Credit One Bank review: fraudulent billing practices! 173

I recently got a call from this Credit One Bank saying I owed money. I have never opened an account with this bank. EVER, we do not own or use credit cards. Never have. I finally talked to someone else with credit one and asked them to prove to me that I used this card, send me a detailed list of charges, they told me there were never any charges. That the card was activated and then never used but because it was activated now we are responsible for finance charges and of course late fees, etc. WHAT? How is this possible.

My account was charged off by Credit One Bank in April 2009. I received statement in mail from Credit One showing due date for May 2009. Account was paid in full about 10 days ahead of due date. Credit One sent my account to collection agency Hilco Receivable as charge off, they did send payment to Hilco receivable so Hilco receivable can clear their books. I spoke to Mia at Hilco Receivables who confirm with Credit One that payment was made. Meanwhile, item is still showing up on my credit report as unpaid by Credit One and Hilco Receivables. The collection agency said they cant remove item until credit on pays them. This has been going on for about 3 months.

Thamks eberyone for your comments, I just got one of these in the mail and was interested at first but know it's in the shredder=).

I've had a card with them for 8 months and I haven't had any problems. Yeah you have to pay all of the fees but that's to be expected with this type of card. If you don't want to pay the fee to pay your bill use bill pay through your online banking. I can make a payment through my BoA online banking and my payment posts to Credit One the next business day. They have helped me improve my credit rating, thank you Credit One.

Credit One is one of the worst credit card companies. They really don't work with their customers. They are a good example of how credit card companies have ruined a tradition of lending by taking advantage of borrowers. Rest assured though that they will "get theirs" when they crash and burn after there are no more funds for a government bailout.

I have a complaint, I asked to have a 30 day late removed from my account and I got the run around. I have been making payments more them min. and now they maked me late . They sent in a check to my back on a different day so funds were not there messed my account up and gave me a 30 day notion on my credit report. Please remove it.
Thank you Julie Kubista
1137 s elm ave
Owatonna, MN 55060.

Ps I closed my account but I really liked this card until they did that. I feel it should be removed from my report. It is changing my credit points so I can not get my house. And I been trying for 4 years now. please check into this and if it works out I would like to keep my card open also.

I can see now why these people have bad credit, no one wants to read the fine print and take responsibility. Having a credit card is a huge responsibility.
I have had fraudulent charges on my credit card several times and have had them removed, yes it is a headache and takes time to deal with -The charges are not going to go away on their own by ignoring them.Keeping you credit and good name in order takes time and effort!

I have tried to make payments on multiple occasions through the website and while going through their horrid customer service line. I have even called and canceled my credit card about one month ago. It is still active and none of my payments have gone through to my bank account. I really do not know what I should do about this.

It's not as if I do not have the money to pay, I would gladly pay off the balance right this moment, it's just trying to get through to them to make the payments to begin with and then them actually taking the money through you.

YOU WILL GET ABSOLUTELY NOWHERE WITH COLLECT AMERICA, BELIEVE ME! THIS IS THE COMPANY THAT BOUGHT THE DEBT FROM CREDIT ONE IN THE FIRST PLACE AND IS HOPING TO DRAIN EVERY DIME THEY CAN FROM YOU. CREDIT ONE HAS ALREADY WRITTEN YOU OFF.

PLEASE CONTACT YOUR STATE'S ATTORNEY GENERAL'S OFFICE, CONSUMER PROTECTION DIVISION. CALL OR WRITE AND FILE A COMPLAINT. THEY ARE THE ONLY PEOPLE WHO WILL HELP, AND THEY ARE MORE THAN WILLING TO DO IT! I KNOW, I CONTACTED THEM IN MY STATE AND WITHIN THREE WEEKS, THEY INVESTIGATED MY CLAIM, FOUND THAT THERE WAS "NOTHING VERIFIABLE", (SOMETHING I HAD BEEN TRYING TO PROVE MYSELF FOR MONTHS), AND THEY GOT THEM OFF MY CREDIT REPORTS!

THESE SO-CALLED "DEBT COLLECTORS" ARE NOTHING MORE THAN PREDATORS HOPING TO SCARE VULNERABLE PEOPLE INTO PAYING THEM BY THERE HARRASSING SCARE TACTICS. CALL YOUR ATT. GEN.'S OFFICE FOR HELP AND MAKE THEM STOP!

