United Airlines review: lost baggage and discourtesy 56

Me and my husband are VERY frequent travelers. I have had the honor of trying out almost every single airline international to Narita Airport due to our frequent vacationing there. This Xmas me and my husband and 3 year old son decided to fly Continental for the very first time. We will NEVER fly them again, under NO circumstances. First I'll start with their employees lack of customer service skills at the Atlanta Airport Continental counter where we checked in our bags. We tried to upgrade our tickets to First or Business class for our connecting international flight out of Houston. We were very rudely told..."That would be way too much for YOU to pay...it'll be like 2500 a ticket." Incident#1. After landing in Houston to connect on to Narita, I asked the Continental rep there where she proceeded to tell me the prior price we were quoted was FALSE and it wouldnt matter because the other classes were full anyway.

Once boarding the plane I had the distinct honor of meeting the rudest flight attendants I have EVER encountered. On a 15 hour flight we had the pleasure of a flight attendant passing hot coffee over my sleeping 3 year old. After no response from the dirty look I threw her, she proceeded to leave the hot coffee pot on the cart RIGHT next to my baby during a turbulence storm. I had the joy of catching the pot as it fell and almost hit my son. I can assure you if the coffee had fallen on my son, the other flight attendants would have had the displeasure of pulling me off their coworker. And Continetal would have heard all about it in a lawsuit. Incident #2.

A male flight attendant pouring coffee on the OTHER side of the aisle, spilled hot coffee all over my husbands white sweater and acted like it didnt even happen and went on about his business. As my husband yelled and asked, "what the hell is wrong with you people? And dont you know you just ruined my sweater?" this male attendant nonchalantly states "Oh I'll go get something for that." 15 minutes later after the stain sets he comes back with tissue. Incident #3. And the last incident I will gladly share with anyone of foreign origin in any language. Before we landed, some Japanese customers had taken down a few carry-on items.

Now, I know from frequent travel, its much easier to take down small bags you stowed away prior to landing because you'll be able to deboard faster. I'm pretty sure they had the same knowledge. So, if its common sense to me and these international customers why would the male attendant, completely taking advantage of the fact that these ladies COULD not understand much english, ask, "Why would YOU people do something like this? Are you stupid or something?" Now apparently because there was a majority of japanese customers onboard, he must have forgot about the Americans onboard who could speak english. Like me. Where the hell do you pick these people to hire? I have NEVER in my entire life met flight attendants who lacked any customer service skills. I am so disgusted with Continental as a whole.

As a new widow, I decided to go away on my first Christmas alone. Continental lost my luggage & it was not returned until 3 days after I arrived home. Meanwhile, I was forced to shop with shoes which were not walking shoes. I fell & hurt my hand & wrist, was without clothes, etc I spent the entire week (cruise) crying & extremely depressed. Continental has refused to even consider that they caused a problem. I do not have a prescription plan & need medication. I have been using CO as my main airline for many years & they're fine if you don't encounter a problem. It used to be my whole family's favorite airline but not anymore.

Sounds like Co personnel are responding. Nowhere do I see that you lost meds. Sounds to me you may be referring to meds you've needed since your fall. Is that right? Also sounds legit to me. Most people don't carry a weeks worth of clothing, especially for a cruise. Usually you have at least 1 'formal' night so of course you would have to shop for something to wear. If people (excluding CO personnel) don't understand that, they've never been on a cruise I have 2 friends who refuse to fly CO so there must be a problem with the company.

Thank you Daddy. You're right, I was on NO meds until the fall. Since it was a DIRECT flight, I never dreamed luggage could get lost.

I had one change of clothing

I was affected by CO with the snowstorm - I am from Canada and I was flying out of Orlando to Newark and from Newark home to Canada. When we got to the airport we found out our flight had been cancelled. We (the people with a cancelled flight) were asked to leave the line and call a 1-800 number - I waited 5 hours on the phone to be hung up on with no answers - then they disconnected the line and were still telling people to call the number. The earliest flight they had available when going back to wait in the line for over two hours, was not till a week later. We ended up driving home. I cannot believe they do not have better organization skills when an emergency happens (as there were over a thousand planes cancelled). Let's just say I will never fly CO ever again! They had no sympathy, did not give us any answers and just kept putting people off - there public relation and organizational skills are just terrible - my advice don't fly with them! Choose another airline!

Maybe you were a [censored] to begin with.. accidents happens no matter where you are.. FAS do not cause turbulence.. good take your business else where because you are just one unhappy customer.. bye.

Continental Airline should get an award for the World Worst Service in airline history. My ex-high school friends and I boarded a Continental plane going from JFK (NY) to IAH (TX) on our little 4 day old friends reunion (just for the records, it’s been 7 years since we last saw each other), the flight number was 709. It was the worst experience in human history. The flight attendant had no sense of politeness; the pilots were a bunch of liars. Let me get to the point.

