United Airlines
Reviews and Complaints

My wife and I just recently flew on United from Nashville, TN to Vancouver, Canada. When we arrived in Vancouver our large suitcase was missing the handle and the suitcase under one of the wheels was partially severed from the bottom of the suitcase. It would not roll at all.

Here are the flight, ticket, and baggage numbers:

Flights- UA 5576 and UA 1580 both on Aug 2, 2022

Baggage Document [protected]

Ticket number- [protected]

I have photos and we are asking that United cover the cost for us to replace the bag. We were lucky that we stayed in Vancouver and we were able to purchase a suitcase to replace the one that was damage. We bought a 3 piece set that cost us $495 but we are just asking for you to cover the cost of the large suitcase. It was $210. My email address is mark.[protected]@twc.com and my phone is [protected].

On August 5th, 2022, I made a reservation with "Roger" at United Airlines from San Francisco to Israel for a tour on 11/20/22-11/28/22. On August 6th I found out there was a war between the Palestinians and Israelites, inclusively Americans were killed and it was predicted it would last 3-6 months. On August 7th, I called United Airlines right away to cancel my reservation which I thought since it was in First Class that it was fully refundable only to find out that "Roger" was not honest when making my reservation. Roger did not disclose the ticket was NON-REFUNDABLE, nor did he disclose that I had 24-HOURS TO CANCEL, nor did he allow ME to place the RESERVATION ON HOLD, and fourthly, the charges were off was charged $8498.86 but only got a partial refund of 5396.93.

UA 4260 from Cody, WY to Denver, CO on August 20, 2022: After descent into Denver, we circled for quite a while. Flight attendant announced that we should assume the "crash position" with our head between our knees. We continued to circle for another 10 minutes, crouched and scared. Final descent began with announcement "Brace for impact." Emergency crews on runway, prayers on the plane, children crying. We landed safely--everyone clapped--and stopped on runway. The flight crew's handling of the landing was amazing--we barely felt the touch down! So thrilled to be safely on the ground. Captain announced that landing gear was unstable & we were waiting for technician to shore up gear before taxiing to gate. Captain announced there would be gate agents available to answer questions and assist with connections. Upon deplaning, I thanked the flight crew for safe landing. Flight crew was gracious and inspired confidence.

Entering airport, my expectation: several gate agents would offer to meet with passengers to comfort, explain, and possibly offer some sort of compensation for traumatic experience. Reality: one agent standing to side, speaking only

when spoken to. Passengers from plane were treated like nothing happened--effects of trauma on passengers ignored by United Airlines. Totally surprising lack of compassion! United Airlines should have explained to passengers what happened on this flight, apologized, and offered emotional support.

I had a flight from Canada to Indianapolis on July 31st that United changed the flight. They offered a no charge to change the flight if needed. I was told by 3 Reps. that I would not be charged for changing the flight because UA changed the original flight. That was a lie, they charged my card $205.03 and now refuse to refund my money. As a loyal customer it's bad to be lied to. It's really bad to be lied to by 4 people. I do not recommend United to anyone. Beware they don't treat their customers right. They are liars.

I booked a flight to see my family in the US, however I was surprised to know that the US still doesn't allow unvaccinated travellers, so I cancelled my flight while I still can hoping to get a refund since I'm not allowed to board the flight or enter the US due to my vaccination status. However my refund request got denied and instead I got the travel credits to use for future flights.

Everytime I try to use my credit flights to find a flight ANYWHERE IN THE WORLD.. literally no flights show up, unless a destination to the US is added.. This is worthless since I'm German and I live in Germany, and I still can't travel to the US, so I would like to book trips literally anywhere else in the world but I can't.

I spoke to customer service on the phone, they also weren't able to book me any flights, they recommended me to request a refund or talk to customer care, both ofcourse who rejected to help me or refund my money or allow me to use my credits any other way.