Stay away from the CreditOne card, far away. There are many other cards for bad credit that do not have poor customer service and outrageous fees. I'm sorry, but there is NO justification for charging someone $9.95 to make an online payment. It costs less than .50 to process an electronic payment, sometimes much less. It also saves them time and money processing paper payments. You're doing THEM a favor by paying electronically. And it doesn't take 7-10 days to receive a first class letter unless you live in bum@#@ Egypt. As for those @#@3! who parrot "Just pay your bills, " I have no doubt they either work for CreditOne or a collection agency. They troll these sorts of boards frequently.

I suggest two things if you're looking for a credit rebuilder card: 1) CreditBoards.com - an invaluable resource and 2) CreditKarma

And don't let these ###s get you down.

Good luck!

credit one bank
Boise Idaho
[protected]

I JUST ACTIVATED MY CARD AND AM NOW SCARED BECASE IF READING ALL OF THIS! I DID READ THE FINE PRINT AND AM WILLING TO PAY THE FEES I SIGNED UP FOR. I JUST HOPE I DONT GET SCAMED!...IS THERE ANYONE OUT THERE WHO LIKES THIS CARD?...

VALERIE FROM FRESNO, CA.

I was trying to rebuilt my credit after getting laid off and figured this might be the start I needed. WRONG! I didn't even activate my card yet and come home to a bill in the mail. I knew there was a 69.00 application fee which I chalked up to my seriously bad credit but thought I needed to jump start my credit.

I was quite surprised to see another fee for an additional 69.00 being split out in 12 month payments!

When I called, I was told there was an activation fee of 69.00 as well as an application of 69.00! No where in the paper work was this listed! And how conviently they spread this new fee out for me with their nice 22% interest rate!

I canceled the card all the while the woman on the phone tried to convince me this was the best way for me to rebuild my credit. Thanks, but No thanks.

I wouldn't recommend this company to anyone. Get a secured credit card and go from there. A company that bills you for a service when you didn't even activate the credit card - BAD NEWS!

Psychopaths who use the law, money and their marketing prowess to "stick-it" to the rest of us.

Please understand that, this is a " satanic" operation, which is intentionally designed with the purpose of destroying lives, breaking up marriages, causing grief or depression and if possible bring about suicide. When I received their notice in the mail and looked over the interest rates and various charges--I recognized a pattern, including the logo, of that hellish Capital One Bank (I don't know if there is a connection) and warning lights went off. They have the same modus operandi.

In short like a Tarantula spider, this company and others like them attract, trap and destroy those who try to improve their quality of life through improved credit so they may have something to fall back on in emergencies or just have available credit like everyone else.

I know from my own experience, that this is why so many inner city non-whites have been locked in never ending struggle, seldom advancing in life--with constant victimization from many sources--only now it's happing to everyone.

The continuations of satanic operations or companies like this are one of the major reasons this country is being destroyed and may come to it's final economic destruction.

Those who have the power and position are taking advantage of and devouring others. This includes not only government (at many levels) but also corporations, businesses, organizations (to whom we seek help from) and individual criminals.

This is the way of most empires; they rot from the inside out. God hates and unjust scale.

I agreed to their initial terms and fees as well, HOWEVER, they increase them without notice... and on a CLOSED account! My closed account "maintenance fee" more than doubled on January 1st! They shouldn't be able to do that. It's NOT the terms I agreed to when I signed up with them.

fees and charges:
--well credit one bank is catering for the subprime market. meaning they are giving credit cards to those people who has not so good credit rating. that is the reason behind their high interest rate. with regards to the fees.. u can actually read that from the letter that was sent with the credit card and before activating ur card the customer service people will again read the terms and conditions.

all i can say is that these complaints came from being irresponsible in handling ur bills. there are lot of lame excuses when ur indebt. and the most common is the bill.

if ur a responsible cardholder then u must be bothered if u didnt receive any bill in a month.

Apparently credit one employees are also visiting this site...very easy to see...those posts that insult those who complain and tell us pay up.

Just got it myself, I plan on using it what it's for, to build credit. I know it's expensive. If you have bad credit and want to build it, you have to pay. I plan on minimal use of the card, paying the 5.95 payment fee, the 75 yearly fee and anything else they throw my way for about a year. Then I close. Hopefully, this will have helped my score some, so I can get a REAL card.

I owe Credit One $400 and can't comprehend anyone charging over $7, 000! Credit cards should be for emergency use not a way of life. I have paid every payment on time for 29 months with the exception of one payment was late while I was hospitalized. Immediately a negative report was sent to the Credit Bureau where it will probably remain for 7 years.

The only thing you can do with these credit companies is pay them off and not use credit cards like it's free money. I was hoping to better establish my credit rating with this card but instead it has hurt my credit over one late payment. They just increased my available credit $100. I would rather they gave me a better report at the Credit Bureau and kept that $100 increase. I won't be needing it.