At first the flight was delayed from 4:20pm to 6:00pm that was ok because things happen. After finally boarding the plane, at around 6pm, we were stuck on the plane for another 5 hours, with the worst attendant and the greatest liars (the pilot) and worst of all, no TV, no radio no form of entertainment. At first they said ETC did not release the flight due to weather conditions, meanwhile the weather was perfect, and one couldn't have had a better weather than that. After about 4 hours they said ETC finally approved us to fly but there was a little situation. They said we ran out of fuel (first of all, what kind of plane runs out of fuel before taking off). Well everybody was at least anxious and excited that the plane can at least take off after getting fuel. They gave us a rhetorical option of either taking off and stopping somewhere along the road to get some fuel or just refill before we take off. After we were giving the option without a way of giving them our feedback, they suggested that the Agents were going to come aboard to speak with us to see if anybody wanted to be put on the next available flight, (after being on the plane for 5 hours, i doubt if anybody will want to come down), that wasn't even the case. After over 5 hours, they finally announced that the flight was canceled and that we were going to be put on the next flight which was 5Am, put in mind, we were still in the plane all those while. After we all came down from and lead into the bus, they stood us in the bus with no reason for another 30 minutes for no just cause. And we finally were allowed back into the terminal. Everybody were anxious to speak with that agents to really find out what was going on, first of all there were just 2 regular aggressive almost non English speaking attendant that did not even have any information as to what was going on. According to the information board, the flight was in transit. After severe questioning of these 2 gentle men, they finally told us that the next available flight was on Sunday (JULY 1st) when our vacation was over on the 2nd. They lied to us that were going to be on the next flight, ETC was holding back the flight, and all other lies, we all had to settle for the option of not going on our reunion which has been planned for over 2 years. Apparently, one of the passengers in the plane also experience similar situation, on the same airline, same plane with same employees. My point is do not fly Continental Airline if you do not want to experience this kind of pathetic situation.

I have flown with Continental for many years and have had few problems. I am disabled and am on social security disability. Continental Airlines changed my flight day and time recently when returning from Oklahoma. I had to pay the hotel $142 for one extra night that i was not expecting. I would be glad send a copy of my hotel bill if that would be necessary. I was suppose to come home Sunday June 24th and it was changed to Monday June 25th. I even tried to change the flight back to Sunday.

People beware!

I totally agree that most of the staff at Continental needs a crash course in basic charm school. I flew from Los Angeles to New Orleans with a change of planes in Huston Texas. I arrived in New Orleans at 6pm the same day but received only one of my checked luggage. I was told that if was on the next plane that was due to arrive at 7pm.

The luggage was to be delivered and the delivery address is about 15 miles from the airport. At 10pm I called and was told that the luggage was enroute and the delivery service has a six hour window. The luggage left the airport at 8pm so they had until 2am to deliver.

The next morning at 6;30am I called Cont. baggage to tell then that I wanted to come and pick up the luggage. I was told they could not tell me anything until 8am because the delivery service wasn't answering there telephone. This is ridiculous! They are a bunch of liars with little to know integrity about their jobs. The representatives showed little to no concern or remorse that I had miss my meeting, had no change of clothes, was about to miss another meeting and could not even pick up the luggage personally.

Things like this is happening much too often within the airline industry. I will certainly vote to hold them more liable and accountable for on time arrivals and lost and damage baggage... I hope you do as well!

Purchased a roundtrip from Newark to Honolulu

While in Hawaii I called and asked if there were any business class seats available for my return. I was told there were not but I could be waitlisted (elite member)and the fare would require an additional $385 plus $100 for changing.

The next day I noticed they had charged my credit card for the $485. I called them and was advised that if I did not get upgrade the money would automatically be reversed. Of course, not only did I not get upgraded I also have not received a refund. They told me that the $485 was to change my ticket to a different fare class in order to be waitlisted for the upgrade

They refuse to refund my money. The agent on the phone in Hawaii lied to me. The girl I initially spoke to in the refund department told me they had processed the $485 incorrectly and she would forward to the refund supervisor. The supervisor denied the refund, told me I should read the refund policy and forwarded me to the management department that said all they could do is file a report.

So I am out the $485.

I made airplane arrangement with carnival Cruises, 4 tickets coach from Newark, NJ to Miami Fla. cost 896.00. not even 24 hrs. afterwards I called Carnival and canceled the cruise. I called the airlines and they said the tickets were none refundable the same ticket were 350.00 apiece just going a closer distant from Newark to Orlando Fla. charging 1400.00 for the tickets, plus 50.00 a piece for changing, that 200.00 and 15.00 to carnival, for which they no nothing of this charge. This is 60.00. I think this is out terrible that a person over 60 or any age has to pay , double 920.00 more. Total ticket 1,816 for seats that are coach and cramped and a shorter distance.

