United Airlines
Reviews and Complaints

I am writing to hopefully get compensated for what I would like to call the worst Christmas Eve ever. A year ago, my husband and I booked on United Airlines against our better judgment as we normally fly multiple other airline, but everyone said we should fly United as they have great First Class Flights. So, we booked out trip to Maui on 12/24 out of LAX, United Airlines Flight #417 – LAX to Maui

Our flight was scheduled to leave at 8:45am and we took car service from our home at 5:30am as we know the airport would be busy. Prior to that when we woke the morning, they said there was a 1.5 hour delay due to FAA regulations that staff needs 1o hours down time. We thought no Biggy, but when we got to LAX and checked out luggage all went smooth. The United folks didn’t say anything or provide any further details once we dropped out luggage. We proceeded to gate to find many folks waiting on flights…again it’s the holiday so we expected as much. Grabbed a coffee and breakfast to come back to find out the flight was delayed another half hour with no more details given. Half hour after half hour the delays kept coming with no information.

We happened to be sitting next to several of the United Flight crew that were going to working out flight. They didn’t have much more information either and we all just kept watching the details and updates. By 11:30am they had cancelled the flight. The crew were so nice, they told us to run to customer service ASAP. We ran and waited an hour and half when a crew member grabbed a group of us out of the line and look us to another location to get help. We waited another half hour which was short in comparison. We were told no direct flights out today, but he worked to get the last two first class tickets on another flight. When he got to the end, someone took them. The only choice was to take a flight the next day. We agreed…. but it doesn’t compare to what we had booked previously. Now not only will be leaving the next day and on Christmas, we will not get to Maui until almost 9pm.

Additionally, no one said how the baggage situation would go. They sent us to baggage claim, where we waited and waited to just get to the front of the line to find out our luggage is going to Maui period. Luckily, we are going to Maui, but if we were not the luggage was going and then if we wanted it back, we would need to have them send it back. The lady at the counter was so rude, she said we made multiple announcements about this, didn’t you hear? I told her no, there are thousands of people in here and it’s so hard to hear. She just told me…if you have a flight, they will be there when you get there. We were so exhausted, and hungry we called a uber and left to go home. Now we need to call another car service tomorrow to pick us up and hope that we can get on the flight we are scheduled on UA 1431.

We are losing the following:

• $89.00 - Car service from home to airport and then back home again – due to cancelled flight

• $150.00 - Rental Car-rented a jeep and now they can only give us a small car due to the demand in cars)

• $1418 ($709 a night) - VBRO Rental - condo on water (2 days – since we lost all of Saturday and not get in so late on Sunday and will be in the air for Christmas, instead enjoying the ocean and we are heart broken. We did contact the rental owner, but they are booked solid so we could not extend our trip.

• $80.00 - Car service from home to airport again on Christmas Day

We are going to be out about $1,700 due to poor planning during the holidays. Other airlines got their planes to Maui and other location but again due to lack of staff, poor planning around the holiday, lack of communication earlier, and weather issues we are at home and not in Maui on a trip we planned over a year ago.

Additionally, as a first class passenger who paid over $4000 to fly, we feel not only disappointed but heartbroken that we are out this money and got offered a $300 E voucher to fly on United. I am sorry, and I don’t mean to be rude…. that just doesn't cut it.

I feel we are entitled to full flight credit as now we are not flying direct and full compensation for our rental in Maui at the very minimum.

I am not sure if this email will even be considered, but I found it important to voice the experience we had and hope that others never have to go through this.

Thanks so much,

Julie

[protected]@yahoo.com

On 13 October 22 one of my luggage was damaged, filed a report at Munich airport, they assigned me a repair company Dolfi1920, after submitting photos they approved $120 due to no repair possible as the wheel was broken off. It is now the 20 of December & l have yet to be paid by United, Dolfi1920 said they forwarded the payment for approval to United & United here in the USA has been telling for the last 2 weeks they have to contact United in Germany to find out what happened. None of the operators are located in the USA, some speak so poorly English than is difficult to understand. I asked to be transferred to a USA operator & they told me it’s not possible, spoke to a supervisor a week agò that promised to personally call me within a few hours, he never did. There is NO customer service phone number to submit a complaint about the operators lack of gel, interest or effort in solving a customer’s issue. I have all documents from Dolfi 1920 approving the payment, requesting my bank info & over 2 months later I have yet to be compensated.

I am very disappointed in the lack of communication and customer service.

I was on a connecting flight EWR to DCA on 12/15. I kept getting updates about delays after delays with no explanation. Every other flight around me was taking off. Finally at the time to board at 10:30 pm - the flight was cancelled without any notice and abruptly. When asked - they advised we were not able to fly due to unforeseen circumstances.

