United Airlines
Reviews and Complaints

My family was abused by united.

My father, who had a stroke, required full care to fly from Romania to Costa Rica. He was a first class passenger and had thr door to door care service. And yet, when they arrived in Costa Rica, he was left stranded just outside the airplane confused and alone. He was starting to get upset and who knows what would have happened if that had continued. He could have been arrested or deported. But luckily, 2 random delta agents saw him in distress, found my phone number in his pocket, and called me long distance on their cell phone. They saved his life.

Just a few days later, my girlfriend and I flew to Costa Rica to be withy father and his team of care takers I had hired. On the first leg of the 2 leg journey, my girlfriend was terrorized by a steward, an old man with very bad breath. She was extremly tired from not sleeping the night before because our flights had been changed due to plane malfunction on the runway before take off. So she was nodding off and her mask was slipping off her nose and this one malicious steward was waking her up by yelling up close in her face and caused her to have a full on panic attack, which she has never had before. Them we both where banned from our next flight and banned from united.

This is the worst treatment I have ever experienced from any company ever.

June 1 last year my mother would've turned 100 and before she passed away four years ago, & the family had always planned to celebrate the birthday with her in Paris.
Last year my siblings and I booked significant first-class travel from SYD to Paris in celebration of her 100th birthday - sadly without her but we were all anticipating the occasion.
My two full-time caregivers Rotely Sayson & Cynthia Degocionan were also traveling with us.
It never occurred to us that coronavirus would be a consideration.
The problem is my tickets were bought through Mileage Plus on my Mileage plus Explorer credit card & now I'm told only a credit will be issued to my account but no refund made.
$20, 000 + $16, 199.00 = $36, 199.00 is a very significant amount and unfair not to be refunded.
ln March, there was no clarity about airlines cancelling flights or how to know what to do about travel.
Certainly no indication by airlines that they planned flight cancellation which would allow full refunds.
As a quadriplegic for 46 years, my doctor advised due to my vulnerability, I should give the airline warning & cancel planned travel as it was unsafe for me given the coronavirus situation in Europe & Asia.
The purpose for the travel no longer exists and the family have no plan to travel to Europe just for a trip now there is no reason to go...we have all spent time there before.
It was to be my last big trip as at 67 I don't envision travel for some time even post - coronavirus & delta. Please help [protected]@pm.me

Hi my name is Maria Ibanez I bought a flight with Justfly from Guatemala to Washington DC on July the 9th 2021 for my daughter and my two grandchildren for July 21th 2021

JustFly Booking Number: [protected]
United Confirmation Number: C9Y6MG

Guatemala City, Guatemala, (GUA) to Dulles, DC, (IAD) Nonstop
United
Flight 1502
Basic Economy

9:25am Wed. Jul 21 Guatemala City (GUA)
3:42pm Wed. Jul 21 Dulles, DC (IAD)

Name E-ticket
Alis Maria Montenegro Ibanez United : 016-[protected]
Matthew Gamaliel Montenegro Ibanez United : 016-[protected]
Do Floresmontenegro United : 016-[protected]

When my daughter came for the checking at the United Airlines counter in Guatemala airport she was not allow to board the plane because they told her that the infant Dorian Afellay Flores Montenegro was not listed in the ticket my daughter provided all the information above and still was not able to come home I really need an explanation this is unacceptable I lost a day of work my family is not home I call today and they had me on the phone for 3 hrs I spoke to someone name Olivia and they just hung up on me I need you to assure me that my family will be able to come home on Friday the 23rd 2021 I have been your customer since 2018 and spend thousands of dollars with your company I really hope to resolve this issue