1st and last time we will EVER EVER fly continental. We were flying out of Tampa and waiting for our boarding call. Well an hour later they tell us that there is an issue with the flight crew and we will take off immediately when the replacement arrives. Well an hour later TSA and the police escort the pilot out in handcuffs (Apparently he was drunk). So about 30 min after that we board and head to Houston...we land at HOBBY and are told to ask where our connecting flight is and if we missed it. Well the guy tells us we missed it and need to get in line to make arrangements the next day...pissed off we wait for 10 min in line and when we tell her our connecting was Omaha she says, "Why are you here...they are holding the plane." We point to the guy who told us to be in the line and she asks him if what we said was true and he said yea. She told him he was wrong and looks at us and says, "Run or you won't make your flight." 10 min prior there were those carts to drive us there...across the airport. So we are running and I run ahead of my wife to make it in time. Well they lady is all aggravated when we showed up saying that she can't believe we are so late and how we should have been paying attention to the time. We try to explain the situation but she dismisses us and says that they have given up our seats and will now be sitting apart. We didn't have much of a choice at that point so we went into the aircraft and my wife asked, "Are our bags going to be on this plane?" The flight attendant literally went "Ah" and threw her arms up. My wife had lost it at that point and said our bags WILL be on this plane period. So they called and made the plane wait for our bags to get on the plane and her bridesmaid’s gown was on there as well. So we take off finally and the plane smelled like the toilets had overflowed smelling like crap and piss. Normally for me I’m freezing on a plane, but this flight was stuffy and hot. Landed in Omaha 2 hours late and barely made it in time to get our rental car before they closed at midnight. Then the nice 2 hour drive to Iowa.

So when we get to Omaha to fly back to FL every flight was on time except what airline...you guessed it Continental. The lady asked us if we would mind flying United. We said YES PLEASE THANK YOU GOD! The trip home on United was a blessing. Continental and Delta are now on my [censored] list for flying.

United, American, and Southwest all the way!

I purchased a ticket from continental.com. The ticket was changed on-line twice. The first time, upon checkout, the web displayed a $100 change fee, to which I agreed and was charged. The second time I changed the ticket on-line, no charges were issued. My ticket was changed to which I am holding a "reservation [that] was eTicketed and confired on Wed., Jan 16, 2017 at 7:53pm Central Time. The reservation clearly shows my travel dates of Friday, April 25, 2017, to Lafayette, LA returning on Sunday, May 4, 2017. I have seats issued and a receipt showing payment in full and a balance of "0". Logging in to check in 24 hours in advance via on-line, as is their policy, my confirmation number did not result in a ticket as ususal. I phoned continental and they said I had an add-collect on my ticket of $166. This was not on my receipt nor was it presented upon changing the ticket. I spoke to 2 supervisors who clearly stated that Continental would not honor the contract I had in my hands. I spoke to Kathy FColon on the evening of April 24, 2017, and to Kristina Taheri on the morning of April 25, 2017, when I was trying to get my contract honored. Nothing was done to honor Continental's contract with me. I had to pay the $166, or, as Kathy stated, pay a higher fare on another aireline. Continental prides itself on customer service, however, this was clearly their on-line error which they did not own up to and make good on their contract. I am filing a complaint to refund the $166 owed to me since they breached their contract.

I recently traveled to and from South America via Continental Airlines. My flight left and returned to the Manchester, NH Airport. Upon my return I noted that my new large piece of luggage was acutually ripped. Why can I not receive compensation, I have my sales receipt! I found no disclaimer posted at Continental's ticket, check in and/or boarding area. I had told others that had traveled via/other airlines to hook up with my husband and myself how friendly Continental was. I was also surprised that a meal was served. Well, I acutuallly would have preferred to purchase my meal and have my luggage returned in somewhat reusable condition.

Thanks for listening.

I have been a very loyal customer to Continental for a long time. I am writing this letter with utmost regret. I was on Vacation In Europe from 14TH through 22ND, my travel to Europe and back was on Continental.

I would like to let you know that I had one of my worst experience while traveling on flight C0-21 back from London on 22nd of May. I was traveling with my wife and 4 kids, one of the passenger family who was sitting near to my wife’s seat generously exchanged there seats to keep us all together, as my 2 kids were sick.

The Drama started then, one of the flight steward who saw my kid with red marks on his face went back and told the air hostess (I believe she was the lead) that the kid has some contagious disease. The lead came to my wife and talked in a insulting manner, asking whether the kid is having measles.

Then was the worst thing I have ever seen in any airline, it was time for lunch, and a hostess came with some food and mentioned it is a special order for someone, she asked me whether I am Mr. Khan, I mentioned those people moved to seat 33 K-L. This hostess went back, after few minutes she delivered the very same special order food for my daughter, this hostess knew this food was not for us. Without knowing my daughter opened the food, she mentioned that the food taste wired and she didn’t like it. When the general dining serving started, I mentioned my daughter got the wrong food, and I requested for regular food for her. This hostess did not only say that she cannot give the food, she said it is a Muslim diet order, and it is meant for us. I had to shout at her, and I told her when she came with the special order food and asked for “KHAN” (The other passenger) I did direct where Mr. Khan was sitting. Absolutely this is in a way was a purposeful profiling on me and my family and a demonstration of hate towards a religion.

Meanwhile this hostess missed giving food to my son who was sitting between me and my wife, when my wife requested to give food for him, this hostess went mad, and said she cannot give any more food for us (she might have thought she already gave food for my son), she made faces and instructed other hostess not to give food, all the passengers near by saw all this dram. Is this the way a hostess been trained to behave in from of 180 passenger?

This is shame for this great nation and for a leading airline service provider to treat /profile passengers of different color and religion differently. I work for a very reputed firm, who consider Continental as a partner, I am forced to take this matter up to the top.