Then miraculously a new flight for the same day was given to me. We then boarded at 1045pm and sat on the runway for an 1 hour and a half. I was supposed to get home at 9pm on 12/15 and I got home at 2:30 am 12/16.

That isn't the end. On my app it states my baggage arrived in DCA with me. After waiting at the carousel for 45 minutes - someone comes out and says - let me check to see if there is anymore luggage on the plane. 30 minutes later, they say come to the baggage area and file a complaint because it looks like they were left in EWR even though my app (that they say use) shows my bag is in DCA.

Today is 12/18 and I still do not have my bag - was given my first update, I was to have it 12/17 by 10 pm. on 12/18 I called at 8am and the representative told me the bag just came in this morning - which is a lie and I would be getting it 12/18. I called back at 11am - the representative advised I would be getting my bag by 3pm - It is now 430 pm and still no bag.

This is ridiculous and very frustrating. I have never had an issue with any other airline as I have had with United.

To whom it may concern,

I booked a flight from Orange County CA to Baton Rouge on December 09, 2022 through the United Airlines website. I paid in full the amount of *74.65. I received an email a couple days later stating that they refunded my money for my seat selection and that I was to be reassigned seats. I called this morning to find out why. I called the United Customer Service number. [protected] and the representative that answered was the rudest person I have ever dealt with in the amount of time I have been using United (A few times a year) for the past 6 years. I asked why my seats were cancelled, he couldn't tell me why. Then he proceeded to tell me my flight had been cancelled as well. I was not notified at all of this and there was no reason for it. I certainly didn't cancel my flight. As you could imagine I was a little upset, as I cannot lose this flight. I went through the re-booking process again with the representative. I kept asking for the total amount which he kept avoiding the answer. Finally, I said I will not move on until he tells me how much. My tickets went from $874.65 dollars to $1,587. for the exact same flight and seats. Through no fault of my own... I had also asked him to apply my flight miles which I had applied originally when I booked the flight myself. He proceeded to tell me I needed to purchase more miles. I explained to him I didn't want to and that per the United website, I could apply the miles I had and pay the difference as I originally did. At that point he says to me, If I didn't like what he was doing, then I can do it myself! As if I wasn't allowed to make choices and or change what he did. I said, excuse me? This was the most unprofessional, rude experience! Not to mention the cancellation of my flight. The confirmation number provided was FXN07N. I switched from American because that airline is the worst out there and I was so happy to have found an airline I wasn't having issues with. I am not so sure now. I cancelled my call with your representative and was able to purchase a new flight with United on my own, for the amount of $762.46. Which leads me to feel this guy was not so forthright and honest, aside from the poor behavior and treatment in which be displayed. I will certainly be rethinking if I will be using United in the future or not.

I filed a complaint on June 22, 22. In my June trip to Italy and Greece, the airline never got my luggage to me. I had to purchase a new wardrobe. Ms. Suzanne Lee of the UA Customer Service and Baggage claim assured me that they would reimburse me for the new wardrobe I had to purchase in Rome. She also said that she will give me $150 on my next flight with UA, and sent me an Email to that affect. Since my next flight, to Washington DC on December 22 was not confirmed by the EF tours until recently, that email has disappeared. I called UA, and they could not find this. I have also filled in their claim form and sent my receipts several times, but they no longer respond. I need the ticket money applied to my ticket for next Thursday (UA2125, #257-[protected]-38) and as I have told them several times, I need the reimbursement for my clothes.

Here is my original complaint and the claim form I have submitted. The receipts will not download or copy, but I can send those via email or fax.

Better Business Bureau - United Airlines case number is [protected]

Robert Evins Pickard of US

Jun 22, 202211:31 am

Featured review

I was recently on tour of Italy and Greece, in which I flew on United Airlines, June 4-13th. My baggage did not arrive, in Naples, when I arrived on June 5. It was supposed to be delivered in Rome but was not. I eventually called the airline from Athens, and told them to send it back to Nashville, where I began my trip. I had to buy a new wardrobe, two new bags, and a new power chord for my phone

I am seeking reimbursement for the new wardrobe, baggage, and chord. Here are the items I purchased in Rome, in dollar amounts, itemized:

Company Item Amount in Dollars

Liza Luggage 80.37

Liza Luggage 43.02

RD Saddker Clothing 444.71

Intimissi Store Coda Clothing 143.78

Vodaphone store Chord 26.89

Paul Taylor Clothing 260.25

I have not included the 150 Euros I had to get from an automatic teller because $ 300 was in the bag which did not arrive. I also did not include cab fare of $66 in Nashville when my flight was delayed on Friday, June 3, and I missed my connecting flight. I had to take a cab home, and come back the next day.

