Courtesy Nissan
Reviews and Complaints

I purchased a 2015 Jaguar xf on 4/17. I took the car to Jaguar to have it serviced on 4/21, and found out it had $6400 of repairs. I went back to Courtesy to see if they could help. Not only did they did nothing but the sales or service manager said they will not he.lp me, he also told me to hit the door. He was very rude. Never going back to that place again

Customer service at Courtesy Nissan of Richardson is frightening. Their service manager not only verbally abused me, but also threatened to physically assault me. They are misleading customers. If you don't look at your invoice carefully, you will be uncharged for things you didn't receive or even ask for. When you bring it to their attention, they will morally demoralize without a second thought in front of staff and customers. Be ware of this place, and avoid it at all cost.

Not COURTSEY at all! Read the reviews peopleI went here going in to this dealership look at a used 2015 blue Chevy Cruze LT. the sales guy walked threw the car really quickly. However, I taken my time to check the car out. Touched the tires to make sure they were in good condition. Immediately the sales guy says there food there good no need to check them. My brother was with me and also pointed out the scratches, paint peeling off and broken things inside the car. The remote key didn't work at all. Towards the end we try to negotiate (like any other dealership). I asked the sales guy what the FINAL price would be he told me $8,594.25 on the paper. The scratch, paint peeling off and broken things in the vehicle I had to negotiate. The car I believe there asking is $7,892.00 which is high comparing to other places that have it cheaper. I negotiate it to $7,000.00. Then he came with another piece of paper and comes with a "Aligement Fee". Car buyer BEWARE! This is a made up fee, yes he negotiate with the car only, for the fee to be 700$. Which made the new total 8,761.34. Another sales guy came to our personal car and ask us how close are we to get you the deal. I told him 700$ he said if we split the fee do we have a deal? Which confirms the made up fee

I do not recommend to repair or service your car there! In 5 years the prices of repair increased 3 times more expensive I compared invoices for exact same repair from $300 in 2014 to $850 quoted in June for same repair~Huge inflation there! They were difficult to deal with~ they wanted to charge me a diagnostic 150 dollars and mentioned that they did not know for sure what is the problem. Even if the seat belt was not defective they wanted to charge me, and told me that they had to try to make other repairs until they find the problem and continue to replace non defective items till they found the problem and you pay basically for nothing! why is the air bag sensor on! So basically it is a trial and error for which you will pay for. They try to charge to begin with a diagnose is 150 dollars and it does not indicate the cause " absurd explanation from the manager"! So why diagnose if they cannot know for sure and charge for it? on the top of everything I had to yell to be able to talk to a manager and then a guy threatened to call the police if I complained so other clients couldn't hear what I had to say ~I left to find another place that is affordable and not taking advantage of a client that came for 20 years there! This company does not value your time, money and you as a client! it seems I was dealing with crooks.

I bought my car in July from this dealership and had a great experience with DJ which is the reason we went back when it was time to buy a car for my son. The first time we went in we talked to KC who told us to go home and find something online and call him. We did and he never responded. I watched the aggregate online sites and another couple of cars popped up a few weeks later. On July 2, We decided to check out the one at Courtesy because it was closest to home. My husband went over first to look at the car and talk to them about price. If he felt it was worth it, I'd take time away from work and come over to do a second review of the deal and sign. When we got there, no one greeted us even though the entire sales staff looked at us. I finally got fed up and we decided to leave. At that point Robert was sent out to our car to find out if he could help us and ask us to come back in. I was beyond frustrated since first KC had never returned our phone call and now we'd been shunned by a showroom full of sales GUYS. I decided that the car and haggled upon price warranted getting over myself provided my own questions were answered and the Resistal they were forcing on my husband was removed. We went back in. I proceeded to explain to Robert that I wanted to know about an extended warranty but I did not want to pay for the Resistal. He acted like he empathized and went to get his sales manager, Justin. Justin came over, sat down and proceeded to speak to my husband the entire time. He didn't even acknowledge me until I said "Hey! I'm sitting right here and I'm the one with the money and who's going to make or break this deal. I didn't choose to buy this add-on but in the spirit of win-win, I'll split the cost of it with you." At that point, he still wouldn't look at me, instead looking down and started to go through pricing and being publicly traded, etc, etc. I told him that I understand SOX and price controls and all of that. What I'm saying is that Resistal isn't an extended warranty. It's an optional product that's financed- like Gap Insurance- that I didn't choose; therefore, I shouldn't be forced to pay for it. In the end, Justin promised my husband a $200 referral check to offset the $750 Resistal expense. This has yet to materialize. We also paid cash for Kahu which we were promised would be installed within the following 1-2 days. I had to call and force that to happen over a week later. When I personally delivered the title to my son's old car the following day, Justin whispered something to another man when he saw me. Childish. I am reporting this Resistal situation to the AG's Office of Consumer Affairs because I want them to investigate this practice. I want Justin to honor his commitment to send my husband the $200 check. I am also reporting this situation to the parent company, Group One Auto. On a social level, the fact that Justin and his crew of salesMEN wouldn't acknowledge me or even look me in the eye is unacceptable. Their whispering about me when I walked into the dealership speaks further to the misogynistic atmosphere that's being cultivated by the current leadership in this dealership. #METOO

purchased maintance agreement from Courtesy Nissan purchased a maintenance agreement from courtesy when i bought the used 2011 BMW 550i ,received a notice from courtesy was due a check up and service at this time i contacted the service dept and was told i had to take to a BMW dealer i did not pay $1999.00 to BMW therefore i should get my mony back to purchase another polisy with BMW certified mechanic