My son asked me “dad why you picked continental to Fly”. I heard my 7 year old daughter telling her mom that she will write about this “mean behavior of Continental hostess “on her school journal.
If you need me to identify the hostess for you please feel free to reach out to me.

Earlier this year I traveled to China and the milage was added to my one pass account. The milage was reflected for a while on the account. Today the milage account shows zero. I have not used any milage. What HAPPENED?

I was going back from Newark to los angeles from my 2 week vacation. the whole check in thing was OK but after that all hell broke loose. first of all the terminal on my ticket said gate c4 when actually much to my surprise someone asked why it was 10 minutes before our flight and the board said to Las Vegas the guy was told we were moved to another gate, of course they did not announce this on the PA system either so many passengers were in the wrong gate.
secondly when i got on my flight my seat was broken, when you sat back the seat moved back so i couldnt sit back without my chair reclining. the flight attendant said she would move me but never did. Another thing is that it took a ridiculously large amount of time for us to take off, the pilot said we were delayed so we had to wait 2 hours!
later into the flight i asked to be moved but the flight attendant told me to hold on. she never came back. when our meals were being served, they served all the seats in front of me except for the last 2 rows which i was sitting in. after everybody in the front ate we received ONLY salads when everybody else got drinks, salads, and a sandwich. a half an hour later i was starving so i told asked the flight attendant why we didn't get food. she said "you guys didn't get drinks or sandwiches?". after she said that we finally got it. i arrived at LAX 2 hours late. plus i spent an extra 30 minutes trying to find the luggage claim which was located ridiculously far from where i got off! i am a very unsatisfied customer, and it was also my first flight on continental .

We, were told by our departing airport that our luggage was checked all the way to our destination. So we arrived at Bush International Airport cleared customs, but didn't pull our luggage to check it in for the final flight to destination. So when we arrived at our destination our luggage wasn't there, understandable we made a mistake. The clerk at the counter called their counterparts at Bush International Airport and they provided us a claim number. We contacted them and we were told that our luggage had arrived. When my husband went to the airport our luggage had been zip tied. So while he was there in the presence of the clerk, he cut them open. To his dismay, he noticed that a lot of his property was missing. The unbelievable part is that they put the original containers that the items came in back in his suitcases. I understand that customers has the right to remove any baggage that has been left behind and checked for security reasons. What I don't understand is how come they couldn't do the right thing and put the luggage along with all of its belongings on the next flight to its final destination once they notice that there were no items in the suitcases that could harm anyone. They could have even contacted us, because all bags were labeled and had our information on it. Someone between Bush International Airlines and Continental Airline Handlers stole from a customer. I hope and pray that I never have to use the services of Bush International to get to my next overseas assignment and I would drive to the nearest city before I use Continental Airlines to get me to my next International departure airport.

although I can not confirm or deny the story, I will totally agree to the fact that several air shostesses are RACIALLY Biased and will not act the same way they would to a white male.

My family travelled to Florida last week for vacation. We travelled with Continental from Ft. Lauderdale FL to Scranton, Wilkes-Barre PA on October 18th, 2017. Our connecting flight was in Newark. This is where the problem lies. We missed our initial flight out of Ft Lauderdale due to a traffic jam on 95 from Miami to Ft Lauderdale. Our original flight was to leave Ft Lauderale at 1:35, wemade the 2:20pm flight. We arrived in Newark 15 minutes early giving us 30 minutes to catch our connecting flight. We contacted Continental at that time and advised we were in the airport and we would be there for boarding. The agent at the gate stated "No problem, we'll have your boarding passes ready, come straight to the gate." So we ran through the airport and made it there as the other passengers were preparing to board. The agent first printed my nine year old sons boarding pass and put him on the plane, then printed my friend's boarding pass. At that time two passengers showed up as the last ones to be boarded. The agent unseated me and gave the last passenger my seat. She then proceeded to walk away without notifying me that the flight was overbooked and I could not board (mind you, my 9yr old son was already on the plane alone.) When I stopped her from leaving, she stated, "I don't know how you got these reservations in the first place, there are no seats left." She did not advise that it was overbooked at all until I questioned her. At this point I told her that my son was alone on the plane and I needed to get him off. She told me the gates were closed. I regret to say that I acted irrationally and caused quite a scene to get my son off the plane before take off. I apologize for that, I do. However, I could not allow them to let my son fly alone without my consent or his knowledge. Imagine if that plane did take off with me and my son being alone on a plane without his mother and not knowing what was happening. I am still very distraught over this matter. My son is afraid to ever fly again. I can't blame him.

When my friend asked to speak to a manager at the gate a woman presented herself and would not assist us other than stating we had to go to customer service. When I asked her to show us where it was, she refused. After asking another consumer, we found the Customer Service desk where we asked for a manager again. As our scheduled flight was the last one to Scranton/Wilkes Barre, they offered to send us to Harrisburg, Pittsburg, or Allentown and ground transportation would be our responsibility. Then they did offer to put us up in an airport hotel for the night and travel the following afternoon (which I later found out was also full). The end result was we cancelled our flight altogether, received a refund for the portion of the flight we did not take, and 3 $12 food vouchers for the airport. Meanwhile I had to pay $60 to a friend back in PA to drive out and pick us up.