My wife and I took recently took a trip from Colorado to Ecuador and our experience on United re-enforced why United is either near or at the bottom of the heap where customer service is concerned. We have traveled domestically a number of times during the COVID period and we are veteran travelers. Any time that I have been on a flight and there are unused seats customers have always been able to use them the "spread out" with the exception of first class. On our flight there was a whole row on both sides of the aisle - six seats in a row empty, and they were in the row where there were emergency exits. As it is not the first time we have been asked to assist in the event of an emergency we really wanted the extra room, especially because the row we were in had seats that couldn't recline. Se we got up and settled in the row behind us. When the "stewardess" (that's what I will be using to refer to the 3 gentleman that were there to make everyone's trip as comfortable as possible.) One of them saw us and freaked the heck out. "You can't sit there," he told us, plenty loud, too. I pointed out the obvious and he responded by saying that we hadn't paid for those seats (true, but irrelevant) and if he lost his job by allowing us to sit there would we be willing to pay his bills should he lose his job. I'm thinking "what a freaken tool", but after a few back and forths we returned to our seats. Several minutes later I turned around and another passenger was laying across all three seats and was sleeping! And another passenger had moved into the row on the other side of the aisle and was sitting there. I got a little pissed and rang the button for the stewardess. When he finally showed up I asked what was going on. This nit wit questions both people and does nothing! I told him in a professional tone of voice what a bunch of B S that was and he slinked away like a whipped dog. That should have been the end of it and it was from my point of view, however shortly there after another one (3 Stooges?) comes to our seats and leans in on us and asks if we are having a problem with his "colleagues". I pointed out what has transpired and he repeated that we had not paid for those seats. "Nor have they" I rightfully stated. This clown kept after me until I said "You are annoying me and this conversation is over." He let's out a big guffaw and told me that he is not a dog to be ordered about. These three Bozo's have no business being in the service industry. They were on a flight from Houston to Panama City, Panama. Incidently, on the return flight from Panama City to Miami no one had purchased tickets in the emergency row and before we boarded the flight the young lady at the desk made an announcement asking for anyone that qualified to act in an emergency if they wanted a free upgrade because emergency seats need to be occupied on every flight. Go figure. I don't fly United because the service has always sucked, but in this case we had no choice as they were the only airline making that particular trip at that particular time.

I called United Airlines days before my flight to make sure they had a way to take my bike on the plane. They told me they had a bike box at the airport for $50. However, when I showed up at the airport with several hours ahead of time so I would have time to package my bike into the box, they told me they had no box available. I didn't have any extra money or way to get from the airport to another place to get packaging materials, and so I was forced to give up my bike. The bike had a flat and needed a new tube. I couldn't even ride it to a store to get a box if I wanted to. I was forced to leave my bike behind and I needed it. I am on unemployment due to the pandemic and need the bike because I have a hip replacement that did not go well. I am still in pain and my bike keeps me from having to put full weight on the joint.
I was forced to leave a bike that cost me $600. In the trash and I watched as others in Maui came and took the bike away. The girl behind the counter called someone and in about 10 minutes, my bike was gone. I watched them take it out of the trash. They even had the nerve to ask me where the pedals were. I had taken the petals off because it was a road bike and I can use the pedals. I want some sort of compensation from United. This was truly frustrating and I have video to prove this happened.

I was on UA2008 from Tampa 12:35 to Chicago 2:30, I Catherine Keneipp was sitting at 29b I was originally suppose to be in 29A but united switched my seat, so the passenger sitting next to me had to use the restroom and I figured I use it also at this time not to bother my husband who was sitting in the aisle seat, so at the moment we both got up the woman passenger who was sitting in A seat went ahead of me to use the restroom and I followed at that moment the seatbelt light went on the passenger sitting in A was able to go in but the flight attendant would not allow me to go in she told me I had to return to my seat, I'm a Hispanic American woman I feel the flight attendant was racial profiling. I can't tell you her name because she didn't have a name tag but I think she was a flight attendent supervisor she had dishwater blond hair short and older and stocky, as a paying customer I feel is unacceptable. I have been thinking I might post it on yelp. I hope you give your flight attendent better social relations training, I'm just glad I didn't have to use the washroom bad, I'm a very athletic healthy woman, but just what if I couldn't hold my bowels would a flight attendent really want to clean that mess, but I'm just glad that I'm in excellent shape and in very good health and don't have problems holding my urges to use the facilities. But I do think you need to investigate this and retrain her. Please feel free to email me at [protected]@gmail.com I hope United will look into this matter. Catherine Keneipp