I don't agree with some of the policy Credit One Bank has, normally when something goes bad its my fault for going over the credit limit, or a late payment.When they contact me they are very polite to me guess I'm just lucky.

I agree with all of these complaints. This company has some serious issues and I pray that they will be dealt the same courtesy they have extended their "valued" customers.

look i have had this card for a couple of months now and managed to change my payment date with no problem. i changed it just in case i ever needed extra time. i still make payments way before the due date. i did notice little fees here and there but not more than ten dollars, upon reading the negative feedback i see that the majority are people who maxed out the card and are facing financial hardship. and cannot pay back the money owed. which it is unfortunate and can happen to anyone. however there is that outside company that offered credit protection once you signed up, in case you lose your job or financial troubles etc.etc. yes there is a fee. but hey in the event that happens that is what covers you. not credit one bank. they clearly say that the protection is offered by an outside company not affiliated with credit one. so when your debt consolidators try to arrange a partial payment or whatever. credit one bank cannot do that. they gave you money to use, which you had no complaints with credit one when you swiped your card and it said APPROVED.. every time until you reached the limit. and never opted for the protection plan. now those same people who cannot pay up what they spent and did not sign up for protection because they had that it won't happen to me and i'm not paying extra attitude OR LIKE ME SAID WHATEVER.. are bad mouthing this card. you should test it out first buy something small ..see the fee..pay it off.. and if your not happy''pay what you owe..and read card cancellation terms..and do it right. they cannot bill or charge on a closed account with 0 balance. i'm not taking sides i'm just saying that thus far i have had no problems and if i do i will pay and close it. i do agree that there customer service peeps are a bunch of no knowledge language barrier rude and ignorant individuals! but hey get what you need taken care of..hang up! and vent by cursing them out nice and loud..have a smoke or a drink or a snack... then go about your business ! F.Y.I... SOME GENERAL INFO ON THE SUBJECT OF CREDIT CARD COMPANIES...NEVER PAY WITH A DEBIT ACCOUNT. JUST GET A MONEY ORDER. ON ANYTHING THAT YOUR PAYING OFF. YOU NEVER WANT TO GIVE COMPANIES ACCESS TO JUST TAKE MONEY FROM YOUR HARD EARNED MONEY. BECAUSE YOU HAVE DIRECT DEPOSIT OR A SAVINGS. BECAUSE THEY WILL WIPE YOU OUT OR FREEZE UR ACCOUNT. DIRECT DEPOSIT NO GOOD..GET YOUR MONEY IN UR HANDS..CASH IT HOWEVER WHEREVER.. THEN DISPERSE. LEAVE SOME IN THE BANK AND A STASH AT HOME.

-mrs. whatever 2010..

My husband and I got this card as a means to build our credit. Due to some financial reasons, we had to charge some tires to the card. This "maxed" out the 300 right off the bat, which we fully intend to pay. We supposedly got the 0% APR card for 6 months.

We were late by 1 day, and were charged $64 in fees right off the bat. We paid the $25.00 and figured we would pay $75 the following month to bring it down past the limit and then some. Well...

We have made $50.67 so far and the balance is now $300.00. Our due date is 7/5, so we have another 2 weeks to pay the additional $25.00 we anticipated to pay. But guess what? Like clockwork, at 7:28 pm PST, we get a call from them. EVERY DAY. We haven't missed a payment at all, paid multiple times this month. Yet they KEEP CALLING. I don't intend to "jip" them, I am just getting tired of the incessant phone calls every damn day. I am on the verge of contacting the AG in CA because this is getting ridiculous now. It's borderline harassment. IF WE ARE PAYING YOU, AND HAVE PAID YOU 2 TIMES IN A SINGLE MONTH, PAID THE "MINIMUM" AND THEN SOME, WHY ARE YOU STILL BUGGING US?