We attempted to track our luggage at the baggage claim desk (Carousel 6) and the agent there told us our luggage made it on the flight to Scranton/Wilkes Barre and she could not retrieve it. She did offer us a toiletry bag. My mother had already arrived at the Scranton/Wilkes Barre airport to pick us up not knowing we did not make the flight, and she advised me that our luggage was not there either. I called the Baggage Information line [protected] and was advised that they could not track our bags past the Newark airport. The following day, I called again and was told someone would call me as soon as luggage arrived in Newark. Two of the three bags arrived in Scranton/Wilkes Barre and noone ever contacted me. The third bag, I was told was to arrive on the next flight. It did not. I did not receive my luggage until Tuesday October 21st. Noone from the airline or baggage informatione ver called me. I had to call them several times to locate my luggage. They advised me it would be delivered to my home and when it did arrive, out of courtesy, an agent at the Scranton/Wilkes Barre airport contacted me from my luggage tag to ask if I lost a bag. She had no delivery information, no knowledge of my experience.

I must say that while the only people that were slightly compassionate, understanding, or even helpful were the agents at the Scranton/Wilkes Barre airport and the agents I spoke to on the phone at Baggage Information and 1800 WE CARE.

I am not satisfied with the way we were treated at the Newark airport. It caused much distress for me and my son, a huge inconvenience to my family and friends that helped provide transportation and in addition I had to make two separate trips to the Scranton/Wilkes Barre airport for my luggage and pay $60 to get home from the Newark Airport. Although we did receive refund for the flight we did not take and food vouchers for the airport, I do not feel satisfied with our compensation. I have flown many times, without any problems, and I have also missed flights, lost luggage, and gone through similar situations, but never was any of it handled so poorly as it was out of the Newark airport. I can assure you that my story will be heard all over. I have filed complaints with Continental and will continue to spread my story with all who care to listen. The customer service, organization, and operation of the Newark airport is a disgrace. The facility leaves much to be desired and the majority of the employees I dealt with spoke broken English.

I too had some things stolen from my luggage on Continental. I didn't notice it until much later when I wanted to wear the items, so I didn't even bother to report it. They basically took what they thought were the 2 most expensive pieces of clothing and left the rest. For the record, i travel just about every week and this has never happened to me on any other airline.

Re: Items Missing From Checked Luggage on Continental Direct Flight From Cancun, Mexico to Houston, Texas Saturday 31 January 2017:

Among other things, my U.S. Navy shaving bag is missing with USN spare uniform buttons, tweezers, nail scissors, large swiss army knife, red Cancun floppy hat, and small folding umbrella to name but a few.

Destination: Round trip USA-Costa Rica
Flight #'s: CO846, CO3061, CO3723, CO5933, CO2891
Date(s) of departure: 3/14/2017, 3/15/2017

I must say Continental Airlines has provided nothing but exceptional service through the years of my experience as a loyal customer. Flights that arrive on time, efficient check-ins, great prices, and courtesy are among all reasons why I have referred Continental to friends and family. However, on March 14th, 2017 my view of Continental has completely changed...

After booking round trip flights from Connecticut (BDL) to Raleigh, NC (RDU) and from Myrtle Beach (MYR) to Liberia, Costa Rica (LIR); a total of around $1200.00, we expected nothing but the best from Continental. However, on our day to return, we ran in to what I would say is the worst customer service I have ever experienced.

Arriving at Liberia International Airport at 5:45 am for a 7:00a.m flight with 0 bags to check would seem to most as more than enough time for catching the flight. After standing in line to pay exit tax for about 45 min, of which the Continental representative instructed us to do before he could print our boarding passes, we returned and were refused our boarding passes. Our plane needless to say, was still on the ground with doors open. We had 0 bags to check and a little over a half hour before our plane was scheduled to take off.

The representative was very rude and continued to refuse us service for the entire half hour. He made comments such as "Well how come everyone else got on the plane just fine? You guys are arriving late and I can not do anything to help you. The earliest you will be able to get home now is on Tuesday (our original arrival time to the states would have been at 8:00 that Sat. night.) Being refused the seats that we paid for not only caused us to miss all of our connecting flights, but also a separate returning flight to Connecticut for my friend the next day.

After asking the representative to speak with his supervisor, he told us he could not get her until our plane had taken off. Umm, a little too late! Now that we were so upset for missing this flight, a supervisor came out and told us we would each have to pay an additional $150 to change our flight destination for that day. Luckily, she could see how disgusted we were with the service, and was able to "rearrange" our flight to fly into New Jersey at no additional cost (about a 10hr drive from our original destination.) We then asked if our hotel room would be funded for the night in NJ and she said that she would absolutely not be paying anything for our hotel accommodations.

Luckily, a friend from Connecticut was kind enough to drive 2 hrs to pick us up in NJ when we arrived. However, I now had to book ANOTHER flight to get to my destination of Myrtle Beach (another $165 spent.) And on top of that, the original Continental flight that was booked from Raleigh to Connecticut was not even used due to us having to fly all over the country just to get home! I have never been so inconvenienced in my entire life and do hope that the Continental representatives in Liberia, Costa Rica receive better customer service training for future customers. I am so disgusted that one of my most admired airline companies has treated me this way. We had 0 bags to check and the plane was on the ground with doors open!