Mr. Tony the stewardess on united UA299 flight to LA from Houston. 50% of the plane was empty yet everyone knows that if possible as instructed by the CDC we should be spaced? he had all of us packed in like sardines in the mid-to the back saying something STUPID about the other seats cost more money? Does united go out & hire the dumbest people it can find? In a time like this do you think he could have used better judgment?
I took a picture of his DUMB face & I am going to post this & the pictures of the empty plane so that everyone can see what an idiot looks when they're trying to be Arrogant. He may have put us all at risk if any of us contract the virus as a result of this we should do a class action an add united along with that Pasty skin, pudgy, balding thin hair SCHMUCK!

Hello everyone,
My name is Bianca Petras I live in Las Vegas, Nevada. I both a flight ticket from Las Vegas, Nv to Europe ( Romania) on the 1st April 2020 return on the 3th of May 2020. My ticket was from Vegas to Denver Colorado As we all know the situation in the USA I had to cancel my trip in Europe, and on top of this I just lost my job today:( I call the agency for my reimbursement Or refund and I been told that if the airline is flying to Europe I only have 2 options .1 :) I goo to Europe or 2:) I can move the dates which they will charged me extra. I can't plan another trip right now I don't have a job, I just lost my job :( and if I leave the states maybe I won't be able to come back I can't take that risk. I'm asking for your help. Please see attached below. For any questions you can find me at petras.[protected]@yahoo.com or [protected].
Thank you !
Bianca

ATTN: ANGELINA (if possible)
Hello: Re: my sisters (case # [protected]) flight certificate has a misspelled name on it & I know the correct name is important when traveling. I know on previous correspondence with you re: her flight experience I had mentioned that her name was not spelled right but now it's also incorrect on her certificate. It should be KELLEE ROSE. I would appreciate a reply re: this. Thank you so much for your help. Pls respond at [protected]@gmail.com

Today October 26/ 19 i took i flighy from San Antonio Tx to Houston and then from
Houston to Cancun at 4.35 pm before on the 21st of this mont i flew from Amsterdam
to Houston and it was a very nice flight almost 10 hours and then to San Antonio the crew very nice and that is why i an loyal member of united airlines and my last Frecuent Flyer member ends with 511.

The flight i flew was # 1020, in Premier seat 1A, in the beginning flight departed on time
and after 20 min. I asked for water ( unusual since they offer juice or water even before the plane takes os ) so this " Gentelman comes to me when i press the button "And he apologice for the delay in the service and I UNDERSTOOD " 25 minutes later he comes by with my dirink and said thank you, there was a very nice lady that served dinner witch i denied, and beverages that she gave me nice and gently but
40 min before landing to Cancun i whent to the bathroom and then i asked the gentelman in charge of premier seat # 1A to please bring me water and he did in a smoll platic glass and 20 minutes later i ask him for more water and he comes by
and he blows a bottle of water on to my SEAT and my reaction was to throw it back
to him and the bottle hit the floor.

Any way he gets very mad and angry so he had a chat with the other attendant and told the captain of the airplane that there was an isue with a passanger on the pane
so when we landed in Cancun they called the police ( for me ) and no body was able
to come out off the airplane untill the federal police would take note and see what to do with ME and that took at least 30 min, with all aboard so finally this mexican guy i think from United asked if i could fallow him and i did.

Outside the airplane he asked me what happend and i told him what the hole thing
was about and he could not belive it so he said we have to call the police and i said yes, so 15 min later the police and captain and crew talk to the police with a ridículous versión off the facts ( i am sure they have videocámaras on the plane ) speccially neer by the main cabin.