Customer Property Claim Form

2 of 3

Personal and information, please type or print legibly

Type of Claim: Damage Interim Loss Pilferage

File reference number Baggage Claim Check Nos.

The United States Post has investigative jurisdiction under federal laws relating to sending false

or fraudulent claims through the United States mail. Any such claims received by United Airlines are

reported to US Postal authorities.

I do hereby promise the foregoing statement and those on all accompanying forms and supporting

documents to be accurate, complete, true and I hereby make a claim against United Airlines in the

amount of $ for loss occurring on , 20 .

Complete itinerary

available at www.IMF.org.

Type of Claim: Damage Interim Loss Pilferage

Personal and Flight Informa on

Please Type or Print Legibly

File Reference Number __________________Baggage Claim Check Numbers______________________

Name Last First MI

Mr.

Mrs.

Miss

Home Phone

Area Code

( )

Business Phone

Areas Code

( )

Home Address Occupa on Employed By

City Business Street Address

State/Province E-Mail Address City/State/Province

Zip/Postal Code Country Zip/Postal Code Country

Total Bags Checked Total Bags Lost Number of Passengers

Travelling

MileagePlus or Frequent Flyer

Number/Airline

When and where

Was your bag last seen?

Did you declare and

pay for higher value?

No

D Yes id you pay checked

bag service charges?

Amt: $_________ Value: $_________

Yes

No

Where did you check your baggage?

Ticket Counter________ Curbside_______ Other_________

Was your bag(s) Yes

rerouted or

rechecked enroute? No

If yes, were you Yes

given a different

claim check? No

City and Airline who handled

rerou ng

Reason for Reroute

Did you a empt to Yes

claim baggage as

soon as you arrived ? No

At what UA office did you report

your loss?

Has loss been reported to another airline?

Yes No

If yes, please give airline and city where reported:

Have you or members of your household ever filed a claim before Yes If yes, Airline(s)__________________________________

this one with any airline(s) for baggage loss, damage, or pilferage? No Date(s)__________________________________

Complete I nerary

From To Airline Flight # Date

Cer fica on and Understanding

The United States Post Office has inves ga ve jurisdic on under federal laws rela ng to sending false or

fraudulent claims through the United States mails. Any such claims received by United Airlines are

reported to US Postal authori es.

limited to 1,131 SDR per passenger for baggage, whether checked or unchecked. Exchange rates are

available at www.IMF.org.

Type of Claim: Damage Interim Loss Pilferage

Personal and Flight Informa on

Please Type or Print Legibly

File Reference Number __________________Baggage Claim Check Numbers______________________

Name Last First MI

Mr.

Mrs.

Miss

Home Phone

Area Code

( )

Business Phone

Areas Code

( )

Home Address Occupa on Employed By

City Business Street Address

State/Province E-Mail Address City/State/Province

Zip/Postal Code Country Zip/Postal Code Country

Total Bags Checked Total Bags Lost Number of Passengers

Travelling

MileagePlus or Frequent Flyer

Number/Airline

When and where

Was your bag last seen?

Did you declare and

pay for higher value?

No

D Yes id you pay checked

bag service charges?

Amt: $_________ Value: $_________

Yes

No

Where did you check your baggage?

Ticket Counter________ Curbside_______ Other_________

Was your bag(s) Yes

rerouted or

rechecked enroute? No

If yes, were you Yes

given a different

claim check? No

City and Airline who handled

rerou ng

Reason for Reroute

Did you a empt to Yes

claim baggage as

soon as you arrived? No

At what UA office did you report

your loss?

Has loss been reported to another airline?

Yes No

If yes, please give airline and city where reported:

Have you or members of your household ever filed a claim before Yes If yes, Airline(s)__________________________________

this one with any airline(s) for baggage loss, damage, or pilferage? No Date(s)__________________________________

Complete I nerary

From To Airline Flight # Date

Cer fica on and Understanding

The United States Post Office has inves ga ve jurisdic on under federal laws rela ng to sending false or

fraudulent claims through the United States mails. Any such claims received by United Airlines are

reported to US Postal authori es.

Requires signature of each customer claiming lost property.

Customer Signature Date

Date

Customer Signature Date

Customer Signature Customer Signature Date

Customer Property Claim Form

3 of 3

Baggage description and contents listing

Include the following items with your claim

• Passenger ticket receipts for each person involved in this loss

• Baggage claim checks

• Excess value receipt, if applicable

• Interim Expense Reimbursement receipts

• Copy of driver’s license or other government issued photo ID for each person in the claim

Include original proof of purchase for items valued at $100 or higher

Mail to:

United Airlines, Inc.