I have no intentions of referring any family member or friend of mine to Continental ever again in fear that this will happen to them too. Loyal customers do NOT deserve to be treated this way. A good business takes care of their customers and respects their needs. Continental in this situation was the complete opposite.

Sincerely,
Disappointed Customer

On March 22, 2017 I flew from Bush Intercontinental Airport to Dayton on Continental Airlines. When I arrived home (in Cincinnati) I noticed several things missing from my checked bag. Notably all the gifts & souvenirs I bought in Houston.
This included a small decorative tray, a crumb brush, and several bags of spices that I bought at Penzey's in Houston. I was also missing several items of clothing.
I called Continental the next day, & they were not sympathetic AT ALL. I also wrote a letter to customer service.
Then I got a link from Channel 13 (ABC affiliate) in Houston telling a story about how common this is, that there is no oversight, & no penalty to the persons who steal.

Newark is a joke. The entire airport is a scam. 1 person in the entire airport on any concourse was a TSA agent during after hours that found someone who he knew was a nice employee to help me out and get me through the night. I will never fly through Newark again, or with Continental. They bussed me to a hotel but refused to pay for the tab stating that the rates were "reasonable and out of their control." Lets stop there, the reasonable hotel was the Ritz and the bill was $275 a night, and the bus left as soon as I got off, so I had to pay for a cab back to the airport to spend the night there. This is when I met the very professional TSA Agent and very professional Customer Care agent that advanced me a gate pass and let me sleep in the "closed" terminal. (it wasnt closed, there was just no more planes landing in that terminal so it was quiet). My story goes on, but i will be posting it as my own complaint, but I totally feel for you and your son. I understand how scary that can be and I believe no matter how much of a scene you made minus shooting a flight attendant you made was very validated. That is your son that they were going to fly away from you with no knowledge, you had every right to be out of your mind upset.

I flew from San Francisco, California to Newark, New Jersey via Continental Airlines. Though the flight leaving San Fran was an hour and change taking off, we still managed to make it to Newark just in time for me to rush to my gate to find that my plane had been cancelled due to bad weather at the time. That I can understand, no complaints about not wanting to fly in bad weather, considering I could not even see the ground until we hit the runway in Newark to begin with. So now comes the tedious task of trying to figure out how to get to my final destination, Burlington, Vermont.

Lets start with Newark being the worst airport to get information out of anyone in the country. Yes, they have more staff than ATL, LAX, and the other giants that you can understand are understaffed, but atleast if you can find someone, they are helpful, while at Newark they are absolutely not. So I ask one of the wandering Continental Employees who I need to talk to, to change my flight to a later flight and what do I need to do to make arrangements. Well they send me to the "Members Only" line, which after taking 20 minutes to examine my ticket and make some phone calls, tells me to go stand in the farthest customer care service line in the wing, clear across the airport. Now! After standing in this line for 45 minutes, I am informed that it is a "Special Needs" customer support line, and I just have to get into a regular tickets check line. 1 hour and 20 minutes in the ticket check line (becaue Newark cancelled about 20 flights at that exact moment) I finally get to talk to a ticketing agent that attempts to help me. It took him 30 minutes to get everything straightened out and he had me "booked" on the next flight out to Burlington at 8:05 i believe. The only problem was, he could not print an actual boarding pass from his station, only a "standby" ticket, but he assured me that I was on this plane. His manager even came over and confirmed I had a seat, and I would be flying out and to make arrangements to be picked up at the airport. This ticket was "finalized" and I was happy, and trotted over to my gate to wait, because my flight into Newark landed at 5 and its now 10 till 8. Well now the plane is delayed at 1st an hour, but my seat is still confirmed with the original gate people. Thats fine, I can relax a minute. Well, at 9:10 there is an announcement that the gate has been changed at the plane will now be taking off at 11:30pm. So I go to the new gate and wait, but there are new attendants at the desk, so just to double check, i have my standby ticket in hand and ask them "are you absolutely sure I'm still getting on this flight I was promised to get on 4 hours ago" and they reply with a smart ### "Sir, no stand by ticket is ever confirmed, and the standby list is full, and has been full since 8pm." So I ask politely, what are the chances I will get on this plane, and am replied with "I have no idea, we will not know until the plane boards."

So 11:30 comes along and the plane is starting to board. While this is happening, another plane has unloaded a few gates down from us, and half of the people from that plane come to our gate, the last plane to leave out of the whole wing. So I start to think... if this plane was suppose to leave at 8:05, how are these people getting here at 11:15 catching this connection? Well, I'm sure to not too many of you guys surprise Continental has sold half of the seats in the plane twice. Needless to say I did not get onto this airplane. What really fueled my hatred was when my ride in Burlington called and said 2 other planes out of Newark from Continental had landed there while she was waiting since 6pm to pick me up. 2 planes I could have had a chance at getting on that were not on the flight board and not brought to my attention to try to catch. I did not even think about looking because i was CONFIRMED on the 8:05 flight.