On 6.16.22, I purchased Farelock for $31.98 to hold 2 round trip first class tickets on UA 384 on 7.11.22 and UA 383 on 7.19.22. (total 4 tickets)

On 6.17.22, I clicked "purchase reservation" in accordance with the contract and ordered my tickets for 660,000 miles. I paid $1710.33 via credit card for the gap in miles between my account and the 660K.

My credit card was charged on 6.16.22 for $31.98 and on 6.17.22 for $1710.33.

I received a confirmation email on 6.17.22 from

United Airlines with seat assignments and a confirmation number A1CSR1.

On 7.10.22, I tried to check into the flight and received a message saying that my confirmation number did not exist.

7.10.22, I searched my email to see if I had ever received a cancelation notice. I hadn't received any notice.

On 7.10.22, I spoke with 2 customer service agents and a supervisor. They were extremely rude and told me that I didn't have enough miles. I told them that this was the night before my honeymoon, that we had a non-refundable hotel and connections. I offered to send them my email confirmation and the credit card statement. They said that there was nothing they could do because they couldn't receive emails and on their side my reservation was canceled.

7.10.22, I purchased tickets to Hawaii on the same flights using cash. This was never offered as a solution. The seats were not the seats we wanted and class of airfare was lower.

7.11.22, we checked in for our flight and spoke to customer service agent. She apologized and said that it was a United Miles problem and she couldn't help. She said that she made a note to our profiles.

7.21.22, I called customer care to see if they could at least provide a refund for Farelock and the miles that were never delivered. After 45 minutes, she couldn't find any information about Farelock, the miles or A1CSR1. I offered to email them, and she told me that my best bet was to go to United Feedback and submit the files and explanation.

7.21.22, I tried to submit feedback, but only was allowed 1000 characters and 3 files. My guess is that nothing will happen.

I started calling yesterday to book my sister a ticket from Chattanooga, Tenn. to Sacramento Ca. And return flight. I could only understand every third word for the man. I called again AFTER a 30 minute wait, the second man was almost just as bad, he quoted me the miles, first 50,000,352,000 28,200 then 31,000. I called my sister and ask her which times for flight was the best.

Third call, a woman who then booked the flight for Oct 8. Later in the day I went to print out ticket and it was so messed up. They used my miles, charged her account for the taxes and service charge.4th time late at night I was put on hold many times, then was told I did not have enough miles in my account, (due to the previous person charging the miles to my account not my sisters. Finally I said if Darlene did not have enough miles take the needed miles out of my account. She quoted me $425.00! They had me flying nit my sister Darlene Jones. Today I called and ask for a supervisor and she cancelled the flight reservations and put my sister name on the ticket. I have spent 5 hours on the phone with United. Why could they just use my sisters miles and the remaking use mine. A total nightmare this has been

Both flights of my trip were cancelled and messed up. My Friday flight was cancelled, and I was not booked on the next flight they booked me for the 5:33 pm flight and not the earlier ones. I waited standby for 2 flights since I was already at the airport at 8:30 am, the third one I was going to wait standby got cancelled but finally made it on the 5:33 pm flight. I was 7 hrs late getting to Newark airport and I missed half of my Friday event. I also missed a full day of work on Monday because they cancelled my Sunday flight. The United Airlines customer service person at the Newark airport couldn’t give me a voucher for the Sunday night hotel that I was now going to have to get since my return flight had also been cancelled while I was flying to Jersey. They also hadn’t booked me for the next available flight but one that was 24 hours later than my original one, then while I was waiting in line about the voucher that rebooked flight was cancelled and they tried to rebook me for Tuesday morning flight (I would have had to stay 2 nights & miss 2 days of work). I was able to get them to book me on one of the earlier flights on Monday when I got to the counter however they could not give me a voucher for hotel. They gave me a number to call to get a voucher. I called and they said they couldn’t give me any voucher over the phone, and I would have to book a hotel and pay for it myself and then would need to try to get reimbursed after my trip. I have tried to get a refund on my flight and to get reimbursed for the hotel, but they denied it. I put in for the refund and filled out 3 Customer care feedback forms to try to get reimbursed but nothing. I even tried to contact the CEO by email and got no response either. I want my refund for the flight and reimbursed for the hotel. Again, I was 7 hrs late getting there and missed half of my event, had to pay for hotel and missed a day of work. They denied my hotel reimbursement and I have requested multiple times a copy of the phone conversation where the agent lied to me saying I would be reimbursed. Oh course they are refusing my request for the proof that they lied. No surprise there. I am going to have to file a lawsuit against them to get that phone conversation and prove they lied and get my money back for hotel and pain and suffering for all this time I am wasting dealing with them. I suggest never fly with United Airlines they are greedy crooks who lie to you over and over again. And they discriminate too. I am currently looking for a attorney so I can file a lawsuit against them. I wonder if they have done this to tons of people and maybe there is a class action suit waiting to happen.