I presented at the dealership with a specific service issue. The service was performed but I was not explained in common terms what was done. In early April , I presented at the dealership with a specific service issue and for a state inspection. The service was performed but I was not explained in common terms what was done and if it was going to fix the issues. I have been trying to reach a director or the GM for assistance and they are dogging my calls.

I paid the car off early so I cancelled my warranty on 6/29 but still have not received my refund checks. The checks were mailed from Richardson to another Nissan office on 7/31 but they did not receive them until Sept 2 then I called back on 9/14 and the checks were under review then I called back on 10/7 and they said the 1 check in the amount of 922.55 was mailed out but as of today 10/15 I have not received any checks. the other check amount of 399.11 was mailed back to the dealership they told me today.

Misrepresentation of how much extended warranty adds to loan amount. Business has not called me back to answer, despite numerous calls. My wife and I purchased a new vehicle. When discussing the extended warranty, it was shared that it would add 20 dollars onto the payment. The reality is that it added over $4000 to the loan. We left the dealership under the impression we paid one price but found out it was considerably more once the loan reported to our credit report. I called the dealership to get a copy of my paperwork from the purchase. I was told 3 weeks ago that the finance manager would call me back. That has not happened. I have called a few times since but have not been contacted back.

Never received a signed copy of the contract. The car was sold on the 16th delivered a week later. I called and asked for the signed contract that day Don't have any paperwork on a used vehicle purchased through them. The vehicle was driven an extra 400 miles upon delivery supposedly to ensure the maintenance lights didn't come on. The check engine light is on on the vehicle so I'm unclear on what exactly was repaired. I have called twice and was told due to covid they were closed and would be in touch with me. I emailed my salesperson prior to all of this asking for the contract for my insurance. No response. I then received a text telling me she had nothing to do with the contract. I asked if she could have told me that or put me in touch with the correct person.

Company is listing one price on their website, and then adding large fees to the invoice (i.e. $2500 RECON fee) 5N1AZ2MG1JNXXXXXX I worked with Howard Griffin. The vehicle listed above is listed at $16,442. However, when I received the billing statement after my test drive the total included several additional fees bringing the total above $23,000. The fees included a "Recon fee" of approximately $2,500, which I was advised is charged because "we list the prices so low on the website". To me this is clearly a "bait and switch" type situation. After much discussion they were able to "bring the price down" to $19,400. meanwhile, all of their signage in the building talked about how they always give the lowest price on used cars so you don't have to bargain or haggle.

I purchased a 2015 Nissan NV200 from this location in the end of 2019. I bought an extended warranty at the time of purchase. I haven't had to use it until two months ago, when some parts need to be replaced and those parts were supposed to be covered under the warranty. The mechanic called the warranty adjustor to come inspect the vehicle, and to my surprise they said that since it's a commercial vehicle, it's not covered under the warranty. After going back and forth with the mechanic, who referred me to the finance department, which contacted the warranty company, my company is still without a service van, and no one calls me back. Every time I call or show up there, I get the run around, and being told someone will contact me, but no one does. It's been two month and I need a resolution. I'd like one of the following resolution: 1. Figure it out with the warranty company and complete repair. Or: 2. Repair my car at your cost, figure out warranty later. 3. Full refund for warranty.

I financed a used vehicle, and it came with so many problem that now it may be a total lost. I purchased my 2011 Mini Cooper S from Courtesy Nissan in July. My Customer # is XXXXXX. Unfortunately, the vehicle has not been satisfactory because, since I've had the car it has had so many issues. The first week of having the car it started leaking oil, so I took the car back to the dealership. Frank *** that sold me the car told me service will inspect the car. The dealership agreed to fix the problem, however when I got the vehicle back and started driving it again, the problem was still there.I took the car to the Mini dealership, and come to find out Courtesy never fixed the issue. They lied. I emailed Brady *** (General Manager), and he did respond and told me to come to the dealership to talk about the matter. I came to the dealership twice, and he was never there. I went to the Mini Cooper dealership for questions and answers, and they gave me a long list of issues that was wrong with the car. Frank told me I was getting a good car, and I will be satisfied with my purchase. I financed the car for $8,395, and was given a warranty with the car. The warranty that was given does not cover aot of the issues that the car have. I understand "buyers beware" and buying a used car, but this is a very well known dealership, and I trusted my salesperson. Yes, used cars come with maintenance repairs, but this car has over $9,000 worth of repairs. As I am sure you I can appreciate, I rely on my car for transportation and apart from the inconvenience, these problem has also caused me to incur alot additional cost, far as towing, diagnostics fees, getting an Uber. At this time the car is no longer running, in which, it may be a total lost. I havent even had the car a year yet. If its a total lost I have a car note that I have to pay, and a vehicle that is no longer working at this time. I am very disappointed with this dealership on how they conduct business with their customers.

