United Airlines review: Flights fiasco and mistreatments by united airlines employees. Etc 1

RE: eTickets Itinerary - Receipt for Confirmation F33CT3 - Luis Ariel GEVARA AND Ivonne GEVARA ---

The UNITED AIRLINES portion of the Itinerary being reported is as follows:

Flight 1 of 6 UA2366 Thu, Aug 31, 2023 -- Houston, TX, US (IAH) to San Francisco, CA, US (SFO) ---

Flight 2 of 6 UA1 Thu, Aug 31, 2023 - Sat, Sep 02, 2023 San Francisco, CA, US (SFO) to Singapore, SG (SIN)

*** FLIGHTS ON THIS LEG OF THE ITIN BEGAN ON 09-13-23 @ 8:05 PM originating from Phuket,

Thailand (HKT) ***

* Flight 3 of 6 UA163 Thu, Sep 14, 2023 Dubai, AE (DXB) to New York/Newark, NJ, US (EWR) ---

* Flight 4 of 6 UA1891 Thu, Sep 14, 2023 New York/Newark, NJ, US (EWR) to Houston, TX, US (IAH) ---

* The Gross Misconduct and Horrible Issues against US and All of the other passengers by United

Airlines started with Flight 3 of 4

* UA163 Thu, Sep 14, 2023 Dubai, AE (DXB) to New York/Newark, NJ, US (EWR) * THESE WERE RED EYE

FLIGHTS and CONTINUED with

* UA1891 Thu, Sep 14, 2023 New York/Newark, NJ, US (EWR) to Houston, TX, US (IAH)

The United Airlines Staff (gate / ramp agents + flight attendants) were ALL very Rude, Condescending,

very Disrespectful, Arrogant & very Unprofessional with many of the passengers to Include: Mr. Luis

Ariel Gevara & Mrs. Ivonne Gevara as well with many other passengers on these flights.

On 09-14-23 -- UA163 (DXB) to (EWR) was Delayed at the Tarmac in (DXB) for Several Hours (3+

hours)

for what we were later told was a 'maintenance' issue (or rather lack thereof)!

In any case, Unless we were lied to by United Airlines (which is highly likely), ALL of the 'Proper'

'Maintenance' has to be done 'PRIOR' to a flight departure! So this was a clear 'LACK' of 'Maintenance'

by United Airlines, Putting ALL of our Safety & Lives in DANGER!

This made that flight arrive approx. 3- 4+ hours Late to (EWR) & our connecting flight to (IAH) had

Departed Several Hours ago at this point.

United Airlines put us on an OVERSOLD - OVERBOOKED flight to (IAH) & did NOT honor our PAID for,

seating assignments either and completely 'Ignored & Disregarded' (just did NOT care about) the fact

that Mr. LUIS ARIEL GEVARA is Physically Disabled person with a series of some very Serious & Painful

Injuries, etc. ...

*ALSO, SOME OF THE FEMALE FLIGHT ATTENDANTS ON THIS FLIGHT WERE VERY RUDE, MEAN

SPIRITED, UNPROFESSIONAL, ARROGANT, ANTAGONISTIC, HOSTILE & JUST OUTRIGHT DISGUSTING

TOWARDS US & OTHER PASSENGERS ON THIS FLIGHT & LATER ON SUBSEQUENT FLIGHTS,

AS WE TRIED TO CONNECT TO OUR NEXT FLIGHT BACK HOME TO THE USA.

AT LEAST ONE OF THESE ANTI-PASSENGERS, ARROGANT, UNPROFESSIONAL & HOSTILE FLIGHT

ATTENDANTS WAS ONBOARD THE FLIGHT TO (IAH) ...

Flight UA1891 (EWR) to (IAH) AND SHE KEPT ON GOING WITH HER DISGUSTING & HOSTILE BEHAVIOR

AGAINST US AND OTHER PASSENGERS ALONG THE WAY; EVEN IN THE MIDDLE OF THE HORRID EVENTS

TO COME AS NOTED BELOW!