Any way so pólice shows up and asked the crew gentelman what the charges or crime i had comited and he said that i went to the bathroom many times ( i am 61 and went 3 times ) and that i hit him with a botle of wáter and the pólice asked him are you harm or wound in any way and he said no, so after 15 min or so he said well
i think my glasses are damaged and the pólice just told him…..you want tp press charges on that grounds you can but we can not arrest Mr. Macouzet for that ! in case i broke his glases witch i dis not so any way all of the pasengers weare very mad regarding the hold up for this issue and out of the plane i apologice to end the situation, i fly a lot and work for the tourist ind. and also Tryp Advisosor level 5 and
you can see my revieus and they are all positive.

This gentleman told me in my face that i woud be banned to flight Unites Airlines again ! lets see what happens when this mail go to the news and dont want any thing in return just to let you know how they treat your loyal costumers.

Any doughts you can contact me, i am in you file etc.

thank you
LMR

[DKJWJF---itinerary #; IAH74013M--claim # for missing baggage] After all passengers and luggage were boarded/loaded onto UA225 on 6-30-19, they announced the mechanical issue with a tire on the aircraft. All passengers had to disembark, and they said all luggage had to be removed. Two and a half hours later, everyone was re-routed to another gate and a different aircraft, and we were told that all luggage had been transferred. Instead of arriving at IAH at the scheduled time of 9:33am, we got in around 12pm. Two out of four pieces of our luggage were on the carousel almost immediately, and after an hour or so, we learned the other two were still in Newark. One rep told me "those two baggage tags weren't being recognized, but not to worry as that was just inside United Airlines lingo". The online emails/texts indicated that the luggage was delivered to us by 10pm on 6-30-19, but that never occurred. Instead, I called the local Houston number which was always busy, so I finally called the 800 number from my desk at work on 7-1-19, and was literally on hold for 60 minutes before someone answered my call. He assured me that the luggage would be delivered no later than 2:30pm, but it did arrive at 3:38pm. Everyone I spoke with at the airport and on the phone kept discussing the buildup of weather-related delay issues piling up over 6 days, which had nothing to do with the mechanical delay involved with our case. The woman at IAH even told me to focus on the joy of my journey and not on the frustration of the situation at hand. Bottom line, due to having a 12 hour 5 minute international flight from TLV to EWR, this last leg of our trip was not pleasant at all from the standpoint of the 2 1/2 hour travel delay followed by the baggage delay. It is unfortunate that the mechanical issue wasn't diagnosed prior to passengers/luggage being entered into the first plane. A satisfactory resolution would be for the two of us to receive an ample number of points to be used toward future RT tickets. This was the first time that our routine travel between IAH-TLV allowed us to book on United Airlines, based on cost and length of total travel time, and, overall, we were extremely happy with this choice with regard to the quality of onboard service, appearance of the interior, and so forth.

I purchased ticket from you with confirmation #: J5NGW1 but to my surprised i was told by one of your agent that the Lagos flight was delayed by 2hours and that Lufthanza airline is taking charge of my reservation. Your agent hang up the phone. I want to tell you that my children are so young to have them on a long flight aith longer days. This is not healthy and fair. You have to compensate me, This is not right ! my family are placed on unplanned very long trip. This is child abuse. I might take a legal action against United Airlines. I paid your company for this trip not Lufthanza.

Not sure I've enough words to express the brutality and the humiliation that I had experienced due to United's own mistake.
I Believe the majority can be heard via the call recording at the Customer Support Center on last Saturday, March the 9th.
Exe Summary:
I had an award tickets reservation from United (#M1594D) that was carried out by Turkish Airlines.
On March the 9th., I'd approached the Turkish Airlines check in counter in order to check in and had been told that my reservation had been cancelled by United! Having approached their supervisor's office, I'd been shown that indeed United had cancelled my reservation mistakingly and the only thing left for me doing, is call the United Call Center.
On that call, after a very long waiting when the plane is about to Departure in 1hr. And the check in counter is about to close, I'd been told that indeed United had made some mistake but now the scheduled flight is already full and I was offered a different itinerary with about 7.5 hrs layover! Double checking United's claim, it had been found out that there're seats on the original flight on Business Class cabin but the United Rep. refused to make this reservation.
As can be clearly heard in the phone call, I've informed the Rep. that United should bear the responsibility for its own mistakes and put me on this flight. In case it will not be done, I will pay to the Turkish Airlines counter and will sue United for the full reimbursement and here we are.
My clear demand: full refund of the paid Travel Tickets in accordance to the enclosed invoice.