Baggage Resolution Service Center

900 Grand Plaza Dr

H

If you have any questions, call the Baggage Resolution Service Center at [protected]

I flew on Dec 9,2002 from Dulles to Dallas & upon getting into my row of seats I noticed VOMIT running down the wall area under the window where I would be sitting. It was discussing! How the cleaning crew missed this is not explainable. I called a flight attendant & she took a picture of it & wiped it down with a cloth. Full flight. I could not change my seat. I could still see pieces of vomit next to the arm rest where I was supposed to be able to put my arm. And it smelled AWFUL! It was the worse thing I have experienced. Hours crunched in the seat holding my arms up, retching from the smell & hoping who ever vomited did not have an infectious disease. I called United customer service today & she said I'll send you a $250 flight credit. This is not acceptable. That is most likely not even enough to cover a future ticket. Totally unacceptable. She would not connect me to anyone else to discuss this so hence this email.

I would like a response from you concerning this. I am 73 yrs old & so distressed today.

Regards

Patricia Kelly

20322 Beechwood Tr

#100

Ashburn VA 20147

I booked the tickets on locater # OKJGKE for myself and partner Sylvestre Rico and when checking on the status of our trip have learned through the United Airlines APP and through conversations with customer service that the flight Number UA 958 on December 15 from ORD to LHR has been cancelled. The United APP does not even show this as a pending flight for me, so clearly this must be the case. I was told to call Lufthansa for direction as they own the ticket. Over the course of the last two days I have logged a total of 5 calls to Lufthansa, 2 Calls to United Customer Service and one on line chat and have now returned to square one after more than 2 hours in conversations with everyone. Customer Service at Lufthansa tells me that the flight with United # 958 from ORD to LHR on the 15th is still showing as on time and on schedule in their system. No cancellations have been noted on their system. I was redirected by the Lufthansa Team to call United for updates.

I explained to the last United Customer Service Supervisor that I think it is a crime that I purchase a ticket on the website of my preferred carrier, United, and when United cancels their named flight UA 958 that I have to call the European partner for the flight credits. And then when I call, the Lufthansa Customer Service Team does not have the correct information to resolve my concerns and issue the credit deserved.

Beware of United Airlines, and Air Canada

On July 15, I hired Kathy Gill, Busy Time Travel, Avoya Network to become my agent regarding an upcoming trip to Churchill Manitoba. She arranged flights with United Airlines and Air Canada for November 1, 2022. Twice my flight were cancelled. Neither time my flight was rescheduled, nor did the airlines notify me.

On October 11, I called Air Canada to ask which gate I should arrive at. They told me that my flight had been cancelled on Sept. 12. Had I not contacted Air Canada about departure information, I would not have known. I spent hours with both airlines in the next two days. I was charged another $163 from Air Canada. I had to purchase new flights to Winnipeg. United told me I was due a refund of $26, and refused to give it to me. I informed both United and Air Canada that only I be allowed to make any further changes. They both agreed that only I would be able to make any changes.

On October 31, Gill emailed me. She stated my entire, original $805 United/Air Canada charge was disputed by me. It was not. Once again, I had to call the airlines to confirm that her allegations were incorrect. Once again, much more wasted time and stress.

Again, on October 31, less than 13 hours before my departure, Gill cancelled my flights with United and Air Canada. The airlines never informed me. They allowed Gill to cancel the flights that I made on October 11, despite their assurances that Gill would noy be allowed to intervene. I spent hours again on the telephone hours before departure hoping that I would be allowed to depart. This new flight resulted in a three hour earlier departure, with an extra stop in Chicago. On November 1, I had to spend more of my vacation time trying to arrange another flight home.

On October 12, I sent a letter to the Scott Kirby, the CEO of United. A copy is enclosed. I also emailed a letter to Michael Rousseau, the CEO of Air Canada. Of course, neither responded.

These airlines have caused me many, many hours of work, stress and extra expenses. This has been a pitiful experience for me. They have nearly sabotaged my entire $8000 trip to Churchill, Manitoba.

I believe that I am eligible for compensation and refunds.

Tony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]@hotmail.com

Anthony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]

October 18, 2022

Scott Kirby, CEO

United Airlines

900 Grand Plaza Drive

NHCCR

Houston, Texas 77067

Dear Mr. Kirby,

After three of your agents refused to provide me with your address, an agent with United instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.

On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United refused to book me a new flight, and said to call Air Canada. Someone named Mark answered, and said he was with Air Canada. He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.

I made a previous complaint that same day. The case number is [protected]. This email response indicated that I had a skype interview. I do not do skype. This email had a "do not respond" indicator. So, once again I called United. I was told someone would call me after 2 pm on October 18. Did I receive a call-course not. Instead, I get another complaint #[protected]. This complaint appears to be just another waste of my time.

I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or Air Canada cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?

I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.