TRULY DESPICABLE, DISGUSTING, UNACCEPTABLE / ABHORRENT BEHAVIOR AGAINST US, BY THIS

HORRIBLE PERSON (UA FLIGHT ATTENDANT) & OTHER UNITED AIRLINES RAMP / GATE, FLIGHT CREW

MEMBERS!

On 09-14-23 --- UA1891 (EWR) to (IAH) -- 'Prior' to boarding this Horrible flight - there was an Elderly

couple (they were about 75+ years old or even older) who were being Horribly Mistreated, Disrespected

& Humiliated - PUBLICLY - by the Female Gate agent in (EWR) - as well as by another United Airlines

Crew Member (who was also on the previous flight with us from the Dubai (DXB) herein mentioned.

These DISGUSTING United Airlines Employees Totally Disrespected and Humiliated an Elderly Couple;

right in Front of All of us as we were waiting / prepping to board the aircraft without any common

decency nor regard to the age of these passengers...

(Despite that they PAID for 1st Class seats & who were justifiably upset because they were bumped off

due to the OVERBOOKING by United Airlines and the way that the Gate / Ramp Agent & that other

Nasty Flight Attendant from the Dubai flight had also Threatened to 'Black List' them & Prohibit them

from flying on this & other future flights - all for just expressing their discontent regarding this Horrible

& Unfair Treatment & Horrid Action against them by these United Airlines Employees!

How do we know this!?, Because we were right there at the counter when it happened and witnessed it

all, that's how! I'm sure that Airports Surveillance vids will show & prove this as well!

THIS WAS TRULY AN UNFAIR & HORRID SITUATION & NOBODY DESERVES TO BE TREATED &

HUMILIATED LIKE THIS IN FRONT OF ALL THE OTHER PASSENGERS AT THE GATE, NOBODY DOES! (WE

WERE WITNESSES OF THIS HORRID & DISGUSTING BEHAVIOR BY UNITED AIRLINES AGAINST ITS

PASSENGERS) & ARE ALSO WILLING TO TESTIFY, IF NEED BE!

Upon boarding the flight - the very small seat in the center of the seat row (middle seat) for Mr. Luis

Ariel Gevara was Broken / it was NOT Functioning properly.

It was NOT really Safe & it was NOT able to Recline back either on this 4 hour + flight!

'Prior' to take off, Mr. Luis Ariel Gevara advised a Male flight attendant about this serious issue & seat

malfunctioning, but the Male flight attendant, just Rudely Brushed it off as if it were no big deal & just

said that he would report it to UA Maintenance dept. & just walked off! Both passengers adjacent to

Mr. Gevara who were on the window seat & the aisle seats (+ others nearby heard / witnessed this

convo).

* This was same exact Male flight attendant who Also Yelled at, Mistreated & Horribly Disrespected an

Elderly Gentleman just for asking him some Valid questions regarding the situation of our plane in

Austin, TX (AUS) on the plane for all nearby passengers to see this Horrid, Cowardly & Unprofessional

behavior against a fellow Passenger, but most importantly, against a Senior Citizen!

Note: Mr. Luis Ariel Gevara is a Physically Disabled Individual (by several Physicians) with multiple, very

Serious & very Painful Neck, Cervical Spine, Thoracic Spine and Lumbar Spine Injuries, etc., etc.

* United Airlines was made aware of these Serious Medical Conditions and Disabilities that Mr. Luis

Ariel Gevara is Suffering from on several occasions via telephone, in person at the airport ticket counter,

to the gate agents & via other comms with UA by Mr. Luis Ariel Gevara, 'Prior' to taking any of these

flights,

However, United Airlines and its Employees did NOT care nor was interested in even pretending to care

about it in any way whatsoever & instead put him in a very Uncomfortable & even Dangerous seat (the

seat was Obviously & Clearly Broken / Malfunctioning / NOT working properly), it was NOT 'travel or

passenger ready', however United Airlines Recklessly still placed & or allowed it to be in service just to

make more money & Subjecting Mr. Luis Ariel Gevara to a really Horrible & Excruciating flight! *This is in

addition to* to the subsequent series of events that followed!

