Continental Finance
Reviews and Complaints

I call in my payment every on my credit card. It's paid from my checking acc when I payed it in April for some unknow reason they use the last four number of the credit card instead of the checking acc. Of course the bank did't honor, I didn't know this until your company sent me a email. When I called I was told that I was 2 months behind and it was reported to trans union and the account was closed. In talking with one of your agents he found that they were using the last for numbers of the credit card 3003 in stead of the last four of my checking acc number. You can keep the acc closed out but please give trans union the correct info I don't like late pays on my credit when it's not my fault Thank you Jacquelyne Stigall [protected]

I had a reflex credit card with a $300 limit. I closed the card at a $520 balance. They offered a settlement through a third party for $175 and I paid it. Months later they take 5 different transactions out of my account leaving me in the negative. These transactions are unauthorized and I will be pressing charges and will be seeing about a lawsuit. I have all my proof and proof I paid

Missed 1 payment and made 1 payment late. Had car issues personally. I made 1 payment and now even though i am only 1 payment behind they wont do anything. I had this account for over 2 years and i even offered to make payment if tgey would wave other late fee. Rep still refused and even before my missed payment i never ever had any issues with card. Always made payment on time and all good. Now i asked and nope, [censored]ty customer service ever. Closing out account dont go here. They are the worst, just fees, fees and more fees all they care about. And i not even over the limit on top of it all.

My name is Antonio Flournoy my account has been closed. I made a payment of $400 and I was told it was returned and after checking my account that $400 was deducted and never returned. I've incurred several charges since then and I made another payment of $519 on July 24th. I need this resolved as soon as possible. The payment of $400 is missing from account and my statements show that. Statement attached.

Paid off and closed my Account in August 2022. In November 2022 started getting statements that I owe this company money. Now my balance is $283.00 which I do not owe them. The Account was paid off in full, closed and card was destroyed, yet they still are harassing me for bogus charges. Every time I call they put me on hold and hang up. If the harassment continues I will be getting a Laywer and filing a lawsuit against this company.

I have a VERVE Mastercard, and I'm so frustrated with them. In October 2022 my account was closed suddenly and without warning. I complained and it was reopened, but I found unauthorized charges. I've been waiting on my new card for over a month, but they keep saying it's the company they outsource to make the cards. A few months ago they changed their website, so now when they issue a new card it means you can't see the activity before that. Which means you have no access to the activity or old statements on your account. They have to be requested by customer support, and it takes forever to get. I don't understand why it's so difficult to get basic account information from this company. They treat you like you're just a number to them and they don't care at all about their customers. The people in support don't know anything either. I've been working so hard to rebuild my credit, and this company is damaging that now. I would have never opened this account if I would've known all this. I wouldn't recommend this card to anyone.

Got onto your site to pay a credit card bill, it said beings I had mire than one account I could use same username for all. I chose the usename I wanted and it said please be patient while we link you so I went to work came back 6 hours later and it still said please be patient while we link you. How long does it take. therefore I can't access my accounts to pay them online

August 19, 2022 @ 1:30pm

First problem I ever had with Continental Finance, Ms Alice stated to me that she wanted to verify I had the money in my account to cover a payment that Continental Finance had as returned. So, I called my bank and conferenced Ms Alice in and my bank verified that the money was there on August 15 to cover the 35.00 payment, still Ms Alice/Continental Finance would not remove the 35.00, they have charged towards my current balance, even after verifying the money was there. My payment was HELD (per Ms Alice) three days after the 5th of August (day I made my payment) and submitted for payment on the 8th of August, online shows my payment was held for 10 days and submitted for payment on the 15th, Long story short, even if the money wasn't there my bank would have paid it and not returned it, my bank pays up to 50.00 with no overdraft fees, they would not have returned the payment. I am paying my account off up to the 35.00, I will always owe you 35.00, and you can add whatever interest you want onto it, I will only pay up to the 35.00.

Also, online it shows you one thing about your account payments/balance, your paper statement for that month shows you a different payment/balance, and the rep has none of the information your statement online or paper statement has, none of the three are on the same page.

A merchant that had charged me the months of April, May, and June 2022 a sum of $20.00 each month issued me a credit to my Surge account ending 0904 on July 18, 2022 for the amount of $60. Unfortunately, before they did that I had reported fraud on my card and it was replaced with a card ending in 9962. To date I have never received this refund to my surge account and numerous attempts to contact this company have failed. The incompetence of the customer service representative to understand the issue is mind boggling. I have attempted no less than four (4) times to get this refund back to my credit card and the last time I requested to speak to a supervisor no less than six (6) times and was refused. My name and address is Carol Spielman, 213 S Artizan Street, Williamsport, MD 21795

I received a notice of preapproval for a Verve Mastercard. I went online and applied and I was approved, however, it stated there was an annual fee of 99.00. I opted NOT to get the card and NEVER completed the remaining info. Several months later, I get notices in the mail stating I have a past due balance equal to the amount of the annual fee. I called customer service and explained I never completed the application and never received a card. I have been passed around to multiple departments including the fraud department where I had the RUDEST agent who wouldn't help. Everybody passes me back and forth like they don't know how to handle this situation. I got so frustrated that I decided to PAY THE BALANCE so my credit won't take additional hits and I STILL haven't been helped! The agents employed by this company appear to be unknowledgeable and are unwilling to help. SOMEBODY PLEASE HELP RESOLVE THIS ISSUE! Please!