I purchased a car sept 4th for the amount of $1,000 Car didn't work after a day of having it. Still no refund or exchange. September 4th a purchased a car from Nissan for $1,000 dollars. I would pay $250 a month as a car note. The car appeared to be clean and nice. The dealer promised me the car would drive for 8 hours straight off a 3 hour charge. So I took the deal. Immediately on my drive home away from the dealer ship I notice the car going dead. I go directly home and I wake up the next day charge the car for 3hours drive to my mom house directly after that which was a 15min distance and the car started dying again! Only after 15min of driving so I got stuck on the high way the second day of having the car. I had to call a tow. The same day I contacted the dealership and let them know the car wasn't charging properly it's dies after 20 min of driving no matter how long you charge it. They told me to come up there and I did. The dealer then promised me I will get my money back for sure and he apologized. I tried to negotiate them to give me another car but they said they could not do so. They'll just give the money back instead. He said maybe you haven't charged the car long enough go home and keep the car for two days if it's having the same problem come back. So I took the car home and it was constantly having the same problem I could only drive for 20min tops. The car was such a headache I drove my old car to the dealership with my boyfriend again told them the problem they again apologized told me to go home and they'll tow the car from my home. The dealer was really rude to my boyfriend telling him not to talk to them because he didn't purchase the car. When all I wanted my boyfriend to do was be there and listen to the situation. I drove back home two hours later they came and towed the car the same day. After that the dealer went ghost nothing he promised me happened they just took the car back and my money. There text messages to me were very rude. There business was rude and they didn't stand by anything they told me. They got rude after the deal was made. I also spent an additional $400 on car insurance that day. The dealer didn't care at all if I was happy or driving away with a car. The dealer threw in my face how no other dealership would deal with me because all I had was unemployment for income. They were very intimidating and played lots of games in my text messages.

I recently dropped off my car for a diagnosis and was misinformed three times of the situation due to the dealerships errors. I would like to share my recent and still unresolved horrific experience with your Service department. On Thursday, October 29th, my son dropped off his car, a 2014 Nissan Sentra, for inspection at your service department. He was informed that the blower was clogged and simply needed to be cleared out. He was informed by Gilbert that the vehicle would be ready for pick up that same day. Having not heard from anyone, we called the service department that evening however, we learned that they were already closed for the day. The following day, Friday, October 30th, we called again to get an update on the vehicle and were informed that the blower motor was not operational and needed to be replaced. Gilbert explained that we had two options; we could replace the part with a genuine Nissan replacement part or go with an aftermarket part that would be slightly cheaper but perform the same job. To be sure, I asked to speak to his manager. I subsequently spoke to a service manager named Joe. Joe assured me that the aftermarket part was the same as the genuine Nissan part. In addition, we were assured that the aftermarket part would be guaranteed by Nissan. Based on this information I opted to go with the aftermarket part because my son is on a tight budget. We were advised that they would need to have the part delivered but that they would have the vehicle ready for pick up that same day. Later that afternoon we followed up with Service to ensure the vehicle was ready for pick up. During this call we were informed that the replacement part was not functioning properly and that they would need to pick up another replacement part however, we were told the vehicle would be ready for pick up that same day. We again did not hear from anybody at service until we followed up the following day, Saturday, October 31st. On Saturday, we learned from Gilbert that the second replacement part was now making some sort of clicking noise and were told that this is a result of having an aftermarket part installed. This was shocking to me because we were assured, not only that the two parts function identically, but that Nissan would guarantee that part. I immediately asked to speak with the Service manager Joe. After numerous attempts to reach Joe and repeatedly being told that he left for the day, we managed to get him on the line. In speaking with Joe, he informed me that he could not have known that the part would make this noise and that this is what I get for not opting to go with a genuine Nissan part. Joe insisted that I must take the vehicle with the noise as is or have it replaced with a genuine Nissan part and pay the extra labor costs. I explained to Joe that I am not a mechanic and that I relied on his expertise to make my decision on the part. I explained that I cannot accept a vehicle that is not fully repaired and that I should not be held responsible for the part not working properly. Joe again insisted that I can take the vehicle or I can have the part replaced and pay for the additional labor costs. This is the worst customer experience I have ever encountered. Your service department team is blatantly looking to take advantage of me because I am a woman, and exploit my naivete with vehicle service. I have made every attempt to resolve this matter but I refuse to accept, and pay for, a vehicle that is not properly fixed and having my intelligence insulted by being told that "this is what you get when you don't use a genuine Nissan part". Is this how Nissan does business!? It is now Monday, November 2nd and my vehicle has yet to be properly repaired, and this matter resolved. I have asked to speak with senior leadership at your dealership and have been told there is nobody available on multiple occasions. I am having to resort to this form of communication and am now very concerned of possible sabotage to my vehicle as a form of retribution for my speaking out.