* This flight was also Delayed (reasons not given) prior to take off.

Upon arrival (approach) at Houston, TX (IAH) airspace; the Pilot announced that there were some storms

to go around prior to landing at (IAH). We could NOT see anything alarming from our windows, but it

seems that some Storms had 'Passed' through the IAH area.

After a few minutes he announced that he was given orders to 'divert' to Austin, TX airport (AUS),

again, we could NOT see anything alarming from our windows, but it seems that some Storms had

'Passed' through the IAH area and were NO longer an issue ...

Upon arrival at Austin, TX airport (AUS) about 45 minutes or later; After landing, we were NOT allowed

to deplane & or disembark from the aircraft & had to sit on the Tarmac for Several More Hours (at least

SIX, 6+ hours) before finally being able to take off to return to Houston, TX (IAH) for another 45 +

minutes or so before Finally arriving at IAH!

While at Tarmac at Austin, TX airport (AUS) for MORE THAN SIX (6) HOURS +! ...

During this time -- We were basically all being kept in the DARK, we believe that the Pilot was doing his

best to inform us of what was going on but was also worried about Corporate - worried about United

Airlines Corp. offices, so something Fishy and even Sketchy was definitely going on and we (all the

passengers) could sense it as well!

NOTE: the 'Weather' had been CLEAR & or VERY GOOD for about 5 + Hours since our landing at Austin,

TX airport (AUS) & ALL sorts of other Planes were ALL landing & taking off ALL around us. Even though &

Since (from when we actually landed at (AUS) and all the way through to when we finally departed AUS

MORE THAN 6+ HOURS LATER! Any 'weather' related delay 'justifications are just pure FAKENEWS! A

TOTAL LIE, A LAME ATTEMPT AT COVER-UP!

The 'weather' issue was NOT an 'issue' and or concern at all! The weather was just fine, especially

within these more than SIX (6+) Hours that we were inexplicably, unreasonably and unfairly held

hostage at the Tarmac for!

For some reason - Our Plane was NOT! Our plane was 'grounded' & NO Valid, Legitimate & or even

remotely justifiable reason was given as to why, Except for that - the Airport officials were NOT allowing

'our plane' to take off & or return back to (IAH),

but would NOT provide us with a 'reason' as to why not! Eventually, the Pilot was notably distressed,

and you can sense he was upset & even concerned about this whole situation.

He eventually expressed his Discontent for the situation & for what the Airport officials were doing to

our Plane (all of its passengers) by 'grounding' it without explanation of any sort! They would NOT

even allow for Shuttle buses to come pick up some of the passengers who wanted to leave the place

after so many Hours of being Locked up in it!

The plane was also running out of Toilet Paper & other REQUIRED & OR MANDATORY PROVISIONS such

as Food & Water, etc... Eventually it did Run out!

The Lavatories were Disgustingly Filthy and Inhumanely Depleted of these MANDATORY & REQUIRED

resources & there was NO Toilet Paper available!

Whether it was all Gone or the Crew just did NOT want to replenish them, we will never know, but there

was NO Toilet Paper available (nor made avail.) at any of the planes two Lavatories! PERIOD!

We Subjected to a series of INHUMANE and Abhorrent events, circumstances and situation and had had

NO WATER, NO FOOD, NO TOILET PAPER, NOTHING AND UNITED AIRLINES DID NOT EVEN CARE ABOUT

IT AT ALL!

* This is where it really gets ALARMING! ... The Crew Actually told us that United Airlines Corp. offices

did NOT know where This plane was!

* Also, a few passengers were able to contact UA on their phones & they were being told that THIS

PLANE - UA1891 (EWR) to (IAH) WAS STILL IN NEW JERSEY!