So now and about 17 other people are screwed in New Jersey for the night, and they refused to give us food vouchers or hotel credits stating "because it was not an international flight, there is nothing we can do for you."
My final destination being on the Canadian boarder in Vermont is even distance from Burlington and from Montreal, Canada. So trying to atleast get a hotel for the night, no matter how ratty it was, asked about having my final destination changed to Montreal since travel time was the same distance between both, and even had I changed my destination, I was not going to get a hotel or food voucher of any kind.

So they were generous to print out 1 list for the 4 friends I met while fighting this battle of hotels in the area that offer rates for distressed travelers. Here is where I think there is a scam in play. We were driven to the Best Western at Newark Airport, hotel fee $125 (one of the other travelers did not tell them they were distressed and got a room for $89) and then to the Ritz I think ($179 a night normal rate, $249 distressed traveler rate) and we had to pay for our own transportation. We split the cab to the different hotels, but after hearing the rates I had to pay the full cab ride back to the airport where I camped out.

Back up alittle bit to my anger at the 11:30 flight desk, the attendant told me i was put on standby for the 8am flight, and confirmed on the 10:30am flight the next day. Well after everything that happened, around 2am I decide I am done taking chances and ask one of the Customer Service Specialists about my flight status, explaining to her what had happened during the whole day. She looks up on the computer to find out that not only am I not on standby for the 8am flight, I am on standby for the 10:30am flight instead. I was about to completely loose it when she printed me up a boarding pass for the 8am (well ahead of the 4 hour advance time restriction) and allowed me to sleep at the gate since it was quiet.

My pure rage comes from the 4 people I met who were screwed out of the same 3 flights we all could have been on. All 4 of us were confirmed passengers on the 8:05 flight and all 4 of us were denied. Had we just been told that it was standby and the odds were against us, like the obviously were, each of us swore that we would have rented a car and driven to Burlington, instead of them spending a collected $500+ in hotel fees.

In short, honesty and customer service up front would have gotten me to Burlington at an acceptable time driving which I had no problems paying for or doing, but thanks to Continentals bad customer service I missed out on the whole reason I made the trip, a job interview that I failed to show up for thanks to lack of information.

And yes, before its asked, I did call and tell my interviewer that my flight was delayed but that they promised me I would be in Burlington in time for my interview, but because my appointment was at 9 and the plane left at 7:55, before the company opened (and no, there was no voicemail where I could leave a message with my interviewer), I missed my interview and it was considered my fault.

Thank you Continental!

And here is a picture of my lovely 5 star accommodations at the Newark Airport!

god i bet continental are glad your never flying with them again!build a bridge...and get over it!

On April 14, 2017 I bought a package deal (flight and hotel) from Orbitz.com. Due to the CDC and US government warnings I contacted Orbitz on 4/30/09 to cancel and ask for refund. Orbitz promptly refunded my hotel money and told me Continental was not giving refunds. I contacted Continental on 4/30/09 at 7:35pm and they refused to give a refund but offered to give me a credit for less than half my money spent if I used it within a year. I asked to speak with a manager and a fellow named "Tony" told me my money would not be refunded and the CDC was "just a recommendation" and "they have a vaccine now" for the swine flu. I informed him he was an idiot and I was following the recommendation of the CDC instead of "Tony" of continental. I asked for his identifying number and he told me it was "SB" and that he could not help me. I informed him I had a pacemaker and was not going to ignore the governments recommendations. I feel that Continental is wrongly using this disaster to profit (keeping money for services not given or giving fraction of money within a year). I an likely not able to take a vacation within the year. I would like all my money refunded minus a service fee. No US business should profit off of this disaster.

On December 20, 2017, at 12:13 PM, I received notification from Continental Airlines, that my flight CO529, confirmation AGHMGV, due to leave Denver International Airport (DIA) at 6:25 PM for Newark International Airport, had been canceled. I was due to fly with my wife and son, to join our three daughters who had flown earlier, to New Jersey to spend Christmas with family. I was told that there were no flights until December 23. I immediately purchased three one way tickets on Frontier Airlines, at a cost of $1, 705.50 for the three of us. While we were in flight to New Jersey, at approximately 7:00 PM, Continental called my phone to tell me that flight CO 529 was reinstated and it would leave around 10:30 PM on December 20, 2017. Of course I did not recieve that message until I landed in Newark, and that was too late to be of any use to us and it was past the scheduled departure time of the canceled flight.

Tonight, January 21, 2017, I called Continental airlines, to get them to pay for my Frontier tickets, and they refused, but did offer to refund the unused portion of my original ticket, which should amount to about $538.50, which leaves me out $1, 167.00 for this event which was 100% the fault of Continental. Obviously someone was very hasty in canceling the flight in the first place. I hope that you can help me get Continental to pay for their error.

Ironically, my Frontier flight was right behind Continental Airlines flight 1404, which crashed and burned right in front of us at DIA. So I was not the only one to get burned by Continental Airlines that night.

I recently traveled with Continental Airlines, and they lost 3 bags - 2 mine and one of my friends bag. I know these days every airline seems to have an increased number of lost luggage cases. However the way they handled the situation was totally unacceptable.

