payment plan of over 430.00 per month. ( i can not pay this). But they turned my gas off and i have children and it was winter so i have no choice. I have proof that i did not live at the address they are charging me for. Please help

Complaint is about my latest bill with Consumers energy gas company in Michigan. They billed me with a guesstimate for the months of January and February, I called in to record an actual reading to make sure I wouldn't be over-billed later. Last meter reading I called in and the agent did an adjustment, I was charged the extra difference on my bill and was told my next bill would follow that reading of 6705. This moth, I receive a new bill which is obviously doubled with going by a meter reading at 6661. I called to have them correct it and let them know the reading was submitted [protected]. They insisted it was a correct ready and told me they read from month to month only. Although I ALREADY paid the difference, they insist it wasn't an actual reading so they're saying I need to pay the difference? I called in the reading and PAID the difference already so WHY should I pay for the difference again but more so it's more than double than usual. I even told them the site clearly shows I NEVER use that much gas to warm up my house at a STEADY 62 degrees. She became very sarcastic and rude, told me she couldn't explain it any different. I asked her to SHOW me where that difference is, especially since I already paid my monthly bill, AND on top of paying the extra difference in my last bill WITH a updated meter reader? Please help STOP these rude thieves from scamming!

I made a payment to consumers and they charged me a $6.25 fee for paying with my debit card. Got another bill for it and they failed to put my payment on my account. Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my account and still say is due. Have spent much time on the phone with them, they are extremely rude and have no idea what they are doing. I wish we could get another electric company, it should be illegal that i can only use this one.

ME AND MY HUSBAND SMELLED GAS FUMES IN OUR BASEMENT WE THEN CONTACTED CONSUMERS ENERGY. THEY ARRIVED WITHIN THE HOUR AND FOUND 2 GAS LEAKS IN 2 PIPE CONNECTIONS AND SHUT OFF OUR GAS AND LEFT WITH INSTRUCTIONS TO PUT "PIPE PUTTY" ON THEM AND TO CONTACT THEM AGAIN TO HAVE THE GAS TURNED BACK ON. MY HUSBAND WEARY BECAUSE HE IS NOT A PROFESSIONAL TOOK THE PIPES APART AND TRIED TO FIX THE LEAKS. WE THEN CONTACTED CONSUMERS TO COME BACK OUT AND RETEST WITH THEIR EQUIPMENT TO MAKE SURE IT IS SAFE FOR OUR FAMILY AND TURN THE GAS BACK ON.WHEN THE CONSUMERS REP ARRIVED SHE COMPLAINED ABOUT BEING OUT AGAIN, THREATENED THAT SHE SHOULD "CHARGE US" AND THEN TURNED THE GAS BACK ON WITHOUT COMING IN AND TESTING WITH THE EQUIPMENT LEAVING US FEELING UNSURE AND UNSAFE IN OUR HOME EVEN THOUGH THEY CLEARLY STATE THEY WILL RESPOND PROMPTLY WITH NO CHARGE IN CASE OF A GAS LEAK EMERGENCY. VERY UNPROFESSIONAL AND UNCARING OF PUBLIC SAFETY.

My bill last month was $122.00 this month it more than doubled to $233.83. I called Consumers to inquire why such a huge jump. The woman said it was because I ran my air conditioning and the month of July was the hottest on record in a long time. I explained to her that I am at work all day and that the air is off until I come home, then it is shut off again at night while I sleep. She said that it was because my refrigerator had to run twice as hard to keep the cool temp. This makes not sense to me. If I was home and opening and shutting the door, I could see why it would have to work harder. But with it shut, I can't see such a substancial increase. The problem is, there is nothing I can do about it. Consumers has the monopoly in my area, so my only options are to pay whatever they drum up or pay for whatever they drum up.

On 30 Nov 2009 I received a bill For $241. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. I was told that they had estimated my bill & not actually read the meter. On 3 Dec I called again & gave them the meter reading. I was told my bill would be readjusted. The next day I received an email showing that the amount owed was STILL $241. I called again & was given the same run-around about the bill being readjusted. On 7 Dec they billed my credit card for that amount. These people are either totally ignorant or just plain don't care about customer service since they are a monopoly.

My business purchased a building that was about to go into foreclosure. We had a lawyer and a clear title. When I contacted Consumers Energy on Nov 11th to have power turned on they stated they needed to do a credit check so we filled out the paperwork. Today is Nov 30 and I still have no power nor do I have a date when I'll get power. After 6 hours of calling hoping for a positive response, I find out the previous owners had a past due amount and they expect me to pay it before getting power. This is wrong! I've contacted the Michigan Public Service Commission and filed a complaint. I'm also hiring a lawyer to sue this monopoly for loss of revenue. This should not be allowed to happen to anyone.

I am a traveling nuclear worker, my family and/or I spend several months/year away from our home. For the last 3 years, we have spent the winter months in California. We let Consumers know this each time and we cut our utilities back to a minimum. This usually costs $40 or $50/month. Every year, we get a bill for one of those months for hundreds of dollars. This time it is nearly $1000 for a month that we were not there (gas bill). The previous two years they credited our account after a couple of phone calls, this year they would not. So we filed a complaint (we are still out of state by the way). At that point, they changed out the meter on my house and have failed to be able to provide us with documentation that shows an actual meter reading to back up the bill. Our account is marked so that we can only talk to one person, and that person will not return phone calls.