Kindly note that in case my complaint is not going to be handled within few days or going to be declined, I do intend to do anything within the law to get my money back and tell the world my story as well as approaching the StarAlliance top Mgmt.

Flight UA522 depart from Newark airport to West Palm Beach on Feb 1, 2019 changed gate from 132 to 70 at the last minute. No boarding announcement was made. Nor was the gate change announcement. I ran from gate 132 to 70 as soon as I found out about the gate changes. I got to gate 70 at around 7:45 pm (the flight was scheduled to take off at 8:00 pm). I asked the staff if I can board. She replied the gate was closed while I saw two other passengers were allowed to board and walked past me. She told me to go to customer services at gate 90 to seek for options.

Prior to boarding, I received no email alerts which I signed up for informing me of gate changes, no boarding announcements, no gate change announcements, no reminders of last boarding calls. United airline failed to deliver basic services to their passengers to keep them informed of flight status and changes. I had to forego one night of my prepaid hotel stay at West Palm Beach, instead staying at the airport over night to catch the next flight in the early morning. Not to mention the major delay to my entire travel plan and one night time wasted at the airport. I heard the boarding call for Tempa numerous times but none for West Palm Beach. I was very frustrated. Therefore I ask for a full refund for the flight and compensation for one night of hotel stay.

We booked a break to Detroit to fly into Newark New York 12/08/18 the flight was 30 minutes early allowing us 2hrs to catch our flight to Detroit we were held up in customs our bags went on without us.We were told we couldn't get a flight till 15.15 the next day meaning we had to pay for a hotel in New York. We returned the next day to find the flight cancelled and after queuing for 2hrs (again)United got us on a Delta airlines flight from another terminal for 19.30 the flight didn't take off till 22.30 we got our hotel on the 14/08/18 at 01.30, losing a night in our hotel and a tour booked for 09.00.Our 5night break had become 4.I must add we had 2hrs in between return flights at Frankfurt and made the connection easily.

I booked the round trip with Orbitz for me and my son from Sacramento to Ufa.
Travel dates: May 24, 2018 - Jun 24, 2018.
Itinerary #[protected].
Ticket #[protected] (Elena Aklanova), [protected] (Stepan Aklanov).
Booking ID RMJGR4.
We had 3 checked bag and 2 carry-ons.
It was said that, If your trip includes more than one airline, baggage fees are generally determined by the first carrier on the ticket. I also called to Orbitz and United Airlines to doublecheck this information before my trip, and they said that is correct: I have to pay $100 for second checked bag and nothing for carry-on.
I paid $100 for second checked bag in Sacramento. But in San Francisco during boarding to Turkish Airlines I needed to pay $195 for 2 carry-on bags

I booked I round-way trip from Seattle to Fort Lauderdale for myself and my daughters.

For some reasons, the tickets for the way to Fort Lauderdale were a different category than the tickets for the way back. Apparently, the tickets on the way back were Basic Economy and therefore, the airline charged me an extra 75$ (3x25$) to bring back the carry-ons that were included in the ticket when we got there.

It was not clear at all on the Expedia website that the airline would charge my money for those bags. Had I known, I would not have bought those tickets or I would`ve packed differently.

I feel I`ve been scammed by United Airlines and Expedia for not making it extra clear that the carry-ons were not included in the tickets for the way back. Looking back on the ticket, I could only see that:

The airline may charge additional fees Opens in a new window. for checked baggage or other optional services.

I would like a refund of 75$ for those carry-on fees

Thank you

Genevieve Patry

Itinerary #
[protected]
Confirmation
NMIZLZ (United)
Ticket #
[protected] (Genevieve Patry)
[protected] (Mathilde Racine)
[protected] (Beatrice Racine)

Please see letter below to united airlines. All the information of my complaint is in this letter. Horrible experience.