Anthony Raymond

October 20, 2022

Micharl Rousseau

CEO

Air Canada

Dear Mr. Rousseau,

An agent with Air Canada instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.

On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United said to call AC. I called your [protected]. Someone named Mark answered, and said he was with AC. He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.

I made a previous complaint that same day. The case number is CAS-5164597-t5c046. This complaint appears to be just another waste of my time.

I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or United cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?

I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.

Anthony Raymond

[protected]









Mon 10/31/2022 5:42 PM

Tony,

We are cancelling flight Airline Reference C738KG

Itinerary

Total 2hr 9m

Destination 1

2hr 9mAirline logoUnited Airlines 1857 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 06:32 AM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI

Arriving Nov 01, 2022 07:41 AM O'Hare International Airport Chicago, IL • Terminal 1 ORD

Seats 26D • Airline Reference C738KG • Miles 538 • Boeing 737-800

Total 1hr 44m

Destination 2

1hr 44mAirline logoUnited Airlines 4755 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 08:45 AM O'Hare International Airport Chicago, IL • Terminal 2 ORD

Arriving Nov 01, 2022 11:29 AM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Seats 19C • Airline Reference C738KG • Miles 378 • Embraer ERJ-175 (ENHANCED WINGLETS)

UA4755 is operated by Skywest Airlines

Total 2hr 45m

Destination 3

2hr 45mAirline logoUnited Airlines 8637 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 02:10 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Arriving Nov 01, 2022 03:55 PM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG

Seats not assigned • Airline Reference C738KG • Fare Basis GNA5A1TG • Miles 811 • Airbus Industrie A321-100/200

UA8637 is operated by Air Canada - AC265

Total 6hr 4m

Destination 4

2hr 35mAirline logoUnited Airlines 8484 • Class K • Economy • view itinerary on airline's website

Departing Nov 07, 2022 10:40 AM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG

Arriving Nov 07, 2022 02:15 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Seats not assigned • Airline Reference C738KG • Fare Basis KNA2A1TG • Miles 811 • Airbus Industrie A320-100/200

UA8484 is operated by Air Canada - AC262

Connection

2hr 5m

1hr 24mAirline logoUnited Airlines 8128 • Class K • Economy • view itinerary on airline's website

Departing Nov 07, 2022 04:20 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Arriving Nov 07, 2022 05:44 PM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI

Seats not assigned • Airline Reference C738KG • Fare Basis KNA2A1TG • Miles 300 • Canadair Regional Jet 900

UA8128 is operated by Air Canada - AC8682

This will be cancelled today unless I hear from you otherwise. This is the flight that you $805.64 paid.

Kathy Gill

From: Kathy Gill

Sent: Monday, October 31, 2022 1:09 PM

To: Tony Raymond

Subject: Re: Urgent Frontier Trip

Tony,

They are telling me you must provide proof that you paid the $779.00 directly to United or Air Canada. You can do this by taking a picture of statement where you paid and send it to me at [protected]. Can be done in a text. Then I will send it to them.

Issue is they way it is showing in the system the funds were there and they just rebooked. This needs to get cleared up.

Kathy

From: Tony Raymond

Sent: Monday, October 31, 2022 12:01 PM

To: Kathy Gill

Subject: Re: Urgent Frontier Trip

Kathy,

My NEW flight was not disputed with my credit card company. I have had to arrange this new flight tomorrow. It has been paid for. The new flight was $779. United has refused to provide a refund, stating my travel agent should have arranged this. If no one interferes than I should make this flight tomorrow.

Please do not interfere now.

Tony Raymond

On June 16, 2022, I purchased a round-trip airline ticket from United Airlines through CheapOair travel agent to travel from New Orleans, LA to and from Addis Ababa, Ethiopia (original itinerary is attached and credit card statement attached).

The first leg of my trip was supposed to start on June 23, 2022 from New Orleans with layovers in Houston, Texas (1hr 1 minute) and Frankfurt, Germany (10 hrs 50 minutes) and arriving in Addis Ababa the next day. When I arrived in New Orleans airport on June 23, I was told the flight to Houston is delayed for 1 and half hour and that I will miss the connection at Houston. Therefore, I was re-booked for another flight the next day but when I arrived at the airport on the 24th, I was told that my booking was cancelled. When I asked why, United said it was cancelled by my travel agent. When I talked to the travel agent, they said they didn’t do any such thing. In any case, I was told there was no other flight to rebook until Monday the 27th. Out of frustration because that takes 4 days out of my planned trip, I asked for the whole trip to be cancelled and my money refunded. When this proved to be difficult at first, I went to Capital one and asked to put a hold on the airfare charges. CapitalOne did a hold (or reverse) the charges of $2,189.57 on June 25, 2022 until the airline could respond to them explaining why.

