CoolerDepot’s earns a 3.3-star rating from 3 reviews, showing that the majority of commercial equipment buyers are somewhat satisfied with their purchases.
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Great Experience with Cooler Depot USA's Commercial Freezers
I recently purchased a commercial freezer from Cooler Depot USA, and I must say I am impressed. The freezer not only looks sleek but also functions perfectly, keeping my products at the ideal temperature. The delivery was prompt, and the customer service was excellent. I highly recommend Cooler Depot USA for anyone in need of reliable commercial refrigeration solutions.
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Pros
- Wide Product Range
- Competitive Pricing
- Nationwide Shipping
- Financing Options
- Customer Support
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Cons
- Limited Brand Recognition
- Competitive Market Pressure
- Narrow Product Specialization
- Potential Shipping Delays
CoolerDepot Complaints 1
XML-100TP
Walkin refrigerator worked great for about 3 weeks until the compressor burned up. Paid an additional $666 to expedite a new compressor that hasn’t been shipped yet (2 weeks ago). They keep trying to send me a similar compressor (as in they don’t have one and will have to order the original compressor from the factory). The compressor they have is physically different and I will have to modify the unit to make it fit. I ask repeatedly if they will stand behind this modification of the unit, and they go silent.
Order #[protected]-34296
9-29-24 Purchased online 9-29-24
10-8-24 Installed unit
10-19-24 Compressor failed
10-20-24 Paid deposit to expedite compressor replacement
Claimed loss: $3700
Desired outcome: Send someone to repair it, or send a complete unit. I shouldn’t have to repair it myself.
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Is CoolerDepot Legit?
CoolerDepot earns a trustworthiness rating of 80%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for CoolerDepot. The company provides a physical address, 10 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
CoolerDepot has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
CoolerDepot has claimed the domain name for coolerdepotusa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Coolerdepotusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Coolerdepotusa.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- CoolerDepot protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to CoolerDepot. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About CoolerDepot
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3. Writing the title:
- Summarize the main issue with CoolerDepot in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with CoolerDepot. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
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Overview of CoolerDepot complaint handling
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CoolerDepot Contacts
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CoolerDepot emailsservice@coolerdepotusa.com100%Confidence score: 100%
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CoolerDepot address14923 Proctor Ave, City Of Industry, California, 91746, United States
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CoolerDepot social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 22, 2024
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