Kathryn

6/14/22. I went into the United lounge in C concourse at Washington Dulles. I went to the bar and found out that Baileys would be $10 upcharge. I could have had whiskey, gin, scotch, etc for free. I left and went to get coffee. There was a service person working on the cappuccino machine so that was unavailable. I went to get coffee from the urn, it was empty. The woman standing with the service guy saw and heard my complaint. Turns out she was the Food/Beverage manager or the Manager of the Club. She retrieved a cup of coffee for me with a side of Baileys. She understood good customer service. Now United needs to add some sort of liqueurs to their free menu at their Lounges. Delta has them. Maybe that is why I choose Delta more often

I was recently on tour of Italy and Greece, in which I flew on United Airlines, June 4-13th. My baggage did not arrive, in Naples, when I arrived on June 5. It was supposed to be delivered in Rome but was not. I eventually called the airline from Athens, and told them to send it back to Nashville, where I began my trip. I had to buy a new wardrobe, two new bags, and a new power chord for my phone

I am seeking reimbursement for the new wardrobe, baggage, and chord. Here are the items I purchased in Rome, in dollar amounts, itemized:

Company Item Amount in Dollars

Liza Luggage 80.37

Liza Luggage 43.02

RD Saddker Clothing 444.71

Intimissi Store Coda Clothing 143.78

Vodaphone store Chord 26.89

Paul Taylor Clothing 260.25

I have not included the 150 Euros I had to get from an automatic teller because $ 300 was in the bag which did not arrive. I also did not include cab fare of $66 in Nashville when my flight was delayed on Friday, June 3, and I missed my connecting flight. I had to take a cab home, and come back the next day.

I purchase a flight on United airlines for July 9th from Newark to Panama on Dec. 21 at 1130am I made change and received a confirmation as my date is getting close I check and they change it without my knowledge or email. I called twice an they were so rude. I will never use United ever again. (DGP64Q

P6YNQF

On 5/10/2022 First-class seats on UA2643 and UA2045 were canceled by United and rebooked on American coach. United has refused to refund the price difference between the first class and coach fares.

I wish to voice my serious concern about UA inability to check technical problems in the flight before the long flights carrying several hundred passengers. They start testing when everyone board and delay /cancel flights. This is happening twice in two days to me and several hundred passangers who are anxiously waiting with me at airport right now.

Yesterday (May 7th 2022, Saturday), I was supposed to board UA345 from IAD to Honolulu at 8.30am. I am flying to attend a international conference and I am afraid I am going to miss my first talk. We boarded and then one after another flight pilot kept informing one problem after another. At one point flight was on runway ready to take off and a problem was detected and flight was brought back to boarding area. For eight hours many problem were reported and at last flight was cancelled. I was thankfully given night in hotel, meal voucher, and replacement flight in UA3042 for Sunday, 8:00 am. Now we are told a problem is detected in it right before the boarding. They are now finding replacement Flight. Two consecutive day flight issues to same destinations. IT IS HORRIBLE EXPERIENCE. I am unable to understand why UA is unable to do a precheck of flights couple of hours before and wait till the boarding time. Due to this our major plan and business is suffering. I had similar experience in Singapore several with UA. I am doubting it is an organizational deficiency in managing flights.