Dear Oscar Munoz (CEO of united airlines),

I want to start by saying I am very angry and disgusted for the distress and anxiety that I have experienced with your company. I plan to go to any media outlets I can with my story, and have my lawyer subpoena every call that I placed to United mileage plus in the last 6 months. FYI: our trip was from Chicago, Il to Athens, greece, with a stop in Zurich, Switzerland and return was the same, Athens, greece to Zurich, Switzerland and Zurich to Chicago, IL. (Flight lx7 and lx1830) and (flight 1843 and lx 6-correct booked flight and issue being between lx 6 and lx8). Please note: at the airport I had all my emails and correspondence for my travel but that was not good enough for united or your so called Swiss alliance that are just as disputable then united. I am taking action against Swiss as well for there customer help desk attitude and comments and harsh attitude towards me, after I was already having a panic attack along with trying to keep my 2 crying, screaming scared kids calm for what United did to me yet another time. This experience was very physiologically damaging for my family. If you have children, then you should understand that they know and sense everything. Nothing should have been surprising to me at that point in the airport due to having 6 months of on ongoing issues with my tickets due to your A+ systems, but again I was going to be stuck in a foreign county (Zurich) for hours with 2 children and 2 strollers, and on a flight for 10 hours by myself with no help. Really? This is what you do to people. I'm very sick over this.