*** EVEN THOUGH IT TAKEN OFF OVER 10+ HOURS AGO, BEEN DIVERTED - LANDED at Austin, TX airport

(AUS), RATHER THAN AT Houston, TX (IAH), FOR AT LEAST 6+ HOURS AFTER LANDING AT (AUS) + 4

HOURS AFTER TAKE OFF (FOR A TOTAL OF 10+ HOURS);

THEY DID NOT KNOW WHERE THEIR PLANE WAS EITHER! FOR ALL INTENTS AND PURPOSES - THIS

PLANE JUST SIMPLY VANISHED INTO THIN AIR! WOW, UNBELIEVABLE!

- UNITED AIRLINES DID NOT KNOW WHERE THEIR PLANE WAS -

- UNITED AIRLINES DID NOT KNOW WHERE THEIR EMPLOYEES WERE (THEY SAID SO) THEIR OWN

EMPLOYEES TOLD US THIS --

THE FLIGHT ATTENDANTS TOLD US THIS AND THEY EXPRESSED TO US HOW CONCERNED AND EVEN

UPSET THEY WERE ABOUT IT --

- UNITED AIRLINES DID NOT KNOW WHERE THEIR PASSENGERS WERE PUTTING OUR SAFETY,

WELL-BEING & EVEN OUR LIVES IN DANGER -

- UNITED AIRLINES DID NOT KNOW WHERE WE WERE!

- BASICALLY - THIS FLIGHT HAD 'DISAPPEARED' SOMEHOW!

- TRULY UNBELIEVABLE & THIS IS JUST THE TIP OF THIS CRAZY NIGHTMARISH ICEBERG WITH UNITED

AIRLINES!

WE ARE 100% CONFIDENT THAT WE ARE NOT THE ONLY COMPLAINANTS AND THAT THERE WILL BE

SOME LAWSUITS TO HIT UNITED AIRLINES OVER ALL OF THIS.

NOTE: Our Complete return Itinerary began in Phuket, Thailand (HKT) -- arrive on 09-13-2023 at

5PM (local time) at airport for airport processing (for Departure to Dubai (DXB) at 8:05 PM;

then from Dubai (DXB) to Newark (EWR) Departing 09-14-2023 at 01:55 AM --- However this flight

was ALSO DELAYED by more than 3 + Hours! ...

Then to Houston (IAH) --- But had ALL the ADDITIONAL issues herein mentioned to have to Endure & to

SUFFER from, etc. ...

This made our total TRAVEL, FLIGHT, AIRPORT AND ON A PLANE TIME TO BE APPROX. 42 - 46

HOURS!

ALL WITHOUT PROPER SLEEP, REST, FOOD, WATER, ETC..! PLUS, THE TIME IT TOOK US TO GET OUR

CHECKED LUGGAGE AND THE TIME BACK HOME FROM THE AIRPORT -

AT LEAST AN ADDITIONAL 2.5 HOURS! TRULY AN UNBELIEVABLE, ABHORRENT & DISGUSTING

EXPERIENCE!

NOTE: WE HAVE YET TO BE CONTACTED BY ANY UNITED AIRLINES REPS. REGARDING THIS VERY

SERIOUS AND EVEN LIFE-THREATENING INCIDENT BY UNITED AIRLINES!

UNITED AIRLINES SHOULD BE EMBARRASSED OVER THIS – HOWEVER HAVE PROVEN TO BE JUST FINE

WITH IT! TRULY DISGUSTING!

WE REQUIRE AND DEMAND AN IMMEDIATE "WRITTEN" APOLOGY, A FULL REFUND OF THE MONEY WE

PAID FOR THIS ENTIRE ITINERARY IN ITS ENTIRETY,

AS WELL AS A 'REASONABLE AND ENTERTAIN-ABLE' 'OFFER TO SETTLE' OUT OF COURT, AS WELL AS

EXTENSIVE AND THOROUGH INVESTIGATION INTO THIS VERY SERIOUS AND DANGEROUS MATTER AND

REQUIRE THAT A FOLLOW UP BE PROVIDED TO US ACCORDINGLY! NO EXCEPTIONS!

Thank you for your cooperation regarding this very urgent and serious matter!

Sincerely,

Mr. Luis Ariel Gevara

And

Mrs. Ivonne Gevara

[protected] best #

Alt. [protected]

E - [protected]@gmail.com