My original seat was 36A, my flight was from Washington DC to Atlanta flight number UA1657. My fly was not full, but my roll was full. I asked a flight attendant name Colton if it would be OK if I moved up. He said yes from what I heard. All of the rolls had one person in them so, I looked for a Open row too. So I set down and placed my bag in the overhead. Once the plane started to go he walked to my row and said to me why are you sitting here. I was speechless because he was the one that told me it was OK to move up. So he goes on to say to me you have to move and I did not understand why. So I questioned why. He would not give me a reason he just kept telling me sir you have to move. Finally I said I would move but the plane was moving and the fasten seatbelt sign was on, so I asked should I wait. He seemed irritated. So he said to wait. 30 minutes later he came back pointing at me saying to me why are you still here told you to move I will have to charge you $71 if you stay. I asked Him why do I have to move the plane is moving and no one is coming on bored. I also said everyone on this plane has moved up why do I have to move then he looked at three other black people behind me and said all of you have to move back also. A woman in the second row behind me asked him why would you assume that we are in the wrong seat? He asked to see their tickets but he did not look at them. Then he ask them are you in the wrong seat and they said yes. Then he told them OK you can stay. He turned to me and pointed to me and said you have to move now. He was getting upset making a scene, I was embarrassed and humiliated so I got up and moved. I still to this day do not no why he was singling me out. So while he was serving drinks he asked me if I wanted a drink, and I was still upset about his behavior. I said hell No! He comes back to me and threaten me and said if I continue with this behavior he will call the Atlanta Police Department and they will meet you at the gate. Knowing that the police department would not believe me over a flight attendant I chose to stay quiet and I tried to inquire from another flight attendant his name. She told me that she did not know him this was her first time flying with him and that she would find out and get back to me which she never did. At the end of the flight while the captain and the flight attendant that said she would find out his name was standing there greeting people as they left I asked to speak to the captain he said yes, acting like why would you want to talk to me. So I go on to asked him who can I contact to report one of his crew member+s behavior he told me he did not know and he looked at the flight attendant and she went on to tell me that There would be a survey and I could make my complaint with the survey. I got the feeling that they did not want to help me and they wanted to protect their crew member. I am not the type of person that looks for trouble or causes trouble. I was so humiliated and embarrassed I don't think I will ever fly United Airlines again! It is common knowledge that flight attendants jobs have gotten harder, I understand but this was handled completely wrong, and unnecessary to be threatened and felt like no one on this flight would even help me. I felt helpless and bullied.

Travelling from Montreal to El Paso on Saturday March 12 2022, flight numbers - UA3942 Montreal (YUL) to Washington DC (IAD),

UA1193 Washington DC (IAD) to Houston TX (IAH),

UA5398 Houston TX (IAH) to El Paso TX (ELP).

The flight from Montreal to Washington was delayed several times, once everyone had boarded the aircraft went to the de-icing area and then was told by the Captain that we would be returning back to the terminal as there had been an issue found while de-icing. We sat on the aircraft at the gate for approximately 30- 40 minutes, and then the Captain announced that we would be getting going again, so the aircraft went back to the de-icing area and from there the flight actually took off. These delays meant I had now missed my connection at Washington to Houston. I also had paid for Premier Access for the 3 flights the references are [protected] ($19.00USD), [protected] ($51.00 USD) and [protected] ($29.00 USD), but I did not receive any upgrades at all throughout my journey to El Paso. I eventually got diverted to Denver, where once again I was delayed for several hours, and when I eventually got to El Paso, my luggage was not there and of course was on the original route I was initially booked onto, so it did not arrive until around 11.30 the following day where I then had to go back to the airport to collect my suitcase.