In the meantime, I got called back by the airline and was offered another booking for Sunday, June 26, 2022, this time to fly from New Orleans to Chicago to Istanbul, Turkey and finally to Addis Ababa (this itinerary is also attached). I took their offer. I went back to Capital One to ask that the hold be released since the issue is settled. But they told me to let the process take its course. The travel agent requested that I allow them to re-bill my credit card since the previous one was reversed, and I agreed to that. Around June 30, 2022, the travel agent re-billed my credit card and Capital one released the hold almost simultaneously. Both appear on the credit card at the same time. So, this created a double billing situation, therefore I asked the travel agent to refund me the second charge since Capital One has already released the hold. I have been in communication with both the travel agent and the airline several times. The response from the travel agent has always been "we are waiting to hear back from the airline". This has been going on for several months now. I reached out to the airline why they have not been responsive to the travel agent request (stating that is what the travel agent has been saying). The airline asked me to submit a refund request through their refund website which I already did two times. It has now been almost five months since my travel, but I have not been successful to get a final resolution. I am now asking for your help.

I don't understand. I took a ticket with Priceline, I paid with my husband's credit card for a trip from Houston to Washington. These incompetents took from my other card (they had the coordinates of MY card to me!) and these idiots booked 3 identical journeys with the same people, the same times. When I contacted them they told me to call you at [protected]. what I have done . I made it clear that I only wanted one trip, not 3! your advisors by telephone confirmed to me that he understood and told me that he was going to reimburse the second trip which was taken from my bank account. AND NOW, what do I see, I see that you have just taken the third trip from me. But it's more than incompetence?!

What should I do. Paying because of others?

File a complaint?

Tell me

Tried booking 2 round trip tickets through Priceline. First attempt was sold out.

Second attempt was also sold out. Third attempt, credit card declined. Received email from my credit card bank about suspicious fraudulent activity. UAL had charged my account without booking the flights. Third attempt maxed out my credit limit. Priceline customer service said no charges were made. UAL customer service also said no charges were made. After speaking with a UAL supervisor I was told that charges were made, but it was Priceline's fault.

I notified my credit card bank again and said these were fraudulent charges. They cancelled my card and will be sending me a new card. I was told they would continue to get to the bottom of this and would keep me informed. Not once during this whole ordeal did Priceline nor UAL contact me.

I would have loved to have had a better outcome of this situation, but UA will not see to it:

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customer.[protected]@united.com via gmail.com



12:44 AM (12 hours ago)



to lucian.lucia

Hi Lucian,

I'm sorry we didn't get you to your destination as scheduled.

We don't offer compensation or reimbursement for prearranged expenses, such as hotel accommodations at your destination, special events, ground transportation, inconvenience or loss of time. Our airport agents will provide amenities for an overnight stay when the flight delay or cancellation is within United's control. Examples of these situations can include a maintenance delay, and operational or crew-related changes.

I'll share your feedback with the appropriate teams to improve our services.

We look forward to welcoming you on another United flight in the future.

Regards,

Giovanni

Customer Care

Case ID: [protected]::: ORIGINAL EMAIL :::

From: lucian.[protected]@gmail.com

Message:

Hello, Alisha ~

I am very sorry, but you don't seem to understand.

I am not arguing the thunderstorm delay, but you all notified me about 30 min before that the delay was no longer in effect! How does that happen? I had already made a new time based on the delay. If you had notified me timely as you did for the delay, I would have made the original flight time.

Can you please call me if you still don't understand? Or let me know whom I have to call. I would certainly appreciate your help before I continue to escalate this through your organization or mine.

Thank you!

~ Lucian

On Mon, Sep 26, 2022 at 7:50 AM wrote:

Hi Lucian,

I'm sorry that your travel didn't go as planned.

Weather sometimes interrupts our operations, and I understand that this must have been frustrating. However, because the delay was out of our control, I won't be able to compensate you.

We always work to make sure your plans go smoothly, and we regret that the weather caused us to fall short. I will share your feedback with the appropriate teams so we can work toward improving our response to weather-related delays.

Thank you for choosing United for your travel, and we hope to welcome you on board again very soon.

We thank you for your continued loyalty, as a valued MileagePlus member.

Regards,

Alisha

Customer Care

Case ID: [protected]::: ORIGINAL EMAIL :::

From: lucian.[protected]@gmail.com

Message: My flight was originally Sunday, the 11th of September at 9:30 PM EST, but it was changed to 10:30 PM due to a thunderstorm in Atlanta. I planned accordingly. I was notified at 9PM, however, the original time was in effect! I could not make it to the airport in time. I am therefore requesting reimbursement for my overnight stay and parking fees. I would appreciate either a flight voucher, hotel voucher, or check. Thank you!

This is the only email I could find. I have two concerns.

