Couch Savers
Reviews and Complaints

On May 2, I ordered online 2 Couch covers (Wine Red and Black) from the Couchsavers Company for the full amount of $99.98. They issued me an order # *** the same day and notified me that my order would ship out soon. On May 6th, I was emailed a tracking number from the company and told that due to Covid-19, some packages would be delayed, which I understood. By May 29th, I reached out to the company via email asking about the status of order, to which they responded that my order was still in route to me and for me to keep checking the online tracking app for updates. On June 17th, I contacted the company again via email, inquiring about my order status since the tracking information had not changed or been updated since my last inquire on May 29th. The company emailed me back on June 17th and gave their apologies for the delay but did not offer any further information. On June 29th, I reached out to the company again via email, letting them know that I had been beyond very patient waiting for my May 2nd order to arrive and that it was apparent that the order must be lost in the mail and that at this point I wanted a full refund. On June 30th, the company responded via email saying they were sorry for my inconvenience and that they would escalate my request to a higher team for further review. On July 1st, I emailed the company again expressing that I didn't want to wait anymore and that I just wanted a full refund. On July 3rd, the company emailed me stating that they were aware of the order delay and they were sorry for my inconvenience and that someone would be in touch with me soon. I waited a week, with no response from the company. On July 11th, I emailed the company again, stating that at this point it was clear that the company did not want to give me money. I also informed the company that I was going to contact the ComplaintsBoard.com and notify them of the company's bad business dealings regarding my order. On July 13th, the company email me back stating that they would only give me a partial refund of 20% of the $99.98 I spend on the original order, since the order is still in route to me via their delivery tracking app from May 2nd. On July 13th, I emailed the company again, notifying them that I have reached out to ComplaintsBoard.com and my bank regarding this matter and that I wanted a FULL refund of $99.98 I spent with their company and that I was insulted by them offering me 20% refund for an order has not arrived since May 2nd when I first placed it with them. I do not like how the Couchsavers Company conducts business and I want to file a formal complaint against this company and I want my FULL refund of $ 99.98. I can provide copies of all back and forth email correspondences with the company from May 2 through July 13.