I was at Montreal Airport at 04.30am EST for my flights that day, and eventually ended up at my destination at 01.30am on Sunday 13 March 2022 some 21 hours later and 12 hours after my original scheduled landing time had the delays not occurred.

1. 6/15/21 Reservation – Lexington (LEX) to Papeete (PPT) - 9/15/21 to 9/26/21 – for 2 – Total $ 4,117.12 charged to Credit Card

2. 9/9/21 cancellation reason Covid lockdown in French Polynesia

credit - for 2 - for $4,117.12 issued by United in my United Account.

3. 1/1/21 used credit - Reservation – Lexington (LEX) to Cancun (CUN) –

12/24/21 to 12/31/21 - Cost for 2 – Used $1,966.02 from credit amount $4,117.12.

4. I have no more credit available in my account, we are missing $2,151.10. ($4,117.12 minus $1,966.02 = $ 2,151.10)

I have all documentations: Copy of tickets for both reservations, Charge to my credit card for the initial flight for $4,117.12 from United Airline and United Airline Changes/Cancellations from the etickets and from United website:

https://www.united.com/ual/en/us/fly/travel/notices.html#ChangeFeeTerms

Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit.

02 08 22 jax toewr to smf My upgrade was so we could bring carry on on the plane, then told it had to go checked in. Then when we get the bag it's broken. Tried to file claim during layover EWR( gate c105) six hours, told it had to be at final destination. Final destination said they couldn't do it we'd should've filed during lay over. Then said to call the 800 #, now I'm told to drive 40+ miles plus pay parking to get the bag replaced, Or get 100 voucher. Neither acceptable.

baggage tag UA7016297811, Confirm # UA7016297811 Last Name Doud Ref # SMF 107778 This occurred ton the first leg of the flight to Newark, NJ

P.S. Basic economy was allowed to bring carry on + personal bag on even though it states your not allowed to do so. I feel like i was dupped into paying for a service I Failed to recieve..

On January 28 I traveled from Newark Liberty Intl Airport in New Jersey to montego Jamaica. I paid for two checked bags online, on my return to the air port, I paid for them again. So I was over charged. So am asking please to look into this claim, because my credit card was charged twice. First bag for 35 and the second one for 45 makes it a total if $75

My daughter and her boyfriend were flying flight UA1419 from CLE to FLL today, 12/20/2021.
During the flight both were wearing masks as it required by airline rules. My daughter's boyfriend was shortly moving mask down to eat snack. At that time flight attendant approached him and with screams required him to move mask back on. Despite the fact she was screaming and acting inappropriately he complained.
In the some time he wanted to finish his snack and moved his mask down again. The same flight attendant immediately approached him again and with screams and aggressively demanded him to stop eating and move his mask back on.
Then she requested him to provide his name and wrote it down. When my daughter asked what is going on flight attendant requested her also to provide her name and told them she will file report on them.
I file an official complaint against this flight attendant and United and request an official apologies.
Is this the way United and it's employees treat customers?
My daughter's boyfriend is a Jew and wears pendant with Star of David.
This flight attendant acted as low trained angry person who does not have a clue how to treat customers.
And she also acted as antisemite who, by seeing Jewish person, gets nuts.
I expect reply ASAP and also will reach media and make complaints with following institutions:
- FAA
- Federal Transportation Comission
- Better Business Bureau.

This is the second time I've been ripped off by United airlines. I purchased a one way ticket which has a stop in Denver before going back to Salt Lake City. My flight to Denver was delayed 2 hours causing me to miss my flight to Salt Lake. I HAD to be in Salt Lake City at 8:00. I HAD to rent a car at the airport and drive at a cost of 371.00. I will never see a refund because I still had one from a flight that was cancelled in January and they didn't let me use that credit. With any other business if you stole a customer's money and didn't provide a service you would be in jail. ENOUGH...