My United Airline frequent flyer account may have been hacked.

I cannot access it.
My United Airlines Chase credit card was hacked recently (card canceled 9/18)

BUT - the hacker immediately had access to & used the NEW account number within 24 hours (9/19)- before my replacement card was even dropped in the USPS.

So has my UA Flyer Membership been hacked?

And is the account information tied the credit card?

I believe the last time I flew United was Summer 2017, when my luggage was lost for almost a week (DFW-DUB). A claim will also show the flight. Instead of the $3,500 payment, you only issued a fraction of that amount. I'm not sure why.

Chase is sending me the 2nd replacement by UPS. But I would like to know HOW someone got my information. Did they go through the UA Flying Account and get my credit card number?

United Airlines

24, September 2022

To whom it may concern

I am writing you concerning my recent travel on your airline. On April 15, 2022, I purchased three (3) Business Class tickets/confirmation # OSJ08W for the following parties: Kimberley Lamour Howard, Patricia Ann Hunter, and Starletta Danyelle Comeaux. The total price of the tickets with trip protection totaled $10,724.37.

On July 2, 2022, at 10:00am we were scheduled to depart LAX in route to Paris, France. We arrived at the airport at 7:30am to check in for our flight. Upon our arrival, I was informed by the ticket agent that my (Kimberley Lamour Howard) and Patricia Ann Hunter’s “business class” tickets were both “pending” tickets. The agent stated that the computer arbitrarily bumps passengers back to “Coach Seats” in spite of the “Business Class” tickets purchased and there is nothing that can be done about it.

I informed the agent that I paid full price for three (3) “Business Class” tickets, and I expected to be accommodated based on the tickets I purchased. The agent asked me to wait while she called someone on the phone. Several minutes passed before she turned her attention back to me. She reiterated that Patricia and I (Kimberley) would not be traveling in “Business Class” and nothing could be done about it.

Needless to say, I became very upset and expressed my disappointment and anger to the agent. The agent then asked to get her supervisor involved. The supervisor who was a young Hispanic male rudely stated there was nothing he could do or was willing to do. Additionally, he stated he and his colleague were not “Air Canada”, so I was wasting my time talking to them. Further, he threatened to have me completely removed from the flight all together despite me being a paying customer.

My co-passenger Starletta Comeaux intervened, and we were all given boarding passes. However, Starletta was the only one given a “Business Class” seat. Patricia Hunter and I (Kimberley Howard) were both given Coach seating. When we arrived at the boarding gate, Patricia Hunter was advised that her seat had been upgraded to “Business Class”. Question: How can the airline upgrade a seat that was previously paid for? They cannot. Patricia simply received what I paid for which was a “Business Class” seat. Nevertheless, I (Kimberley Howard) was seated in “Coach” in a “middle seat.” The most uncomfortable seat on a plane. I was completely disrespected and humiliated. I am still contemplating contacting the media in effort to prevent this from happening to anyone else.

This discrepancy more than ruined the start of my vacation. I could not and still cannot believe the way I was treated as a passenger, moreover a “Business Class” passenger flying on Air Canada. If this is the way Air Canada conduct’s business, I will never book a flight with your airline again. I am a Licensed Clinical Social Worker (MSW, LCSW) who teaches at a college, and I also work as a therapist. I worked two jobs for many months to treat my mother (Patricia Hunter) and best friend (Starletta Comeaux) to a first-class trip to Paris. Regretfully, my hard-earned money meant nothing to your airline. Air Canada did not abide by basic customer service standards. Therefore, I am writing this letter in hopes of getting the full refund I am entitled too.

Finally, I returned home to LAX on July 11, 2022. However, my and my mother’s luggage did not make it home with us. As of today’s date, July 13, 2022, we have yet to receive it. Our flight was delayed in Yul Montreal, then we were held in a waiting area with more than a hundred other passengers and told we could not leave the area until our bags cleared customs. This never happened. Many passengers missed their connecting flights before we were permitted to leave the area and walk to our gates. This experience has been a nightmare. My trip to Paris was supposed to be one of the highlights of my life but thanks to Air Canada it turned out to be one of the biggest stressors I have ever experienced. I hope this letter will prompt immediate change for the customers you serve.

we purchased four round trip tickets. from Oklahoma City to Sacramento. Confirmation H7ZHZW. To leave at 6:03am. Arrives at 9:45am. Plenty of time to make our family's funeral services at 3pm.the plane backed out sit for a few minutes. then they told us something was wrong with the plane. So, we pulled back in to wait for a part to fix the plane. They said it would take about 45 Mins. We waited but then we were told that. They don't have the part. so, they found another plane for us to use. And we did. We thought we would still make it to the funeral services. Think again when we arrive in Denver the plane was gone. We were told that they do not have a flight for us that day. But could send us to LA.and we can rent a car from there. we said no.Way so then they said they would get us a room for the night. We again said no.so then the supervisor. Then they found us seat on Delta airline confirmation GHJDDQ.that departs at 3:40pm.to Salt Lake City. We departed from there at 3:40pm.to sacrament.so as you can tell we are all very upset. OH, but they did give us $15. dollar vouchers. Lawrence Johnson 1105 nw 105st.okc 73114