I will start from the beginning to give you the history of how this horrific encounter with you guys began. Note: The icing on the cake was not until I (- woman) was suppose to be stuck with no
Options in a foreign country with my 2 young children (4 and 2 years old) and 2 strollers, as my husband and moth n law were booked on a flight with a different connection then me and my children, which I was deleted from within the the 15 hours it took me from pre check in and to get to the airport (note I confirmed all of us on correct flights after my husbands ordeal) Note: my husband was deleted off the connection flight as I checked in the day before, and after hours of fighting, he was rebooked, and as I got to the airport, me and my children were then deleted.
Great customer service...
Anyway, it started within 6 months ago when my husband and I decided to take our children to greece. We had almost 4 free tickets thru mileage because of my husband trusting your miles card for over 15 years. (Great way to treat ur loyal customers). As we booked we were short of the return flight for one of us. We decided to book my husbands return flight under my fath n law's miles. We confirmed the flights looked good, and the seating was available for all us. The lady on the phone said let me book you and the children, and right away we'll book your husband. I told her we better be on the same flight, she says it should be fine. We'll we booked, and then the flight was gone for my husband. I was furious. I called and called till I reached someone in the United States (a supervisor) they tried to fix the ticket for our return, and was unable too. She assured me that it should reappear because there is seat availability, and to try again in a few days, it will be free of charge to change it. I then told her to note that In the system so I wouldn't have issues. Those few days were then hell as well as I had to think about this (again my time, heartache, and money). I finally saw the flight reappear, so I called right away, they went to rebook and tried to charge me. I explained it was suppose to be waived, and they wouldn't hear it. So I called over and over again till I found a supervisor in the United States that fixed the ticket free of charge (again my time, heart ache and money for fixing your system errors).
We'll, hurray for us we're all on the same flight as a family, confirmations on emails printed and ready to go. We'll this didn't last long did it? Confirmations I guess mean nothing to u or your star alliance Swiss?
For a month straight, I called every week to confirm everything was perfect on my flights before departure. I was told yes, everything looks confirmed... NOT... instead u waited till I got in a foreign country to play with a families life including a big part of there health, and most of all jeopardized my children's health because of everything we encountered at the airport scrambling to fix your mistake yet again...
After a month long stay out of the country, I went to check in for our return flight about 17 hours before. Mind you I had plans to visit last minute family I had not seen. My plans failed which is not fair, due to your airlines yet again (my heartache, time, and money). I used my phone bill to call Swiss and then united because I was unable to check my husband in. We were on separate confirmations goin back. He was deleted it said from the system. I started by calling Swiss and they told me to call united where the ticket originated because he is not on the flight back with his FAMILY. Two and a half hour after dealing with these tickets for the thousandth time, they recooked my husband on the flight back with us.
I then confirmed all of our flight information, including my moth n law's, everything was suppose to be perfect. Far from it.
My family and I arrived at Athens international airport 3 hours before check in. Once we got up to the line, I was told me and my 2 kids were deleted from the flight, and need to leave our connecting flight 3.5 hours later then my husband and moth n law (lx8 instead on lx6 which I was always confirmed on from the start). My seats were there, why couldn't Swiss (your star alliance) put me back on the flight? I'm dealing with them as well, don't worry. Your star alliance must not mean anything because the lady at customer service wanted no part of talking to u guys, she also told me to call united, it's not her problem. Really? What does star alliance mean? U obviously don't work together, instead you leave families in foreign country's to fend for themselves, treating them like a piece of trash. Great customer service. What to do next, with 2 screaming scared children because they were told that they will not be traveling with there father or grandma, just with there mother, which last time I checked only has to hands, but was expected to push 2 strollers with backpacks and carry ons through an international airport, then sit in another international airport for 3 hours to wait for a flight they were never even on, and in the end fly 10 hours on top of that without help. R u guys for REAL? And you think I'm ignorant and not going to tell my story? You put me and my family thru the ringer. By this time it was about 30 min before boarding. Thank goodness I had a phone card on me (again my time heartache and money) to call united mileage. I begged the man at united to connect me straight thru to mileage, and what he due, connected me to wait 30 min instead on the phone. I had 39 min on my card. What does that mean I had 9 min to get my situation resolved by myself. I begged the agent to do his job, he asked to talk to Swiss, that was a bust. He was confused, therefore he got a supervisor. They had to change something in there systems again. Swiss showed me that we were deleted from the flight. It was taking to long, my card ran out. At this point the plane was boarding, and closing check in. We gave up. As I stood there shacking, red a as a tomatoe, having an anxiety attack, (on the verge of a nervous breakdown) and trying to calm my frantic kids, God answered our prayers, and we got news that they were able to check us in with the rest of our family. Wow... how can you put people through this? We ran to thru security, through the airport, and were last to get on, but we made it.
In conclusion, this was one of the most horrific experiences of my families life. As for my children, this is nothing that they ever deserved for as young as they are. United and Swiss put our family in jeopardy. This is uncalled for. My anxiety level is sky rocket just writing about this days later. I immediately wrote your complaint department as soon as I got to the United States. It has effected me with my sleep and health at this point. I have not heard anything back as of yet. I am writing to you to make you aware of what your company is doing to people over and over again. You would think after being in the media so often, you would have fixed your glitches, obviously not. At this point your airline owes me a lot. We did not ask for this. I will wait to hear back from you to tell my story yet again.
Thank u,
Maria Christofilakos
[protected]

Sent from my iPhone

Re Booking Ref LJMYEA
Travelling on return flight from Franfurt through SFO on to YVR Sept 7. Although only in transit at SFO US customs decided to put my daughter and her companion through secondary screening, resulting in a missed connection.

The UA agents were rude, and offered no assistance. Sold her a $99 voucher for a hotel. The AC staff at the AC lounge were very rude and unhelpful.
This is disgusting and outrageous treatment. Both tickets were purchased through aeroplan, which I had recommended. I have been a member o various status levels for several decades as a business traveler. I would expect better treatment for your clients. Any compensation for the costs, inconvenience, and the resulting lost day of work due to this overnight delay would be appreciated.
LS # [protected]

I booked a flight for 10/3/2017 from NY to Washington and paid $85. But today I was informed that they refunded me for it. But I never asked them. Nothing to do, I ordered one more, and still, there's no any sign of confirmation. Their customer service is absolutely useless and they couldn't answer me who asked them to refund my money. I didn't. The flight they refunded me for is still available but for the more expensive price.
What else to say? Bad, very bad.