This has gone on for over 8 months now. My wife and 5 year old daughter travelled back to Michigan a couple of months ago to find that the power had been turned off completely due to non-payment. This is on a bill that is involved with an open complaint. We have paid all of our bills seperate from this issue and continue to do so. When she finally got someone to talk to her about getting the power turned on, they made us pay half of the bill in question and then said that someone would be out in the next 7 days to turn it back on, and they would give us a 15 minute window to be at the house after a phone call. Who in the hell are these people!? And why are they allowed to conduct business like this? My next step is a lawyer!

As a good customer of this utility company I have always paid my bill on time. Three Billings ago they overcharged me (I found out later) and I paid as I always do. With my following bill they showed a credit of $99.79. I have tried since that time, going back to July, to get a check for my balance. First I was told it would take two weeks, then 2 weeks from the billing date, and now still no check. I am on social security and this company has no right to use my money (credit balance) like their own checking account. I specifically asked that they issue check on a timely basis because I don't have money to spare. They will not let me talk to a supervisor and have been totally unresponsive. Do they have the right to keep my money and use it as they see fit? I don't think so. I am writing to the executives in Jackson, Michigan and advising them that service holds are long and inconclusive. Would they wait 3 months for me to pay my bill?

There is only one source To receive Electric and Gas to my new home and its the monoply Consumers Energy. How can They tell Me I cannot Get service when i have never in my 35 years of life had service threw Them?

I have a 14 and 11 year old living with me and They are telling me I am responsible for a bill from my Wife that had the service turned on before we were married and at a different address also I am only one on the Lease therefore how is it that i have to pay her $600 bill before service is on?
I can't access her bank accounts, I can't access any of her accounts anywhere so how am i responsible to pay them?

You tell me to get a Notarized copy of lease and come in person i did. You call me 4 days later telling me thats not good enough now.

I don't see how this is Legal?

How can the people Fight back? How does it come down to the Monoplys making the laws? The lady at consumers told me IN Michigan its the law that I have to pay my Wifes Consumers bill even though it was her bill before we were married and we are seperated. I just want my kids to be able to take a warm shower in the morning before School. Thats if we wake up in time with no alarm because we have no electricity. How do they expect someone on unemployment to pay someone elses bills. I don't owe them money how do they decline me service?

I divorced my husband and moved out of the house in End of May 09'. I rented a little apartment and had the power transferred out of my name at the marrital house and turned on in his name. I paid the bill current to do so. Seems as though all went smoothly. The power was turned on in my new apartment. I paid my bills. Then in mid March I received a letter from Consumers Energy transfer department stating that a past due amount was going to be added to my current bill. I called to find out the details. I have spoke with 5 different representatives total now. The first 3 gave me completely different stories. One told me it was a bill from 2007, another told me they have no record of having the service switched from my name to my ex-husbands name. Now they state that the bill was transfered out of my name in late July 09'. Now they did transfer the debt (That I was never notified about other than the transfer notice) to my current account and the stated amount is different than the transfer amount. It is 70$ more! When I brought this to there attention they said that in between the time I was sent to collections more debt had accumulated. How could more debt accumulate? So this bogus debt was sent to collections but the power was not turned off? Do service provided sent you to collections and still provide you service? This whole thing doesn’t make sense. It seems like consumers is just finding a way to screw me and I have no recourse on their monopoly! I feel Consumers should be audited! And I would join in the attempt to prove consumers fraud!

I was on a budget plan and I had $1200 that they owed me in oil they let my oil tank run dry and did not return my phone calls that we need oil. It was January and our house was freezing So I called another company and they called me back in ten minutes and helped me out. Now Consumers will not give me back my money. Beware. Also when the oil was delivered by the new company they charge me $2.19 per gallon and consumers was ripping me off for $3.89 per gallon all season. Beware stay away from this dishonest company . They are not what they say a group made up to help the consumer and save money they have cost me more money then they saved me. And the employees in service are very nasty.

On August of 2007 I sold my property, I received a shut off notice for the address I no longer reside at due to property sold. Received notice on 2/4/2009. Almost 2 years later. October of 2008, Consumers Energy informed me who request the service to be shut on, the actual owners that purchased my property.

For Consumers to place this in my name knowing and has record of who placed this order. That should not have occured, my name is different from whom placed the call. I'm below poverty level and this bill is not my responsibility. I had to fax over documents indicating the property was sold in 2007, is quite suspecious on how the bill arrived to me in 2009.

Customer service wait time is poor, I submitted the documents to a Stephaine, spoke with her on 2-5-09 after faxing the documents on 2-4-09. indicated they are to busy to review the documents and will get back with me in a week. For information as this, that should have been reviewed right away. I cannot afford an $190.00 bill and have my own bill for my correct resident for $189.00.

This was illegal transaction on Consumers Energy behalf and actions should be taken against this. This has been happening to innocent residents for a long time, it's unfair have this to happen.