well. i monitor this card closely - i got into the credit dumps due to divorce. the card is helping me, but i do this basic plan with the card and it is working and things have been more than improved for my situation - i budget what I will call cyclic life expenses and use the card to pay for gas, lunch etc...these expenses are costs of living. I do not charge the card up, little here little there. makeing timely payments is key and i never let the card stack up any balance. its paid in ful on a monthly basis. this card involves additional dicipline. i check the balance twice a week over the phone, do not let myself over charge and am very diligent about confirming the reciept of payments. THis card if used very carefully is a good card to have, but if you lack discipline, cannot make payments on time and dont priorities working harder on managing the account - then you will be in trouble and it seems like the company is not easy to work with once you get upside down.
i am not here to preach. but i think that it is fair to say that life hs its twists and turns, i used to have extremely good credit, everything was fine then divorce, then a down economy - but life continues.
I will say this, if any of you get to where you have to close accounts with balances on them - that is the worst thing that you can do and that dings a credit report in a vicious manner. due to the divorse i closed all my accounts with balances. i got stuck while in a weeknd state and should have kept everything open, i went from having a debt to credit ratio, but i made a misake closed all the accounts and then just had debt. no ratio and then the fico scores tanked. it took me a long time to get things paid off but take it from a person who is responsible, but had a rough time in life - never close your credit cards with balances never just pay them off that is the best thing anyone can do just pay them off and stay clear of minimum payments well i hope this helps again be vigilient with the card and if you are you will be ok, dont spend on things that you cant afford and use this card very wisely - it does help and it has helped me, but this board also helped me make sure that i stay on top of it.

These guys continue to call my number up to 3 times a day! Here's the kicker: I dont have a credit card with them! I have tried numerous times now to contact them directly, and ask them to stop calling my number, but all I get is automated service. I'll be damned if I am going to give them my S.S. number.. I have their address, and I live in Tahoe NV. I am considering driving down to their corp office in Vegas, and slapping them with a harrassment suit! I have a credit card, it is through my bank, have had it for nearly 10 years now. So I am not supried to hear you all having these terrible experiences with this company. If you would like to join the bandwagon of the suit I am fixing to slap on them, feel free to contact me. Max_n_me_2003@yahoo.com

My name is Charles A. Darby I just got from the war overseas and applied for a capital one credit card and was approved And when I received the card on the first day I went to use the card and was placed in the fraud department for no reason and when I called them about the problem I was told all types of storys and when your story is inconsistent theres something wrong, nobody could tell me what happend that day, at the end of all of this I was in the market and tryed to use the card and was almost charged with fraud in the supermarket because of there bull. I would for people to know that capital one itself is a fraudulent company itself be careful if you decide to deal with them if we all took this stand they could survive as a company, because there is more power in numbers.

THIS COMPANY SUCKS I PAID OFF MY BILL AND THEN CLOSED MY ACCOUNT ABOUT A YEAR AGO AND JUST RECEIVED A BILL STATING I OWE 8.25 FOR THE ANNUAL FEE AND IF I DON'T PAY ON TIME I WILL RECEIVE A 35.00 DOLLAR LATE FEE. MY HUSBAND AND I ARE IN THE PROCESS OF PURCHASING A HOME AND I DON'T WANT THIS TO SHOW UP ON OUR CREDIT REPORT SHOWING NON-PAYMENT. I WANT NOTHING TO DO WITH CARD BUT THEY WILL NOT GO AWAY.
I REPORTED THEM TO THE BETTER BUSINESS BUREAU I SUGGEST YOU ALL DO THE SAME THING MAYBE IF THERE ARE ENOUGH COMPLAINTS ON THIS COMPANY SOMETHING WILL BE DONE ABOUT IT. THEY ARE RIPPING OFF ALOT OF HARD WORKING PEOPLE...

Credit One Bank is making plenty of money off of people trying to re-establish credit. Making a min. payment puts more money in Credit One's pocket..Iasked if they could lower the intrest rate..they said no..but tried to give me a line increase - how crazy is that...I told the customer service rep. why would you offer a line increase when I am having a hard time paying the current line of credit..wow.
I am determined to get this card under control..overall they have not been that bad but I would not suggest them to anyone else.

Credit one, I would like to thank u for adding all the late charges etc, which caused my balance to be almost $1000.00 when in reality I had $400.00 to the plus, folks do not fall for this u will be screwed without a kiss. U will never see 1 penny of that due to the fact i'm now totally disabled and u can't squeeze blood from a turnip. Also, I 'm moving so I will not have to put up with ur lying e-mails or your mail period. Good luck folks u will need it. Cap One u caused this on yourself as I read more of the complaints it sounds like they are getting same statement

DELETE THIS ACCOUNT, U AND I BOTH KNOW WHAT U DID, SO SAVE UR PAPER AND MY TIME!

I had a Credit One account for a while, it was practically impossible to talk to a real person and they kept raising the amount of fees and finance charges so often that I finally decided to close the account and pay it off. You should try to pay more than the minimum due every month, but if that is not possible and the company refuses to work with the proposal from the credit counseling company, you should just file for bankruptcy or stop paying them, they will settle for much less than you owe. Providing food and shelter for your family is more important than trying to satisfy this company's demands. You will not be able to reduce your debt if you continue paying only the minimum due every month and it will take years before you can see that balance go down.