On August 30th I booked a fight and cancelled it less than 2hrs later, It"s been over 3 week now and haven't received anything(fight #

[protected]) cancellation #PXQLH4.My bank has it on hold by you and you need to call them to take it off! I can't believe it take that long to receive my refund. Take care of this matter! $369.20

Gary M Downey

We were forced to check our carry on luggage by a representative while we were in line. We are elderly & I hope that is not the reason she chose us because there were a lot bigger bags being allowed. She was very rude & just kept telling us to check the bags. Did not ask to see if they could fit, etc. I am hoping you can see from the pictures how this was not right. 1st is our bag then two others that were allowed. Thank you

Reservation # ENRES9

September 10, 2022

We booked our October 10, 2022 round trip flight to Honolulu back in February of 2022. Flight confirmation is ORSR61 for passengers Toni Luciano and James Gallo.

We are celebrating our honeymoon and have been looking forward to this trip for many months. We made sure to book our flight early so that we could pick our seats because this was very important to us. We did in fact pick our seats and, unbeknownst to us, our seat choices were not transferred when the time for our flights changed.

What is most upsetting is that we were not made aware of our new seat assignments, and we randomly checked the app to find that we were not even seated next to one another for our flight home. Yes, you read that right - not only did United switch our original seat assignments, United actually separated us! There were two available seats in the last row that we moved to so that we could at the bare minimum be next to one another on our honeymoon. We then checked our seats for the flight there and were surprised to see that we were also seated in the last row.

This is unacceptable. We are paying almost $6,000 to fly first class with United on our Honeymoon, and in return we are now forced to sit in the last row for both flights because United did not simply transfer our seat choices to the updated time slots for our flights.

We pleaded with a customer service representative to transfer our seats back to our original seat choices and she simply told us that seat assignments are not guaranteed (even in first class) and instead suggested that we switch our flight! The flight that we've had booked for nearly 8 months to celebrate our honeymoon. We are extremely upset that United did not keep our original seat choices and are requesting that you please transfer our seat assignments back to our original choices and move whoever is currently in them, the same exact way we were moved out of ours.

United club in Newark New Jersey terminal C123 was a big disappointed. When I went to ask the service agent at the front desk Sandra Davis, when they would, start accepting one pass or where to go. She's started Very loudly trying to be a showman to let the other customers hear how dumb we were, saying "don't you read the signs downstairs", As I was trying to explain to her that the sign said to check with front desk, she starts talking to the other customer agent "these people don't read don't we have signs". We saw people of other persuasion (White) turned around and goes back down They must have also been one time pass, but she did not say anything rude to them only when Me and my brother Hispanic men Did, she start tripping. Not only was I disappointed that you treat 1 time pass members as 2nd class but then you have a rude agent.

I have flown with united before and never use the Club, but this time I was adverting for you by telling my brother how great United is and how if you get the Explorer Credit card, they provide you with Two passes and you can buy more for $59 when travelling since they travel all the time. Not a very good selling point to him he looked at me like I was a fool for trying to get him to get a card for the United Club experience.

Rafael Valentin

WW972614

[protected]@cox.net

[protected]

We booked specific seats though a travel agent in February 2022 for two adults and two children to fly Heathrow to Fresno on July 23 2022 and return August 14 2022. The seats were booked so that there would be at least one adult with the children at all times due to their age and lack of flying experience.

On checking in at Heathrow, the seats given were NOT adjacent to the children, so we had to go through a procedure to remedy this and eventually came to a compromise that was acceptable. We then found that there were no childrens meals available for this long-haul flight, nor snacks either, despite assurances from our travel agent who booked the flights.

At San Fransisco we had a similar situation as we were allocated four separate seats on the connection to Fresno so we had to negotiate with the desk again to get adult with child seating arrangements.

At Fresno for the return flight we encountered the same problem on the connection to San Francisco and again had to go to the desk to get four separate seats moved to pair child with adult.

On arrival at San Fransisco, we again had to go to the desk to get seats moved to get at least one adult with the two children and the other adult as close as possible. This was further improved after boarding after the assistance of a non-connected passenger swapping seats after boarding. The noodles in the meal were so hard as to be inedible.

I have flown this route a number of times over the years and have never previously had any problem getting my allocated seat as per original advance booking.