We received our bags only five days later and had to buy some items that we were missing.

you are an evil person

Coming back from my father's funeral on a flight April 4 2017 from Detroit to Houston, I was made to put my overcoat in the cargo bin of the first class section several rows ahead of my seat. When we touched down, a first class passenger stood up, opened the bin, removed my coat, emptied the pockets, put my coat on (Christmas present from my daughters that December--value: 500$) and walked off the plane. I was too far back to physically do anything. As soon as I got to the flight attendants, I informed them and they just shrugged. If it'd been my wallet lifted, I feel they would have reacted more! I couldn't believe my eyes that it happened! I filed a small claims lawsuit when I got into my town (Clear Lake) insisting that Continental release the passenger list to HPD, but was hit with a high powered attorney response from Continental Airlines. They have Fullbright, Jaworski law firm on retainer. It would take lots of money to move further with the claim. As usual, money triumphs and the little guy loses. Not sure what my next move is...needless to say with Continental's response (customer service, lost luggage dept., etc.) I can see why the airline is having trouble. I will never fly with them again.

They didn't steal your coat, and the value of the coat is not worth violating the privacy rights of the other passengers by providing you with a listing.

I am curious, would you call each passenger and ask them if they stole your coat?

I had an Industrial accident at work.This was way before the recession started.Went through two surgeries and diagnosed Handicapped 17%
which was a disadvantage for me and an advantage for this company.

As soon as they found out about my disability, did all the best to close
doors for me.They did not want me back unless i was 100% released by
Doctors. Impossible. Now i don't have a Job. Have an Impairment, can not find a job and don't have a Living at all.

I am an HR Director. Have you went to the Labor Board and filed a complaint against the company. You do not have to be at 100% to return to your job, unless you cannot complete the duties assigned to you. Even then, they may have to make reasonable accommodation for you if you have been released by your doctor to return to work. Did you file a workers comp claim when the injury occurred? If you are on Workers Comp you should be receiving pay from them. A 17% handicap should not effect your job unless it interferes with the primary functions of the job. Can you elaborate?

I think Continental Airlines needs to think of our ppl on R&R in our war zones and when there is weather to try and get our ppl rerouted. They only have 14 or 18 days leave and everyone counts! If it is unable at least offer a voucher! When I spoke to Customer service which they let me know they were in Houston with bad weather they were rude and unconcern about our ppl.

Bet if it was one of their own they certainly would have taken care of their ppl. Very rude ppl!

My/my son's PSP was stolen out of my luggage on my last business trip by one of their baggage handlers and they aren't going to replace it or reimburse us! Let me make one thing clear, I only travel with carry on luggage. I was told I had to check my carry on luggage at plane side because of the size of the plane they were using. The PSP was in my carry on when I went through Security, it was in my bag before I got on the plane, and it wasn't when I got home. I immediately filed a claim when I unpacked my bag (and noticed that the carrying case was left in my bag, but the PSP and all of our games were gone...they even left the charger). On November 13th I received a letter stating that "electronics are among the list of items excluded from our limits of liability." So of course, I called to complain. Their customer service rep had the nerve to tell me, "Well sir, you should have kept that with you." SERIOUSLY? That ticked me off! I asked him to let me speak to someone that would reimburse me for the item that was stolen and told him the $125 certificate (or e-voucher) doesn't even cover the $350 for the PSP and games that were stolen. His response was, "We didn't even have to give you anything sir!" A week later and I'm still livid about it. They will reimburse me for the PSP and the games that were stolen. On top of all this, my 4-year-old son wants to play the PSP, when I told him it was gone, he said, "It's okay, daddy, Santa will bring you a new one!"

Hey. I'm sorry to hear what happened to your poor son! you should go to directcomplaint.com and go forward on this...use the baggage complaint form, and fill out all the questions to the best of your ability, it costs $5 but it will be totally worth it! I know how expensive those games can be!

I had my PSP Stolen too. I Pulled over to help some Young Adults in a SUV stuck on mud on a Rainy midnight. Cops Show up guess what ? I had a warrent. Just great Car gets towed. When Im out and got back to my car. Gone PSP GONE. with my 4GB Memeory Stick Duo. Filled with Music vids wich I used alot to mix. I reported it stolen to both cops and Sony. I still have the box and recipets just hoping that Ill get it back. It was the fist generation PSP the 1001. wasnt even a year that I had fresh out the box. Enough said.

IW and PE Warner Flight No: MCO - EWR CO1493/EWR-BHX CO26

I recently travelled back from the States on the above flight/connecting flight.

I have travelled often to the States and more than happy with the security that we have to go through - infact I welcome it as it makes me feel safer when flying. On occassions I have had my bags checked 'behind the scenes' and everytime they have not damaged the case and put a note inside to say they had been searched. Again more than happy for this to happen and fully understand why these extra checks take place.

So, I have to say this time when I collected my bags in Birmingham it did not surprise me to see my Samsonite vanity bag had been searched. What did surprise me the damage that had been done. Clearly padlock cutters had been used to cut off the padlocks - but not only the padlocks but the whole clasps which has rendered the case unusable. Inside clearly make up bags, medical bags and manicure cases had been opened with items strewn about + the absence of a security notification.

I think you will agree this is totally unacceptable invasion of my property.

I welcome your comments and what your propsals are to recompense me in terms of a new vanity case.