These people are [censor]. Record every call you have with them. When they make harassing collection calls, record them and report them on the FTC online site. Read up on something called the Federal Fair Debt Collection Practices Act of 1977. If you can record some of their harassing calls, they could owe YOU money.

I actually went online to look up their site to sign-up for a Visa card from them. I had received an invitation from them for a Pre-approved card, when I typed their email site into google it gave me several different sites, and this was one of them so I decided to see what you all had to say about the company and the card. I am so glad I decided to stop here first, I think I just avoided making a big mistake thanks to what everyone here has had to say about them. I think I'll just stay with my Capital One card and the few other store cards I have. I hope you are all able to resolve the problems you are having with this company, and I'd like to thank you for keeping me from getting into something I would later regret.

Good luck to you all!

i spoke with a rep in january about closing my account seeing how i had a zero balance. Now i am being charged a 9.25 annual fee this is bs this company is very unprofessional and should not be in business! Every time i ask to speak with a supervisor i get hung up on. I have filed a complaint with the bbb hopefully this matter will be resolved asap. ADVICE TO CONSUMERS STAY AWAY FROM CREDIT ONE BANK!

I have an account with Credit One and my issues are not with not being able to make my payments. I used my card to make a purachse. The item I bought did not work so I returned it to the store and they credited my card. I waited and waited and the refund has not showed up on my card. I phoned customer service to get a lady who English was not her first language and she kept insisting that I needed to send a letter to dispute the fraudulent charge. I explained it was not a fradulent charge but a refund and after going around on the merry go round with this lady, I asked to speak with someone else. She asked who did I want to speak with and I asked if she was serious she said kept asking who do want to speak to. I finally get a "supervisor" who tells me although purchases are instant refund credits take 30 days. That means they can continue to charge interest on something I returned a month prior. I paid off my entire balance and removed this card from wallet. They will not bleed me dry. No credit card is worth that. I am sure it will be heck getting my $71.00 credit. Still waiting on that one.

Creidt One Bank authorized 9 inquries over a 24 hour period after I requested a credit limit increase. I paid them on time for over 38 months with a perfect reporting history, I had a 721 FICO score when I requested the increase, they declined me over the phone in 5 seconds. I told the representative that since my account has a zero balance that I would like to close the account samne day. I was told that I would need to submit my request in writing and that they had no proof that I was the actual account holder. what is even more amazing is that the represenative asked me for all me personal data prior to telling me that he could not extend credit. During the period of written request (9days) I found out they pulled my credit 9 more times and it dropped my credit score from a 721 to 648 score all in 30 days. I contacted my BBB and was told that inquiries would not hurt my score only new accounts. I reviewed the FICO formula under new accounts or 10%, IT INCLUDED inquries. BBB and Credit One Bank are both in it for merchants. Its all about the merchant or so called Credit Bureau Furnisher Propoganda. Whatch out Consumer. Your just a number and they all work in a world of help help the credit industry. Beleive or Not its your credit. Check out www.credit1soluions.com, that guy knows his stuff.

I was about to apply by the offer in the mail that I just received.However after reading these comments on this company I will not pursue this offer thanks to the people writings these reviews.Thank you for the warnings and God Bless those who took the time to express there thoughts.I dont agree to the individuals though that say just read the fine print and take responsiblity for your actions.May what they sow with their tongles come back to be reaped by their own trials and tribulations.Shame on them who have no mercy for others

I cancelled my account with Credit One in January 2011. I have the CSR's name and a confirmation number that was given to me when I cancelled the account. However, the account is still open and I am still being billed monthly for an "annual fee" of $5.75. I paid this account off in December. My current balance is $17.36 (these are charges for February and March, plus a late fee of $5.75). I have tried to call Credit One, but when I dial "0" to be connected to a Customer Service Rep (CSR) the line goes dead. Plus, I am sure that this is creating a negative glitch on my credit report.
I am disgusted and disappointed with this type of customer service. What am I to do now?
2011-04-04 Zelma Ellis

I WAS SENT AN OFFER BY CREDIT ONE, BUT, I WILL NOT BE ACCEPTING IT. THANKS FOR THE HEADS UP EVERYONE.

Thanks for the posts about this Credit Card company. It surprises me that they are still in business with such bad practices. I got an offer from them by mail with a high limit and thought it was too good to be true but thanks to all of you I've just trashed their proposal. Good luck to all of you trying to get rid of them.