I recently received a surge credit card in January 2022. I went online to make payments was being charged $35 for making a payment online so I went to my bank and set up a payment automaticaly again charged $35 disputed the charge to my bank and now the Continential wants the entire amount paid which is $600. I have no problem ending the relationship, but why did your representative give me a fictious acct number to make the payment to and why did they demand it to be paid by Western Union. This whole operation you are running seems very corrupt how have you been able to not be in trouble by the Federal trade Commission by your practices.

Please tell me how I can pay off my card and cancel my card from any additional services. Your representatives need to learn how to speak English I can not decifer the broken English all of your reps seem to be challenged with. Hire supervisors at the very least that can speak English so they can be understod.

I was charged $57.43 from door dash for food I never received or ordered from them. How can I get my money back? I have tried multiple times to get my money back from doordash but they told me there is nothing they can do for me. I have talked to the supervisor but still nothing.

I filed a fraud claim on VERVE MC 2 mos ago. Agent who took call said I CFC to call in 3-5 days. I was asked last pyt made & amt(s) of fraud charges. Only 3 noted. New card & credit 3 chrgs rec'd I sent 5 pg detail fraud disp ltr w/POLICE REPORT INFO to CFC

No prov crts issue on ttl claim. 4 vms to Kristin Jones she nvr cb. I ALWAYS PIF MNTHLY

I have a surge card and I had to set up an app for my "fit" m/c. Paid $89.00 to begin on 7/16-received card.

Made a payment to FIT (first time card) $50 7/17 towards annual fee of $99, it was debited from my bank acct. Then paid $49.00 on on $7/23 towards annual fee & rcvd a transaction number [protected]. (this should be $0.00 balance). Then charged $72.18. Paid that charge on 8/11 for $72.18 transaction [protected]. Kept checking my app on 8/17 both payments were NOT applied to my Continental acct? Then I made another payment of $72.18 on card because app still not crediting my continenal account.

I then called on 8/17 to see why no payment applied? They could not find my payments WTF? she then on AUGUST 17TH 2021, finally debited my bank account?

I call this morning to [protected] and asked John "why are my payments not being credited to my continental accounts?" he gave me a song and dance about making payments thru your debit card takes 7-8 days. However, Both and ALL payments are not thru my debit card they are thru my Bank acct I set up in the beginning! AND STILL YOU CANNOT CREDIT MY PAYMENTS FROM 7/23? HE WAS NASTY AND I HUNG UP.

My lesson in this whole finance game you people are playing is... when you make a payment on your app (like I was instructed to do) AND you get a transaction number saying completed. It's not really a payment you can trust to be processed by Continental Finance or that it will come out of your bank account until you call and [censored] about it! WHAT A CONCEPT!

YOU PEOPLE ARE [censored]S!

Ms Schneider

Theyve dont nothing fraudulent, however, if you call them and they out you on hold for 45 minutes and then disconnect you, and you call back to ask why, they will hang up on you again. Nothing like it, I have ever experienced before, three years as a customer, not so much as one late payment, and im closing the account, because they would rather hang up on you then explain their horrible service when you need assistance.

Unreal.

See ya.

I just looked at a credit report for myself and I find an account from Continental Finance in collections. Now that would be acceptable IF I have ever had a account/credit card with them but I never have. I did not even know who this company was until I looked at my credit report and then used Google to find them on the net.

Says the Account was opened on 3/15/2013 and closed on 11/26/2013. However it does say payments were made on the account. I have a suspicion I might know what is going on. Either way, I never signed up for no credit card.

My husband keep getting calls from Continental Fiance they say I owe 1000 I got the card back in 2010 I dont remember also she said I put his number as a contact person not true at all any credit card u will put your own phone number then said they going to take our taxes idk what's going on. They said they have send me letters in the mail first of all if you sending me letters in the mail with my name on it then why you have not contacted me about the credit card..Really fustrated cause my husband is thinking I put a card in his name

So I have "legal services" from California calling me about this unknown bill that was charged off in 2006. They said they're going to sue me for this debt in which I never had credit. These legal services said for me to get access to a printer before the end of tonight and print out whatever it is they were going to send me and told me what I had to pay today and thereafter to resolve this debt. The legal services that are handling this are extremely unprofessional if that's even what they are. They said they're going to garnish mine an my husband's wages, so on and so forth.