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United Airlines review: Travelling with pets 1

C
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8:41 pm EDT
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Do not ever fly with pets on United. Worst company ever. I had a flight on the 14th Sept they refused me flying with my miniature dogs because I only had one carrier (which is perfect for the type of dog I have) even though they only weight 3.5 lbs each. They told me to come back the next day with 2 carriers and 300$ for the dog fees and they would let me fly no problem. I did come back the next day with two carriers and the 300$ fees now they had other reasons for me not to fly. Each dog had to be accompanied, well I found a volunteer. She said oh no it has to be the owner. Now I had to purchase a seat for my second dog, 1000$ USD. There was no way this Katherine at Montreal Airport was going to let me fly with my dogs no matter what. Rude, horrible person, she should be fires on the spot. This woman needs to reprehended for her actions. And have a major penalty for what she has done.

Claimed loss: My back and forth from my house to the airport, twice. Damages for loosing my trip with my pets. And emotional stress.

Desired outcome: Get all of my money back plus emotional damages she has caused me. Have her fired knowing her plans were to never let me on that flight no matter what.

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C. Monahan
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Sep 18, 2024 9:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It’s clear that your experience with United Airlines and their handling of flying with your miniature dogs was a complete nightmare. Being given one set of instructions only to be refused again the next day after complying, then being asked to purchase an extra seat for a second dog, is beyond unreasonable. It sounds like Katherine at the Montreal Airport had no intention of letting you fly with your pets, regardless of what you did to follow their guidelines. The lack of consistency and the rude treatment you received is completely unacceptable. Hopefully, you escalate this issue with United’s customer service or through other channels to get the attention and resolution you deserve.

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